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  • Floor Staff
    Floor Staff
    1 month ago
    £11.5–£16 hourly
    Full-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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  • Waiter / Waitress
    Waiter / Waitress
    1 month ago
    £12–£16 hourly
    Full-time
    Kingsbury Green, London

    About Khayal Khayal is a Mediterranean and Turkish-inspired restaurant dedicated to delivering exceptional food, warm hospitality and a memorable dining experience. We are looking for friendly, professional and enthusiastic waiters and waitresses to join our team and help create a welcoming atmosphere for every guest. Key Responsibilities • Welcome guests warmly and provide excellent customer service., • Present menus, explain dishes and make recommendations., • Take food and beverage orders accurately and efficiently., • Serve food and drinks professionally and promptly., • Ensure tables are clean, organised and properly set., • Check on guests throughout their dining experience to ensure satisfaction., • Handle customer enquiries, special requests and complaints professionally., • Communicate effectively with kitchen staff, bar staff and management., • Process bills and payments accurately., • Maintain high standards of cleanliness, hygiene and food safety., • Follow restaurant procedures and health and safety regulations., • Support colleagues to ensure smooth daily restaurant operations. Requirements • Previous experience in a restaurant or hospitality environment is preferred., • Excellent communication and customer service skills., • A friendly, confident and professional attitude., • Ability to work well under pressure in a fast-paced environment., • Strong attention to detail and a positive, team-focused approach., • Good personal presentation and a professional manner., • Flexibility to work evenings, weekends and bank holidays., • A willingness to learn about our menu and provide recommendations to guests. What We Offer • Competitive pay and tips., • A friendly and professional working environment., • Training and development opportunities., • Opportunities for career progression., • The chance to be part of a growing restaurant brand. Our Ideal Candidate We are looking for someone who takes pride in hospitality, enjoys interacting with people and understands that excellent service is about more than simply serving food. You should be attentive, reliable and passionate about creating an exceptional dining experience for every guest. How to Apply: Please submit your CV and a brief introduction explaining why you would be a great fit for the Khayal team.

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  • Chef de Partie
    Chef de Partie
    2 months ago
    £14–£17 hourly
    Full-time
    Cockfosters, Barnet

    Grill chef Job Overview We are seeking a dynamic and experienced Head Grill Chef to lead our grilling and food preparation team with enthusiasm and expertise. In this pivotal role, you will oversee all aspects of grill station operations, ensuring exceptional quality, safety, and efficiency. Your leadership will inspire your team to deliver outstanding culinary experiences, uphold food safety standards, and maintain a vibrant, energetic kitchen environment. This is an exciting opportunity for a passionate culinary professional eager to showcase their skills in a fast-paced hospitality setting. Responsibilities Lead and supervise the grill station team, fostering a positive and motivated work environment Oversee food production processes, ensuring all grilled dishes meet high standards of quality and presentation Manage food preparation tasks efficiently, coordinating with kitchen staff to meet service demands Ensure compliance with food safety regulations and hygiene standards across all grilling activities Develop and implement innovative grilling techniques and menu items to enhance customer satisfaction Train team members on proper cooking methods, food handling, and safety procedures Maintain inventory levels for grilling ingredients and equipment, minimizing waste and controlling costs Requirements Proven supervising experience in a busy kitchen or restaurant environment, preferably in a leadership role within hospitality or culinary settings Strong background in food production, cooking techniques, and food preparation specific to grilling methods Excellent team management skills with the ability to motivate and develop staff members Extensive kitchen experience with a focus on culinary excellence in grilling and food service operations Knowledge of food safety protocols, hygiene standards, and restaurant health regulations Demonstrated leadership qualities with the ability to coordinate multiple tasks efficiently under pressure Prior experience in hospitality or restaurant settings is highly desirable Ability to serve as a role model for professionalism, teamwork, and customer-focused service Join us as our Head Grill Chef and bring your passion for grilling to life! Lead your team with energy, inspire culinary innovation, and create memorable dining experiences that keep guests coming back. We are committed to supporting your growth as a leader in the vibrant world of hospitality. Benefits: Employee discount Work Location: In person

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