3rd Line IT Support Engineer
25 days ago
Stockton-on-Tees
NRG. Stockton-On-Tees, England, United Kingdom This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy. As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies. Key Responsibilities: • Provide 3rd line technical support for escalated IT issues, ensuring timely resolution., • Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies., • Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles., • Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V., • Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs., • Assist with IT infrastructure projects, migrations, and deployments., • Implement security best practices across systems, ensuring compliance with industry standards., • Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing., • Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance. Skills & Experience we are looking for: • Proven experience in a 3rd Line IT Support role, • In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)., • Strong experience with Microsoft Azure, including virtual machines, networking, and identity management., • Expertise with Mobile Device Management (InTune), • Expertise in managing Windows Server environments (2016 and later)., • Hands-on experience with virtualisation platforms such as VMware and Hyper-V., • Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions., • Familiarity with backup solutions, disaster recovery, and failover clustering., • Excellent troubleshooting and problem-solving skills., • Ability to work both independently and collaboratively within a team., • Strong documentation and communication skills., • Work with cutting-edge technologies in a fast-paced and rewarding environment., • Opportunities for professional growth and certifications., • Collaborative team culture with a focus on innovation and continuous improvement., • Competitive salary and benefits package. For more information or to apply, click Apply Now and a member of our team will be in touch. Mid-Senior level Full-time Information Technology IT Services and IT Consulting #J-18808-Ljbffr