Remote Account Manager (Ecommerce)
hace 2 días
Cambridge
Account Manager (E-commerce) Function: Performance Creative | Account Management | UGC & Launch Execution Reports to: Senior Account Manager Location: Hybrid - The Roundhouse, Camden Compensation: £35,000 – £44,000 \n About the Soar Group\n The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: \n\n • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.\n, • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.\n, • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.\n\n Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof. What Sets Us Apart\n\n • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.\n, • Highest independent agency spend on Meta in 2025.\n, • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.\n, • Two production studios (London and Manchester)\n, • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.\n\n \n About the role: \n We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients. \n You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage. \n This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level. What You’ll Be Responsible For\n\n • Own day-to-day client communication across assigned accounts\n, • Lead client calls, updates, and check-ins with confidence and commercial context\n, • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin\n, • Act as the alignment point between client expectations and campaign delivery\n, • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress\n, • Manage quality control across all deliverables\n, • Provide clients with a clear, confident narrative around performance and commercials\n, • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated\n, • Flag risks early with a recommended course of action or solution\n, • Protect account health - balancing client satisfaction, retention, and agency profitability\nWhat You Bring\n\n, • 2+ years' experience in account management, client services or project coordination (agency preferred)\n, • Exposure to UGC, social-first creative or performance marketing\n, • Strong communication skills — clear, calm, and confident with clients and internally\n, • Commercial awareness — you understand that great outcomes need to be profitable ones\n, • Organised and process-driven, comfortable managing multiple accounts without losing grip on the details\n, • Curiosity and eagerness to learn how performance creative drives growth\n, • Familiarity with Meta & TikTok ecosystems (conceptually, not buying)\n, • A proactive, decision-led mindset — you move with intent, not just instruction\n\n Who You Are\n\n • Outcome-led - you focus on results and see delivery through with purpose\n, • Commercially aware - you understand the agency dynamic as well as the client’s needs\n, • Alignment-driven - you bring teams and priorities together to keep things moving\n, • Launch-minded - you’re comfortable with pace, pressure, and key delivery moments\n, • Client-first - you build trust through clarity, honesty and follow-through\n, • Process-oriented - you create structure and keep things running smoothly\n, • Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them\n\n \n\n • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.\n, • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.\n, • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.\n, • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.\n, • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.\n, • Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.\n