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Job Title: Sales Assistant Location: Pouch Point (Retail Store), Holloway Road, London N7 Job Type: Part-Time / Full-Time About Us: Pouch Point is a specialist retail store focused on helping customers transition away from vaping and smoking through the use of oral pouches. We are committed to providing a supportive, informative, and customer-focused environment for individuals looking to make better lifestyle choices. Role Overview: As a Sales Assistant at Pouch Point, you will be the face of the store, delivering excellent customer service while educating customers on our range of oral pouch products. You will play a key role in supporting customers on their journey to quit smoking or vaping. Key Responsibilities: • Greet and assist customers in a friendly and professional manner, • Provide product knowledge and guidance on oral pouches and their benefits, • Support customers in choosing suitable products based on their needs, • Handle transactions accurately using the till system, • Maintain store cleanliness, organisation, and visual merchandising standards, • Monitor stock levels and assist with restocking shelves, • Stay up to date with product knowledge and industry trends, • Ensure compliance with age verification and relevant retail regulations, • Promote a positive and supportive in-store environment Requirements: • Previous retail or customer service experience preferred, • Strong communication and interpersonal skills, • A genuine interest in helping people quit smoking or vaping, • Ability to work in a fast-paced retail environment, • Reliable, punctual, and a team player, • Basic numeracy and cash handling skills, • Must meet legal age requirements for selling nicotine-related products Desirable: • Knowledge of nicotine alternatives or smoking cessation products, • Sales experience with targets or upselling, • Personal experience using oral pouches (advantageous for product understanding and customer guidance), • Living locally to Holloway Road, London (advantageous for convenience and flexibility) What We Offer: • Competitive hourly pay, • Staff training and product knowledge development, • Supportive team environment, • Opportunity to make a positive impact on customers’ lifestyle journeys