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Assistant Manager - New Opening - Thornton-Cleveleys This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this. The Good Stuff • Overtime pay for every hour worked over contracted hours!, • Staff food on every shift, • 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside, • Paid breaks, • 28 days holiday (inclusive of Bank Holidays) pro rata, • Enhanced maternity and paternity pay after 2 years service, • The most talked-about staff party in hospitality - Loungefest!, • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers), • Company pension scheme, • Long service awards, • Power over your pay with Wagestream, • Emotional and practical support via the Licenced Trade Charity, • Great opportunity for personal development and career progression in a fast growing business, • Achievable bonuses, • Tips shared equally across the team, based on hours worked, • Christmas and Boxing Day off! What you'll bring: • You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops., • You will have experience of working in a bar environment with serving freshly made food and drinks preparation., • A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting., • Extremely driven and relentless at overcoming challenges or obstacles., • Good literacy skills alongside excellent attention to detail to support reporting on KPIs., • Good communication skills with the ability to build rapport and trust., • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales., • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS. If you want to find out more about us, follow us on LinkedIn and Instagram @thelounges.

Welcome to FCMS! Fixed Term Contract until April 2027 Post:Practice Nurse / Community Outreach Target Demand Management (TDM) Pay: £19.78-£20.88 dependent on experience Hours: Full, Part and Bank Hours Available Accountable to: Head of Clinical Workforce Reportable to: Clinical Manager Base: Work will be undertaken on our Mobile Unit with a base of Newfield House, Vicarage Lane, Blackpool, FY4 4EW Closing... ZIPC1_UKTJ

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Creative Support is looking for a caring, dynamic and highly motivated person to co-manage our varied portfolio of social care services in Blackpool. This will be a dual registration with an established RSM already in place whereby you would be responsible for 9 learning disability supported living services. You will be lead and supported by a highly motivated and experienced team of local managers and will contribute to the further development of our services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector, ideally including supported living services for people with a learning disability as well as people on the autistic spectrum, and people who have additional complex care and communication needs. We also provide support for people living independently in the community who do not require full time support and you will have some oversight of this provision too. We are looking for someone who can carry out the role demonstrating a person-centred approach with a warm, confident and professional manner. Experience of staff and service management is essential. If you have the vision, the will and organisational ability to deliver excellent outcomes for people we support, as well as understanding initiatives which connect them to their local community, we would love to talk to you. A requirement of this role is that you will be the Regis...

Creative Support is looking for a caring, dynamic and highly motivated person to help manage our varied portfolio of social care services in Blackpool. You will be working with the Service Manager and be jointly responsible for maintaining an overview of all services, leading a highly motivated team of Team Leaders and Senior staff and contributing to the further development of services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs. You will be responsible for our current service provision in the area, which includes: • Supported living services for people with a learning disability and people on the autistic spectrum, including people who have additional complex care and communication needs, • Floating and community support for people with a learning disability/mental health needs We are also keen to develop new services which meet local needs and promote opportunity, choice, health and wellbeing. You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner. Experience of staff and service management is essential. Prior experience as a Registered Manager is not essential but you must be a confident and accountable practitioner with the ability to put CQC quality standards into practic...

Creative Support is looking for a caring, dynamic and highly motivated person to co-manage our varied portfolio of social care services in Blackpool. This will be a dual registration with an established RSM already in place whereby you would be responsible for 9 learning disability supported living services. You will be lead and supported by a highly motivated and experienced team of local managers and will contribute to the further development of our services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector, ideally including supported living services for people with a learning disability as well as people on the autistic spectrum, and people who have additional complex care and communication needs. We also provide support for people living independently in the community who do not require full time support and you will have some oversight of this provision too. We are looking for someone who can carry out the role demonstrating a person-centred approach with a warm, confident and professional manner. Experience of staff and service management is essential. If you have the vision, the will and organisational ability to deliver excellent outcomes for people we support, as well as understanding initiatives which connect them to their local community, we would love to talk to you. A requirement of this role is that you will be the Registered Manager with CQC. This will be a dual registered service alongside a second established and experienced Registered Manager. Prior experience as a Registered Manager is not essential but you must be a confident and accountable practitioner with the ability to put quality standards into practice. We will provide lots of support, training and guidance to help you, as well as a very supportive environment with like-minded leaders who share the same values as part of your team. You in turn must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies. You will be based in our friendly, central, well equipped office in Blackpool and will have regular direct contact with service users and the opportunity to attend person-centred reviews and develop positive relationships with people we support. You will have the opportunity to communicate and liaise positively and professionally with families of people we support, advocates and other agencies and commissioners This role offers unique and challenging opportunities bringing great job satisfaction and career development opportunities. We provide relevant training including accredited management training and health and social care diplomas through our own training academy. We can support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development we offer good conditions of service and a supportive, hands-on management culture . If you wish to know more about the post, please call Neil Maguire Area Manager on 07870 679389, he will be happy to discuss the role and responsibilities with you. Vacancy Reference Number: 91417 . Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK TPBN1_UKTJ

Welcome to FCMS! Post: Homeless Hospital Discharge Link Worker Pay: £13.82 per hour Hours: 15 hours over 2 days a week (likely Tuesday and Thursday) 08.00 16.00 with a 30-minute unpaid lunch break Accountable to: Head of Inclusion Health Base: Blackpool Victoria Hospital main base There will be some co-location work to support this role linking with housing teams across Blackpool, Fylde & Wyre Closing Date: 14th June 2026 Overview of Role: This role will enhance and support the hospital discharge process for people who are homeless and are admitted to Blackpool Victoria Hospital. The successful post holder will also support patients who attend the Emergency Department and the co-located Urgent Treatment Centre. This is an integrated care role, working across local health and housing teams and the wider multiple disadvantage partnership. This provision is delivered collaboratively with the Hospital Discharge Team/nominated Discharge Facilitator, Housing Teams (Blackpool, Fylde, Wyre) and wider partners who provide care via the community system delivery model for complex and multiple disadvantaged patients. Main duties of the job The purpose of the role is to provide timely and expert advice, assessment and support to patients on all pathways and to ensure that housing needs are identified, and appropriate support and referrals actioned, especially when there are health concerns or when the person is at risk of rough sleeping and / or known to be vulnerable. The Integrated Discharge Service is a multi-agency single point of access that supports the Acute Trust in transitioning patients from hospital to their next care setting, whether that be home or to another facility. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description Job responsibilities Day to Day Duties to include, but not exhausted : Identification of inpatients who are homeless. This will include people with no fixed abode, people who are at risk of homelessness, and/or people who cannot safely return to their home. Supporting people who are homeless, or at risk of homelessness, to have a safe, planned discharge from hospital following an inpatient admission. Liaison between Fylde Coast Housing Teams and the Blackpool Teaching Hospitals Bed Flow Team and Emergency Department. Reducing inappropriate and preventable A&E attendances at Blackpool Victoria Hospital and supporting the patient to access the services they need. Taking referrals from Northwest Ambulance Service, NWAS, for people and who are identified with housing as a contributory factor to their health and social care needs. Ensuring the delivery and raising the awareness of the discharge pathway for people who are homeless and ensuring the hospital Duty to Refer team, refer people who are homeless/threatened with homelessness into a Local Authority - completing these referrals when needed. Supporting onward referrals and follow-up care including Transfer of Care and raising any safeguarding concerns Working across the Blackpool Multiple Disadvantage partnership to enable people to achieve a safe discharge from hospital and to access support from the right person to meet the patients needs. Attending the weekly Multiple Disadvantage Partnership meeting and contributing to this from a homeless link worker position. Working closely with the Care Navigators based in the homeless nursing team. Ensure compliance to internal, local and national safeguarding procedures and advocate for patients who meet the criteria for assessment under the Care Act 2014. Patient Identification Use hospital systems and liaise with ward staff, discharge teams, and FCMS manager and frontline staff to identify homeless patients. Attend wards and multidisciplinary team meetings to identify patients. Work with Trust colleagues to support frequent A&E attenders and address underlying needs. Help prevent unsafe or early discharges by coordinating with the hospital and community teams. Discharge Planning & Housing Support Complete initial needs assessments and share with local housing teams. Notify housing teams and out-of-hours services of potential discharges. Ensure compliance with housing legislation (Housing Act 2004, Homeless Reduction Act 2019, etc.). Maintain discharge protocols and follow up post-discharge to confirm support is in place. Provide patients with alternative healthcare options and refer frequent callers to appropriate services. Maintain a Housing Options resource pack for staff and deliver training as needed. Provide patients with details of support services available prior to discharge and undertake any relevant referrals e.g. to substance use providers. Collaboration & Communication Work closely with BTHFT Safeguarding adults team for all service users of the Trust. Build strong links with inpatients, ward staff, housing teams, GP practices, Primary Care Networks and partners supporting people experiencing multiple disadvantage. Refer patients to housing providers for accommodation and make social care referrals when needed. Work with homeless health team and substance misuse providers to support patients at risk of self-discharge when it is believed unsafe to leave the hospital. Attend Risk Management and Multi-Agency Oversight Group meetings. Ensure whenever possible that no patient is discharged to the street. Service Development Contribute to service improvement and protocol development. Work within organisational policies and your own competence, seeking advice when needed. Undertake training and awareness sessions to support role delivery. Activity Monitoring and Reporting Complete patient contact notes in the relevant hospital system and the Homeless Health Community Instance of EMIS to provide transparency and to aid in collating reporting data. Complete the KPI data for to include: o Patient demographic data o Patient locality o No of people who are homeless or at risk of homeless and have received supported with a safe discharge. o Accommodation status o How patients are identified o Frequent attenders o Number of onward referrals and who the patient has been referred to. o No Duty to Reside data. o Discharge outcomes including patient destination. o Quarterly Case Study Accurately record advice and outcomes of assessment, care planning and interventions having due regard to legal aspects, confidentiality, and managerial information requirements Provide an update report highlighting successes and challenges, for discussion at the Joint Governance meeting between FCMS (NW) Ltd and Blackpool Victoria Hospital and housing providers. Contribute to / completea Homeless Checklist including Duty to Refer as per the Emergency Department pathway, checklist and toolkit PowerPoint Presentation (england.nhs.uk) Working Relationships The main people that the postholder will be expected to communicate with will be: Patients, their carers and relatives BTHFT Safeguarding Adults team (including ISVA & IDVA practitioners) Hospital bed flow and discharge team Local authority housing teams in Blackpool, Fylde and Wyre Councils Ward-based teams Hospital emergency department Disabled Facilities Services Health and Social Care services. Wider multiple disadvantage support services Our key expectations are: Self-awareness Living authentically. Adaptability- Being ready to adjust depending on the situation. Openness What you see is what you get. Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness. Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification Experience Essential Proven experience working with vulnerable groups, including homeless individuals. Firsthand experience delivering frontline services. Excellent communication and partnership-building skills. Ability to manage complex cases and coordinate across multiple agencies. Strong problem-solving and decision-making skills. Proficient in IT systems and comfortable using multiple platforms. Ability to work independently and collaboratively within multi-agency teams. Skilled in engaging with a diverse range of clients. Experience working in a multi-disciplinary environment. Ability to work under pressure and meet deadlines. Effective caseload management and prioritization skills. Competence in conducting assessment interviews. Identifying safeguarding concerns and reporting these appropriately. Desirable Good understanding of housing legislation and hospital discharge planning. Previous experience in health or social care environments. Knowledge of substance misuse and mental health issues. Familiarity with hospital systems and discharge protocols. Direct experience supporting individuals with alcohol, drug, or mental health challenges. Lived Experience relevant to the community we serve. Qualifications Essential Literacy skills Desirable A good standard of education GCSE English / Maths or equivalent Motivational Interviewing Up to date mandatory training e.g. Safeguarding. Health & Social Care NVQ 3 or equivalent CIH Level 3 Certificate in Providing Homeless Services or equivalent. IT Qualification EDCL DANOS Trauma Informed knowledge and training Personal Qualities Essential Technical and Organisational Skills High level of IT ability (IT is integral to the role and will form part of the interview process). Excellent record-keeping and attention to detail. Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Ability to implement processes effectively to deliver all aspects of the role. Communication and Interpersonal Skills Excellent verbal and written communication skills, including active listening and adaptability to meet patient needs in stressful or complex situations. Effective negotiation and problem-solving skills, including the ability to present issues persuasively and resolve challenging situations. Ability to build and maintain positive relationships with colleagues and partner agencies, even where agendas differ. Personal Attributes and Professional Approach Non-judgemental attitude and ability to remain calm under pressure. Capacity to work independently and collaboratively within a multi-agency team, managing a personal caseload and exercising sound judgment to achieve the best possible outcomes, even when complete information is not available. Creative and lateral thinking to identify opportunities for improvement. Reliable, conscientious, and committed to maintaining confidentiality. Ability to navigate complex social issues, including working with people experiencing homelessness who face stigma, discrimination, and systemic exclusion. Frequent concentration is required during patient assessment, care provision, and meetings. Desirable Knowledge of Core20PLUS5, an improvement approach designed to reduce health inequalities at both national and system levels. Understanding of local homeless services. Working knowledge of relevant legislation. Working knowledge of the benefit system and how it relates to the client group. Understanding of local and national homeless strategies. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. TPBN1_UKTJ

Welcome to FCMS! Post: Advanced Clinical Practitioner Inclusion Health Pay: £28.48 - £31.73 depending on qualifications and experience Hours: 21.5 hours per week CLOSING DATE: 14 JUNE 2026 Please note that our roles are not being considered for sponsorship at this time We are looking for individuals with a passion and enthusiasm to work with some of the most vulnerable and complex people within our community. The right candidate should be approachable and display excellent communication skills, compassion and a non-judgemental attitude. We are looking for an advanced clinical practitioner to join the team who can work autonomously within the special allocation scheme, as well as the wider inclusion health services. Main duties of the job Compass Medical Practice is a GP practice for those who are difficult to manage in mainstream practice. Patients are either consulted via telephone/ video link or face to face. When a face-to-face appointment is required, a risk assessment is undertaken to assess what support the clinician requires. Consultations are supported with the use of patient liaison officers and consultations are carried out in our mobile clinic van or in an agreed prebooked venue. Compass Medical Practice also provides medical cover to temporary patients residing at Thornton House. These are short term patients that are residing at Thornton house for either rehab, rest or recouperation. There is a weekly ward round and multidisciplinary team meeting. Compass Medical practice also offers medical support through out the week, outside of the ward round, during opening hours. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description Practice autonomously, as an independent practitioner/prescriber, participating in the care of and undertaking assessment, diagnosis, treatment / referral, and discharge of patients presenting with minor illness or injury within agreed parameters Support the Management team to ensure all QOF Targets are met Provide support for junior members of staff Working closely with the management team to develop and support new opportunities Provide advanced clinical skills and advice demonstrating a sound understanding of the issues related to identification, assessment, diagnosis, treatment, and management of a client group whilst working autonomously Identify the need for and initiate and interpret relevant diagnostic investigations and results To safely and competently undertake invasive and non-invasive procedures to establish a diagnosis To work within the parameters of current nurse prescribing legislation Monitor and lead improvements to standards of care through supervision of practice, clinical audit, and evidence-based practice, teaching and supporting professional colleagues and the provision of skilled professional leadership Act in accordance with the NMC Code of Professional Conduct Provide professional and clinical advice within the multi-disciplinary team Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise, and manage own workload in a manner that maintains and promotes quality Deliver care according to local and national guidelines Obtain and document consent for any treatment undertaken and keep the patient at the centre of his/her own care, ensuring full participation in decision making Work within all relevant policies and procedural guidelines e.g., infection control, chaperoning and risk management Safeguarding responsibilities for adults and vulnerable groups, reporting concerns appropriately at the correct time and engaging with services as needed. The Head of nursing may also ask for other duties to be carried out to the benefit of the organisation. Clinical practice Autonomously assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis and those with long term conditions in line with national and local policies and practice/ network guidelines Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan Prescribe medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice Work with patients to support concordance with and adherence to prescribed treatments, provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects, and interactions Promote health and well-being using health promotion, health education, screening, and therapeutic communication skills Communicate highly sensitive condition related information to patients, relatives, and carers When required, ensure patients are referred to other members of the primary health care team e.g., podiatry, or secondary care as necessary Clinically examine and assess patients needs from a psychological and physiological perspective and plan clinical care accordingly Ensure the correct use of clinical templates, read codes and protocols Inform the Clinical Manager /practice manager of any untoward incidents e.g., falls, verbal aggression, criminal damage, safeguarding concerns. Contribute when required to internal and external multi-disciplinary meetings and the decision making of complex vulnerable patients Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun : People rarely succeed unless they are having fun. Happiness is healthy! Awesome : We arent here to be average, were here to be awesome! Humble : Were here to make a difference to the lives of others, NOT to see how important we can become Brave : We challenge the norm. We have the courage to get the difficult jobs done Oompf : We have natural oompf! Its infectious! Go-getting : We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). Person Specification Experience Essential Experience of working in GP practice or community Able to perform telephone consultations Experience of dealing with the general public Willing / able to attend appropriate training Commitment to own personal development Basic computer skills Desirable Health promotion Experience of chronic disease management Experience of working with people with multiple disadvantage. Knowledge of EMIS computer system Other Essential Enthusiastic Flexible Positive and confident disposition Resilience Desirable Car driver Qualifications Essential Good standard of general education Registered Nurse holding a current NMC registration Nurse prescriber qualification or evidence of advanced practice at level 7. Independent / supplementary prescriber Desirable MSc in advanced practice or evidence of credentialling Communication Essential Ability to communicate effectively within a multidisciplinary set up Desirable Evidence of deescalation skills Trauma informed training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. TPBN1_UKTJ

General Manager Reports To: Commercial Operations Director Company: Blackpool Tourism Limited Overview Winter Gardens Blackpool is one of the UK’s largest, most historic, and most complex entertainment destinations. Spanning theatres, ballrooms, conference centres, and exhibition halls, the venue hosts over 400 events annually and welcomes more than 1.3 million visitors across 11 unique spaces — including the Opera House, Empress Ballroom, Olympia Exhibition Hall, Spanish Hall, and the Blackpool Conference & Exhibition Centre. With capacities ranging from intimate 200-seat rooms to arenas hosting up to 7,000 guests, Winter Gardens delivers an unrivalled programme of live entertainment, dance championships, comedy, exhibitions, conferences, and global touring productions. It is also a cornerstone of Blackpool’s tourism economy and a nationally significant Grade II* listed heritage asset. We are seeking a high-impact, commercially driven, and guest-obsessed General Manager to lead Winter Gardens into its next chapter. This is a flagship leadership role requiring exceptional operational grip, strategic vision, political and stakeholder confidence, and the ability to lead one of the UK’s most complex live event environments at scale. Key Responsibilities Strategic & Commercial Leadership · Lead the overall operational, commercial, and strategic direction of the Winter Gardens complex, delivering against agreed KPIs and long-term growth objectives. · Maximise commercial performance across major venues including the Opera House (2,813), Empress Ballroom (3,500), Olympia Exhibition Hall (2,600), Spanish Hall (700), and the Conference & Exhibition Centre (2,000). · Shape and deliver a long-term vision that ensures Winter Gardens remains a nationally significant destination for entertainment, conferencing, exhibitions, and cultural events. · Drive strategic programming, partnerships, and commercial innovation to attract major touring productions, large-scale exhibitions, international dance events, and prestigious conferences — including political party conferences. · Translate strategic goals into clear action plans, budgets, and measurable outcomes. Operational Excellence · Oversee day-to-day operations across theatres, ballrooms, exhibition halls, F&B, guest services, technical operations, safety, maintenance, and event delivery. · Lead complex, large-scale event logistics and guest flow planning for festivals, conferences, championships, exhibitions, and sold-out performances. · Implement best-practice systems, processes, and governance to drive efficiency, resilience, and continuous improvement. · Ensure all venues operate to the highest standards of quality, technical readiness, safety, accessibility, and presentation. · Balance modern operational requirements with the preservation and conservation of a Grade II* listed heritage estate. Guest Experience & Culture · Champion a guest-first, experience-led culture across all operations. · Drive measurable improvements in guest satisfaction, Net Promoter Score (NPS), accessibility, inclusion, and service delivery. · Ensure experiences are inclusive and welcoming for diverse audiences — from international performers and delegates to families, community groups, and conference guests. · Embed robust guest feedback systems and use insight to inform continuous improvement. Team Leadership & People Development · Lead, inspire, and develop a large, multidisciplinary workforce across programming, events, hospitality, technical, and operational teams. · Build a culture of accountability, collaboration, inclusion, and high performance. · Develop strong succession planning, leadership capability, and clear career pathways. · Promote wellbeing, engagement, and professional development across the organisation. Financial & Results-Driven Leadership · Work in partnership with Finance to manage budgets, forecasts, and full P&L performance. · Drive strong cost control while protecting guest experience and operational quality. · Apply yield management and pricing strategies across events, conferencing, F&B, and venue hire. · Use data and insight to optimise capacity, staffing, commercial performance, and return on investment. · Identify financial risks and growth opportunities early and act decisively. Stakeholder, Industry & Resort Partnerships · Act as a senior ambassador for Winter Gardens within Blackpool’s tourism, cultural, and political ecosystem. · Maintain strong relationships with Blackpool Council (venue owner), Blackpool Entertainment Company Ltd, and Blackpool Tourism Limited. · Build trusted partnerships with promoters, agents, conference organisers, national bodies, political stakeholders, and heritage organisations. · Play an active role in destination-wide planning, regeneration, and economic development initiatives. Health, Safety & Risk Management · Ensure full compliance with all health & safety legislation, licensing, safeguarding, GDPR, and internal governance requirements. · Promote a proactive, site-wide safety culture across public spaces, kitchens, technical areas, and back-of-house operations. · Lead crisis management, emergency planning, and business continuity for major events, severe weather, heritage risks, and public safety incidents. · Oversee statutory inspections, contractor compliance, audits, and continuous improvement programmes. Sustainability, Accessibility & Governance · Champion sustainability initiatives including energy efficiency, waste reduction, responsible procurement, and carbon reduction. · Embed accessibility and inclusive design principles across venues, programming, and operations. · Ensure governance, compliance, and reporting standards are consistently met across the estate. Qualifications & Experience (Desirable) · Proven senior leadership experience in a large-scale, multi-venue entertainment, events, visitor attraction, or conferencing environment. · Strong commercial acumen with a demonstrable track record of delivering growth and profitability. · Deep understanding of major event delivery, theatre operations, conferencing, exhibitions, and hospitality. · Experience operating within heritage or listed buildings is highly advantageous. · Exceptional people leadership, stakeholder management, and communication skills. · Strong commitment to guest experience, accessibility, sustainability, and safety. Working Hours & Benefits · Full-time role with flexibility required across evenings, weekends, and major event periods. · Competitive senior salary (from £60,000) and benefits. Job Types: Full-time, Permanent Work Location: In person

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