Client-Centric Store Leader & Brand Coach
6 days ago
Manchester
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success. • Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and leading by example., • Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change., • Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor., • Foster the store team to craft personalized client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience., • Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs., • Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience, enhancing italianness and hospitality., • Ensure smooth organization of the team (front, back, and CARE) and the resources, challenging the status quo to bring innovation., • Coach, develop, and retain high‑performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams., • Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members., • Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures., • Be responsible for the good maintenance, safe environment, and good functioning of the store., • Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business., • Client‑centric, • Client Relationship Development, • Entrepreneurial Mindset, • Networking, • Ownership, • Influence, • Caring Leadership, • People Development, • Team Management, • Observational Skills, • Impact Driven, • Growth Mindset, • Brand Sensitivity, • Proactivity, • Resilience, • Business Development, • Retail Management, • Financial Management, • Sales Management, • Coaching, • Operational Excellence, • Compliance Management, • Knowledge of local market trends (competitors, luxury business, etc.) #J-18808-Ljbffr