Are you a business? Hire sales candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Our team is the best in the industry - is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. From small shackles and slings to material lifts and aluminium gantries, the division has everything our ...
Industry Sector: Sales Support, Sales, Business Development, Order Processing, Quotations, Accessible Washrooms, Washroom Design, Grad Rails & Fittings, Specification Sales, Specification, Specification Executive, Bathrooms, Bathroom Products, Bathroom Accessories, A&D, Architects, Interior Desig...
We are proud to represent Europe's leading construction brands, each providing a wealth of complex ... Annual Leave: 25 days holiday (excluding BH) increasing to 27 days following length of service
Area Sales Manager * Location: Middlesbrough (Coverage across the North of England and Scotland up ... Provide accurate reports on sales performance and market trends. * Work closely with the marketing ...
Attending Sales Meetings: You will be targeted with attending a set number of sales meetings each ... Business Development Manager, Field Sales, Media Sales, Advertising Sales, Media Field Sales ...
Experience in eCommerce is preferred with an understanding of the online retail landscape. * Demonstrated ability to meet and exceed sales targets. * A consultative mindset, with a focus on providing ...
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Our client is a well-established estate agency, specialising in sales, lettings, and property ... Support marketing efforts and manage property listings. * Coordinate inspections and handle legal ...
Additionally, your role will involve:- Visiting clients in a field-based capacity- Working with the Management Team on a range of projects- Forecasting activities- Managing budgets for the Sales ...
New Sales Assistants are needed for this exciting new sales assistant opportunity. Our client is looking to expand their sales assistant team with enthusiastic new individuals who are looking to ...
... office team to support you with admin, sales progression and most importantly, full support from the Directors of the business! Our client is offering the successful Regional Manager * £60,000 ...
Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all ...
Sales Specialist (Biomedical Sciences/ Medical Devices) Home Based Covering North of England and Scotland £40,000 - £50,000 (OTE £60k+) + Car or Car Allowance + BUPA + Dental Plan + Training ...
Current contact centre experience, ideally within the Financial Services section * Excellent ... sales, support, trustee secretarial and directorship roles across the UK. Due to the high amount of ...
Work alongside colleagues and managers to deliver exceptional customer service * Managing own workload * Undertake and successfully complete industry training The Person * Previous sales experience
In this position, you will play a key role in the sale of our full range of building supplies ... Financial Planning Support * Cycle to work scheme * Free parking * Enhanced Maternity * Enhanced ...
A well-established insurance group who has a number of sites across the UK and are a well renowned Private and Public Hire specialist now seek to appoint a new Sales Advisor to their Middlesborough ...
They are on the lookout for a Client Success Manager, who has a passion for building strong client relationships and a talent for consultative sales. Their Client Success Managers become the go-to ...
If you have experience in a business-to-business environment or have provided customer service or sales via telephone and email, we encourage you to apply. Benefits: * Comprehensive training and ...
... Managing the buying of stock from overseas. · Overseeing and monitoring contracts with suppliers. · Sourcing new suppliers in the UK and Abroad. · Liaise with Sales team members regarding their ...
We appreciate that youll likely need space to be creative, research, plan, and execute sales and event strategies. Wel... ZIPC1_UKTJ
We are looking for anInternal Sales Personto join ourMiddlesbroughbranch (TS1) : * Contracted to 40 hours per week * Monday to Friday - 08:00 - 17:00 * No bank holiday workingrequired Benefits: * 25 ...
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