Field Service Manager
22 hours ago
Bolton
Field Service Manager - Doors (Automatic & Industrial) Department: Engineering Location: Field Based - Liverpool, Manchester & Leeds Salary - £54,000 + Van + Annual Bonus Role Overview We are seeking an experienced Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors. You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management. The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. Key Responsibilities Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors Provide technical support for complex faults, installations, or major incidents Coordinate engineer workloads, call-out rotas, and labour utilisation Monitor KPIs, service levels, and ensure high standards of customer service Ensure accurate recording of service reports, timesheets, and job completion data Manage holiday planning, absence cover, and conduct performance reviews Investigate and report accidents, near misses, and disciplinary issues following company policy Support training and development to ensure engineers stay up-to-date with technical and industry standards Monitor parts and material usage, reporting any budget variances Skills & Experience Proven experience managing or supervising engineers, preferably in the door industry Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding) Experience delivering PPM schedules and reactive maintenance programmes Excellent leadership, communication, and organisational skills Ability to prioritise workloads in a fast-paced, field-based environment Strong problem-solving and technical support capabilities Competent IT skills for reporting and service documentation Qualifications Engineering qualification (City & Guilds or equivalent) Full UK driving licence Previous experience in a supervisory or management role within field engineering Relevant industry certifications (desirable): CSCS, CO₂, Gas Safe, 17th Edition Additional Requirements Flexible approach to working hours, including participation in an on-call rota if required Commitment to delivering exceptional customer service and maintaining high health & safety standards