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Skills Training Centre
Operations Administrator
hace 4 minutos
Jornada completa
London
As an Operations Administrator at our Skills Training Centre, you will play a crucial role in ensuring the smooth and efficient running of our daily operations. We are looking for a highly organised and proactive individual to provide comprehensive administrative support, contributing to a positive and effective learning environment for our participants. Key Responsibilities: • Coordinate and schedule training courses, workshops, and events., • Manage participant registrations, inquiries, and communications., • Maintain accurate records of attendance, course completion, and certifications., • Prepare and distribute training materials, handouts, and resources., • Support trainers with administrative tasks, including room bookings and equipment setup., • Handle general office administration, including managing supplies, mail, and phone calls., • Assist in maintaining a clean, organised, and welcoming training facility., • Provide excellent customer service to participants, trainers, and visitors. The ideal candidate will possess: • Proven experience in an administrative or operations support role, preferably within an educational or training setting., • Strong organisational skills with keen attention to detail., • Excellent communication skills, both written and verbal., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment., • A proactive attitude and a willingness to learn. Join our team and help us deliver high-quality training experiences!
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Belmont Cafè
Waiter / Waitress
hace 4 horas
£8–£11 por hora
Jornada completa
Belmont, Harrow
Belmont Café is looking for a friendly, reliable, and hardworking Waiter / Waitress to join our family-run team. This role includes serving customers, taking orders, serving food and drinks, handling payments, clearing tables, and helping keep the café clean, organised, and welcoming at all times. You will also be expected to support the team by filling gaps where needed, including washing dishes, helping with kitchen cleaning, and assisting with general front and back of house duties during busy periods. The ideal candidate should have a positive attitude, good communication skills, and be able to work well in a fast-paced environment. Experience in a café or restaurant is preferred but not essential if you are willing to learn and work hard. Main duties: Greeting customers and taking orders Serving food and drinks Handling cash and card payments Clearing and cleaning tables Washing dishes when needed Helping keep the kitchen and work areas clean Supporting front and back of house as required Maintaining excellent customer service What we are looking for: Friendly and professional manner Reliable and punctual Hardworking and flexible Team player Able to work under pressure
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DI LORO
Entrevistas hoy
Barista and Waiter / Waitress
hace 21 horas
Jornada completa
Burnt Oak, Edgware
This memo serves as a reminder of your duties and responsibilities while on shift. Please review the following carefully and ensure these tasks are carried out consistently: 1. Customer Service - Greet customers, take food and drink orders, and serve promptly and courteously. - Clear and clean tables immediately after customers finish dining. 2. Beverage & Bar Service - Prepare and serve drinks, including coffee. - Restock and maintain bar supplies throughout the shift. 3. Restaurant Cleanliness - Keep tables, bar, and service areas clean and tidy during the shift. - Complete general cleaning tasks at the end of each shift (wiping surfaces, sweeping, mopping, etc.). 4. Teamwork - Support colleagues when needed to ensure smooth service. - Maintain overall cleanliness and readiness of the restaurant throughout your shift.
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BECCA Hair and Beauty Salon
Hair Stylist
hace 4 días
Jornada completa
Hadley, Barnet
✨ Hair Stylist Opportunity – Barnet, London ✨ We are a well-established, client-focused salon in Barnet and are currently looking for a talented and motivated hair stylist to join our growing team. Employed and chair rental options available. We’re looking for someone who: • Has a strong professional work ethic, • Is genuinely passionate about hair and personal growth, • Delivers outstanding customer service and client care, • Works confidently within a supportive team environment, • Is open to new opportunities and long-term growth, • Values ongoing education and skill development You’ll be joining a salon that prioritises quality work, confidence-boosting transformations, and a positive working atmosphere, with support to help you grow both creatively and professionally.
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Driven Forces Marketing
Brand Ambassador
hace 10 días
Jornada completa
Watford
🚀 Now Hiring: Brand Ambassador – Events & Fundraising 📍 Location: Watford Junction, Hertfordshire 💼 Job Type: Full-time 💷 Pay: Base + commission £350–£550 per week 🔞 Age Requirement: 18+ We’re looking for confident, outgoing, and motivated individuals to join our expanding team as Brand Ambassadors. This is an exciting opportunity to represent impactful charitable causes, develop valuable communication skills, and progress your career within a fast-paced, team-focused environment. About the Role: As a Brand Ambassador, you’ll act as the public face of leading charity campaigns at live events and public locations across London and Watford. You’ll connect with people face-to-face, share meaningful stories, and encourage positive action through engaging conversations. What You’ll Be Doing: Represent well-known charities at public events Engage the public, raise awareness, and promote campaign objectives Deliver outstanding customer service and build positive brand experiences Work closely with a motivated, high-performing team Receive ongoing training with opportunities to support and mentor new team members as you advance
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MPG Quantity Surveyors
Business Administrator Level 3 Apprentice – Full Time (Watford)
hace 19 días
£8 por hora
Jornada completa
Watford
Business Administrator Level 3 Apprentice – Full Time (Watford) We are seeking a motivated and organised Business Administrator Level 3 Apprentice to join our team in Watford. This is an excellent opportunity for someone looking to build a career in business administration while gaining a recognised qualification. The successful candidate will work in a fast-paced office environment, supporting day-to-day administrative and operational tasks while completing their apprenticeship studies. This full-time position is based in Watford and totals 48 hours per week, including allocated time for apprenticeship study and training. The role provides practical hands-on experience across a variety of business functions, helping the apprentice develop strong organisational, communication, and digital administration skills. Key responsibilities will include maintaining accurate records, preparing documents and reports, and supporting internal teams with administrative tasks. The apprentice will regularly use Microsoft Excel and Microsoft Word to create spreadsheets, manage data, prepare reports, and produce professional documentation. The role will also involve supporting customer and sales administration using Zoho CRM to update client records, track communications, and assist with pipeline management. Basic finance administration tasks may include assisting with Xero accounting software, helping to organise invoices, track payments, and maintain financial records. The apprentice will also gain experience using a range of digital business tools including Dropbox for document storage and collaboration, as well as assisting with social media tools to help schedule posts, maintain online presence, and support marketing activities. We are looking for someone who is reliable, enthusiastic, and eager to learn. Strong attention to detail, good communication skills, and basic IT knowledge will be beneficial. Full training and support will be provided throughout the apprenticeship programme. This role offers a fantastic opportunity to gain valuable workplace experience, develop professional skills, and achieve a Level 3 Business Administrator qualification while working as part of a supportive and growing team.
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Unit 7 Cafe
Barista
hace 22 días
£12.5–£13.5 por hora
Jornada completa
Watford
Unit 7 Café is looking for an enthusiastic and skilled Barista to join our team. You will be the face of the café, crafting high-quality coffee and specialty beverages, and delivering excellent customer service in a fast-paced environment. Key Responsibilities: • Prepare and serve espresso-based drinks and other beverages to café standards, • Maintain cleanliness and organisation of the coffee station and front-of-house areas, • Greet customers warmly, take orders, and handle transactions efficiently, • Assist in stock management, including coffee beans, milk, syrups, and equipment, • Ensure health, safety, and hygiene standards are consistently met Requirements: • Previous barista experience preferred but not essential, • Passion for coffee and attention to detail, • Friendly, professional, and approachable attitude, • Ability to work flexible hours, including early mornings, weekends, and holidays, • Team-oriented with good communication skills Benefits: • Competitive pay with potential tips, • On-the-job training and skill development, • Staff discounts and meals, • Supportive and engaging work environment
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The Queens Arms
Shift Leader
hace 1 mes
£11–£12.75 por hora
Jornada completa
New Barnet
Job Overview The Queens Arms is looking for a proactive, friendly, and dependable Shift Leader to support the smooth running of the pub. You’ll take responsibility for opening and closing the venue, leading the team during busy shifts, and helping deliver great customer experiences. This role also involves supporting events, social media activity, and occasionally hosting our monthly quiz night. Responsibilities • Opening and closing the pub, including cashing up, keyholder duties, and ensuring the building is secure., • Leading shifts to maintain excellent service standards and a welcoming atmosphere., • Delivering outstanding customer service, handling queries and resolving issues confidently., • Supporting the General Manager with events, including planning, setup, staffing, and smooth on-the-day execution., • Potentially hosting the monthly quiz night, engaging with guests and creating a fun, lively environment., • Assisting with social media content, such as capturing photos, sharing updates, and promoting events., • Supervising and motivating the team, delegating tasks and ensuring procedures are followed., • Managing stock levels, accepting deliveries, and maintaining proper rotation., • Previous pub or hospitality experience is preferred., • Strong communication and leadership abilities., • Confident with customer interaction and problem‑solving., • Comfortable working 12‑hour shifts when required., • Reliable, organised, and trustworthy with keyholder responsibilities., • Creative mindset for social media and event support is a bonus.
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MEAA
Waiter / Waitress
hace 1 mes
£12.5–£14 por hora
Jornada completa
London
We are seeking a dynamic and experienced Waiter/Waitress to join our vibrant dining team. In this role, you will be the face of our establishment, delivering exceptional service that creates memorable guest experiences. Your energetic approach and attention to detail will ensure guests feel welcomed, valued, and satisfied from the moment they walk through the door. This position offers an exciting opportunity to showcase your food industry expertise in a lively, fast-paced environment dedicated to fine dining and outstanding hospitality. Responsibilities • Greet guests warmly and assist them with seating arrangements, providing a welcoming atmosphere from the start., • Deliver food and drinks promptly while maintaining high standards of presentation and quality., • Upsell menu items and specials confidently to enhance guest satisfaction and increase sales., • Maintain thorough knowledge of menu offerings, including food preparation details, wine pairings, and dietary accommodations., • Ensure food safety and sanitation standards are consistently met through proper handling, serving, and cleaning procedures., • Manage guest relations by addressing questions or concerns professionally, fostering a positive dining experience., • Assist with bussing tables, resetting stations efficiently, and supporting kitchen staff when needed to ensure smooth operations during busy hours., • Utilize OpenTable for reservations management and coordinate with host/hostess staff to optimize seating flow., • Required 3 years experience as a Waiter/Waitress in a restaurant setting, preferably with fine dining or brunch experience., • Exceptional customer service skills with a friendly, energetic demeanor., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Excellent time management skills to ensure timely service during peak hours., • Familiarity with food safety protocols, sanitation standards, and proper food handling techniques., • Previous experience with food industry tools like OpenTable for reservations management is a plus., • Basic math skills for accurate cash handling and billing procedures., • Knowledge of culinary processes or kitchen experience is advantageous but not required., • Strong communication skills and the ability to build rapport with guests and team members alike. Join our team if you’re passionate about delivering outstanding guest experiences in a lively setting! We value energetic individuals who thrive on teamwork, uphold high standards of hospitality, and are eager to grow their career in the food service industry.
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My Aqua Ltd
Water Hygiene Engineer
hace 1 mes
£31000–£36000 anual
Jornada completa
London
Location: London (with UK-wide travel as required) Job Type: Full-time Salary: £31,000 - £36,000 per year (depending on experience) Benefits: Company car, pension, performance bonus, uniform, tools, PPE provided About Us My Aqua Ltd is a leading independent consultancy delivering expert Legionella and water quality management services across the UK. With a growing national portfolio, we are looking to expand our technical team by hiring a versatile and experienced professional with a background in both water hygiene engineering and Legionella risk assessments. Role Overview We are seeking a multi-skilled Water Hygiene Engineer who is also qualified and experienced in Legionella Risk Assessment writing. This role involves completing routine water hygiene tasks and undertaking risk assessments to ensure client sites remain compliant with current legislation and guidance. Key Responsibilities Water Hygiene Duties • Temperature monitoring, outlet flushing, and descaling as per ACOP L8 and HSG274 guidelines., • Water sampling in accordance with BS7592 standards., • TMV servicing, calibration, and replacement., • Showerhead cleaning/disinfection., • CWST and calorifier inspections, cleans, and blowdowns., • Basic plumbing tasks, expansion vessel servicing, and booster pump maintenance., • Maintain site water logbooks and complete all necessary documentation., • Communicate effectively with the service department to ensure efficient task completion. Legionella Risk Assessment Duties • Conduct Legionella risk assessments to a high standard following ACOP L8 (4th Edition), HSG274 Parts 1-3, BS8580-1:2019, and HTM 04-01., • Create written reports with schematic diagrams, manual and digital entry., • Attend client review meetings as necessary and provide technical advice., • Support the company with additional operational tasks where required. Requirements • Minimum 3 years' experience in both water hygiene services and Legionella risk assessments., • City & Guilds Legionella Risk Assessment qualification (or equivalent)., • In-depth knowledge of:, • ACOP L8 and HSG274 (Parts 1-3), • BS8580-1:2019, • HTM 04-01 (Healthcare Premises), • Confident in using Microsoft Office and PDAs for reporting and schematics., • Full, clean UK driving licence., • Enhanced DBS certification (or willingness to obtain)., • Able to work independently and travel as needed., • Strong interpersonal and customer service skills., • High standard of written and verbal communication – examples of previous LRA and other reports to be submitted with your application. What We Offer • Competitive salary based on experience., • Fully equipped company vehicle., • Tools, uniform, and necessary PPE., • Ongoing professional training and development., • Opportunity to work in a supportive and growing team environment If you are a skilled and qualified professional ready to take the next step in your water hygiene and Legionella compliance career, apply now to join My Aqua Ltd.
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Rosen Unisex LTD
Hairdresser
hace 1 mes
£15–£30 por hora
Jornada completa
London
WE'RE HIRING! HAIRSTYLIST & BEAUTICIAN WANTED ARE YOU PASSIONATE ABOUT HAIR AND BEAUTY AT ROSEN UNISEX SALON, 512 KINGSBURY ROAD, NW9 9HE Ideally a female candidate due to working with hijabi clients too We're looking for talented, creative Hairstylists and Beauticians to join our busy salon. If you love creating stunning hairstyles, makeup, and delivering excellent customer service, we want to meet you! WHAT WE OFFER: • Competitive pay & commission, • Flexible hours, • Supportive team environment, • Opportunities for training and growth, • Modern salon with loyal clients, • Free parking WHAT WE'RE LOOKING FOR: • Experience with haircuts, coloring, styling, and makeup application, • Passion for beauty and customer care, • Positive attitude & team spirit
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Nuovo gusto
Pizza & pasta chef
hace 1 mes
£13–£14 por hora
Jornada completa
London
Nuovo gusto, an Italian pizza and pasta restaurant renowned for its coffee and brunch offerings in London, is looking for a dedicated and skilled Pizza & Pasta Chef to join our culinary team.\n\nThis full-time position operates from 12:00 PM to 10:00 PM, including weekends. We are seeking two chefs to work complementary shifts, ensuring efficient kitchen operations and consistently high-quality food preparation.\n\nKey responsibilities include:\n- Preparing a wide range of authentic Italian pizzas and pasta dishes.\n- Ensuring all food meets our high standards for taste and presentation.\n- Managing kitchen stations and contributing to smooth service during peak hours.\n- Maintaining a clean and organized work environment.\n\nAt Nuovo gusto, we believe in supporting our team and offer:\n- Complimentary lunch and dinner during your shifts.\n- A collaborative and rewarding workplace where excellence and customer satisfaction are celebrated. We are open to working as a whole team and sharing success.
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93 Degrees Coffee Finchley
Barista
hace 2 meses
£13–£14 por hora
Jornada parcial
London
We’re Hiring at 93 Degrees Coffee – Join Our Team and Help Shape the Future of a Local Favourite 📍 213 Regents Park Road, London ☕ Serving Illy Coffee | Est. 2019 | Family-Owned | Premium, Homemade Food About Us: 93 Degrees Coffee is a well-loved, premium coffee shop rooted in Italian and French café culture. Since 2019, we’ve been serving Illy coffee, homemade lasagna, fresh Italian paninis, soups, and whole food meals – all crafted with care and served with warmth. As we head into an exciting new chapter, we’re refreshing our brand and operations – and we’re looking for exceptional talent to join us. Who We’re Looking For: We’re hiring for two levels of roles, both essential to delivering our 5-star service: (Please do email us if you are unsure) Open to Full & Part time 1. Cooks & Baristas You’ll: • Prepare high-quality breakfasts, pastas, paninis, and light homemade meals., • Brew exceptional Illy coffee with consistency and precision., • Provide warm, efficient, and reliable customer service., • Maintain a clean, fast-paced kitchen and front-of-house environment., • Use our POS system and follow opening/closing procedures. 2. Senior Staff – Baristas with Leadership Drive (manager) You’ll do all of the above plus: • Take ownership of inventory, ordering, and “just-in-time” stock management., • Help refine our food and drink offering as part of our brand refresh., • Adapt to new food trends and improve our menu quality and efficiency., • Drive business growth by supporting our management with day-to-day operations., • Motivate and guide junior staff with a customer-first approach. Why Join Us? ✅ Competitive Pay (Based on Experience) 🎯 Bonus Potential & Wage Increases Linked to Business Growth 💼 Autonomy & Responsibility in a Family-Run Business 🕰️ Flexible Scheduling (Ideal for Long-Term Team Members) 🌱 Be Part of Our Refresh and Growth Strategy in 2025 What We Expect: • Strong barista skills (non-negotiable), • Efficient under pressure and fast-paced environments, • Excellent customer service and communication skills, • Reliable, organised, and a team player, • Passionate about food, coffee, and continuous improvement Sound like you?
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Nuovo gusto
Barista / Waitress Restaurant
hace 1 mes
£10–£12 por hora
Jornada completa
London
Nuovo gusto, an Italian pizza and pasta restaurant renowned for its coffee and brunch offerings, is looking for enthusiastic Baristas and Waiter/Waitresses to join our team. As a Barista, your responsibilities will include preparing and serving a wide range of coffee beverages, maintaining high standards of quality, and ensuring excellent customer service. As a Waiter/Waitress, you will be responsible for taking orders, serving food and drinks, and contributing to a positive and memorable dining experience for all our guests. We are seeking individuals who are passionate about hospitality, possess a positive attitude, and are eager to work collaboratively in a fast-paced environment. What we offer: • Complimentary lunch and dinner during your shifts., • Opportunities to earn tips., • A supportive team environment where your contributions are valued. We believe in sharing success with our team members when our customers are happy and the work is exceptional.
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A&K Plumbing & Heating
Gas Engineer
hace 2 meses
£35000–£39000 anual
Jornada completa
London
Job Summary We are seeking a skilled and reliable Heating & Plumbing Engineer to join A&K, with a minimum of 3 years’ experience. The successful candidate will be responsible for installing, maintaining, and repairing heating and plumbing systems across residential properties. This role requires strong mechanical and plumbing knowledge, practical competence with a wide range of tools, and the ability to work both independently and as part of a team. As this is a customer-facing role, the ideal applicant will demonstrate professionalism, strong communication skills, and a commitment to representing A&K to a high standard while delivering safe, efficient, and high-quality workmanship. Working Hours • Monday to Friday 35hrs per week Key Responsibilities • Install, service, and repair heating systems, including boilers, radiators, hot water cylinders, and associated pipework., • Carry out plumbing works such as pipe installations, leak detection, fault diagnosis, and bathroom/kitchen plumbing as required., • Perform routine servicing and preventative maintenance to ensure systems operate efficiently and in compliance with regulations., • Diagnose and resolve heating and plumbing faults using strong technical and mechanical knowledge., • Use hand tools, power tools, welding equipment, and basic carpentry skills to modify, assemble, or repair components where necessary., • Complete accurate records of work undertaken, materials used, and any follow-up actions required., • Ensure all work complies with current health & safety legislation, Gas Safe requirements, and industry standards., • Act as a professional representative of A&K when working in customers’ homes, delivering excellent customer service at all times., • Safely operate a company vehicle to transport tools, equipment, and materials as required. Qualifications & Requirements • Minimum 3 years’ experience as a Plumbing & Heating Engineer., • Strong domestic plumbing experience, including pipework, repairs, and installations., • Relevant qualifications and certifications must be provided:, • City & Guilds Level 2 and Level 3 Diplomas in Plumbing and Domestic Heating, • ACS (Accredited Certification Scheme) qualifications, • Gas Safe registration (mandatory for gas work), • Full, valid UK driving licence., • Ability to work independently and manage workloads effectively., • Strong organisational skills with good attention to detail., • Professional, customer-focused attitude., • References will be required and checked as part of the recruitment process., • Successful applicants will be required to undergo a DBS check., • Applicants must have the right to work in the UK. Benefits • Company van (working hours only), • Tools, PPE, and uniform provided, • Company pension scheme, • 28 days’ paid leave, including bank holidays, • Steady, long-term work, • Supportive and professional working environment, • Statutory maternity leave, • Statutory paternity leave, • Statutory adoption leave, • Shared parental leave, • Parental bereavement leave, • Carer’s leave, • Neonatal care leave
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The Automaster
Technician
hace 2 meses
Jornada completa
London
Job Description: We are looking to hire a experienced Motor Vehicle Technician who can be great asset to our team. our team is a great place for smart thinking, attention to detail & hard working team players to play a vital role in our new business expansion. About Automaster Established in 2004, Automaster has earned a trusted reputation across Colindale and beyond for delivering high-quality car repairs and outstanding customer service. We specialise in a wide range of services—from MOTs and diagnostics to tyre fitting and full servicing for all makes and models. Our technicians are fully trained to work on electric and hybrid vehicles, and we take pride in our honest, customer-first approach. Job Description: • Lead the workshop, help others during the day and set the example for the other technicians., • -Team player is essential we want someone that work with service managers and feedback any issues that can be improved going forward., • Run full diagnostic and Vehicle Health Check on the vehicle before proceeding with any servicing or repairs, • Work along side the Service Managers to keep on track completed jobs and have the garage moving smoothly. Checking all Job sheets and when they need to be completed by., • Attention to detail, Making sure your following the job sheet of a vehicle and going through the procedure., • Play a vital role and help with the current business expansion., • Dealership experience is a plus but, not essential., • This opportunity will allow you to feel involved and take charge of the workshop throughout the day. The service managers will work with you and help with any admin or parts issues you may face. Team player is essential for this role. Why join us? • Join a workshop where teamwork, mutual support and respect are part of everyday life — not just words., • Be valued as a key contributor, not just another employee., • Work with experienced Service Managers who support your development and help you grow.
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M.A Select
Sous Chef
hace 2 meses
£16–£16.9 por hora
Jornada completa
Bushey
Location - NW11 Employment Type - Full Time Salary - £16.90 ph Hours per week - 35 Contract Type - Permanent This isn’t just catering … this is Jewish Care catering … We’re seeking a skilled and passionate Sous Chef to join our team. You’ll be working in a high-spec kitchen with top-quality equipment, including Rational iCombi ovens, as well as working in an established and high-performing team. Our sociable working hours offer the perfect work-life balance and you’ll be able to make a real difference to our service users and residents through providing great quality meals and catering. Our campus locations offer a great working environment, with the opportunity to work with a diverse and brilliant team. You’ll also support in the catering for our numerous events. We strive to be an employer of choice, fostering a positive kitchen culture where staff feel valued and supported. As a result, our team members stay with us long-term, allowing us to build strong, well-established teams that work collaboratively and support one another. If you are not familiar with Kosher kitchen practices … don’t worry – full training is provided. We offer great benefits, including Free soup and sandwich during shifts Cycle to Work scheme Discounted gym membership, and shopping discounts Employee Assistance Programme for wellbeing support, and access to a 24/7 GP Company sick pay and 4% employer pension contributions We are seeking a culinary professional who is committed to delivering high-quality, nutritious, and delicious meals to our residents, service users and their families & friends. This post is working 35 hours per week working 5 days out of 7 and will include some weekends. Shifts are either 7am to 2.30pm or 11.30am to 7pm. As the Sous Chef you will be responsible for: Ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. Your core duties will involve: Ensuring all food produced is to the agreed standard, developing innovative approaches ensuring market trends, cultural requirements and Kashrut laws are met Ensuring all food hygiene and Health & Safety practices are monitored, met, and recorded in line with organisational policies and current legislations Working within the agreed budget, administer unit controls in line with budget and consistently seek and implement ways of improving the quality and cost effectiveness of the service Leading, motivating and encouraging team building to ensure agreed qualitative outcomes are achieved and customer service expectations are exceeded and maintained Deputising for the Head Chef in their absence and comply with their responsibilities Who are we looking for? You will ideally have previous experience working within a busy kitchen environment, working both independently and within a team. You will need: Appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food & Hygiene or Catering Services. NVQ Level 2 or 3 Energetic, passionate and proactive attitude Experience of working to deadlines and adhering to budgetary requirements. Understands the challenge of and sensitivity needed to care and support vulnerable people
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