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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

These duties vary from project work, to the development and updating of the risk registers, maintenance of procedures to control risk along with performing second line controls whilst ensuring standards are maintained within an Enterprise Risk Management Framework. Our International client is lookin

Looking for a Financial Risk Analyst to join a small, high-impact risk function - reporting directly into the Chief Risk Officer. From credit risk and ALM to Bulk Purchase Annuity deals, reinsurance arrangements, and regulatory engagement, this role touches the full breadth of financial risk in a li

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Become part of our dynamic team as a Maritime Intelligence Analyst!. As a Maritime Intelligence Analyst, you’ll dive deep into the fascinating and dynamic world of maritime security, analysing trends related to conflict, piracy, and maritime crime across key global regions. Your skills will transf

Mondrian Delta is partnered exclusively with a multi-billion AUM fund looking to add a Senior Quantitative Analyst to their investment practice.

For agreed risks (split by asset class, risk policy or otherwise) develop a detailed understanding of the risks, maintain on an ongoing basis an up-to-date situational awareness of the risks. Market Risk is a 2nd Line of Defence function primarily tasked with active monitoring of the banks risk port

The Freelance Analyst will need to:. Draft country risk reports and associated analytical research notes covering key political, economic and financial developments in their assigned markets. Familiarity analysing connections between political and macroeconomic risk.

I am hiring a Senior Credit Risk analyst for lending business that leads the way on all types of unsecured lending for a large consumer base across the UK. As a Senior Credit Risk Analyst, you will be:. To be successful as a Senior Credit Risk Analyst, you will need:.

We are happy to discuss flexible working!Top 3 skills needed for this role: Analytical & Detail-Oriented ApproachProblem-Solving MindsetProficiency in Risk Tools & SystemsWhat this role is all about:Join our dynamic Procurement team as a Third Pa.

FIS Integrity -Treasury and Risk Management System Support Analyst. This is a full-time hybrid role for an FIS Integrity System Treasury and Risk Management System Support Analyst to be based in London with flexibility. The analyst will be responsible for providing technical support, troubleshooting

A leading investment management firm is seeking a Risk Analyst for their Global Risk and Performance Strategy department. The ideal candidate will have 3+ years of experience in risk management, strong analytical skills, and proficiency in SQL and Python. Responsibilities include working with invest

The Risk Analyst will support the firm's day‑to‑day risk monitoring, analysis, and operational risk control activities. Participate in the optimisation of internal risk management processes, helping to build more efficient risk identification, monitoring, and control mechanisms. Execute assigned

A leading sustainable investments firm in London is seeking a Treasury Analyst to manage corporate liquidity and collaborate with global bank relationships. Responsibilities include financial risk management, cash management strategy, and compliance reporting.

The successful candidate will assess and monitor market risk, work with the business to identify risk drivers, calculate and analyse VaR across portfolios, build and deliver risk metrics, maintain and enhance risk reporting systems and ensure the integrity of market risk data. Duties & Responsibilit

You will work at the intersection of analytics, risk, and decision systems, defining core risk metrics and ensuring high-quality datasets. A payment technology company based in London seeks a Senior Data Analyst to drive strategy and evaluate decisions using data.

The Credit Risk Analyst is responsible for supporting credit risk assessment, contributing to lending decisions, and monitoring portfolio performance for unsecured loan products. Experience in UK consumer credit risk, with a good understanding of unsecured lending and core credit risk principles. Fa

You’ll manage commercial customer credit risk, set limits, monitor exposure, and partner with Finance, Legal, and Sales to balance growth with risk control. Looking for a credit risk professional to work at group level in a large corporate business.

Monitor financial risk metrics, in line with the Company’s risk appetite framework and contribute to the production of second line risk reporting to governance committees. Part qualified actuary (or given up exams) with at least two years’ experience as a financial risk professional (Life indust

This role offers the opportunity to work at the intersection of risk modelling, analytics, and regulation, supporting financial institutions in strengthening credit risk measurement including the use of AI driven modelling. Designing and improving broader credit measurement approaches, including are

A leading financial technology firm in London seeks a Senior Information Security Risk Analyst to manage cyber security risks and ensure compliance with regulatory standards. The role requires a strong background in risk management, regulatory reporting, and collaboration across teams.

A leading information service provider in the United Kingdom seeks a Solutions Analyst to design and deploy custom classifiers for machine learning.

The Enterprise Security Risk Analyst is a senior analytical and leadership role within DWP’s Enterprise Security Risk Management (ESRM) function. Oversee multi‑layered risk analysis covering threat scenarios, impacts, controls, and residual risk. The postholder leads a small team, orchestrating

To provide the best coverage possible, our Enterprise Catastrophe Risk Management team assesses the risk of financial loss due to natural and manmade catastrophes and risk reward analytics. Analyst, Catastrophe (CAT) Risk, you will support others within your assigned team and projects, while develop

A government agency is seeking a Senior Enterprise Security Risk Analyst to lead a key security risk domain. This role involves producing high-quality risk assessments and managing a small team to deliver complex analyses that influence strategic decision-making at the highest levels.

A leading consulting firm in Greater London seeks a Commodities Quant Analyst to develop innovative pricing and risk models across commodity markets.

A leading fintech company in London seeks a Risk Analyst to manage counterparty credit, liquidity, and market risks. Candidates should have a minimum of 5 years in risk management with strong analytical skills and proficiency in Excel.

A leading energy trading firm is seeking a talented Credit Risk Analyst to join their London-based team. This role involves supporting the Credit team by analysing counterparty credit risk, preparing credit analyses, and monitoring exposures. The ideal candidate has at least 2 years of experience in

A leading employment consultancy is looking for an ESG Business / Systems Analyst in London to support the delivery of an ESG and Risk data platform.

An established asset management firm is seeking an experienced Senior Investment Sustainability Analyst to join their Global Credit investment team.

Ability to analyse and articulate cyber risks in a clear and structured way. Develop and enhance the Technology and Cyber components of the Operational Risk Framework. Provide informed challenge to First Line teams on cyber risks, controls, incidents, KPIs/KRIs and RCSAs.

Technical Business Analyst - Credit & Counterparty Risk. We are supporting a major investment bank seeking a Technical Business Analyst to deliver enhancements to credit and counterparty credit risk reporting and infrastructure. The role will work closely with risk, business, and technology teams to

A leading financial service provider in Greater London seeks a Credit Risk Analyst focused on counterparty credit risk in capital markets.

Senior Business Analyst I page is loaded## Senior Business Analyst Ilocations: London: Oxfordtime type: Full timeposted on: Posted Todayjob requisition id: R107317## ## About our TeamDigital Business Solutions (DBS) delivers innovation and solves customer and business problems, leverag

A leading insurance technology firm in Greater London is seeking a Home Risk Pricing Analyst to drive the development of pricing models. You will collaborate with various teams to ensure accurate pricing strategies and support risk model enhancements.

We are looking for a Risk Analyst who can operate at the intersection of counterparty credit risk, liquidity risk and market risk, ensuring that exposures are measured and controlled. A minimum of 5 years in credit risk, counterparty risk and/or market risk; ideally with recognised qualifications in

A leading insurance firm in the United Kingdom is seeking an Exposure Management Analyst to support their team in analyzing catastrophe exposures and risks.

Support daily End-of-Day (EOD) risk reporting processes, ensuring accuracy and timeliness including analyzing daily TCM, Value-at-Risk (VaR), and other key risk metrics. Apply fundamental concepts of market risk, Value at Risk (VAR), stress testing, and valuation, along with analytical tools includi

A global insurance leader is seeking a Capital Modelling Analyst in London to be responsible for the regulatory capital reporting and validation of the internal models.

Major financial services organisation requires a strong Risk & Controls Analyst to assist in the implementation, development and reporting of technology and risk and controls solutions across the operational risk and technology audit space, ensuring regulatory compliance across group systems and met

A leading energy company in Greater London is seeking a motivated Quantitative Risk Analyst to join the Market Risk team. You will develop and implement advanced quantitative models to support energy market risk. Collaborate closely with engineering teams and trading units to manage and analyze vari

A financial services firm in the UK seeks a skilled Risk Analyst to manage counterparty credit risk, liquidity risk, and market risk. With at least 5 years of experience and expertise in financial risk metrics, you will thrive in a dynamic fintech environment.

An exciting and rewarding opportunity for an experienced Senior Credit Risk Analyst to develop and monitor Credit Risk and Impairment models, coach and mentor analysts, identify and maximise opportunities to improve model performance, and contribute to the delivery of business goals and objectives.

A prestigious financial services organization in London is seeking a Credit Risk Management Analyst.

A global reinsurance company in Greater London seeks a Market Risk Analyst to conduct market risk analysis and collaborate closely with teams to enhance risk reporting.

A Graduate Credit Risk Analyst is required to learn to perform daily credit risk management tasks, and to develop and maintain a thorough understanding of risks associated with crude trading as well as shipping trading. He or she will perform credit risk management functions under supervision of Ris

Risk mitigation and management. As part of the Credit Risk team under the Commercial department, you will be involved in liaising with both internal account managers, account management coordinators, and members of the trading desk, as well as external clients and prospect clients, third‑party int