Customer Service Specialist
19 days ago
Cambridge
Customer Service Specialist Temp to perm We are representing a leading company within the semiconductor industry, providing end-to-end gas delivery solutions—from initial design through to final shipment. Our client is seeking a positive and enthusiastic individual looking to develop their career in a fast-paced environment. In this role, you will utilise your strong communication skills to confidently work with both internal and external stakeholders, supporting the day-to-day operations within the Customer Service department. As a Customer Service Specialist, you will take ownership of customer accounts and manage the end-to-end order process using systems such as SAP, CRM platforms, and Excel. What can you expect from the role? • Build a strong understanding of customer businesses and requirements, managing and developing customer accounts via email and Microsoft Teams., • Respond to customer queries, liaising with internal departments where necessary, and provide timely updates through to resolution., • Manage full order processing, including purchase order changes, rescheduling, and communication of updates to both customers and internal teams., • Process rework, return, and repair orders efficiently., • Collaborate with Production and Purchasing teams to ensure on-time delivery, managing shortages, escalations, and schedule adjustments., • Raise credit and debit notes where required., • Maintain accurate system data, including price lists, quotes, RFQs, revisions, BOMs, drawings, and customer records., • Work with customer Bills of Materials (BOMs) and engineering drawings to prepare and update quotations., • Review and maintain the customer orderbook, ensuring all changes are communicated clearly., • Resolve day-to-day delivery and order-related queries., • Support sales forecasting and job costing activities., • Attend and contribute to production meetings., • Identify potential risks or delays and escalate to management proactively., • Support stock takes and audits as required., • Provide solutions and recommendations to meet customer needs., • Complete additional tasks as requested by the line manager.Skills & Experience, • Highly organised with strong attention to detail., • Previous experience in a customer service, sales support, or account management role., • Experience managing customer accounts and building client relationships., • Strong problem-solving skills with a proactive and self-motivated approach., • Advanced proficiency in Microsoft Excel (essential)., • Experience using ERP/CRM systems such as SAP (highly desirable)., • Ability to interpret and work with engineering drawings (desirable)., • Experience within a manufacturing or engineering environment (desirable)., • Ability to work independently and collaboratively in a fast-paced setting., • 25 days annual leave plus bank holidays (increasing to 30 with service), • Early finish at 12:30pm every Friday, • Private healthcare and dental cover, • Income protection, • 4x annual life assurance, • Employee discount platform, • Enhanced family leave, • Company events, • Employee Assistance Programme, • Profit share bonus