Customer support jobs in Liverpool

Hosco

Quest Liverpool City Centre are seeking Night Supervisor. The successful candidate must be willing to work overnight sifts (11:00pm – 7:30am) at our property and be responsible and autonomous. The position presents a great opportunity to work in a well-established, dynamic, and friendly growing team environment, under the banner of the highly successful and established Quest Group brand. As a Night Supervisor, you will be required to: Supervise the team, ensuring guest service scores are at the required standards Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us Follow required procedures to process the night audit of the Front Office systems Ensure and supervise the safety and security of the property during your shift Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc. Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients) Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times About you: Oral and written fluency in English Flexible availability to work 5 out of 7 overnight shifts per week Previous experience in the customer service sector Proficient level of IT systems A good understanding of versatility and the ability to apply this competence on the job role The ability to stand for long hours Be motivated and a self-starter A positive attitude A commitment to our values and beliefs In return, we will provide you with: Great benefits, including 28 days annual leave (including the 8 English bank holidays), discounted hotel rates across Europe, wellbeing checks, season ticket loans and much more Valuable training and development opportunities

5 days agoKnowledge Quarter, Liverpool

Apply