Borehamwood
You are applying for a role with mydeposits, part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited. Job Title: Case Assessor Location: Borehamwood (Hybrid) Salary: Negotiable + benefits What we’re looking for: As a Case Assessor, you’ll be successfully resolving deposit disputes received by mydeposits customers, so you’ll need experience in complaint or claims resolution within a property, legal, or customer service environment. The ability to organise and plan your time effectively is essential as you’ll be assessing, handing, and resolving disputes within the agreed key performance indicators and Scheme Rules. As a Case Assessor, you’ll be providing advice and looking to reach a negotiated resolution, so you’ll need to have excellent attention to detail, be solution-oriented, and communicate clearly and precisely. Some of the things you'll get up to: • Daily interaction with letting agents, landlords, and tenants providing information and guidance on the dispute resolution process, • Handling and resolving a set number of disputes received by The Scheme by way of early resolution ensuring a...