Front Office Manager
6 hours ago
£3500–£4000 monthly
Full-time
Manchester
Front Office Manager – Luxury Hotel Location: Manchester United Kingdom Salary: £42,000 – £48,000 per annum + benefits About the Role We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team. The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure. Key Responsibilities • Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences., • Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards., • Manage guest arrivals, departures, VIP experiences, and special requests., • Build strong relationships with guests, resolving concerns professionally and proactively., • Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations., • Monitor guest feedback and implement improvements to enhance satisfaction scores., • Train, coach, and mentor team members to support career development., • Manage staffing levels, rotas, and operational planning., • Ensure compliance with hotel policies, health and safety standards, and brand procedures., • Support financial performance through effective upselling, revenue awareness, and cost control., • Prepare reports and communicate operational performance to senior management. Requirements • Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment., • Strong knowledge of front office systems and hotel operations., • Excellent leadership, communication, and problem-solving skills., • A passion for delivering exceptional guest service., • Experience managing and developing hospitality teams., • Ability to remain calm and professional under pressure., • Strong understanding of luxury guest expectations and service standards. What We Offer • Competitive salary of £42,000 – £48,000 per annum., • Opportunity to work within a leading London hospitality environment., • Career development and training opportunities., • Staff benefits and hospitality discounts., • A supportive and professional working culture. To apply: Please submit your CV for further information. Henry Derahire