308 Best customer support Jobs in Bolton (June 2026)

Remote AI / ML Engineer

3 days ago

Bolton

BPM – where caring and community are in our company DNA. We are always striving to be our best selves and are compelled BPM – where caring and community are in our company DNA. We are always striving to be our best selves and are compelled to ask the questions that lead to innovation. As a [Job Title] at BPM UK, you will be part of an exciting growth journey as we establish and expand our UK presence. BPM has a strong global advisory focus, and the UK team is at the forefront of this expansion. Our people-first culture sets us apart—we combine the best of UK business practices with the backing and resources of a well-established international firm. You will work with ambitious, high-growth clients, including recognizable UK brands, as they navigate the complexities of international expansion. At BPM, we take a true advisory approach, partnering with clients throughout their business lifecycle to provide strategic insights across tax, finance, and business operations. At BPM, you will broaden your skills, challenge yourself, and make a difference for your colleagues and communities. Our entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter. What You Get:International Exposure & Collaboration – Work alongside a global team, integrating with US colleagues and clients.Flexible Working Arrangements – Hybrid model with regular Central London team meetups and colleague events.Challenging & Exciting Client Work – Serve a diverse client base, from UK-based high-growth companies to North American businesses expanding internationally.A Strong, People-First Culture – We prioritize work-life balance, career development, and flexibility, setting us apart from traditional firms.Professional Growth & Development – Support for ACA, AAT, and other professional qualifications, with structured training, mentorship, and learning opportunities. About the role: We are seeking an AI/ML Engineer to join BPM’s Enterprise Technology Solutions team. This role is for a builder — someone who doesn’t just experiment with AI but makes it work inside the firm at scale. You’ll take AI tools and models and embed them into BPM’s day-to-day operations, ensuring they deliver real business value. In this role, you’ll design and develop AI-powered applications — from chatbots and copilots to workflow automations — that streamline processes across Tax, Assurance, Advisory, and our Corporate Services Team. You’ll partner with teams to spot opportunities where AI can cut manual effort, increase accuracy, and speed up delivery, then turn those opportunities into working solutions. At BPM, this isn’t about chasing hype — it’s about applying AI where it matters most and seeing your work make an immediate impact. You’ll be part of standing up a brand-new AI-focused development team, not only building solutions but also shaping the team’s processes, tools, and standards. This is a chance to learn new technologies, push technical boundaries, and set the foundation for how AI gets delivered across the firm. Success in this role means turning ideas into reliable solutions colleagues can depend on — helping BPM move faster, work smarter, and stay ahead in a rapidly changing industry. Key Responsibilities: Model Development: Design and evaluate AI/ML models tailored to BPM use cases (e.g., tax AI bot, Copilot extensions). Data Engineering: Prepare and manage structured and unstructured datasets, ensuring quality inputs for training and evaluation. AI Integration: Build and deploy AI features into BPM systems and workflows, using tools like Copilot Studio, Azure OpenAI, and Power Platform. Automation: Deliver automation solutions that streamline operations and reduce manual effort for Tax, Assurance, and Advisory practices. Collaboration: Work closely with IT, business stakeholders, and data governance teams to identify use cases and ensure solutions align with firm goals. Experimentation & Innovation: Rapidly prototype AI solutions, test emerging tools, and recommend best practices for adoption. Governance & Quality: Apply responsible AI practices, ensuring models are accurate, explainable, and compliant with BPM’s standards. • Strong background in machine learning, data science, and applied AI., • Proficiency with Azure OpenAI, Copilot Studio, and Microsoft ecosystem tools., • Experience building chatbots, copilots, or similar AI-driven automation., • Solid programming skills with Python., • Knowledge of MCP (Model Context Protocol) is a plus., • Experience preparing datasets and building ML pipelines., • Familiarity with product development lifecycles and agile delivery practices., • Security-conscious mindset with knowledge of data protection best practices, especially when working with sensitive or regulated data., • Strong problem-solving skills with ability to translate business needs into AI solutions., • Excellent collaboration and communication skills to work across technical and non-technical teams., • Ability to explain complex AI concepts simply to stakeholders., • Bachelor’s degree in a relevant field along with at least 5 years of related work experience, • Experience with cloud platforms (Azure preferred), • Familiarity with frameworks and libraries such as OpenAI SDK, Azure AI SDK, LangChain, and Pandas., • Knowledge of enterprise data governance, compliance, and responsible AI practices., • Prior experience in professional services (accounting, consulting, or similar) a plus., • At least 1 year of applied AI experience, • Proficiency with Azure OpenAI, Copilot Studio, Power Platform, and Microsoft ecosystem tools, with proven success embedding AI solutions into enterprise environments., • Strong programming background in Python and SQL, with experience using frameworks and libraries like LangChain, Pandas, and Azure AI SDK., • Experience building and deploying chatbots, Copilot extensions, and automation workflows that reduce manual work and improve efficiency., • Skilled in data engineering and pipeline development, including preparation of structured and unstructured datasets for AI/ML use cases., • Solid understanding of cloud platforms (Azure preferred), enterprise data governance, and responsible AI practices., • Strong collaboration skills with ability to translate technical concepts into plain language for non-technical stakeholders., • Able to work independently or in collaborative, cross-functional teams to deliver AI and data-driven solutions and helping shape a newly implemented Ai focused team at BPM., • Strong analytical and problem-solving skills with ability to adapt quickly to shifting priorities and emerging technologies., • Able to adjust quickly to the fast-evolving AI/ML landscape, • Skilled at translating complex technical concepts into plain language for non-technical colleagues and leadership., • Effective at building trust and collaboration across diverse teams, including technical staff, business stakeholders, and leadership., • Naturally curious, persuasive, and motivated to drive adoption of innovative technologies., • Strong written and verbal communicator, with experience preparing clear documentation, training materials, and presentations., • Adept at researching new AI tools, frameworks, and industry trends, and applying them to practical business use cases., • Customer- and colleague-focused mindset, ensuring AI solutions align with real-world needs., • Highly organized with ability to prioritize and execute tasks in high-pressure, deadline-driven environments., • Persistent and results-oriented, with a track record of seeing projects through to completion. $150,000 - $180,000 a yearThe salary range provided is intended for candidates in the San Francisco Bay Area who meet the minimum requirements of the position. Candidates who do not reside in the San Francisco Bay Area, do not meet the minimum requirements, or exceed the requirements are encouraged to apply and a recruiter will provide you with a range specific to your location and qualifications.Wondering if you should apply? At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned. About BPM UK: BPM is an established global advisory firm, and our UK expansion is a key part of our growth journey. We specialise in partnering with clients throughout their business lifecycle, supporting everything from domestic tax and audit compliance to international expansion strategies. Unlike traditional firms, BPM offers a true global advisory experience, ensuring clients receive proactive, strategic guidance. Our UK team brings together the best of UK business practices with BPM’s international expertise, fostering a collaborative, flexible, and people-first culture. We are looking for driven professionals who are excited to be part of something new—helping shape BPM’s future in the UK while working with some of the most dynamic and recognisable brands in the market.

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