Secur jobs in Guildford

Fixed Term Contract - 6 Months ARE YOU A CUSTOMER SERVICE SUPER STAR … THIS COULD BE THE OPPERTUNITY YOU HAVE BEEN WAITING FOR!!! Are you passionate about delivering exceptional customer service? Are you a problem-solver who enjoys assisting and engaging with people? If so, we're looking for individuals like you to join our team on a 6 month contract. Salary: £26,000, OTE £30,000 dependent on skills and experience Hours: Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota (currently 1 in 4) covering 9am to 1pm. As a Contact Centre Advisor, you'll be at the forefront of ensuring our customers receive outstanding assistance and have a positive experience with our brand. What will you be doing? • First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments. • Maximise our service sales by upselling the work identified within service appointments. • To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products. • Creating outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care. • Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business. What We're Looking For: • Excellent written and verbal skills • Strong communication skills with a friendly and professional demeanour • Ability to multitask and navigate through various software systems efficiently • Customer-centric mindset with a passion for helping others • Excellent problem-solving abilities and attention to detail • A proactive approach to identifying and pursuing sales opportunities • Previous experience in a customer service or contact centre role is preferred but not mandatory We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer service back ground, but have the drive succeed within a fast paced and supportive team.

Key Responsibilities Provides excellent customer service and actively sells to meet sales targets Strives to exceed customer expectations at all times Ensures a high level of product knowledge by taking on training and continually seeking out information on ProCook products Contributes to the maintenance of excellent store standards of display, point of sale and housekeeping according to company guidelines Carries out tasks as directed by the Store or Deputy Manager, Retail Ops team or head office personnel. Ensures security of company cash, stock, equipment and premises Follows company policies on health & safety and takes responsibility for a safe workplace Ensures that the store stock file is kept accurate with good housekeeping and assisting with auditing May occasionally be called upon to open or close the store in the absence of a manager.