••••
Fixed Term Contract - 6 Months
ARE YOU A CUSTOMER SERVICE SUPER STAR … THIS COULD BE THE OPPERTUNITY YOU HAVE BEEN WAITING FOR!!!
Are you passionate about delivering exceptional customer service? Are you a problem-solver who enjoys assisting and engaging with people? If so, we're looking for individuals like you to join our team on a 6 month contract.
Salary: £26,000, OTE £30,000 dependent on skills and experience
Hours: Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota (currently 1 in 4) covering 9am to 1pm.
As a Contact Centre Advisor, you'll be at the forefront of ensuring our customers receive outstanding assistance and have a positive experience with our brand.
What will you be doing?
• First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments.
• Maximise our service sales by upselling the work identified within service appointments.
• To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products.
• Creating outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care.
• Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business.
What We're Looking For:
• Excellent written and verbal skills
• Strong communication skills with a friendly and professional demeanour
• Ability to multitask and navigate through various software systems efficiently
• Customer-centric mindset with a passion for helping others
• Excellent problem-solving abilities and attention to detail
• A proactive approach to identifying and pursuing sales opportunities
• Previous experience in a customer service or contact centre role is preferred but not mandatory
We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer service back ground, but have the drive succeed within a fast paced and supportive team.
ARE YOU A CUSTOMER SERVICE SUPER STAR … THIS COULD BE THE OPPERTUNITY YOU HAVE BEEN WAITING FOR!!!
Are you passionate about delivering exceptional customer service? Are you a problem-solver who enjoys assisting and engaging with people? If so, we're looking for individuals like you to join our team on a 6 month contract.
Salary: £26,000, OTE £30,000 dependent on skills and experience
Hours: Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota (currently 1 in 4) covering 9am to 1pm.
As a Contact Centre Advisor, you'll be at the forefront of ensuring our customers receive outstanding assistance and have a positive experience with our brand.
What will you be doing?
• First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments.
• Maximise our service sales by upselling the work identified within service appointments.
• To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products.
• Creating outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care.
• Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business.
What We're Looking For:
• Excellent written and verbal skills
• Strong communication skills with a friendly and professional demeanour
• Ability to multitask and navigate through various software systems efficiently
• Customer-centric mindset with a passion for helping others
• Excellent problem-solving abilities and attention to detail
• A proactive approach to identifying and pursuing sales opportunities
• Previous experience in a customer service or contact centre role is preferred but not mandatory
We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer service back ground, but have the drive succeed within a fast paced and supportive team.
- Experience
- Not required
- Languages
- English – Beginner
- Employment
- Full-time
- Schedule
- Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota
- Salary
- £26,000 yearly
- Benefits
- OTE £30,000 dependent on skills and experience
21 Moorfield Road, Slyfield Industrial Estate, GU1 1RD, Guildford
Customer AssistantGuildford
Automotive • 51-250 Employees
Hiring on JOB TODAY since May, 2024
Vines Group is a successful family run business, with 2020 being our 40th year Anniversary. We all want to be proud of the company we work for and Vines have a great reputation of just that. We're always looking to invest in our people
Victoria KittermanActive 27 days ago