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  • Waiter/Waitress
    Waiter/Waitress
    1 day ago
    £18.04 hourly
    Full-time
    Manchester

    WHY WORK FOR US Here at Blacklock we`ve fully embraced cultural diversity and made it our superpower. Our people are the very beating heart of our restaurants, where everyone can be themselves and truly shine in their natural brilliance. We also have quite a few OGs who have been rocking the floor for 8+ years, and still going strong (and surprisingly fast), which should count for something! Just like the well-being of our people we feel the same way about the planet – we're proud to be a certified B Corp. OUR OFFER TO YOU • A safe and respectful place where you can be yourself and speak your truth., • Learning and growing. We'll train you from the ground up and invest in one of the best, varied training programmes out there, helping you become a top-tier industry professional opening many doors for your future., • Flexible hours. We will do our best to design your work schedule around your lifestyle., • Become a part of a high performing, self-assured team., • Autonomy. Once we've given you all the tools and knowledge you need, we believe the best thing we can do is give you the space to do your thing. Micromanagement is not our style., • Work with a well-seasoned leadership team. Our restaurants move at a fast pace, with high energy and emotional intensity, but our managers know how to keep teams focused and in control., • Join an ever-growing, nationwide network of people who genuinely support and look out for one another., • Job security! There is no queue of AI-driven robots outside of our restaurants wanting to take our jobs. We check every day – so far so good! SOME OF THE GREAT PERKS TO ENJOY AS PART OF OUR BENEFIT PACKAGE • 50% off food across all our restaurants for you and up to three guests., • Enjoy our superb-quality chops, steaks, and premium wine at cost price – perfect for hosting a BBQ in the garden or home party., • A choice of freshly prepared hot meals (buffet-style) on shift with the team's dietary requirements in mind. Vegetarians and vegans are welcome! We make sure everyone's well fed and ready to rock., • Plenty of breaks (all paid) throughout the day to rest, recharge, and step outside., • 30 days holiday plus service charge: 28 statutory days, plus an extra day for your birthday and another to enjoy Blackstock – our yearly end-of-summer open-air festival (it`s awesome!)., • Christmas and New Year's Day off (we are closed 24th-26th Dec and 1st Jan), • One paid day each year to give back through volunteering – you choose the cause, whatever speaks to you., • Free mortgage advice., • Hardship Loan Scheme to support you in unexpected situations., • Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme., • Special milestone rewards including CODE membership, weekend away, extra holidays and fully paid sabbaticals. ..And more! WHAT WE WOULD LOVE FROM YOU IN RETURN We are not simply hiring staff but building a community of good natured people who crave and find meaning in human connection. We are looking for a strong mix of fierce intelligence, kindness, and a desire to change hospitality, and the world, for the better. While experience is valued and certainly an advantage, who you are as a person matters far more. If our story speaks to you, we would love to hear yours.

    Easy apply
  • Restaurant General Manager
    Restaurant General Manager
    2 months ago
    £36000–£40000 yearly
    Full-time
    Trafford Park, Stretford

    General Manager – Basrah Lounge Job Type: Full-time Schedule: Flexible hours, including evenings, weekends and bank holidays Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard. Key Responsibilities • Oversee the day-to-day running of the restaurant and lounge, • Lead, support and motivate front-of-house, bar and kitchen teams, • Create and manage weekly staff rotas using the Deputy app, • Monitor employee attendance, lateness, breaks, availability and working hours, • Approve timesheets and ensure staff hours are recorded accurately, • Ensure each shift is appropriately staffed according to business needs, • Recruit, train and onboard new employees, • Conduct staff meetings, performance reviews and disciplinary procedures when required, • Set clear expectations and ensure all team members follow company policies, • Maintain excellent standards of customer service, • Handle customer enquiries, complaints and special requests professionally, • Oversee table bookings, events and busy service periods, • Monitor stock levels and coordinate ordering with suppliers, • Reduce unnecessary waste and control operational costs, • Oversee cash handling, tills, end-of-day reports and banking procedures, • Monitor sales performance and help achieve business targets, • Ensure the venue remains clean, organised and presentable, • Carry out regular checks of the restaurant, kitchen, toilets and customer areas, • Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements, • Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues, • Step in and support the team during busy periods when required, • Identify ways to improve service, efficiency and the overall customer experience Skills and Experience • Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role, • Strong leadership and people-management skills, • Experience creating rotas and managing staff through Deputy or a similar workforce-management system, • Excellent communication and customer-service skills, • Confident handling complaints and resolving problems calmly, • Good understanding of stock control, labour costs, cash handling and sales targets, • Knowledge of food hygiene, health and safety and licensing requirements, • Highly organised, reliable and able to work under pressure, • Comfortable managing a busy restaurant and lounge environment, • Flexible availability, including evenings, weekends and bank holidays, • A hands-on management style and willingness to support all areas of the business What We Offer • A senior leadership position within a growing hospitality business, • A friendly and lively working environment, • The opportunity to make a genuine impact on the venue’s performance, • Competitive salary based on experience, • Staff benefits and additional incentives to be discussed If you are an experienced hospitality manager with strong leadership skills and a passion for providing excellent customer experiences, we would love to hear from you. Please apply with your CV and a short explanation of your relevant management experience.

    Immediate start!
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  • Restaurant Manager
    Restaurant Manager
    2 months ago
    £12.75–£14 hourly
    Full-time
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

    No experience
    Easy apply
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