Customer Service Officer
hace 29 días
Oxford
Your new company Oxfordshire County Council is seeking a number of Specialist Customer Service Officers to join their Contact Oxfordshire team on a temporary basis. This is a 3-month contract with the possibility of extension.You'll be the first point of contact for adult social care enquiries, supporting members of the public and partner agencies-including medical professionals, police, and fire services-across phone, email, web, and face-to-face channels.This role offers variety and impact: from completing disability aid assessments and safeguarding referrals to handling emergency service reports and signposting customers to other Oxfordshire services. Your new role As a Specialist Customer Service Officer, you will act as the first point of contact for adult social care enquiries, providing support across a range of communication channels. Your responsibilities will include completing assessments and arranging disability aids, identifying and processing safeguarding referrals, and handling emergency service reports to ensure they are forwarded appropriately. You will also conduct bed leaver reviews, signpost customers to other Oxfordshire services, and navigate multiple health and social care systems to deliver effective support. In addition, you will be expected to make independent decisions and escalate complex enquiries when necessary, ensuring that every customer receives the right le...