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Customer Analytics Manager Liverpool (Hybrid) The Company This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they’re investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you’ll be at the centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business! The Role In this high-impact position, you will: • Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus, • Drive the Customer Data Strategy: Play a pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities, • Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making, • Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions, • Automate Insight & Reporting: Oversee the delivery of dashboards and self-serve tools, empowering colleagues across the business with fast, actionable insights, • Be a Trusted Voice: Translate complex analytics into clear, compelling recommendations for senior stakeholders – influencing decisions at the highest level, • Own Data Quality: Champion governance and measurement standards, ensuring data integrity and accuracy across the customer landscape Your Skills & Experience I’m looking for an analytics leader who can balance technical expertise with commercial impact. You’ll bring: • Extensive experience in customer analytics, • Line management experience, • Strong communication and data storytelling skills, with the ability to influence at C-suite level Benefits • Competitive Salary How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham

Employee Relations Advisor Location: Speke, Liverpool (Hybrid – 4 days office, 1 day home) Hours: Part-time, Monday-Friday, 25 hours per week (Full time equivalent - 35 hours) Salary: £35,000 pro-rata + 27 days holiday plus bank holidays (pro-rata) At FRC Group, our mission is simple but ambitious: to End Furniture Poverty. Guided by our values of Bravery, Creativity, Passion, and Professionalism, we combine commercial success with a social heart. Now, we’re looking for an experienced and proactive Employee Relations Advisor to join our People & Culture team and help us create a positive, fair and supportive workplace for everyone. About the role As an Employee Relations Advisor, you’ll be the go-to expert for managers and employees on all things employee relations. You’ll provide pragmatic, legally sound advice and manage ER cases from start to finish — from absence and performance issues to disciplinary and grievance matters. You’ll coach managers, contribute to policy improvements, and help us build a culture where colleagues feel valued and supported. What you’ll do • Act as a main point of contact for HR and ER queries, • Advise managers and employees on ER matters in line with UK employment law, ACAS best practice and our policies., • Manage a varied caseload, ensuring fair, consistent and timely resolutions., • Draft and review case documentation, including letters, reports and records., • Support the HR Business Partner with proactive interventions to improve employee experience and retention., • Monitor ER trends and provide insights to shape policy and training., • Deliver and support manager training on ER and employment law updates. About you You’ll have a strong understanding of UK employment law and experience managing a variety of ER cases. You’re a confident communicator, able to build trust at all levels, and you approach challenges with resilience, empathy, and a solutions focus. Essential: • CIPD Level 5 qualification (or equivalent)., • Proven experience managing ER cases independently., • Excellent written and verbal communication skills. Desirable: • HR experience in logistics/manufacturing., • Broader HR generalist experience. Why join us? • Be part of an organisation with a strong social mission and clear values., • A role where your expertise truly makes a difference to people’s working lives Benefits • 27 days holiday per year plus bank holidays, • Up to 10% pension match, • Staff purchase schemes, • Medicash health insurance, • Employee assistance program, • Travel passes, • Cycle to work scheme, • Birthday celebrations and meals, • Values awards & vouchers, • 3 paid volunteering days per year, • Free parking, • Death in service, • Enhanced maternity and paternity pay, • Free tea, coffee, and fruit, • Wonderful Wednesdays – Free Toast and gatherings, • Training and Development opportunities, • A great place to work with a positive social impact Interested? Apply now and help us make our workplace even better while contributing to a mission that changes lives.

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The role: The firm are looking to recruit a Senior Associate - Team Leader to join the SSC Audit Hub , based in Liverpool. This will be a challenging yet rewarding role where your main focus will involve overseeing the management of key systems and reports, analysing data to support decision-making, and provide leadership to team members. You will act as a point of contact for resolving issues and ensure consistency across the wider SSC operation. Collaboration with colleagues to align policies and procedures will be essential to achieving seamless integration. Your responsibilities will include: Be responsible for managing and maintaining the SSC Audit MI, ensuring that all information is accurate and up to date by completing regular reviews and updates to keep the system running smoothly. Analyse key data and identify trends to provide insights that support decision-making. Your ability to interpret data will help drive improvements and strategic planning within the team. Act as a second line manager to Team Leaders, providing guidance and support to help them achieve their objectives. Serve as a primary escalation point for requestors and stakeholders, addressing any issues or concerns that arise. Your problem-solving skills will be essential in resolving challenges efficiently and effectively. Work to ensure consistency across the SSC Audit operation, maintaining high standards and uniformity in processes and practices, both technical and non-technical. Your attention to detail will help uphold the integrity of our operations. Build and maintain strong relationships with key internal and external stakeholders, focusing on client service excellence. Oversee and support the development of new projects and enhanced service lines. You'll be someone with: Proven experience in people management, having successfully managed a team. Self-motivated with a positive ‘can-do' attitude towards change and pro-actively imparting knowledge onto others. A people, process, and client-focussed approach to work with a passion for understanding service delivery and balancing effectiveness & efficiency to achieve that. First class stakeholder management and client relationship management skills - demonstrating empathy and understanding of working within a support function. Motivated by high performance and success in terms of job satisfaction, in addition to leading ‘from the front' and being pro-active. Well presented with a professional level of communication - both verbal and written. Good time management, organisation skills and the ability to prioritise and complete tasks with limited supervision. Ability to work well in a team environment. A strong desire to add value and actively contribute to the team and firm's culture. Ability to use own initiative and take a flexible, firm but fair approach. IT skills - strong working knowledge of MS Office and similar desktop applications. Experience in a professional environment. Excellent attention to detail. IT skills - strong working knowledge of MS Office (i.e., Outlook, Excel, Word, Teams) and similar desktop applications. Comfortable with delegating work to other team members. You'll preferably have: Experience in being relied upon as a subject matter expert. Second-line management experience. Demonstrable experience of previous mentoring/supervising and coaching through 1-2-1s. Experience of audit confirmations/audit related tasks and processes. We'll value you You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #RD-EO1 #TJ-EO1 #LI-EO1 TPBN1_UKTJ