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About the Role We are a busy shipping and packing centre in Kilburn looking for a hands-on, reliable team member to manage day-to-day shipping operations. This role involves packing, dispatching, customer service, and sales, so we are looking for someone who is practical, organised, and confident dealing with customers. Key Responsibilities • Providing shipping quotes (UK & international courier services), • Packing items securely (fragile, valuable, and irregular items), • Booking shipments and managing dispatch & courier collections, • Tracking shipments and updating customers, • Taking payments and completing transactions, • Delivering excellent customer service from enquiry to delivery, • Building relationships with customers and encouraging repeat business, • Upselling / cross-selling additional services inluding print/copy and finishing. What We’re Looking For • Experience in packing, shipping, retail, or logistics (preferred), • Comfortable with physical work and manual handling, • Strong attention to detail and problem-solving ability, • Good communication and customer service skills, • Self-motivated and able to take initiative, • Reliable with excellent timekeeping, • Basic IT skills (email, booking systems, payments) * Key Skills (Indeed Keywords) Packing | Shipping | Logistics | Warehouse | Retail | Customer Service | Dispatch | Courier | Sales | Manual Handling What We Offer • Stable part-time hours (24–32 per week), • Friendly working environment, • Varied and active role (not desk-based), • Opportunity to grow within the business How to Apply Shortlisted candidates will be contacted for an interview. Job Types: Full-time, Part-time Work Location: In person