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  • Hotel FOH Assistant (Reception team member)
    Hotel FOH Assistant (Reception team member)
    hace 18 horas
    Jornada completa
    Belfast

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

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  • Senior PR & Communications Executive (3-6 Month Contract)
    Senior PR & Communications Executive (3-6 Month Contract)
    hace 2 días
    Jornada completa
    Belfast

    Hybrid, based in Weybridge, UK. This is initailly a 3-6 month contract with the possibility of the role becoming permanent. Journey with us! Combine your career goals and sense of adventure by joining our PR & Communications team. Celebrity Cruises, part of Royal Caribbean Group, is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The EMEA Senior PR & Communications Executive position is a strategic role in the implementation of communications programmes designed to create and maintain a favourable public image for the organisation. This team member should be a communications and public relations professional, capable of assisting in projects and project teams, and producing content of the highest calibre. The position may focus in any of several professional areas, including media relations, storytelling, press familiarisation tours, PR agency relations and event support and staffing. Essential Duties and Responsibilities * Assists in executing the global PR strategy as well as individual local strategies as relevant to secure impactful media coverage for Celebrity Cruises, subject matter experts, products and services, and events, including pitching and engaging reporters, facilitating media interviews and support for local market executives * Builds and maintains key professional relationships with significant media outlets * Helps to direct the activities of external agencies and internal teams as needed * Coordinates and executes local efforts as outlined by the global strategy and road map * Coordinates strategic communications programmes, which may include promotions, press trips, press conferences, brand events, executive briefings, and more * Handles incoming media inquiries * Coordinates innovative approaches to generating coverage in the media, drafts press releases, drafts briefing documents including talking points and statements * Tracks press coverage, key performance metrics, writes coverage reports and creates and maintain clips and media lists * Coordinates individual press trip requests and liaises with appropriate personnel on requests * Stays abreast of latest industry developments, trends, and shifts in the travel industry. Performs other duties as required. Manages and tracks billing and programme results * Supports leadership on budget/expense control and reporting, department and/or brand related * Supports in the management of the EMEA PR budget, $1.2M What We'd Love You To Have * 3-5 years of PR agency, public relations, journalism or corporate communications experience * Experience with brand media relations * Experience with metrics programmes like Cision, etc. * Flexibility to work outside normal hours and travel as appropriate (domestic & international) * Experience in travel industry and working for a global company ideal, but not essential * Strong ability to interact with senior leaders and build effective relationships within the company, public, guests and media * Strong planning capabilities to identify and prioritise communication strategies and activities as well as to meet the deadlines required to support media and business needs * Strong writing skills. Message creation experience a plus * Excellent research, written, verbal and presentation skills * Detail oriented with strong organisational skills and the ability to work in fast-paced, high volume environment * Strong skills in pitching and comfortable reaching out to top tier media * Understanding of social media, influencers and emerging media * Stellar project management, planning, evaluation, and analytical capabilities * Demonstrate the ability to quickly analyse situations and alternatives and make prudent decisions * Proficient in Microsoft Office, i.e Word, Excel, PowerPoint We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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