Customer Service jobs in SunderlandCreate job alerts

Telehandler Operator – Sunderland\n\n Job Description\n We are currently looking for an experienced Telehandler Operator to join a busy construction site in Sunderland for approximately 2 weeks. \n The successful candidate will be responsible for the safe and efficient operation of a telehandler, assisting with the movement and handling of materials around site and supporting the wider site team with general ... \n \n\n \n ZIPC1_UKTJ

You will be excited to work with fresh seasonal ingredients & regularly changing bespoke menus. Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).

Strategic Account Manager - Munich, Germany.

Cleaning and tidying duties including setting up and presentation of meeting rooms and front of house for the next day. Attending training & completing e-learning modules to improve your skills and aid your development. Saroving Rewards for going the extra mile & delivering exceptional guest service

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Are you fluent in Portuguese and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to invite a passionate and dedicated Portuguese Speaking Customer Representative. This position comes with the amazing benefit of paid relocation to Greece, enabling you to enjoy a vibrant lifestyle while contributing to our customer service excellence. Your Role: • Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care., • Communicate effectively through various channels including phone, email, and chat., • Familiarize yourself with our client systems to deliver outstanding service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Portuguese (both written and spoken) is essential for effective communication with clients., • Excellent communication skills and a strong customer-oriented approach., • Eagerness to learn new tools and technologies adapted for remote work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Greece for this amazing opportunity!

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply! • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat., • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions., • Maintain a comprehensive understanding of the company's products and services to assist customers accurately., • Document customer interactions diligently in the company’s CRM system for record-keeping., • Collaborate with team members to identify areas for improved service and share best practices., • Participate in training sessions to enhance product knowledge and service skills., • Contribute feedback and insights to improve service delivery and customer satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and interpersonal skills with a commitment to customer service., • Ability to work independently and manage multiple tasks effectively in a busy environment., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a similar role is preferred., • Familiarity with CRM systems and customer support tools., • A proactive attitude, ability to adapt, and eagerness to learn about new products and services., • Willingness to relocate to Greece., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Description Pivotal UK - InMotion Ventures 3 JOB DESCRIPTION - Sept 2026 Customer Services Representative - Member Billing Department InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience. Requirements About the role As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment. A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience. This role is mainly remote, with occasional visits to our Old Street (London) office. • Responding to customer enquiries via phone, email, and live chat, • Resolving queries quickly and considerately, • Monitoring payments and chasing overdue customer invoices, • Supporting departmental tasks such as invoice updates and processing third-party charges, • Keeping clear and accurate records, • 2+ years’ experience in a customer service role, • A confident communicator who enjoys helping people, • Someone proactive, organised, and able to work independently, • Comfortable handling payment conversations and resolving issues, • Strong attention to detail, • Experience with CRM systems (Salesforce is a benefit, but not essential) Benefits Alongside a supportive and collaborative culture, we offer: • A permanent contract for long-term stability, • A flexible, remote-first working environment, • 25 days’ holiday + bank holidays, plus an extra day off for your birthday, • 2 additional volunteer days to give back to causes you care about, • A competitive salary + discretionary bonus scheme, • Contributory pension scheme to support your future, • Healthcare cash plan for everyday wellbeing By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client. We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else. We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months. _. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. PBC), legally bound to balancing the interests of customers, employees, society, and

The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines. Job title: Customer Service

Use remote access tools to diagnose and troubleshoot issues directly within client environments.

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Your Role: • Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Communicate efficiently through various channels, including phone, email, and chat., • Become proficient in our client systems to ensure high-quality service delivery., • Work collaboratively with team members to achieve timely resolution of customer issues., • Fluency in Spanish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies and remote work tools., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

We’re on the lookout for a Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players. You’ll lead a team of Italian speaking Customer Service Advisors, creating an

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Safecall has seen rapid growth over the last couple of years as employers increasingly see the value of outsourcing their whistleblowing services to give their employees peace of mind and to ensure adherence to legislation. The role of the Account Manager is to help manage and realise opportunities in our increasing customer base. You will also be responsible for growing and retaining a section of our customers. • Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts, • Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities, • Development of account plans and adherence to them, • Consultatively build relationships with customers, • Uncover client’s business challenges and identify relevant business opportunities, • Efficiently and effectively process opportunities into sales, • Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects, • Achieve sales targets upsell and retention, • Consistently meet or exceed monthly and quarterly sales targets, • A minimum of 2 years’ experience in an account management role or similar, • Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background, • Proven record of achieving in sales roles, • Ability to work independently in a fast-paced, technical sales environment, • Excellent written and verbal communication skills, • Ability to develop trust and relationships with prospects, customers, and colleagues, • Excellent telephone and online presentation skills, • Strong desire to be part of a team that delivers our customers breakthrough results, • Competitive salary with performance bonus scheme, • Generous pension contribution, • Full healthcare cover, • Health cash plan, • Life assurance, • Buy/sell annual leave scheme People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted. Please note that we have a thorough referencing process, which includes credit and criminal record checks. If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on #J-18808-Ljbffr

JKS Mystery Shopping and Training Ltd in the United Kingdom is recruiting mystery shoppers.

JKS Mystery Shopping and Training Ltd invites you to become a mystery shopper.

I am currently recruiting for an Account Manager to work for a leading manufacturing organisation that would see you covering the Northern Territory. Salary up to £55,000 + Bonus + Benefits. The organisation has a fantastic heritage having been established for over 50 years and are considered the industries experts for the products they manufacture. They have a great presence in the UK and have close to 20 facilities situated strategically across the globe. To support the business with its forecast plans they have the need to appoint another Account Manager on a permanent basis. In this role as an Account Manager, you will be responsible for managing and further developing existing accounts for the business which will typically make up the majority of your time, however there will be an expectation that the other 30-40% of your time is made up from new business development activities. • Previous experience as an Account Manager, Sales Manager, Business Development Manager or similar, • Previous experience in the Automotive domain, • Full UK Driving License This is a fantastic opportunity for an Account Manager to work for a very highly regarded organisation that is continuing to grow and develop. They fully support career development and enhancement and offer a very stable platform with people having been within the business for over 10 years in cases. #J-18808-Ljbffr

Tombola in Sunderland (with Leeds option) is recruiting a Italian speaking Customer Service Team Leader to guide our Italian customer support team and shape how we deliver brilliant experiences to our players. You will work closely with the Customer Service Operations Manager, Product and Tech teams to ensure the voice of customers informs our roadmaps while coaching and developing your team to perform at their best in a hybrid, full-time role. #J-18808-Ljbffr

Business Cluster Manager - Area Account Manager - Call it what you like but this permanent role Monday to Friday managing 5 sites across the North East is just a fantastic role in a superb growing business! NORTH EAST PET! We have star performers from social housing, hairdressing and retail - It is YOU we are looking for, personality, switched on commercial common sense and some sales acumen! Great starting salary - All your petrol paid - Mobile -Lap top - Business 2 Business - Flexibility This Unit manager - account manager role is for someone who values flexibility - autonomy - great team mates and a cracking little business account manager role in the North East. • Service exiting tennents in commercial and industrial properties across your region, • Renewals, • Attend exhibitions and networking events, • conversion of incoming enquiries, • Lap top and mobile for flexible on the road and home based working, • PERM FULLTIME ROLE - Business 2 Business, • Career role - Lots of stability - replacing someone who has had 6 successful years!, • Personality - business acumen- hard work - transparency - amazing communication - bit of salesflair - cross and up sell - face to face skills and confidence - Driving licence and own car ! BrilliantLOW PRESSURERELATIONSHIP ROLE!, • £22,000 basic plus 1k bonus (being reviewed) All expenses - 30 days holiday, • A fantastic manager to boot ! #J-18808-Ljbffr

JKS Mystery Shopping and Training Ltd seeks individuals to work as mystery shoppers, acting as regular customers to help improve service.

Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change. We’re looking for a Customer Representative for our branch in Washington, Sunderland. This role is a permanent position, working full or part-time, 21-35 hours per week, Monday to Saturday. If this role is advertised as part-time, your salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Our training is designed to set you up for success in your role. The first three weeks is an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications Uncompromisingly Customer, whatever our role High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you: • 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice, • Wellhub access for a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year to support causes that matter to you, • Ongoing training and development to grow your skills and build a rewarding career in banking, • An annual performance related bonus to recognise the impact you make, • Access to private medical insurance helping you look after your health and wellbeing, • A highly competitive pension to help you build a strong foundation for retirement, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • A great selection of additional benefits through our salary sacrifice scheme We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. As a Customer Representative, you will: • Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking, • Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind, • Guide customers through banking products and services that are right for them, helping them to manage their money with confidence, • Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times, • Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking. We’re proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year. Our Customer Representatives deliver simply brilliant experiences for our customers. You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how: • You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex, • You bring patience, empathy and strong people skills, to fully understand our customers’ banking needs, • You’re comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same, • You stay calm under pressure, adapt quickly, and approach change with a positive mindset, • You’re confident using technology and are digitally savvy, • You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team, • You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services, • You take ownership to get things done, and act with care and integrity to protect our customers and their money Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level. That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support. • Job Identification 5254, • Apply Before 10/02/2026, 10:55 PM, • Locations Units M & N, Washington, Tyne & Wear, NE38 7SD, GB #J-18808-Ljbffr

A leading home improvement retailer in Washington is looking for a part-time Customer Advisor for a fixed-term contract. As a key member of the checkout team, you'll provide exceptional service and assist customers with their home improvement projects.

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Shifts available Monday - Sunday, 7.00am - 8.00pmUK Notional hourly rate £ 12.71 per hourB&Q Washington We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. Customer Advisor - Checkouts Part time - 20 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 8.00pm UK Notional hourly rate £ 12.71 per hour B&Q Washington We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim. Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact for any recruitment adjustments. #J-18808-Ljbffr

Evlo in Sunderland is seeking a Customer Account Manager to guide customers through the loan lifecycle, from initial enquiries at the local branch to final agreement and ongoing support. Training will be provided to help you succeed, with a supportive team and clear performance expectations.

A growing business in the North East seeks a Business Cluster Manager to oversee 5 sites, focusing on managing relationships and delivering excellent service to tenants. This role requires strong communication, sales skills, and a hands-on approach. A £22,000 salary plus a £1,000 bonus is offered, along with all travel expenses covered and generous holiday allowance. Candidates should have a driving license and a passion for delivering great service in a business-to-business environment. #J-18808-Ljbffr

GBA Logistics, Seaham, is seeking a European logistics specialist (Road Freight Forwarder) to manage end-to-end road freight operations across the UK and Europe. The role is based in Seaham and requires coordinating bookings, transport, and client relationships. The ideal candidate has freight forwarding experience, strong attention to detail, and a passion for delivering excellent service. We offer a supportive culture, career development, and a comprehensive benefits package. #J-18808-Ljbffr

A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future. Job Description: Account Manager – Temla Laser. We’re looking for a Account Manager to take ownershi

Account Manager - Northern Territory - up to £55,000 + Bonus + Benefits I am currently recruiting for an Account Manager to work for a leading manufacturing organisation that would see you covering the Northern Territory. Salary up to £55,000 + Bonus + Benefits. The organisation has a fantastic heritage having been established for over 50 years and are considered the industries experts for the products they manufacture. They have a great presence in the UK and have close to 20 facilities situated strategically across the globe. To support the business with its forecast plans they have the need to appoint another Account Manager on a permanent basis. In this role as an Account Manager, you will be responsible for managing and further developing existing accounts for the business which will typically make up the majority of your time, however there will be an expectation that the other 30-40% of your time is made up from new business development activities. Essential Requirements: • Previous experience as an Account Manager, Sales Manager, Business Development Manager or similar, • Previous experience in the Automotive domain, • Full UK Driving License This is a fantastic opportunity for an Account Manager to work for a very highly regarded organisation that is continuing to grow and develop. They fully support career development and enhancement and offer a very stable platform with people having been within the business for over 10 years in cases. #J-18808-Ljbffr

System Recruitment Limited is recruiting for an experienced Client Services Manager / Account Manager to join an award-winning print marketing company in Washington, Tyne and Wear.

Join to apply for the Customer Advisor - TradePoint role at B&Q Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £12.71 per hour B&Q Washington, Tyne & Wear We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services. Customer Advisor - TradePoint 20 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £12.71 per hour B&Q Washington, Tyne & Wear We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products and services. The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them. A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact for any recruitment adjustments. • Entry level, • Full-time, • Other, • Retail #J-18808-Ljbffr

A national home improvement retailer is seeking a Customer Advisor for its TradePoint service in Washington. This role involves engaging with trade members, understanding their business needs, and recommending suitable products. The position offers a competitive hourly rate and requires flexibility for various shifts. As part of a diverse and inclusive team, the advisor will also have access to a comprehensive benefits package, including a pension scheme and employee assistance programs. #J-18808-Ljbffr

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