Shift Leader - The Queens Arms

We are seeking an experienced and dynamic Bar Manager to oversee the daily operations of our bar and hospitality venue. The ideal candidate will be a strong leader with a passion for hospitality, capable of motivating teams, maintaining exceptional cleanliness standards, and delivering outstanding guest experiences. This role offers an exciting opportunity to lead a vibrant team, introduce creative drinks and presentations, and uphold the highest standards of food safety and service quality. Duties Lead, supervise, and motivate the bar team to ensure efficient service delivery and high standards of hospitality. Coordinate closely with the front-of-house team, supporting service flow and stepping in to assist during busy periods or when required. Maintain strict cleanliness and hygiene standards across the bar, equipment, and service areas in compliance with food safety regulations. Oversee daily bar operations, including stock management, ordering, and inventory control. Create, develop, and introduce new drinks, cocktails, and beverage concepts aligned with the venue’s brand. Innovate drink presentations, including garnishing, glassware, and visual presentation to enhance the guest experience. Train staff on service techniques, food safety procedures, responsible alcohol service, and product knowledge. Monitor customer satisfaction and resolve issues promptly and professionally. Organise staff schedules to ensure adequate coverage during peak periods while maintaining cost efficiency. Manage financial transactions accurately and oversee cash handling procedures. Remain calm, organised, and effective during high-pressure service periods. Foster a welcoming atmosphere that encourages repeat business and positive customer feedback. Skills & Experience Proven experience supervising and leading teams in a restaurant, bar, or hotel environment. Strong leadership skills with the ability to motivate, mentor, and develop staff. Demonstrated ability to work efficiently under pressure in a fast-paced environment. Strong attention to cleanliness, organisation, and food safety compliance. Creative mixology skills with experience in developing new drinks and improving beverage presentation. Solid understanding of wines, all major spirit categories, and coffee preparation (barista experience highly regarded). Sound knowledge of hospitality operations and food preparation standards. Excellent organisational and multitasking abilities. Strong communication skills and a collaborative, hands-on approach to teamwork.