As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
... stock management and seamless flow of IT assets within our organisation. The IT Procurement and ... Logistics Coordinator will have strong communication skills with the ability to build and maintain ...
We are currently recruiting for a Network Manager to join this organisations fast-growing IT team. ... assets which deliver value to the business as a whole. Lead on ensuring the availability and ...
Providing IT technical support, including trainings, IT assistance, aiming to set up self ... The ability to step up into a Project Management role and manage tasks with attention to detail
IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a ...
... them manage and facilitate their IT contracts across the UK. They work with many large ... IT Field Technician with many of these roles then evolving into permanent positions with their ...
Local to Hartlepool Keywords: IT Support, Second Line Support, 2nd Line Support, MSP, Managed Service Provider, IT,MSP,MANAGED SERVICE PROVIDER,MSP IT,IT MSP, MSP IT, MANAGED SERVICE PROVIDER IT, 3RD ...
Employers want to know
Do you have work experience?
... manage a varied caseload of private client matters including: - Wills- Probate- Lasting Powers of Attorney- Court of Protection cases • To take a proactive approach in building professional ...
Manage the provision and regular reporting of accurate, timely and detailed information, including delivery against key/management performance indicators, compliance with specification, re-measured ...
... IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support ... managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK ...
... project management - preferably using Agile Development Methodologies * Good oral, written and ... Understand the customers' IT architecture to clarify the strategic fit of the OutSystems technology ...
You will represent both the Project Management Office and the Information Technology department as the liaison with the company's various business units. You will also assist the business in the ...
Using various IT Systems and Tablets such as Fieldview* Overseeing Snagging & QAWhat we're looking for:* Time-Served Joiners with management experience* People who are passionate about quality and ...
Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter for Engineering, IT and ... Quality Manager|QA Manager|Quality Assurance Manager|Senior Quality Engineer|QM|ISO9001|ISO14001 ...
... technology, competitor, and customer requirements and trends related to the product families ... more information on this opportunity please feel free to contact Adam Pearson at Imperial ...
Be accountable for all fleet management processes including a number of IT systems such as Tranman and Merrydale. * Be accountable for all aspects of purchasing and income generation and ensure ...
... technologies. They will support, train, and empower you to own your role. You will have the ... Or call Aaron on for more information.
In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll ...
Report any market, customer or sector information to the End-point Assessor Manager in a timely fashion * To maintain an up-to-date caseload of apprentices in IAOs EPA-Pro IT system, ensuring all ...
They've invested heavily in their IT services for a number of years and plan to continue to improve ... The Development Manager will; * Drive and empower the team to produce high value outputs. * Remove ...
For more information about this position, you can contact Yael Kokernoot, Recruitment Manager ... ICL extracts raw materials from well-positioned mineral assets and utilizes technology and ...
They are investing heavily into bespoke technology and are ahead of the curve with digital ... Managing the flow of project information between the team and the client, through regular meetings ...
Are you looking for a step up into NPD Management? It could be your first NPD Manager role or maybe you are looking for your next one. You will play a key role in Process Development through using ...