Retail Manager
2 months ago
£29000–£32000 yearly
Full-time
Manchester
The Retail Manager is responsible for overseeing the daily operations of a retail store, ensuring high levels of customer satisfaction, achieving sales and profitability goals, and managing staff. The ideal candidate will have strong leadership skills, a customer-centric approach, and a thorough understanding of retail management best practices.
Key Responsibilities:
Store Operations:
Oversee daily store operations, including opening and closing procedures.
Ensure the store is clean, well-organized, and visually appealing.
Manage inventory levels, conduct regular stock checks, and coordinate with suppliers.
Implement and monitor loss prevention measures.
Sales and Profitability:
Set and achieve sales targets and KPIs.
Analyze sales data to identify trends and develop strategies for improvement.
Monitor and control expenses to ensure profitability.
Develop and execute promotional activities and sales events.
Customer Service:
Ensure high levels of customer satisfaction through excellent service.
Handle customer complaints and inquiries efficiently and professionally.
Train staff on customer service best practices and store policies.
Staff Management:
Recruit, hire, train, and supervise store staff.
Schedule staff shifts and manage time-off requests.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive and productive work environment.
Merchandising:
Ensure proper product presentation and store layout.
Oversee the implementation of visual merchandising standards.
Coordinate with the marketing team for in-store promotions and displays.
Administration:
Maintain accurate records of sales, inventory, and employee performance.
Prepare and submit reports to senior management.
Ensure compliance with health and safety regulations and company policies.
Qualifications:
Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
Proven experience as a Retail Manager or in a similar role.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office and retail management software.
Ability to work flexible hours, including weekends and holidays.Job Type: Full-time
Pay: £27,979.00-£31,329.00 per year
