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About the Role We are looking for a Technical Manager to lead our Technical Department, ensuring food safety, quality assurance, and legal compliance across our operations. You will be responsible for driving quality standards, managing laboratory quality control, liaising with farms, and providing training in food safety. Key Responsibilities - Lead Quality Assurance operations and compliance initiatives - To provide strategic leadership in the continuous improvement of food safety, technical compliance and culture development. - Develop, maintain, and audit food safety systems(HACCP) - Ensure BRC certification and manage external & customer audits - Provide technical support for new product development (NPD) - Investigate and resolve customer complaints, driving continuous improvement - Oversee laboratory operations, ensuring high standards are maintained - Manage and develop the Technical Team, including the Laboratory Manager, Quality Technician, and Farm Liaison Officer What We’re Looking For - Degree/HND in a food-related subject - Experience in FMCG and working with BRC standards - Previous management and leadership experience - Internal & external auditing experience - Strong food safety & HACCP knowledge (minimum Level 3) - Excellent problem-solving and communication skills - Ability to work independently with great attention to detail - Experience in the dairy/food industry is highly desirable - Proficiency in Microsoft Office