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The Role As the Site Officer, you'll be the face of Stef & Philips to our vulnerable tenants. From their initial check-in to our properties, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants. ** Main Duties & Responsibilities** - Provide a professional and friendly reception service, greeting and signing in and out all visitors to the building. - Conduct hourly patrols around the building to ensure there are no issues that need addressing. - Deal with residents queries and requests confidently, with a positive “can do” attitude and log requests or queries so that all staff are aware of issues. - Answer telephone calls in a polite and friendly manner and log all queries. - To ensure that any repairs or maintenance issues are logged and report to your manager to maintain the safety and security of the building. - Familiarise yourself with fire exit doors and assembly point. - Check the Fire panel for faults and report to your manager. - Maintain building security by following safety procedures. - Ensure Tenants are informed of their tenancy obligations. - Supporting tenants to manage and sustain their tenancies and signposting where extra support is needed. - Ensure all complaints are recorded, reported and addressed accordingly. - Ensuring periodic inspections are completed and recorded on forms and sent weekly to Allocation Team. - Support other departments with Health and Safety inspections. - Conduct check-in and check-out inspections. - Reporting any anti-social behavior, investigating causes and liaising with 3rd party agents if needed. - Assessing tenants’ suitability for properties while liaising with the allocations team. - Liaising with maintenance team in inspecting external contractor works. - Maintain a safe working environment. - Report all incidents or potential hazards. - When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate. - Ensure relevant policies and standards are followed at all times and maintained. - Attendance at staff briefings. - Maintain a professional attitude of service acting as a role model for all staff. - Act in a non-discriminatory, non-judgmental manner. - Respect people’s right to privacy and always maintain confidentiality. - On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team. ** Skills & Knowledge** - Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. - Ability to prioritise workload and work effectively in a high-pressured environment. - Close attention to detail. - A proficiency in the use of MS Office including Outlook and Word. - Strong administrative skills. - Previous experience in a similar position. - Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels. - Working on own initiative without close supervision and as part of a team. - Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes. Ideal but not Essential - Experience of using Salesforce or other CRM System. - Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation. - Knowledge of temporary accommodation government legislation. - Experience working with or for a local authority, housing association or housing provider.
St Botolph without Aldgate, an inclusive Church of England church in the City of London, seeks a part time (0.8) Premises Manager, to be responsible for the day-to-day cleaning, security and maintenance at St Botolph’s and the Aldgate Centre; to support events and community activities through setting up and, with the Parish Administrator, welcoming people. The successful candidate will: - Be self-motivated and flexible - Be a great team player but able to work effectively unsupervised when required - Be able to prioritise workload and manage time effectively - Have good practical skills to attend to small repairs - Take pride in looking after our building St Botolph without Aldgate, an inclusive Church of England church in the City of London, seeks a part time (0.8) Premises Manager, to be responsible for the day-to-day cleaning, security and maintenance at St Botolph’s and the Aldgate Centre; to support events and community activities through setting up and, with the Parish Administrator, welcoming people. The successful candidate will: Be self-motivated and flexible Be a great team player but able to work effectively unsupervised when required Be able to prioritise workload and manage time effectively Have good practical skills to attend to small repairs Take pride in looking after our building Salary: £28,000 pa pro rata Deadline for Applications: noon, 27 September 2024 Interviews: Friday 4 October 2024
The Role As a Cleaner at Stef & Philips, you will be an integral member of the maintenance team, working to clean the communal areas of our properties, and keeping them to an excellent standard for our tenants. You will also be responsible for cleaning our Head Office space in the morning, prior to travelling to our local properties. Main Duties & Responsibilities - Taking instructions from maintenance department regarding daily schedule of cleaning jobs - Full clean of communal areas of properties - Carpet and floor cleaning - Kitchen cleaning (cupboards/oven/ fridge/cooker/sinks) - Halls, stairs, and landing cleaning - Disposing of unwanted items and rubbish - Notifying Head Office of any repairs needed at property - Completing jobs with the set service level agreements - Reporting back to Manager with progress reports and completed jobs including pictures and videos - Prioritisation of works carried out - Any other relevant duties as requested by the company - To comply with S&P policies and to carry out any duties that may reasonably be required. Skills & Knowledge - Knowledge and experience working in temporary and emergency accommodation would be highly beneficial - Experience with managing vulnerable individuals and managing HMO properties - DBS / Police checked - Full UK Driving License - Ability to prioritise workload and work effectively in a high-pressure environment - Close attention to detail - Strong administrative skills - Previous experience in a similar position - Working on own initiative without close supervision and as part of a team - Work flexibly to meet the varying demands of the role in order to achieve agreed outcomes
Job Title: Bookkeeper/ Office Manager for Restaurant Business Location: Kings Cross, London Working Hours: Monday – Friday, 9:00 AM – 5:00 PM Salary: £29,000 – £31,000 per annum (dependent on experience) Holidays: 25 days of paid leave per year Job Overview: We are seeking a bookkeeper/ office manager to help manage the financial records and reporting for our three restaurant locations, all within proximity. This crucial role supports the financial health and operational efficiency of each restaurant, requiring strong accounting expertise and the ability to manage multiple accounts simultaneously. Key Responsibilities: Bookkeeping: • Maintain accurate financial records for all three restaurants, including daily sales, expenses, and payroll. • Manage accounts payable and receivable, processing invoices, vendor payments, and monitoring cash flow. • Regularly reconcile bank accounts and credit card transactions for each location. • Prepare and distribute monthly financial reports, such as profit and loss statements and balance sheets. • Ensure compliance with tax regulations, including sales tax and payroll tax filings. • Oversee staff rota management and payroll, ensuring accurate wage calculations and timely payments. • Track and report on inventory costs, food and beverage expenses, and other operational expenditures. • Collaborate with restaurant managers and team leaders to improve financial processes and cost control. • Negotiate with contractors and suppliers to secure the best pricing. • Respond promptly to email queries and manage communications in the inboxes. • Office Management: • Oversee and support all administrative functions, ensuring the smooth operation of the office. • Organize and schedule meetings, appointments, and office activities. • Coordinate maintenance, repair, and upgrade of office facilities. • Provide administrative support to senior management and other departments as required. • Serve as the point of contact for employees on office matters, including facilities, equipment, and other resources. • Assist with onboarding of new employees, including organizing workspace, supplies, and IT setup. • Assist with any additional tasks or requests as assigned by your line manager. Qualifications: • Proven experience as a bookkeeper, ideally within the restaurant or hospitality sector. • Experience with Xero Accounting Software: • Strong knowledge of accounting principles, financial reporting, and tax compliance. • Proficiency in accounting software (e.g., QuickBooks) and Excel. • Excellent organizational skills with the ability to manage the finances of multiple locations. • High attention to detail and problem-solving capabilities. • Familiarity with payroll processes, sales tax, and general restaurant operations is an advantage. Benefits: • Competitive salary • 25 days of paid holiday annually • Opportunity to work in a dynamic and supportive team environment How to Apply: If you’re interested in joining our team, please send us your CV and cover letter. We look forward to hearing from you!
This is a field-based role. Are you ready to engineer the future? We are currently recruiting for a Field Service Engineer for a global organisation. If you're obsessed with technology, thrive on solving complex challenges, and have a passion for pushing the boundaries of innovation, then this could be the opportunity you've been waiting for! As a Field Service Engineer, you'll be at the forefront of cutting-edge technology, servicing and maintaining a range of test and stimulation systems. So, if you're ready to unleash your genius and take your engineering career to new heights, then we want to hear from you! The organisation offers: - Competitive salary plus overtime available - 25 Days holidays plus Bank holidays - An attractive bonus program - Company car with private use - European and US training opportunities - Company Pension Scheme - Career development opportunities - Matrix organisation with pooled expertise and communication channels Duties include: - Conducting customer visits as assigned by Service Administration - Installing, maintaining, troubleshooting and repairing all types of the organisation's equipment on site - Providing on-site customer training - Performing equipment rebuilds - Conducting Force and displacement calibrations of equipment to UKAS accreditation - Preparing visit reports, installation and service reports, travel expense reports, and time sheets - Independently managing documentation required to fulfil customer orders - Supporting Sales and Operations departments - Ensuring compliance with quality system, health and workplace safety regulations, legal regulations, CE requirements, norms, and internal technical guidelines to mitigate health and financial risks - Managing costs within budget - Tracking product modifications and technical changes to organisations equipment Qualifications: - Bachelor's degree or equivalent in electrical or mechanical engineering - Proficient in technical field service and customer support - Knowledge and experience of hydraulic systems - Knowledge and experience of electro-mechanical systems - Knowledge and understanding of software solutions and electronics - Ability to work autonomously - Valid Driving License - Excellent communication skills - Openness to travel - Adaptability - Strong team collaboration skills within an interdisciplinary environment If you are a motivated individual with a passion for providing exceptional technical support, we encourage you to apply for the position.
Job Duties of a Kitchen Supervisor at Hot N Juicy Shrimp: A Kitchen Supervisor at Hot N Juicy Shrimp is responsible for overseeing the daily operations of the kitchen, ensuring that all culinary activities are carried out efficiently, safely, and to the highest standards of quality. This role includes managing the kitchen staff, maintaining hygiene standards, and ensuring a smooth workflow during service. Additionally, the Kitchen Supervisor will utilise Trail Hospitality to streamline operations, replacing traditional paper processes with digital checklists and guides. Supervising Kitchen Operations: Overseeing the preparation and presentation of all dishes to ensure they meet Hot N Juicy Shrimp's quality and consistency standards. Coordinating the flow of orders between the kitchen and the front of house, ensuring timely service during peak periods. Using Trail Hospitality to monitor and guide daily kitchen operations, ensuring that all tasks, such as opening checks and closing procedures, are completed efficiently and accurately. Ensuring that all kitchen equipment is functioning properly and arranging for repairs or maintenance as needed. Staff Management: Supervising and managing the kitchen staff, including chefs, kitchen porters, and other kitchen assistants. Training new staff on kitchen procedures, safety standards, proper food handling techniques, and the use of Trail Hospitality for task management. Organising staff rotas and managing shifts to ensure the kitchen is adequately staffed at all times. Health and Safety Compliance: Enforcing strict adherence to food safety and hygiene standards, including proper storage, handling, and preparation of food. Conducting regular health and safety audits using Trail Hospitality to ensure compliance with local regulations and Hot N Juicy Shrimp's policies. Ensuring that all staff follow proper safety protocols, including the use of protective equipment and the safe operation of kitchen machinery. Inventory and Stock Management: Monitoring inventory levels of ingredients, supplies, and equipment, and placing orders as needed to ensure the kitchen is well-stocked. Managing stock rotation to minimise waste and ensure that ingredients are fresh and of the highest quality. Keeping accurate records of stock usage through Trail Hospitality, conducting regular inventory checks, and ensuring transparency in inventory management. Quality Control: Tasting dishes to ensure they meet Hot N Juicy Shrimp's flavour, appearance, and quality standards. Addressing any issues with food quality or presentation promptly, working with the kitchen team to make necessary adjustments. Implementing and maintaining kitchen standards and procedures through Trail Hospitality to ensure consistent quality across all shifts. Customer Satisfaction: Working closely with the front of house team to handle any customer feedback or complaints regarding food quality or service. Ensuring that special requests or dietary requirements are communicated to the kitchen staff and handled appropriately. Continuously seeking ways to improve the dining experience for Hot N Juicy Shrimp's customers through menu innovation and quality control. Administrative Duties: Preparing reports on kitchen performance, including staff efficiency, food costs, and waste management, facilitated by the tracking capabilities of Trail Hospitality. Participating in menu planning and development, offering insights on kitchen capabilities and ingredient availability. Assisting with budget management by controlling food costs, labour, and other kitchen-related expenses. Key Skills and Attributes: Leadership: Ability to effectively manage and motivate a team in a fast-paced environment. Attention to Detail: Ensuring every dish meets the highest standards of quality and presentation. Time Management: Ability to prioritise tasks and manage time effectively during busy service periods. Problem-Solving: Quickly addressing and resolving any issues that arise in the kitchen. Communication: Strong communication skills to liaise between the kitchen team, front of house staff, and management. Tech-Savvy: Comfortable using Trail Hospitality to replace traditional paper processes and guide the team through daily operations. By integrating Trail Hospitality into daily operations, the Kitchen Supervisor at Hot N Juicy Shrimp ensures that all tasks are completed efficiently, compliance is maintained, and the kitchen runs smoothly, ultimately contributing to the restaurant’s reputation for excellent food and service.
We are excited to announce an opportunity to join our ever-growing lettings department as a Property Manager. If you are organised, friendly, and have at least one year of experience in property management or lettings, we want to hear from you! As a Property Manager in our lettings department, you will be responsible for overseeing a portfolio of properties, ensuring the highest standards of service for both landlords and tenants. Your ability to manage multiple tasks efficiently while maintaining strong relationships will be crucial in this role. Key Responsibilities: - Oversee the day-to-day management of a portfolio of properties - Coordinate property maintenance and repairs, ensuring timely resolution of issues - Conduct regular property inspections and ensure compliance with relevant regulations - Build and maintain positive relationships with landlords, tenants, and contractors - Handle tenancy renewals, rent reviews, and other administrative tasks - Provide exceptional customer service and support to all clients What We’re Looking For: - A friendly and approachable personality - Strong organisational skills with the ability to multitask effectively - At least one year of experience in property management or a related field - Excellent communication and negotiation skills - A proactive and problem-solving mindset - Knowledge of lettings legislation and best practices is a plus Join our dedicated team and contribute to the continued success and growth of our lettings department. If you’re ready to take the next step in your property management career, apply today! This bio highlights the key aspects of the role while emphasizing the qualities you're seeking
The Office Manager is responsible for overseeing the overall operations of the office, ensuring a productive and efficient work environment. Managing office staff, delegating tasks, and ensuring that all administrative functions are carried out effectively. Develop and implement office policies and procedures to enhance productivity and maintain a well-organized workspace. Managing office budgets, including monitoring expenses, approving invoices, and ensuring cost-effective purchasing of office supplies and services. Coordinate with other departments to ensure seamless communication and collaboration across the organization. Managing office facilities, including coordinating maintenance, repairs, and office space planning to ensure a safe and comfortable work environment. Responsible for planning and organizing company events, meetings, and team-building activities, ensuring all logistical details are handled. Managing vendor relationships, negotiating contracts, and ensuring that all external services meet company standards and requirements. Handle employee relations within the office, addressing concerns, providing support, and fostering a positive workplace culture.
- Oversee day-to-day administrative operations, including managing schedules, coordinating appointments, and handling correspondence; - Maintain accurate records and documentation, including resident files, staff records, and financial records; - Assist with payroll processing, invoicing, and budget management in collaboration with the finance department; - Act as a point of contact for staff inquiries and concerns, providing guidance and support as needed; - Oversee the maintenance and upkeep of the facility, including coordinating repairs, ordering supplies, and ensuring compliance with health and safety regulations; - Manage relationships with vendors and service providers, negotiating contracts and agreements as required; - Monitor facility usage and implement procedures to optimize space utilization and efficiency
Caffe Concerto is currently hiring potential General Manager who is capable to oversee and coordinate in planning, organizing, training and leadership necessary for achieving stated objectives in sales, costs, employee retention, Customer service and satisfaction, food quality, cleanliness and sanitation. Job Description : § Understand completely all policies, procedures, standards, specifications, guidelines and training programs. § Ensure that all customers feel welcome and are given responsive, friendly and courteous service at all times. § Ensure that all food and products are consistently prepared and served according to the cafe’s recipes, portioning, cooking and serving standards. § Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. § Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with cafe policies and procedures. § Make employment and termination decisions. § Fill in where needed to ensure customer service standards and efficient operations. § Continually strive to develop your staff in all areas of managerial and professional development. § Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. § Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the cafe’s preventative maintenance programs. § Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the cafe’s receiving policies and procedures. § Be knowledgeable of cafe policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. § Fully understand and comply with all government regulations that pertain to health, safety and staff requirements of the cafe, employees and customers. § Develop, plan and arrange with the head office or your operational manager cafe marketing, advertising and promotional activities and campaigns. Qualifications: § Be able to communicate and understand the predominant language(s) of the cafe’s trading area. § Have knowledge of service and food and beverage, generally involving at least three years of manager and/or assistant management positions. § Possess excellent basic math skills and have the ability to operate a POS system. § Be able to work in a standing position for long periods of time (up to 8 hours). JOB RESPONSIBILITIES § Each branch of Caffe Concerto has a General Manager and two Assistant Managers and a Head Chef § Managers are responsible for the daily operations of the branch and its every department that prepare and serve meals and beverages to customers. Besides coordinating activities among various departments, such as kitchen, floor, and take away service areas, managers ensure that customers are satisfied with their dining experience. In addition, they oversee the inventory and ordering of food, equipment, and supplies and arrange for the routine maintenance and upkeep of the restaurant, its equipment, and facilities. § Managers generally are responsible in a way for assisting the head office with all of the administrative and human-resource functions of running the business, including recruiting new employees and monitoring employee performance and training. § Managers are responsible for supervising routine food preparation operations and oversee service in the floor and service areas and supervise different shifts of workers. § Manager may for unforeseen reason have to undertake the work of one or more food service positions. § One of the most important tasks of Managers is assisting Head Chefs as they select successful menu items and the introduction of daily or weekly specials. Managers or Head Chefs select menu items, taking into account the likely number of customers and the past popularity of dishes. Other issues considered when planning a menu include whether there was any unserved food left over from prior meals that should not be wasted, the need for variety, and the seasonal availability of foods. Managers or The Head Chef analyze the recipes of the dishes to determine food, labor, and overhead costs and to assign prices to various dishes. Menus must be developed far enough in advance that it comes to effect in the right time of the season and supplies can be ordered and received in time. § Managers estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. They plan for routine services or deliveries, such as linen services or the heavy cleaning of floor or kitchen equipment, to occur during slow times or when the dining room is closed. § Managers also arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control. Managers receive deliveries and check the contents against order records. They inspect the quality of fresh meats, poultry, fish, fruits, vegetables, and baked goods to ensure that expectations are met. They place orders to replenish stocks of tableware, linens, paper products, cleaning supplies, cooking utensils, and furniture and fixtures. § Managers must be good communicators. They need to speak well, often in several languages, with a diverse clientele and staff. They must motivate employees to work as a team, to ensure that food and service meet appropriate standards. Managers also must ensure that written supply orders are clear and unambiguous. § Managers interview, hire, train, and, when necessary, fire employees with the operational manager’s permission. Retaining good employees is a major challenge. § Managers may recruit employees by contacting agencies numbers can be found in managers contact list, or by reviewing CVs of applicant who drop these CVs at the branch. Managers oversee the training of new employees and explain the establishment’s policies and practices. Make sure that all staff has signed the health and safety forms. § Managers schedule work hours, making sure that enough workers are present to cover each shift. If employees are unable to work, managers may have to call in alternates to cover for them or fill in themselves when needed. Managers have to keep the Timetable within budget without affecting the performance of the business. § Managers may help with cooking, clearing tables, or other tasks when the restaurant becomes extremely busy. § Managers ensure that diners are served properly and in a timely manner. They investigate and resolve customer’s complaints about food quality or service. They monitor orders in the kitchen to determine where backups may occur, and they work with the chef to remedy any delays in service. § Managers direct the cleaning of the dining areas and the washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards. § Managers also monitor the actions of their employees and patrons on a continual basis to ensure the personal safety of everyone. They make sure that health and safety standards and local liquor regulations are obeyed. § In addition to their regular duties, Managers perform a variety of administrative assignments, such as keeping employee work records, § The work of preparing the payroll and completing paperwork to comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and Social Security laws are delegated to our bookkeeper but managers retain responsibility for the accuracy of business records. § Managers also maintain records of supply and equipment purchases and ensure that invoices and delivery notes and post are sent to the head office so that accounts with suppliers are paid correctly. § Technology influences the jobs of managers in many ways, enhancing efficiency and productivity. All our branches use computers to track orders and inventory. Point-of-service (POS) systems allow servers to key in a customer’s order from a computer terminal in the floor, and send the order to the kitchen instantaneously so preparation can begin. The same system totals and prints checks, functions as a cash register, connect to credit card authorizers, and tracks sales. To minimize food costs and spoilage, managers use inventory-tracking paper work to compare the record of sales from the POS with a record of the current inventory. § POS Computer also allows the Managers to keep track of employee schedules and pay more effectively, but the managers have to keep hands on in this matter to make sure the record is accurate (sign in – sign out is accurate). § Managers may in their own time use the Internet to track industry news, find recipes, conduct market research, purchase supplies or equipment, recruit employees, and train staff. § Managers are responsible for the cash and charge receipts received and they should balance against the record of sales, any discrepancies will have to be rebalanced and paid by the branch, from the tips or maybe from the wage of the person responsible. § Managers are responsible for securing the cash in the safe at the branch. § Finally, managers are responsible for locking up the establishment, checking that ovens, grills, and lights are off, and switching on alarm systems. Note: Managers are expected to do a walk-in check whenever entering the branch and walk-out check when exiting the branch to make sure that everything is in order at all times. Package : § Salary 15.88 per hour § Job Type Full Time, Permanent. § Free staff Food § Staff Discounts on food & drinks § Training courses § Pension Scheme Paid Holidays