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We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: • Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service, • Proactively sharing learning across digital teams to support continuous improvement, • Creating service reports for a variety of stakeholders, • Wider stakeholder engagement and communication, • Managing service incidents through to resolution, • Maintaining service documentation and systems Interview Date: Week beginning 10 March 2026 Interview Format: Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We’ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement. Essential Criteria: • Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs., • Hands-on experience of leading incident resolution and root cause analysis., • Ability to produce service level dashboards, reports, and performance summaries for stakeholders., • Experience of working with diverse stakeholders and communicating effectively., • Ability to create and maintain accurate service documentation and system records., • Knowledge of end-to-end digital platforms (web, mobile, databases etc). Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

lead the kitchen at our brand new restaurant, opening 2026 Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. be part of something fresh from the very beginning head chef | full time at wagamama, food is life. our kitchens are all about fresh food, fast-paced, and full of real people making real food. no microwaves, no shortcuts, just big energy and bigger flavours. as head chef, you’ll run the kitchen like it’s your own. lead the team, smash service, and make sure every bowl is something to be proud of what you’ll be doing * * creating a place where your team feels safe, seen, and proud to show up * * keeping quality sky-high. every bowl, every time * * coaching your team to grow in confidence and skill * * staying cool under pressure and being fast on your feet * * making your kitchen a place where people want to work and guests can taste the pride * * thinking with a kaizen mindset. constantly spotting the little ways we can do things better, then making them happen you’ll love this role if you... * * you're ready to learn, lead + level up * * thrive in a fresh kitchen with no microwaves * * take real pride in your food and your team * * want to push for better. xrnqpay from prep to bowl * * believe kitchens should be places of connection, creativity + good vibes what you’ll get * * a culture that supports your growth, wellbeing + individuality * * up to £8,000 annual bonus * * £200 a month to spend at wagamama outside of work * * private medical insurance * * 50% off wagamama outside of work * * free meals on shift * * dry-cleaned chef whites, every shift * * early access to earned pay with wagestream * * 26 weeks full pay + 13 weeks half pay for new parents * * first access to our new menus * * 30% off at our other brands (brunning & price pubs, barburrito + more) in addition to this, we offer benefits such as: pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards apply today + take a seat at the bench we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench #ext #ad500