Customer support jobs in ManchesterCreate job alerts

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team at as our Commis Chef in Cold Section! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be working in the kitchen preparing our cold dishes, antipasti and insalate!, • You will follow the recipes and directions from the kitchen management, • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork and communication skills, • Previous experience working in the kitchen, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £14.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $14.21 / hour

THIS POSITION IS TO WORK FOOTBALL, PUBS & NIGHTCLUBS!!! As a Door Supervisor, your role is pivotal in upholding a secure and enjoyable atmosphere for the venues we serve. You will be responsible for managing entrance access, validating identification, and ensuring full compliance with all safety and security protocols. Your role is essential in preventing incidents and handling any situations that may arise with professionalism and efficiency Key Duties: Oversee entrance and exit points, ensuring access is granted only to authorised individuals. Verify the age and identification of customers to ensure legal requirements for entry are met. Conduct courteous and thorough individual searches when necessary. Maintain a visible presence, discouraging inappropriate behaviour, and upholding venue rules. Professionally manage and resolve disturbances or incidents, adhering to company and legal procedures. Collaborate with venue management and local authorities as required. Deliver outstanding customer service, addressing patrons' inquiries or concerns. Complete incident reports and maintain precise records of shift events. Continuously monitor surroundings, proactively identifying potential security risks. Availability to work on Weekdays & Weekends. Salary and Benefits: Competitive starting hourly rate of £14 per hour (subject to change based on performance and experience). Opportunities for career advancement within the security industry. Continuous training and professional development. Supportive and inclusive team environment. Qualifications Valid SIA Door Supervisor license Strong surveillance skills to monitor premises effectively Experience in loss prevention strategies Proficient in operating CCTV systems First aid certification to ensure safety and emergency response Ability to remain calm under pressure and handle conflict situations Licence/Certification: Driving Licence (required) SIA (required)

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Assistant Manager! YOUR MISSION: • You will be part of a BIG MAMMA Floor team, and you will work alongside the Restaurant Manager and General Manager., • You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement., • You'll support and inspire the floor team, run smooth service and be the go-to problem-solver and motivator., • You'll actively participate in our team's recruitment, onboarding, and training. Coaching and mentorship will be your superpowers!, • You'll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations. You'll ensure the whole experience is outstanding and issues are resolved promptly., • You'll be the brand ambassadors of our values: authenticity, entrepreneurial, meritocratic, and excellent YOUR SKILLS: • An experienced manager with a positive, can-do attitude that's contagious to guests and team members alike., • You have leadership experience in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!)., • You have strong organisational skills and the ability to oversee large teams and work well under pressure., • A proactive team player who's eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets. OUR OFFER: • Permanent, full-time position, • Annual salary of £49,100 (48hr/ week), • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 50% staff discount + monthly team lunches, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $49100.00 / year

POSITION: Business Support Officer LOCATION: Manchester JOB TYPE: Permanent, full-time JOB REF: LKO-T01 SALARY: £42,000 HOURS: 37.5 hours per week NO. OF VACANCIES: 1 JOB DESCRIPTION AND RESPONSIBILITIES: The Business Support Officer will provide comprehensive administrative, operational, and compliance support to ensure the smooth running of the restaurant. This role will coordinate daily business activities, support the management team, and contribute to the strategic development of LKO Foods Ltd. Key Responsibilities: · Prepare, format, and distribute documents, reports, and presentations. · Assist with procurement, ordering supplies, and managing stock to ensure optimal stock levels. · Support HR with recruitment, onboarding, and training coordination. · Maintain databases and ensure records are up to date. · Identify and suggest process improvements to enhance efficiency. · Work with management to prepare business performance reports. · Maintain positive working relationships across teams and departments. · Identify and suggest process improvements to enhance efficiency. · Maintain databases and ensure records are up to date. · Coordinate marketing materials and social media updates in line with brand standards. · Support marketing, communications, and customer service functions as needed. · Monitor regulatory changes relevant to the hospitality industry. Requirements · Bachelor’s degree in Business Administration, Hospitality Management, or related field (or equivalent professional experience). · Minimum 2 years’ experience in an administrative, operational, or business support role, preferably in hospitality or retail. · Knowledge of African cuisine supply chains and cultural hospitality practices. · Experience coordinating events or marketing activities. · Familiarity with HR/payroll processes and compliance monitoring. · Strong organisational and multitasking skills, with attention to detail. · Excellent communication and interpersonal skills · Good problem-solving skills and a can-do attitude · Competency in MS Office Suite and basic accounting software. · Ability to work quickly and accurately to deadlines with minimal supervision · Flexibility to ensure everything runs smoothly and on rare occasions the ability to work out of hours or at weekends to ensure the systems integrity.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Pizzaiolo! YOUR MISSION: • You will be part of a BIG MAMMA kitchen team!, • You will be working in the pizzeria section to make our Neapolitan pizza from scratch - everything from our authentic dough to the finishing touches., • You will spread magic and make our customers live the best moment of their day!, • You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: • Big Smile and passion for Italian food!, • Great energy, proactive attitude and team spirit, • Excellent teamwork and communication skills, • Previous experience or training as a Pizzaiolo working with Neapolitan pizza, • Previous experience in a restaurant environment, • Flexible availability, including weekends and evenings OUR OFFER: • Permanent, full-time position, • £15.21 per hour + Tronc Point, • 5 days working week with 2 consecutive days off, • Tasty staff food served family style, • 15% Employee discount in all of our restaurants, • £500 referral bonus when you refer a friend, • Employee of the Month award, • Open Up - free, confidential mental health and wellness support, • Wagestream: Financial Well-Being platform that allows you to access your wages between paydays, • Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $15.21 / hour

As Marketing Manager, you will be responsible for the planning and execution of our marketing strategy, ensuring all activities align with our business goals and brand values. You will oversee campaign development, digital presence, stakeholder communications, and external agency collaborations to drive growth, visibility, and customer acquisition. Key Responsibilities: · Develop and deliver a data-driven marketing strategy aligned with our growth objectives. · Plan, implement, and evaluate integrated campaigns across digital, print, and social media. · Oversee the marketing budget, ensuring Return on our Investment across all activities. · Conduct competitor analysis and market research to shape our positioning. · Manage and enhance brand identity, messaging, and visual content. · Lead website development, SEO, paid advertising, and social engagement. · Liaise with relevant stakeholders to promote our business and, when needed, draft compelling promotional material for the company. · Oversee creation of marketing material including brochures, listings, newsletters, and investor presentations. · Collaborate with internal stakeholders and external agencies to deliver projects. · Consult clients on suitable purchase and rental options aligned with their budget and preferences when appropriate, supporting our service delivery. · Set and track performance metrics (KPIs and ROI) to inform decision-making. · Maintain compliance with data protection and relevant marketing regulations. Knowledge and Skills Required: · Deep understanding of marketing theory, consumer behaviour, and brand development. · Familiarity with the UK property or real estate sector is a strong advantage. · Strong grasp of digital tools, CRM systems, SEO/SEM, email automation, and analytics. · Awareness of legal, data protection and compliance standards in marketing. · Strategic thinker with excellent planning, budgeting, and analytical capabilities. · Confident communicator with experience influencing senior stakeholders. · Experienced in campaign execution, reporting, and continuous improvement. · Skilled in managing third-party suppliers and working across departments. · Ability to lead or manage a small marketing team (depending on business growth). Preferred Qualifications: Degree in Marketing, Business, or related field. Minimum 3–5 years of marketing experience preferably in startups. Why Join Us? -Opportunity to shape a growing property brand from the ground up. -Autonomy to drive meaningful change and impact. -Flexible working and a collaborative culture.

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Italy and Belgium). Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers. Take the lead with La Squadra as JUNIOR SOUS CHEF in Manchester. For our new adventure in Manchester, we are looking for talented Junior Sous Chefs who will become the leaders and Chefs of tomorrow. Your main tasks: FROM CREATION TO PLATE EXECUTION • Participate in the menu change process alongside the Executive Chefs, contributing to a unique culinary experience., • Speed and precision at the pass will be your hallmark., • Ensure every dish is perfect, adhering to the Group's recipes and standards. OPERATIONAL EFFICIENCY • You are the Chef's right hand, ensuring everything is impeccable: compliance with hygiene standards, a well-organized team, and checks always aligned with objectives., • Manage Food Costs like a true leader: zero waste, flawless inventories, and always on-time orders., • Plan, organize, and lead the brigade with energy and precision. SUCCESS IS BUILT ON TEAMWORK • Train and support your team daily, sharing passion and professionalism., • Build your Squad: your leadership creates harmony and makes the workplace stimulating and positive. Our offer: • Highly competitive salary, • Full time role, • 2 consecutive days off per week, • 28 days paid holiday per year, • Pension scheme, • Permanent contract, • Meal on shift: we serve the staff meal before the lunch and dinner shift, • Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends, • Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities., • And much mooore! START DATE: asap BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law. #JoinBigMamma $42.50 / year

Are you confident, driven, and love interacting with people? Want to take control of your income with unlimited earning potential? This opportunity is for you. 📍 Location: Manchester 💼 Role Type: Self-Employed 💸 Pay: 100% Commission Only – Uncapped Earnings 🕐 Days: minimum 5 days What You’ll Be Doing: • Representing leading brands directly to customers in residential, event, or B2B settings, • Engaging face-to-face with potential customers to promote products/services, • Delivering outstanding customer service and closing sales, • Managing your own schedule and workload like a true entrepreneur We’re Looking For: • Great communication and people skills, • A self-motivated, positive attitude, • Confidence working independently, • Sales experience is a plus – but not required (full training provided) What You’ll Get: ✅ Full product and compliance training ✅ Daily support and mentoring ✅ Uncapped earnings – the more you sell, the more you earn ✅ Freedom to work on your own terms ✅ Opportunities for progression for top performers If you're ready to take charge of your earnings and thrive in a dynamic, fast-paced sales environment, apply now and start your self-employed journey today. 📩 Apply Now – Spots Are Limited!

Location: Fully Remote (UK-based only) Schedule: Flexible – Full-Time or Part-Time Contract: Permanent Training: Fully paid, remote training provided Requirement: Enhanced DBS check (we support the process) Starting Salary: £23,232 Post-Probation Salary:£25,655 Pay Frequency: Weekly in arrears (paid every Friday) Benefits: Weekly bonuses, retailer discounts, paid leave, wellbeing support Growth: Opportunities for senior, training, or management roles We’re looking for compassionate individuals to provide real-time, person-centred support to vulnerable callers. This role involves handling inbound calls, conducting needs assessments, and guiding callers to trusted services like therapists, social workers, and community organisations. You’ll work closely with a multidisciplinary team to ensure safe, respectful, and effective assistance. Strong communication skills, empathy, and professionalism are essential. Previous experience in customer service, care, or crisis support is a plus but not required. We provide full training and ongoing supervision.