UX Researcher – Voice AI for Service Businesses
1 day ago
Cambridge
About the Role We are building the Voice AI for skilled service businesses — an AI-powered voice assistant helping beauty, wellness, and home service entrepreneurs run and grow their operations. This is a part-time contract position (20-25 hours/week) available across major metropolitan areas in the UK. Key Responsibilities • Conduct on-site visits and observations of target merchants (salons, spas, barbershops, tailors, nail techs, etc.)., • Utilize decision trees to identify key operational areas (Revenue, Marketing, Bookings, Inventory, Personalization)., • Document workflows, customer interactions, and tool usage patterns., • Test AI assistant interactions across different operational areas., • Recruit 5-10 pilot merchants monthly for live trials., • UX Research, • Ethnographic Research, • Field Research, • Service Design, • Flexible work schedule (20-25 hours/week), • Competitive hourly rate, • Performance-based pilot ROI bonuses, • Potential for full-time conversion based on KPI achievement, • Opportunity to work with cutting-edge AI technology Part-Time Contractor (3 Months)