Customer support jobs in BlackpoolCrear alertas

Job title: Senior Systems Engineer Location: Warton – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: £49,400+ depending on experience What you’ll be doing: • Ensure all functions, interfaces, software and test requirements for the subsystem are accurately documented and satisfy the requirements of the FESS release, • Ensure all design artefacts are reviewed and configured in accordance with the FESS Engineering Management Plan, • Ensure all design artefacts are produced within the programme timescales for the release, • Perform technical analysis and achieve the successful resolution of all design issues with the subsystem, • Ensure Query Notes and Change Requests are accurately documented and progressed in accordance with the Query Management Process, • Liaise with internal and external stakeholders to effectively develop concepts and support new capabilities Essential: • Engineering background, • Proven ability to learn new skills quickly, • Computer literate with a sound knowledge of Microsoft Office products, • Good knowledge of configuration management toolsets, • Experience of working in a Support role, • Good knowledge of JIRA product, • Knowledge of IBM rationale and DOORS As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The ESS System Design Team: You’ll join the ESS System Design Team, responsible for designing and supporting the Engineering Support System (ESS) for the Typhoon aircraft. ESS is a mission-critical maintenance tool that enables the safe, effective operation of Typhoon, and the team plays a key role in delivering future engineering support through the Typhoon FESS programme. This is a highly collaborative team working on systems that directly impact front-line aircraft availability and performance. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 29th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-MH1 #LI-Hybrid

Job title: Electronic Warfare Systems Engineer Location: Warton – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: £49,400+ depending on experience What you’ll be doing: • Engage with stakeholders to understand the task in hand (e.g. Subject Matter Experts, Suppliers, Customer/End Users, Project Managers), • Produce professional and technically correct design documentation, • Lead EW Toolset integration activities, • Perform product testing to confirm if the products meet requirements and function as expected, • Lead engineering activities leading to the qualification and certification of EW toolsets Essential • Previous experience working as a Systems Engineer, • Experience of the Engineering Lifecycle, • HND/HNC qualification in STEM subject As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Electronic Warfare Systems Team An exceptional opportunity has arisen within the Typhoon Electronic Warfare (EW) Development Team to lead the development and delivery of advanced Electronic Warfare toolsets to a diverse and high-profile customer base. This role sits at the heart of one of the UK’s most critical defence programmes, offering the chance to make a real, visible impact while developing deep technical and leadership capability. As a Toolset Systems Engineer, you will play a key role across the full engineering lifecycle — from requirements definition and system development through qualification, delivery, and in-service support. You’ll work within the Electronic Warfare Solutions area, an environment known for tackling complex, mission-critical challenges and delivering cutting-edge capability. This role offers genuine progression opportunities, exposure to advanced EW technologies, and the chance to shape outcomes that matter. You’ll collaborate closely with a highly skilled, supportive team, learning from experienced engineers while contributing your own expertise and ideas. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 29th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JE1 #LI-Hybrid

Job Title: Lead Product Safety Engineer Location: Warton – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: £56,766+ depending on experience What you’ll be doing: • Evaluation of aircraft and system / sub-system design safety in support of platform safety certification throughout the Engineering Lifecycle, • Generating, updating and reviewing Aircraft, System and Sub-System Safety Engineering outputs to industry safety standards, • Ensuring that Certification evidence supports achievement of an acceptable level of product design safety wrt Design Airworthiness requirements and identified hazards, • Assess customer deviations from the design for adverse impact on product integrity and identify recovery routes (where necessary), • Support the generation of Risk Assessments, ensuring suitable justification exists for action and the adequacy of the proposed remedial / recovery action in mitigating Product safety risk / safety performance degradation, • Liaising with Customers (internal and external) to agree delivery timescales, • Allocation of tasking to suitably qualified and experienced individuals within the team and will have people responsibilities (career development plans, aspirations etc), • Provide leadership and guidance to the team, ensuring alignment of daily activities with project goals, maintaining regular dialogue with stakeholders and accurate reporting for your area of responsibility. Essential: • A degree in a STEM subject or equivalent relevant experience, • Safety Engineering experience in a safety critical industry, • Engineering integration role within any lifecycle/product area, • Requirements Engineering, Configuration and Data Management, • Qualification and Certification, • Chartership/working towards As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Platform Integration Safety Team: The Platform Integration Safety Team is where safety, innovation and future air power come together. As a Lead Product Safety Engineer, you will work on one of the many platforms BAE Systems Air has to offer, making sure they are not only safe and sustainable, but also ready to take on tomorrow’s challenges. Throughout your career, you will have the opportunity to work on multiple different projects ranging from shaping the world’s next sixth-generation fighter jet, to pushing the boundaries of today’s aircraft with AI, autonomy and digital engineering, to supporting global customers in keeping their fleets at peak performance. We don’t just deliver capability, we help define the safety, security and environmental standards that will guide the aerospace industry for decades to come. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 29th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-MH1 #LI-Hybrid

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!\n Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! \n\n Why Choose My Four Wheels?\n \n • High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).\n, • Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.\n, • Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.\n, • Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.\n, • 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.\n, • Teach learners of all skill levels, helping them develop safe and confident driving habits.\n, • Structure lessons to suit individual learning styles.\n, • Offer guidance and support to ensure students pass their driving tests.\n, • Have held a full UK driving licence for at least three years.\n, • Have no more than five penalty points and no driving bans in the last five years.\n, • Be reliable, punctual, and patient, ensuring students feel comfortable and supported.\n

Become a Driving Instructor with My Four Wheels Earn Up to 50,000! Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels , one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! Why Choose My Four Wheels? High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000 for full-time hours (40-hour week). Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours. Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential. Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers. 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates. Job satisfaction Experience the rewarding feeling of helping learners gain confidence and pass their driving tests, enabling their independence. The Role of a Driving Instructor As a driving instructor with My Four Wheels, you will: Teach learners of all skill levels, helping them develop safe and confident driving habits. Structure lessons to suit individual learning styles. Offer guidance and support to ensure students pass their driving tests. Be part of a professional, highly rated driving school with ongoing support and resources. What We Look For To become a driving instructor, you must: Have held a full UK driving licence for at least three years. Have no more than five penalty points and no driving bans in the last five years. Be reliable, punctual, and patient, ensuring students feel comfortable and supported. Have good communication and customer service skills to build rapport with learners. Take control of your career and start a new, rewarding journey Apply Now!

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!\n Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! \n\n Why Choose My Four Wheels?\n \n • High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).\n, • Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.\n, • Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.\n, • Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.\n, • 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.\n, • Teach learners of all skill levels, helping them develop safe and confident driving habits.\n, • Structure lessons to suit individual learning styles.\n, • Offer guidance and support to ensure students pass their driving tests.\n, • Have held a full UK driving licence for at least three years.\n, • Have no more than five penalty points and no driving bans in the last five years.\n, • Be reliable, punctual, and patient, ensuring students feel comfortable and supported.\n

Are you passionate about improving customer outcomes and ensuring high standards across every part of the customer journey? We’re looking for an Outcome Testing & Quality Assurance Partner to join our team and play a key role in strengthening our quality, compliance, and customer-centric culture. As a senior Quality Assurance specialist, you will assess the end-to-end customer experience using our full QA framework. You’ll provide meaningful, actionable insight that helps drive better outcomes and ensures we meet our regulatory responsibilities -particularly in line with FCA expectations and the Consumer Duty. This is a high-impact role where you will lead quality assurance monitoring and outcome testing across core processes, helping our teams make informed decisions that support both customers and the business. About us At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. What will your day-to-day look like? Quality Monitoring • Complete monitoring activity based on automated scorecard exceptions. Outcome Testing • Support regulatory outcome testing across customer interactions., • Support innovation and projects / trials to improve and integrate outcome testing into all core processes., • Assess whether outcomes are aligned with the FCA’s Consumer Duty., • Identify indicators of poor customer outcomes and work with stakeholders to understand root causes., • Complete full end to end customer life-cycle reviews., • Where client contracts require specific Outcome Testing to be completed, ensure this is done aligned with client expectations., • Where applicable work with third parties to validate automated outcome testing results. Quality Assurance Partner • Act as a quality partner to operational teams, providing expert advice on compliance risks, quality performance, and customer treatment., • Work closely with Training, Compliance, Operations, and Complaints to embed a strong quality and outcome-focused culture., • Support calibration and continuous improvement efforts across QA frameworks and evaluation models., • Using data from reviews, identify and report on any RCA, CI or change opportunities Reporting • Produce clear, structured feedback on findings, trends, and recommendations., • Provide assurance reporting for internal and external audit purposes., • Track actions and verify improvements from past QA or outcome testing reviews. Who are we looking for? Required skills & experience • Experience in quality assurance, compliance, or risk within a regulated contact centre - preferably in financial services or debt collection., • Experience in Outcome Testing, • Excellent report writing and stakeholder engagement skills; confident in presenting findings and influencing action, • Strong understanding of FCA regulations including Consumer Duty, TCF, CONC, and vulnerable customer principles., • Skilled in evaluating multi-channel interactions (calls, digital, written) and using QA or analytics tools., • Ability to interrogate data and narrative evidence to assess customer outcomes and business conduct. The Application Timeline • A first stage video call with the internal talent acquisition team (15-minute call) If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £32,000-38,000 DOE + up to 20% of your annual salary, paid as a bonus., • This role is hybrid and based at our Blackpool office - conveniently located as the end of the M55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Become a Driving Instructor with My Four Wheels Earn Up to 50,000! Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels , one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! Why Choose My Four Wheels? High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000 for full-time hours (40-hour week). Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours. Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential. Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers. 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates. Job satisfaction Experience the rewarding feeling of helping learners gain confidence and pass their driving tests, enabling their independence. The Role of a Driving Instructor As a driving instructor with My Four Wheels, you will: Teach learners of all skill levels, helping them develop safe and confident driving habits. Structure lessons to suit individual learning styles. Offer guidance and support to ensure students pass their driving tests. Be part of a professional, highly rated driving school with ongoing support and resources. What We Look For To become a driving instructor, you must: Have held a full UK driving licence for at least three years. Have no more than five penalty points and no driving bans in the last five years. Be reliable, punctual, and patient, ensuring students feel comfortable and supported. Have good communication and customer service skills to build rapport with learners. Take control of your career and start a new, rewarding journey Apply Now!

Become a Driving Instructor with My Four Wheels Earn Up to 50,000! Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels , one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! Why Choose My Four Wheels? High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000 for full-time hours (40-hour week). Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours. Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential. Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers. 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates. Job satisfaction Experience the rewarding feeling of helping learners gain confidence and pass their driving tests, enabling their independence. The Role of a Driving Instructor As a driving instructor with My Four Wheels, you will: Teach learners of all skill levels, helping them develop safe and confident driving habits. Structure lessons to suit individual learning styles. Offer guidance and support to ensure students pass their driving tests. Be part of a professional, highly rated driving school with ongoing support and resources. What We Look For To become a driving instructor, you must: Have held a full UK driving licence for at least three years. Have no more than five penalty points and no driving bans in the last five years. Be reliable, punctual, and patient, ensuring students feel comfortable and supported. Have good communication and customer service skills to build rapport with learners. Take control of your career and start a new, rewarding journey Apply Now!

Become a Driving Instructor with My Four Wheels Earn Up to 50,000+!\n Are you looking for a career change that offers fantastic earning potential, flexibility, and job satisfaction? Join My Four Wheels, one of the UKs most trusted and highest-rated driving schools, and start your journey towards a rewarding career as a driving instructor. No previous experience is neededjust a passion for teaching and the drive to succeed! \n\n Why Choose My Four Wheels?\n \n • High earnings potential Earn up to 38,688 per year working 32 hours per week, with the opportunity to earn 50,000+ for full-time hours (40-hour week).\n, • Flexible working schedule Work when it suits you! Whether you prefer weekdays, evenings, or weekends, you set your own hours.\n, • Work locally Most of our instructors operate within a 30-minute radius of their home, reducing travel time and increasing earning potential.\n, • Your own dual-control car Choose from a range of brand-new and nearly-new vehicles, including the Ford Puma, Renault Clio, MG3, and Vauxhall Corsa, all supplied by leading UK dual-control car providers.\n, • 5-star rated driving school Join a trusted and well-established driving school with a strong track record and high learner pass rates.\n, • Teach learners of all skill levels, helping them develop safe and confident driving habits.\n, • Structure lessons to suit individual learning styles.\n, • Offer guidance and support to ensure students pass their driving tests.\n, • Have held a full UK driving licence for at least three years.\n, • Have no more than five penalty points and no driving bans in the last five years.\n, • Be reliable, punctual, and patient, ensuring students feel comfortable and supported.\n

About the Field Sales Representative Role: As a Self-Employed Field Sales Representative , youre not just a salesperson, youre a trusted partner for small businesses. We are seeking sales individuals with previous field sales experience working in a B2B Sales environment to join our Field Sales Team as a Field Sales Representative. In this Field Sales role, you have the chance to earn uncapped commission while building genuine relationships with local entrepreneurs and helping them grow with SumUps innovative products. You will receive comprehensive training, tools, and support to help you succeed If you have previously worked in a B2B role within a Field Sales position or have the right customer facing transferrable skill sets with a driven ambitious attitude suited to working autonomously in a field sales capacity, we want to hear from you! If you have the right experience in B2B Sales and right attributes to be a Field Sales Representative for Sumup, APPLY NOW! Why Choose to join SumUp as a Field Sales Representative Earn what youre worth. Take home 50% of the revenue from payments, hardware, and software sales, plus 25% recurring income for up to five years. Start strong. Youll earn 75% of SumUps net revenue in your first year , setting you up for quick wins and solid income from day one. Build your future income. With monthly revenue share and long-term clients, your hard work keeps paying off, even months or years later. Learn, grow, and master your craft. Get hands-on training, product coaching, and proven strategies to help you sell smarter, faster, and with confidence. Youre not on your own. Youll have ongoing support from a dedicated Territory Manager and a community of peers who share ideas, celebrate wins, and help each other succeed. Your Impact as a Field Sales Representative for Sumup In this B2B Field sales role, you will: Already know how to connect with people, now youll turn that into opportunity. Connect with local business owners: from cafés and barbershops to boutiques and salons, and help them discover easier, smarter ways to take payments and grow their business. Bring your personality to every conversation. As a Field Sales Representative you will meet people face-to-face, demoing simple tools like payment systems and point-of-sale devices, and show how they fit each businesss day-to-day reality. Take control of your success. As a Field Sales Representative you will need toplan your territory, follow up with interested businesses, and turn those maybe later conversations into lets get started. Become a familiar face in your community. The more relationships you build, the more your reputation, and your referrals grow. What sets our top performers apart? The 4Cs: listening deeply to merchants, asking smart questions, showing up consistently, and building trust in local networks. About Sumup Join Us in Empowering Our Business Heroes At SumUp , we dont just see business owners, we see everyday heroes with the courage to chase their dreams. With a founders mindset and a team-first culture, our global community helps businesses thrive doing what they love. Weve even moved beyond the flat 1.69% rate , offering flexible, bespoke pricing options tailored to our customers needs. TPBN1_UKTJ

Role: Senior Customer Services Advisor Status: Permanent Role Location: Blackpool Head Office Salary: £28,366 plus competitive benefits package Benefits package: 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot* Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership. Health cash plan* ( Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing). Critical illness and income protection insurance* Enhanced Maternity and Paternity Pay. Access to an employee assistance programme and mental health first aiders. Group Personal Pension (GPP). *Applicable on completion of probationary period and subject to terms Who are we? The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. Were also the UKs leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen. What will you do? Coaching and Call Observations Deliver face to face coaching sessions from call observations to advisers to ensure delivery of excellent customer service. Analytical Ability to review and interpret data and then suggest actions for improvements. Handling calls, chats and emails from members to respond to their needs, queries, or other issues with products or services. Responding efficiently and accurately to queries, identifying and explaining possible solutions, and ensuring that members feel supported and valued. Engaging in proactive Customer Service, using active listening whilst confirming or clarifying information. Providing excellent Customer Service to all Members / prospects in line with the agreed KPIs and quality standards. Working with Customer Service Advisor team members and other departments to ensure, where possible, a first-time resolution. Keeping up to date with FSB news, wider industry activity and our products and services in order to provide relevant information to members. Using software, scripts, databases and tools effectively resolve queries and enhance the member experience. Engage in training and other learning opportunities to improve knowledge and service delivery. Contribute to a strong culture of learning and feedback. Essential Skills Strong communication skills written, verbal and active listening. Skilled in complaint handling, case management and confident decision making. Able to coach others and explain processes clearly. Good judgement. Effective contribution to team-level leadership in the absence of the Team Manager. Effective time management and task prioritisation. Competent in using CRM and complaint handling systems. Able to lead small meetings. Comfortable giving peer feedback in a constructive and supportive manner. FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important, so our working hours dont include weekend or evening work. We provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work. Additional Information All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email. TPBN1_UKTJ

We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via 07870 679 389 or by email: . Vacancy Reference Number: 91107 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS TPBN1_UKTJ

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. £25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car | Full-time | Door-to-door sales We get it - sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales - it's about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, you'll be the face of Virgin Media O2 - introducing customers to game-changing broadband, mobile and TV products. Every conversation is a chance to make a difference and earn uncapped commission. Plus, you'll get your own electric company car to travel in style. What you'll be doing: You'll be out and about in your patch, knocking on doors and creating new opportunities from scratch. It's about building rapport, understanding customer needs, and turning conversations into commission. You'll follow up leads, manage your own pipeline, and treat your area like your own business. Want to see what it's all about for yourself? Copy this link into your browser to see a day in the life of our Field Sales Advisors: Training & hours You'll start with two weeks of full-time training (Monday-Friday, 9:00am-5:00pm), covering everything from product knowledge to sales systems. You'll also learn on the job, with ongoing support from peers. Full-time: 37.5 hours per week Typical shifts: 12:00pm-8:00pm Who we are Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services. The must haves Full UK driving licence Ability to work 12-8pm shifts The other stuff we are looking for Confident communicators who enjoy meeting new people Resilient, motivated, and target-driven individuals A positive, can-do attitude and real desire to earn What's in it for you £25,000 base salary with uncapped commission (top earners make £50k-£70k) Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance Industry-leading family leave policies 25 days' holiday + bank holidays + birthday off (option to buy/sell 5 more) Pension scheme (up to 10% match) and life assurance Electric company car Next steps Apply online and complete a video interview. If successful, you'll have a recruiter call, followed by a virtual competency interview. From there, you'll attend a Job Appreciation Day to shadow the team and see if it's right for you. Let us know if you need any adjustments along the way - your experience matters. Your career with Virgin Media O2 starts here. #LI-DNI

Track Project Stage Gates and progress and form part of the stakeholder group for approval of Go Live and support the provision of relevant handover and knowledge documents into Production support. Customer Support Team Lead - Broad Street West, Sheffield, EnglandCompany DescriptionSopra Banking Sof

We are seeking a Customer Support & Compliance Administrator to provide essential support to both operations and compliance functions within a busy logistics environment. Support customers with re-deliveries, delays, and general service enquiries. Customer Support & Operations.

The main responsibilities for the role of Customer Support Quality Lead job based in East Sussex are: -Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.

Role:Customer Support Engineer - WAMS.

Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements. The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requi

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. You''ll provide first-line technical support to customer ex

The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards. Collaborate with the Technical Support Manager and wider technical support

The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and c. A world leader in design and manufacturing of leading-edge technologies is looking for a Customer

Customer Support SpecialistAbout the RoleWe have an exciting opportunity for a proactive, customer-focused individual to join us as a Customer Support Specialist within our Advice & Direct department. Showcase strong influential and negotiation skills, while always maintaining a high level of custom

The RoleThe Customer Support Executive will work within the Customer Support team to ensure clients get the best from the softwar. The business is focused on delivering high quality digital solutions to support education and assessment.

The Opportunity:If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment,whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developin

The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international xjlbheb standards, customer requirements and cIs this your next job Read the full description below to find out, and

If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment,whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting

The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and c. A world leader in design and manufacturing of leading-edge technologies is looking for a Customer

Role:Customer Support Engineer - GridOS (Kubernetes + Kafka) Experience with GridOS or other grid data management platforms.

You will also provide support to the customer service team as needed, helping to deliver the exceptional service that luxury customers expect. Product Content & Customer Support Coordinator. We are recruiting on behalf of a leading luxury brand for a meticulous and organised Product Content & Custom

A leading financial platform provider in Greater London is seeking a Senior Analyst for Customer Support within its EMEA team. Required qualifications include 2+ years in customer support or inside sales and strong communication skills in English. The ideal candidate will engage with customers, prov

The role involves leading teams to drive complex AI-driven customer support solutions.

Collaborate cross-functionally with Product, Tech, and Customer Relations teams to troubleshoot and resolve integration challenges. Deliver onboarding sessions, walkthroughs, and project milestone calls with confidence — aligning internal stakeholders and customer finance teams along the way. Unde

We’re looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We’re looking for proactive, high‑energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced e

As a Customer Support & Marketing Associate, you will be assisting with a number of key customers to ensure the accounts run smoothly and to the high levels of customer service required, run email marketing campaigns, create product visuals (Canva software) and oversee eCommerce stock levels for two

This role involves leading a support team, ensuring high-quality customer service, and collaborating with internal stakeholders. The ideal candidate will have extensive experience in technical support, team management skills, and a background in SaaS environments. A leading media and technology comp

The role involves providing customer support through inbound and outbound calls, assisting customers with applications, and reviewing financial documents to generate indicative loan offers. Ideal candidates should have at least 6 months of office-based experience in customer service or sales and pos

Candidates should have over 2 years of inside sales or customer support experience, strong English communication skills, and familiarity with support ticketing systems like Zendesk. A global financial platform company in Greater London is seeking a Customer Support Analyst to join its European team.

A leading aviation analytics company is seeking a Global Head of Customer Support to lead their global support organization. This role involves setting strategy and improving customer service quality while collaborating with teams to enhance customer experiences.

A UK-based company is seeking a Credit Control / Customer Services professional to manage customer accounts and ensure timely invoice payments. Responsibilities include monitoring accounts, resolving discrepancies, and providing support to customers via phone and email. Ideal candidates will have ex

Your role will include smaller pieces of work and changes, escalating support issues, helping with customer account issues and training the customer service team. Every Cloud are currently seeking a Business Central Customer Service / Support Consultant for one of our Microsoft Partner clients. Busi

A luxury retailer is seeking a Customer Care Consultant to support its team in London. This role involves assisting customers in both French and English, ensuring an outstanding service experience, and converting product inquiries into orders. Ideal candidates will have experience in luxury sales, e

You think big – you will have the ability to influence and optimise the customer support processes and systems as you work on projects that help us grow and scale the team. Senior Analyst, Customer Support, EMEA. We’re looking for a dedicated, empathetic team member to join us at ground level as

As Director of Technical Customer Support, you will drive the evolution of a worldwide support organization, elevate operational excellence, and lead a distributed team through a cloud‑first transformation. Lead the global shift to a cloud‑first support model, modernizing processes, tooling, and

A leading aviation analytics company based in the UK is seeking a Global Head of Customer Support to lead their global support organization. This senior position involves setting strategy, improving customer service quality, and collaborating with various teams to enhance customer experiences.

Access to wellbeing and support tools. As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You can also expect to support the clinical team in a specific area, such as medicatio

Cornwall Supported Living- Hayle. To participate in the day to day implementation of individual support plans and activities within a challenging environment. To support service users with the preparation of Meals, Laundry duties, cleaning and social events.

This means you'll have a direct impact on our residents, their visitors and all the staff working to support them.