London
The Deputy Manager will support the Registered Manager in leading the safe, effective, and person-centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi-agency working, and family engagement. The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times. Key Responsibilities Operational Leadership • Support the Registered Manager in the day-to-day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well-Led., • Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person-centred, and regularly updated., • Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice., • Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies., • Support audits, spot checks, supervisions, and quality monitoring activities., • Maintain accurate, timely documentation across digital systems (e.g., Nourish)., • Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures., • Support incident reporting, investigations, and learning reviews., • Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards., • Deliver or coordinate training, competency checks, and ongoing staff development., • Conduct supervisions, appraisals, and performance management where required., • Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies., • Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported., • Support emergency planning, hospital discharge coordination, and changes in client needs., • Ensure timely communication of changes to staff, families, and professionals., • Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements., • Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar)., • Excellent understanding of safeguarding, risk management, and professional boundaries., • Confident communicator with families, staff, and external professionals., • Ability to lead, motivate, and support staff teams., • Strong organisational and problem-solving skills., • Competent in digital care systems and accurate record-keeping., • NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it)., • Experience working with Lewisham Council or other London local authorities., • Experience supporting CQC inspections or quality audits., • Compassionate, professional, and calm under pressure., • Strong leadership presence with a supportive, coaching approach., • High integrity, reliability, and commitment to excellent care.
