Operations team Member - Ecommerce Fulfilment Centre - 3PL Ecommerce Fulfilment in Manchester. - Stretford
9 October 2026•151 views
🚨 WE’RE HIRING!
Operations Team Member – E-commerce Fulfilment
📍 Location: Trafford Park, Manchester🏢 Company: Ecommerce Fulfilment Centre Ltd (EFCL)💷 Pay: £13.45 per hour – Real Living Wage🕒 Hours: 37.5 hours per week, Monday to Friday📋 Job Type: Full-Time, Permanent
About Us
Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We provide e-commerce fulfilment, warehousing, inventory management and distribution services to online businesses across the UK.We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team.This is a varied role combining customer communication, warehouse administration, inventory management and hands-on fulfilment support.
Key Responsibilities
Customer Service & Communication
- Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels.
- Respond professionally and promptly to customer enquiries, order updates and operational requests.
- Liaise with warehouse staff, management and courier partners to resolve customer queries.
- Keep customers informed about deliveries, stock movements, dispatches and returns.
- Escalate complex issues to the relevant department or management team.
Warehouse Operations & Fulfilment
- Support the picking, packing and dispatch teams whenever required.
- Receive deliveries, check stock quantities and book goods into the warehouse management system.
- Process customer returns, stock replenishment and inventory movements.
- Coordinate shipments with Royal Mail, Evri, DPD and other courier services.
- Use Mintsoft WMS and barcode scanning systems to manage orders and stock.
- Carry out regular stock counts and help maintain accurate inventory records.
- Monitor daily order processing and support the team in meeting courier collection deadlines.
- Maintain a clean, safe and organised working environment.
Requirements
- Previous experience in warehouse operations, logistics, e-commerce fulfilment or customer service is preferred.
- Experience using Mintsoft WMS is highly desirable.
- Confident communicating with customers professionally by email and telephone.
- Good computer skills, including Microsoft Office and warehouse management systems.
- Strong organisational skills and excellent attention to detail.
- Ability to multitask, prioritise workloads and work under pressure.
- A proactive, problem-solving attitude.
- Reliable, punctual, hardworking and a strong team player.
- Willingness to assist with physical warehouse duties when required.
What We Offer
✅ £13.45 per hour – Real Living Wage✅ 37.5-hour working week✅ Monday to Friday schedule✅ Permanent, full-time employment✅ Friendly and supportive working environment✅ Full training and development opportunities✅ Opportunity for career progression✅ A varied role combining operations and customer service✅ Opportunity to grow with an expanding logistics company
📩 APPLY NOW!
- Experience
- Not required
- Employment
- Full-time
- Salary
- £13 – £13.45 hourly
- Starting time
- Immediate start!
12 Bailey Road, Trafford Park, M17 1SA, Stretford
Storage • 11-50 Employees
Hiring on JOB TODAY since October, 2026
Logistics, warehousing & Ecommerce Fulfilment
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