Customer Service Advisor
28 days ago
Slyfield Industrial Estate, Guildford
Fixed Term Contract - 6 Months ARE YOU A CUSTOMER SERVICE SUPER STAR … THIS COULD BE THE OPPERTUNITY YOU HAVE BEEN WAITING FOR!!! Are you passionate about delivering exceptional customer service? Are you a problem-solver who enjoys assisting and engaging with people? If so, we're looking for individuals like you to join our team on a 6 month contract. Salary: £26,000, OTE £30,000 dependent on skills and experience Hours: Monday to Friday - 8:30am to 6pm or 8am to 5:30 pm and a Saturday rota (currently 1 in 4) covering 9am to 1pm. As a Contact Centre Advisor, you'll be at the forefront of ensuring our customers receive outstanding assistance and have a positive experience with our brand. What will you be doing?
• First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments.
• Maximise our service sales by upselling the work identified within service appointments.
• To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products.
• Creating outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care.
• Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business. What We're Looking For:
• Excellent written and verbal skills
• Strong communication skills with a friendly and professional demeanour
• Ability to multitask and navigate through various software systems efficiently
• Customer-centric mindset with a passion for helping others
• Excellent problem-solving abilities and attention to detail
• A proactive approach to identifying and pursuing sales opportunities
• Previous experience in a customer service or contact centre role is preferred but not mandatory We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer service back ground, but have the drive succeed within a fast paced and supportive team.
