Key Account Manager
2 days ago
Middlesbrough
Key Account Manager - Teesside We’re looking for a commercially driven Key Account Manager to lead customer engagement across a defined group of Healthcare Professionals (HCPs) in primary and secondary care. You’ll act as the main point of contact, delivering a personalised, data-led customer experience across multiple channels. The Role • Own and manage a portfolio of HCP accounts using a mix of face-to-face, virtual and digital engagement., • Plan and deliver tailored interactions including meetings, symposia and agile campaign activity., • Build strong, value-focused relationships and develop a deep understanding of customer needs and local networks., • Create and implement account plans with clear KPIs and milestones., • Use data insights to prioritise activity, track performance and adapt approach., • Maintain an accurate 360° account view through effective CRM use., • Work closely with cross-functional teams (Medical, Market Access, Analytics) to optimise customer experience., • Ensure full compliance, including AE reporting and appropriate handling of medical queries. What We’re Looking For • Strong understanding of local healthcare systems and decision-making structures., • Experience using data to shape customer strategy and next actions., • Confident delivering scientific content., • ABPI qualified with strong knowledge of the ABPI Code of Practice., • Excellent relationship-building, communication and influencing skills., • Proactive, collaborative and customer-focused mindset., • Analytical, organised and comfortable working to sales targets. Please Apply now using the "Easy Apply" button.