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Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from Nov 2026, • Location: Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm. Part-Time Working Pattern (20 hours per week): • Monday: 09:30 – 13:45, • Tuesday: 09:30 – 13:45, • Wednesday: Off, • Thursday: 09:30 – 13:45, • Friday: 09:30 – 13:45, • Saturday: Off, • Sunday: 09:30 – 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from Nov 2026, • Location: Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm. Part-Time Working Pattern (20 hours per week): • Monday: 09:30 – 13:45, • Tuesday: 09:30 – 13:45, • Wednesday: Off, • Thursday: 09:30 – 13:45, • Friday: 09:30 – 13:45, • Saturday: Off, • Sunday: 09:30 – 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Tax Litigator - Belfast About the job Job summary Discover a career in your hands at HMRC. Whether youre seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. About HMRC Legal Group: Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes: The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions. The conduct of tribunal and civil litigation on a full range of services. Work on new legislation. Drafting of statutory instruments and other legal documents. Legal advice to ExCom and staff. We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC. This team specifically deals with: Tax appeals at the First-tier Tribunal (Tax Chamber). Job description HO Litigators will be expected to develop a high level of knowledge, skills and understanding and work as part of a fast-paced Litigation team but may also be asked to support colleagues in other parts of HMRC Legal Group and the wider HMRC. Advocacy is an important part of being a litigator and successful candidates will be expected to advocate in the Tribunal. Specific duties include: Working a wide range of standard tax appeals that require an in-depth analysis of the issues and the ability to be able to research and interpret the relevant legislation underpinning the decision. An ability to understand and interpret information, drawing conclusions on litigation strategy and legal risk. Making detailed written submissions to the Tribunal outlining HMRCs case. Presenting hearings at the FTT (in person or via video) and/or supporting colleagues who are presenting at the FTT. Undertaking application hearings before the FTT. Working to and complying with Tribunal Directions. Ensuring the Decision Maker is kept up to date at all times, especially if they are to be called as a witness. Checking the Decision Makers witness statements. Identifying and collating bundles of evidence for hearings and managing bundle preparation. Attending case conferences, face to face and by telephone. Robust organisation and management of litigation caseload including file management, management information systems and processes. As a case-holder, manage or support all aspects of case management from commencement of proceedings through to hearing and conclusion, ensuring legal deadlines are strictly adhered to. Provide legal support to experienced senior colleagues on complex cases. Some administrative duties and may include instructing counsel if necessary. Tax Litigator - Information Session 29th September - Fill in form Person specification Grade HO litigators are tax professionals who manage a portfolio of cases involving a range of tax issues. They are effective managing their own portfolio of cases, managing their own workload and meeting deadlines. They are capable of working independently, as part of a team and with appropriate supervision. They will typically have the following skills: Communication skills - have good written and verbal communication skills. This role requires litigators to present tax litigation appeals before the First-tier Tribunal (Tax Chamber). The candidate will need to be comfortable speaking and presenting issues to a small audience. The panel are looking for evidence that the candidate has the communication skills (written and oral) to undertake this role. Working under pressure and good time management - Litigators are often required to balance competing workloads and pressures, and must be able to manage their own time effectively to ensure they meet Tribunal deadlines. The panel are looking for evidence of the candidates ability to manage a notable workload, the ability to prioritise tasks and the ability to manage their time effectively. Essential Criteria A minimum of 5 GCSEs at grade 4 or above or equivalent, which must include English and Maths. Good written and verbal communication skills. An ability to work under pressure and effectively manage time. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance. Additional Training Required Please note there will be a requirement to undertake extensive training for a period of up to 24 months. This training will consist of: • Tax Routeway, • Litigation Skills Training, • Full completion of the Quality Assessment Framework. Further details will be provided to successful candidates upon completion. Please note that we will not be able to provide you with a supervisor for CILEX training. Qualifications A minimum of 5 GCSEs at grade 4 or above or equivalent, which must include English and Maths. Behaviours Well assess you against these behaviours during the selection process: Delivering at Pace Technical skills Well assess you against these technical skills during the selection process: Presentation- You will be expected to give an oral presentation in respect of a taxes/legal issue on a subject given to you two days prior to the interview. Benefits Alongside your salary of 37,682, HM Revenue and Customs contributes 10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A 500-word personal statement.Your personal statement to describe how the candidate meets the job and person specifications for the role, with specific reference to their achievements in meeting the Essential Criteria. • A minimum of 5 GCSEs at Grade 4 or above or equivalent, which must include English and Maths;, • Communication skills - have good written and verbal communication skills. This role requires litigators to present tax litigation appeals before the First-tier Tribunal (Tax Chamber). You will need to be comfortable speaking and presenting issues to a small audience. The panel are looking for evidence that you have the communication skills (written and oral) to undertake this role., • Working under pressure and effective time management - Litigators are often required to balance competing workloads and pressures, and must be able to manage their own time effectively to ensure they meet Tribunal deadlines. The panel are looking for evidence of your ability to manage a notable workload, the ability to prioritise tasks and the ability to manage your time effectively. Further details around what this will entail are listed on the application form. Prior to applications being sifted you will be asked to complete additional IKM assessments. You will be sent details of the assessments once the advert has closed. These assessments area pass or fail and only those who pass will be considered at the sift stage. Sift At full sift your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed onBehaviours, Strengths and a Technical presentation. You will be expected to give an oral presentation in respect of a taxes/legal issue on a subject given to the candidate two days prior to the interview. Full details will be provided to those candidates invited to interview. This is an example of a strengths-based question. "It is often said that the customers needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Technical Support If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days. Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a standard (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Job Purpose: As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You will be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value. • You'll help inspire our customers to look and feel good by delivering our service techniques, • You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do, • We're Omnichannel, which means we don't just sell products in store, but online as well, through our App and website so if a customer can't find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand, • You're passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners, • We want all our stores to look great and be easy to shop. You'll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us, • You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice, • We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential, • You'll be able to work collaboratively to deliver our Retail Strategy, • You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs), • Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness, • You will be aware of store targets and show a determination to exceed these, • You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures, • You'll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs, • You will fulfil your responsibility to remain compliant with all Mandatory Training Modules, • You're confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time, • You understand who the core customer is that shops within your local market, • You're passionate about fashion and clothes, and you stay up to date with the latest trends, • Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same, • You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player, • You'll have a keen eye for detail in maintaining great store standards, • Previous experience in retail is desirable but not essential, • Store Manager, • Deputy/Sales Manager, • Supervisor, • Wider Store team, • Local New Look store, • The Your Voice Representative role is incredibly important in store, as you'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work, • As well as being a representative in store, you'll support the communication and delivery of key engagement initiatives and messages in store., • You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum, • You'll have the confidence to challenge store management to influence change based on the feedback of your team, • You'll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team, • As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management, • In some circumstances you will be a keyholder to, • access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management., • In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management., • You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development, • Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting, • You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance, • You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair, • You'll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch, • You'll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting #J-18808-Ljbffr

• Full-time, • State/Province: Antrim and Newtownabbey, • Business Group: DCS, • Legal Entity: AECOM Infrastructure and Environment UK Limited, • Business Line: Environment, • Work Location Model: Hybrid, • Operating Group: International, • Primary Location: UK - Belfast - Clarence West Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Our Belfast-based Planning and Stakeholder Engagement team deliver projects across Northern Ireland, Ireland and the UK. We have a fantastic graduate opportunity available with an immediate start date. About our Team AECOM’s Planning & Stakeholder Engagement team are involved in delivering some of the largest, most complex and high-profile infrastructure schemes and development and regeneration projects across the UK & Ireland, supporting both public and private sector clients. We are a dynamic team that works closely with colleagues across a broad range of complementary disciplines, including masterplanning, architecture, civil engineering, transportation, landscape architecture, environmental impact assessment (EIA), ecology, heritage, and project management Projects As a Graduate Town Planner at AECOM, you will have the opportunity to contribute to a diverse range of projects, primarily across Ireland and Northern Ireland. Our team is actively involved in key market sectors including energy, data centres, water defence and transportation, providing exposure to impactful infrastructure and development projects from day one. You will also have the opportunity to support major infrastructure projects in the UK, including Development Consent Order (DCO) applications, offering valuable experience on Nationally Significant Infrastructure Projects. Alongside this, the team are currently leading on planning applications for a diverse portfolio of projects, including electricity transmission and distribution, renewable energy generation, data centres, airport expansions, railways, city-scale heat networks and much more. Many of these projects also involve supporting stakeholder engagement and consultation activities as part of the planning and consenting process. Here’s what you'll do: Joining AECOM offers excellent opportunities for career progression within a positive and collaborative culture where learning and professional development is actively supported and promoted. From the moment you join as a graduate, you will be paired with an experienced member of the team who will mentor and guide you through your initial period working on live projects. Beyond this, you will receive ongoing support and development from your line manager and the wider team, ensuring you are fully supported as you build your skills, confidence, and professional experience. As a Graduate you will play a role in supporting a wide variety of projects,engaging directly with clients, communities and stakeholders to support consultation and secure successful planning outcomes. Work portfolios are managed to ensure that all staff have the opportunity to experience a breadth and depth of projects (including plan-making, development management and infrastructure projects). AECOM supports graduates working towards Chartered Membership of the RTPI / IPI and we provide structured, comprehensive training and mentorship to our graduates undertaking the Assessment of Professional Competence. We provide regular in-house knowledge-sharing and technical development sessions, alongside opportunities to network with other planners and professionals at industry events, helping you to develop your skills and enable you to achieve your career ambitions. The main duties of this role will be to: • Provide technical inputs to land use planning projects, working within multi-disciplinary teams of planners, environmental specialists, landscape architects and engineers to deliver a diverse range of multi-disciplinary projects including land development, infrastructure planning, policy planning and strategic development planning projects., • Supporting the preparation and coordination of planning applications across a range of projects, including infrastructure, large scale residential, leisure and mixed-use developments. This will for example include writing planning statements or policy appraisals and liaising with the client and other stakeholders to achieve successful planning outcomes., • Carry out planning research and due diligence analysis to assist with the identification of planning risk and opportunities., • Support others in the team to identify and pursue business development opportunities and support the growth of the business through new and repeat clients. Contribute to proposals and qualification documents to secure new commissions., • Represent the organisation professionally, developing and managing relationships with clients, local authorities and other stakeholders through project work and attendance at conferences and other networking events., • Participate in the successful operation of the town planning team, including sharing technical knowledge and promoting best practice., • Support stakeholder engagement and consultation activities associated with planning and infrastructure projects, including preparing consultation materials, assisting with stakeholder mapping and helping to coordinate engagement events where required., • Assist the management team as required. Enjoy the Perks At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Here is what you will get from us! On the job support and learning When a graduate starts at AECOM, we pair them with a senior member of the team who will guide and mentor them through their initial period working on live projects and business development tasks, to support with any technical queries. Graduate Development Programme Our 2-year graduate ADVANCE programme is designed to help you build your career in AECOM. You will attend several instructor‑led training sessions where you will meet and hear from people across the business and take part in a series of interactive activities to equip you with the knowledge and skills you need to succeed in your role. Alongside the instructor‑led elements of the ADVANCE programme, you will also engage with an online curriculum via AECOM University and can join the ADV ANCE webinar series. We will provide you with all the support and tools you need to achieve your professional development ambitions, which may include Chartership with the relevant international professional institution. We have more than 750 graduates on our programmes across the UK and Ireland from more than 40 different disciplines, each making a tangible difference to the environment in which we live and work. We will actively support you in progressing towards becoming a Chartered Member of the Royal Town Planning Institute (RTPI) and/or the Irish Planning Institute (IPI), providing the guidance, experience and professional development opportunities needed to achieve accreditation. See our digital early careers e-brochure here Ready to push the limits of what’s possible? Here’s what we’re looking for: About You • A graduate with a degree or post graduate level qualification in Town Planning or a related discipline., • A hard working and highly motivated individual with a strong interest in all aspects of Planning, • An understanding of Irish, Northern Irish and wider UK planning policy and legislative frameworks Skills & Experience • Excellent communication, presentation and report writing skills, • Able to work independently, use your own initiative and perform well under pressure, • Competent in the use of Microsoft Office including Excel, PowerPoint and Word., • Successfully manage time to meet project deadlines, demonstrating a strong commitment to delivering high-quality work, • Client focused with strong interpersonal skills and a collaborative approach, • Full current driving licence is preferred (although not essential) and access to a form of transport to travel to various sites to carry out the duties of the post. Please indicate if you hold this within your application, • Ideally planning work experience beyond academic study (gained through industrial placement, vacation work or post-graduate employment) We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at At AECOM, we value everyone's unique contributions and perspectives. You must have permanent right to work in the UK as we are unable to offer visa sponsorship for this position. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options.Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a DisabilityConfident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through the DisabilityConfidentInterview Scheme. All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

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