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  • Restaurant Supervisor
    Restaurant Supervisor
    4 hours ago
    £16–£17 hourly
    Full-time
    London

    Are you passionate about delivering exceptional customer service and have a keen eye for detail? Firmdale Hotels is seeking a dedicated Restaurant Supervisor to join our award-winning team at The Soho Hotel. Firmdale Hotels is renowned for its innovative design, unique style, and unparalleled service. Our commitment to excellence has earned us a loyal clientele and numerous accolades within the hospitality industry. The Soho Hotel, nestled in the heart of London, offers a vibrant and luxurious environment where both our guests and team members can thrive. As a Restaurant Supervisor, you will play a pivotal role in ensuring the smooth operation of our restaurant and bar. Your primary responsibility will be to oversee the daily activities, working closely with senior management and team members to maintain the highest standards of service and exceed our guests' expectations. Responsibilities: • Manage and oversee the daily operations of the restaurant and bar, ensuring a seamless and high-quality service., • Build and maintain strong, professional relationships with our guests, addressing any concerns and ensuring their experience is exceptional., • Ensure all operations comply with health and safety regulations, company policies, and industry standards., • Conduct daily briefings, motivate, develop, and retain a high-performing team, fostering a positive and collaborative work environment., • Work alongside the Food and Beverage Manager to ensure that all food and drink offerings meet our exacting standards of quality., • Effectively communicate any guest feedback or operational issues to the Food & Beverage Manager, ensuring timely resolution., • Stay informed about industry trends and competitor activities to keep our offerings competitive and appealing. What you Need: • Proven experience as a Restaurant or Food & Beverage Supervisor in a fast-paced, luxury venue., • A genuine passion for food and beverage, with extensive knowledge of quality products and ingredients., • An understanding of the current market and awareness of potential competitors., • Demonstrated ability to manage, lead, motivate, and develop a team., • Strong communication skills to effectively interact with guests and team members., • Excellent attention to detail to ensure the highest standards of service and compliance. What We Offer: • Competitive hourly rate of £16.00 - £17.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Part-Time Marketing & CRM Assistant
    Part-Time Marketing & CRM Assistant
    23 hours ago
    Part-time
    London

    Part-Time Marketing & CRM Assistant Hybrid – Ealing, London | 2 days per week Berenice London is a growing specialist hair and wig business based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Marketing & CRM Assistant to work closely with our founder and help us better organise and manage our marketing systems and customer communications. This is not primarily a social media management role. We already have a team member responsible for our social media and content. Instead, we are looking for someone who loves organisation, systems, email marketing, customer communication and making sure things actually get done. What you'll be helping with • Managing and monitoring our GoHighLevel CRM, • Setting up, reviewing and improving email automations and customer journeys, • Making sure leads and customers are correctly organised, tagged and followed up, • Managing and improving our Calendly booking journeys and automated communications, • Taking ownership of organising and managing our Zoho email inbox, • Responding to customer enquiries and emails in a professional, warm and helpful way, • Identifying emails that need the founder's personal input and making sure they are brought to her attention, • Following up customer enquiries and conversations where appropriate, • Editing and maintaining customer information within our systems, • Reviewing our existing automated emails and identifying where communications could be improved, • Helping plan email newsletters, including coming up with ideas and keeping a regular newsletter schedule, • Working alongside our existing social media/content team member, • Helping the founder plan content and making sure planned Instagram videos actually get recorded, • Keeping track of marketing ideas, improvements and unfinished projects and helping move them through to completion, • Regularly reviewing our customer journey and spotting things that aren't working as well as they should The person we're looking for You don't need to be a senior marketing manager. We're looking for someone who is: • Extremely organised, • Proactive and comfortable taking ownership, • Confident learning and using online systems, • Comfortable with CRM and email marketing software, • Excellent at written English and confident communicating directly with customers, • Warm, professional and thoughtful in their communication, • Able to understand when they can deal with something themselves and when something needs to be escalated to the founder, • Able to work independently, • Naturally good at following things through, • Comfortable reminding and chasing the founder when something is needed!, • Interested in improving how a small growing business operates Experience with GoHighLevel, Zoho or Calendly would be a big advantage, but you don't necessarily need experience with all three if you're confident learning new systems. The role Part-time – approximately 2 days per week We envisage this being a hybrid position, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the role and hours to grow over time. You'll work closely with the founder of Berenice London as well as our existing remote marketing/content team member. We're a small business, so we're looking for someone who enjoys being involved, bringing ideas and gradually taking ownership of their area rather than waiting to be given every individual task. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of role interests you, 2. Any experience you have with CRM systems, email marketing, automations or Calendly, 3. An example of something you've organised or improved without being specifically told how to do it, 4. Your experience communicating with customers by email, 5. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding the right person with the right attitude than finding someone with a long list of qualifications.

    Immediate start!
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  • Social Media Manager
    Social Media Manager
    2 days ago
    Full-time
    London

    We are looking for a dynamic social media expert to join the PR & Marketing team at [Firmdale Hotels](https://www.firmdalehotels.com/christmas-at-firmdale-hotels). This is a fantastic opportunity to be part of a passionate team based in Soho, responsible for the communications for our eight award-winning hotels in London, as well as the Firmdale brand. The role will provide insight into travel and F&B social media management for one of the UK's most successful, privately owned luxury hotel brands. Role and Responsibilities: • Lead the social media strategy for Firmdale Hotels across Instagram, Facebook, LinkedIn and TikTok. Take ownership of copywriting, content creation, scheduling, publishing and community management for the social channels. Create high end content across various pillars (rooms, restaurants, bars, private events) and grow our channels, increase brand recognition and loyalty, and reach new audiences.Work with the Senior Social Media & Content Executive and New York Social Media Manager to execute an insight-led social media strategy aligned with wider PR, marketing and commercial objectives – driving awareness, engagement, website traffic, bookings and revenue, • Create day-to-day content as well as deliver social campaigns for exciting pop ups, activations and seasonal moments, • Proactively identify and test emerging social media trends, formats and opportunities that could work for Firmdale, • Manage our paid social agency for Instagram and Facebook, working closely with them to execute and report on campaigns to drive awareness for the hotels and restaurants, • Execute a creator-led strategy for TikTok, • Manage content creators in collaboration with the PR team, both on a paid and gifted basis, identifying, briefing and managing creators aligned with our hotels and restaurants in London, • Frequently visit our London hotels, bars and restaurants to capture engaging video content via iPhone and camera for Instagram Reels, • Monitor, analyse and report on the performance of the social media platforms, • Use data-driven growth tactics to increase social engagement and audience, • Share a monthly social report, • Input into ad hoc reports for team projects and key events, • Support the PR & Marketing team in photo and video shoots, and support the wider PR & Marketing strategy, including promoting experiences and events, • Work with third parties (such as Design Hotels, Mr & Mrs Smith and drinks partners) on collaborative content, • Continuously monitor and engage with social media conversations about Firmdale Hotels, proactively engaging with accounts including key contacts such as journalists and travel agents Requirements: • Genuine interest in social media, digital trends, and hospitality, • A minimum of five years' experience working in social media within the luxury, lifestyle or hospitality industry – F&B experience a bonus, • A roster of industry and influencer contacts, • A strong understanding of the social media industry and platforms, and the ability to embrace new features to drive engagement – Instagram, TikTok, LinkedIn and Facebook, • Track record of growing social media accounts, • Professional experience managing a social media calendar and the use of scheduling tools, with proficiency in reporting across different social media channels (either via the native platforms or third-party reporting tools), • Proficient with an iPhone and passionate about content creation, • Highly organised with the ability to prioritise effectively while managing a high-volume workload Location and Hours • 9am to 6pm Monday to Friday, based at our Head Office in Soho, • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand, • Monitor and engage with social media channels, albeit briefly, during weekends as needed to maintain timely responses and brand presence, • Occasional evening work to oversee shoots, events or create content What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed., • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for 2024, 2025 & 2026, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Back of House Team Member
    Back of House Team Member
    5 days ago
    £12.75 hourly
    Part-time
    London

    Role | Back of House Team Member | Flexible Availability • 22 hours per week, • To prepare fresh produce and help make everything we need to build an awesome salad!, • To follow hygiene regulations and best practices to help maintain our 5* hygiene standards, • To play a key role in ensuring there is sufficient food (hot and cold) for key service periods, • To report to, pass on feedback from, and support a Kitchen Manager, • To assist in preparing and cooking daily deliveries of fresh food, • To assist senior chefs in opening or closing the kitchen Expectations | Efficiency, Communication, Energy • Strong proficiency in efficient, quality food prep, • Positive energy and dedication to the team, • Ability to work as a team and build interpersonal relationships, • Ability to work in a fast paced environment, • Positive energy and dedication to the team - we all have to have each other's back, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect and corners aren't cut, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have at least 1 year of experience working in a professional kitchen/casual dining restaurant, • Experience/readiness to work in a fast-paced environment Compensation | £12.75 per hour • 28 days of paid time off, • £100 ‘Refer a Friend’ bonus - bring your mates on board and get rewarded for it!, • Free lunch or dinner from The Salad Project when you work over 6 hours, • Epic team socials - from store birthday bashes to name days and company-wide events, we love a good celebration!, • Exciting career growth opportunities - we’re expanding, and we love to promote from within! Your next big step could be just around the corner

    No experience
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  • Payroll Administrator
    Payroll Administrator
    23 days ago
    £15–£20 hourly
    Part-time
    London

    Quality of Life Homecare Ltd – Queensbury, London Hours: 20–25 hours per week (flexible) Salary: £15-20 per hour (depending on experience) Join Our Team Quality of Life Homecare Ltd is a well-established and growing domiciliary care provider supporting people across North West London. With approximately 120 employees, we are looking for an experienced and highly organised Senior Payroll and Accounts Officer to manage our payroll and day-to-day finance functions. This role would particularly suit an experienced payroll manager, finance officer, bookkeeper, or retired/semi-retired accountant seeking a rewarding and flexible part-time position. Key Responsibilities • Manage weekly and monthly payroll for approximately 120 employees, • Ensure accurate PAYE, National Insurance, pension, and HMRC submissions., • Administer workplace pensions and auto-enrolment., • Process staff expenses and travel claims., • Maintain purchase and sales ledgers., • Raise invoices and reconcile customer payments., • Carry out bank reconciliations., • Monitor cash flow, debtor balances, and credit control., • Prepare monthly management accounts and financial reports., • Liaise with the external accountant regarding month-end and year-end accounts., • Maintain accurate payroll and financial records., • Ensure compliance with HMRC, employment legislation, and financial procedures., • Identify opportunities to improve payroll and financial processes. Essential Requirements • At least 5 years' experience in payroll and accounts., • Strong knowledge of PAYE, RTI, pensions, and HMRC regulations., • Experience using payroll and accounting software such as BrightPay, Xero, or QuickBooks., • Excellent Microsoft Excel skills., • High level of accuracy, discretion, and attention to detail., • Excellent organisational and communication skills., • Ability to work independently and manage competing priorities. Desirable • AAT qualification or equivalent., • Experience within the health or social care sector., • Knowledge of payroll for shift workers and variable-hour employees. What We Offer • Flexible working hours., • Friendly and supportive working environment., • Competitive hourly rate., • Ongoing professional development., • Opportunity to become a valued member of our senior management support team. If you are an experienced payroll and finance professional looking for a flexible and rewarding opportunity, we would be delighted to hear from you. Retired and semi-retired professionals are especially encouraged to apply.

    Immediate start!
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  • Senior Beauty therapist
    Senior Beauty therapist
    1 month ago
    £34000 yearly
    Full-time
    London

    A fabulous opportunity has arisen for a great Beauty Therapist to join our luxury, top-rated beauty clinic in the heart of beautiful Fitzrovia, Central London. We have been providing an exceptional beauty experience to our clients for over 17 years and we pride ourselves on offering our clients and staff the best beauty experience in a friendly and professional environment. Ongoing CPD training can be provided by the company. We work with some of the best brands in the business; Dermalogica, Decleor, Guinot, Crystal Clear, AlumierMD, Dermapen, Dermalux and Lash bomb. Our most popular treatments are lash lifts, skincare and hair removal (waxing, threading & electrolysis) - experience in any of these brands and treatments would be a great advantage but training will be provided for the right candidate. We are looking for someone that can make a positive impression on our team and help with the continued growth of our business. The position requires a natural ability to build up a client base and gain the trust of your clients to ensure they re-book and buy our beauty packages, courses & products. You’ll need to be an all-rounder with particular passion for skincare, eye treatments and hair removal. Work visa can be provided in future if right candidate. Essential Requirements: • Level2- 3 qualified beauty therapist, • Over 1-3 years’ (post college) experience of carrying out fantastic beauty treatments., • Excellent written and spoken English, • A positive and optimistic person with a great work ethic, • Someone capable of reaching retail, treatment & package targets, • Ability to work in a fast paced environment., • Exceptional customer service skills, • IPL treatment experience desirable but not essential What you’ll do: • Carry out exceptional and memorable beauty treatments, • Provide a positive role model for junior therapists and contribute to their training, • Maintain the cleanliness and hygiene of the salon, • Carry out reception duties; handling telephone enquiries and using salon software to book clients in and deal with customer queries., • Welcome clients with a smile and the offer of a drink., • Provide a professional and luxurious client experience Salary expectations? · Basic salary depending on experience · Training & development · Gratuities – add approximately £5,000 a year to your salary · 10% retail commission – easily add at least an extra £2,000 a year to your salary · Generous staff discount on products · Regular staff incentives · Regular staff socials · Warm and welcoming working environment Job Types: Full-time, Part-time Benefits: • Company events, • Company pension, • Employee discount Application question(s): • Describe to me your beauty industry experience in detail and treatments currently performed Experience: • beauty therapy: 2 years (required) Language: • English (preferred) Licence/Certification: • level 2 or level 3 qualification (required) Work authorisation: • United Kingdom (preferred) Location: • London, Greater London (preferred) Work Location: In person

    Immediate start!
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  • Registered Manager
    Registered Manager
    1 month ago
    Full-time
    Wembley

    Purpose of the Role To take full responsibility for the leadership, management, and regulatory compliance of a 3‑bed EBD children’s home. The Registered Manager ensures the delivery of high‑quality, trauma‑informed care in line with the Children’s Homes (England) Regulations 2015 and Ofsted’s Quality Standards. The role is accountable for safeguarding, staff development, operational excellence, and achieving positive outcomes for children. Key Responsibilities 1. Leadership & Operational Management • Provide strong, child‑centred leadership that promotes safety, stability, and emotional wellbeing., • Ensure the home operates in full compliance with Children’s Homes Regulations and Quality Standards., • Maintain and regularly review the Statement of Purpose., • Develop and implement policies, procedures, and operational systems., • Ensure the home is adequately staffed at all times and manage the rota effectively., • Oversee health & safety, fire safety, and environmental risk management. 2. Safeguarding & Risk Management • Act as the Designated Safeguarding Lead for the home., • Ensure all safeguarding concerns are reported, recorded, and escalated appropriately., • Lead on risk assessments and behaviour support planning., • Maintain oversight of incidents, patterns, and trends to reduce risk and improve outcomes. 3. Staff Management & Development • Recruit, train, supervise, and develop the residential care team., • Provide monthly reflective supervision and annual appraisals., • Build a positive, supportive team culture grounded in trauma‑informed practice., • Manage staff performance, under‑performance, and professional conduct. 4. Care Planning & Child Outcomes • Oversee admissions, ensuring suitability and compatibility with existing residents., • Lead on care plans, placement plans, behaviour plans, and risk assessments., • Ensure children’s health, education, identity, and emotional needs are met., • Promote independence, life skills, and community engagement., • Maintain strong relationships with social workers, families, schools, and external agencies. 5. Quality Assurance & Compliance • Maintain high standards of recording, auditing, and regulatory compliance., • Prepare the home for Ofsted inspections and respond to regulatory feedback., • Complete Regulation 45 reports and contribute to continuous improvement., • Ensure all decisions are clearly recorded on children’s files. 6. Financial & Resource Management • Manage budgets, staffing costs, and resources effectively., • Ensure the home operates sustainably and within financial parameters., • Oversee procurement, maintenance, and external contracts. 7. On‑Call & Availability • Participate in the on‑call rota to support staff and respond to emergencies., • Provide flexible working hours when required to meet the needs of the home. Person Specification Essential • Minimum 2 years’ experience in a senior role within children’s residential care., • Strong understanding of trauma, attachment, and EBD behaviours., • Excellent safeguarding knowledge and decision‑making skills., • Ability to lead, motivate, and develop a staff team., • Strong communication, organisational, and problem‑solving skills., • Ability to work flexibly, including on‑call duties., • Commitment to child‑centred, therapeutic practice. Desirable • Level 5 Diploma in Leadership & Management (Residential Childcare) or willingness to complete., • Experience opening or developing a new children’s home., • Full UK driving licence.

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