Front of House Team Member
6 days ago
London
We’re looking for enthusiastic and reliable Front Of House Team Members to join the Roll Boys team. This role is customer-facing, supporting the day-to-day running of our shop by delivering excellent service, preparing orders, and creating a welcoming experience for every customer. You’ll play a key part in keeping service running smoothly, maintaining presentation standards, and ensuring the front of house remains clean, organised, and inviting at all times. This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in attention to detail, and wants to be part of a growing food brand. Key Responsibilities • Provide friendly, professional, and efficient customer service at all times., • Take customer orders accurately and handle payments through the till/POS system., • Prepare and serve cinnamon rolls, drinks, and other menu items to brand standards., • Maintain an attractive and well-stocked front counter and display area., • Keep the front of house clean, safe, and organised throughout shifts., • Support with opening and closing duties, including cleaning, restocking, and cash handling., • Handle customer queries and resolve issues in a positive and professional manner., • Work collaboratively with the wider team to ensure smooth daily operations and meet service targets. Skills & Qualities We’re Looking For • Reliability and a strong work ethic., • Excellent communication and customer service skills., • Good attention to detail and consistency., • Ability to work efficiently in a fast-paced environment as part of a team., • A positive, proactive, and friendly attitude., • Commitment to cleanliness, presentation, and high service standards. Requirements • Previous front of house, retail, hospitality, or customer service experience preferred., • Comfortable working in a fast-paced environment and standing for long periods., • Flexibility during weekends 08:00–18:00 and Thursdays 14:00–22:00.