Operations team member - Ecommerce Fulfilment Centre - 3PL Ecommerce Fulfilment in Manchester. - Stretford

Customer Service

2 hours ago•7 views

••••

🚨 WE’RE HIRING!Operations Team Member – E-commerce Fulfilment📍 Location: Trafford Park, Manchester
🏢 Company: Ecommerce Fulfilment Centre Ltd (EFCL)
💷 Pay: £13.45 per hour – Real Living Wage
🕒 Hours: 37.5 hours per week, Monday to Friday
📋 Job Type: Full-Time, Permanent
About UsEcommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We provide e-commerce fulfilment, warehousing, inventory management and distribution services to online businesses across the UK.
We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team.
This is a varied role combining customer communication, warehouse administration, inventory management and hands-on fulfilment support.
Key ResponsibilitiesCustomer Service & Communication

Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels.
Respond professionally and promptly to customer enquiries, order updates and operational requests.
Liaise with warehouse staff, management and courier partners to resolve customer queries.
Keep customers informed about deliveries, stock movements, dispatches and returns.
Escalate complex issues to the relevant department or management team.
Warehouse Operations & Fulfilment

Support the picking, packing and dispatch teams whenever required.
Receive deliveries, check stock quantities and book goods into the warehouse management system.
Process customer returns, stock replenishment and inventory movements.
Coordinate shipments with Royal Mail, Evri, DPD and other courier services.
Use Mintsoft WMS and barcode scanning systems to manage orders and stock.
Carry out regular stock counts and help maintain accurate inventory records.
Monitor daily order processing and support the team in meeting courier collection deadlines.
Maintain a clean, safe and organised working environment.
RequirementsPrevious experience in warehouse operations, logistics, e-commerce fulfilment or customer service is preferred.
Experience using Mintsoft WMS is highly desirable.
Confident communicating with customers professionally by email and telephone.
Good computer skills, including Microsoft Office and warehouse management systems.
Strong organisational skills and excellent attention to detail.
Ability to multitask, prioritise workloads and work under pressure.
A proactive, problem-solving attitude.
Reliable, punctual, hardworking and a strong team player.
Willingness to assist with physical warehouse duties when required.
What We Offer✅ £13.45 per hour – Real Living Wage
✅ 37.5-hour working week
✅ Monday to Friday schedule
✅ Permanent, full-time employment
✅ Friendly and supportive working environment
✅ Full training and development opportunities
✅ Opportunity for career progression
✅ A varied role combining operations and customer service
✅ Opportunity to grow with an expanding logistics company
📩 APPLY NOW!

Interviews tomorrow

Ilse V. from Ecommerce Fulfilment Centre - 3PL Ecommerce Fulfilment in Manchester. is interviewing people like you for this position tomorrow! Let them know you are interested!