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About the job As a Receptionist at The Galaxie Hotel, you will be the first point of contact for our guests, delivering warm and professional service to ensure a welcoming experience. You will handle check-ins and check-outs, respond to guest inquiries, and provide support to ensure smooth evening operations. Key Responsibilities: Greet and assist guests with check-in, check-out, and reservations. Answer phone calls, emails, and guest queries in a polite and efficient manner. Handle payments and maintain accurate records of transactions. Provide information about hotel services, local transport, and attractions. Liaise with housekeeping and management to ensure guest needs are met. Monitor security and maintain a safe, welcoming environment during evening hours. from 26,400 to 30,000 per year Free accommodation Paid holidays, free access to the gym, free parking, staff discounts Department: Reception Requirements: Strong communication and customer service skills. Ability to work independently and responsibly during evening shifts. Previous front desk or hospitality experience preferred but not essential. Professional, courteous, and well-organized. Language required: English. The company The Galaxie Hotel, nestled in the charming district of Summertown, Oxford, is a warm and inviting boutique bed & breakfast set within two beautifully restored Victorian townhouses. With 32 eclectic, en-suite rooms, the hotel blends modern comforts with unique, quirky décor. Guests love the light-filled conservatory breakfast room, tranquil garden, free parking, and convenient bus access to the city centre. Highly praised for its friendly and attentive service, The Galaxie makes for a memorable stay—perfectly balancing comfort, character, and convenience.

Customer Services Team – Software Support Agent Job Type: Full Time Salary: £24,000 – £33,000 per annum (depending on experience) + Healthcare Location: Oxford, UK (Office-based role) About Us Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, we’ve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK. We’re proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, we’re looking for a Customer Service Agent – Software Support to join our friendly team and help us continue delivering great customer experiences. The Role This is an office-based, customer-facing role focused on supporting our in-house property management software. You’ll be the first point of contact for clients, responding to queries by phone and email, resolving software issues, and helping customers get the most from our products. It’s not a general IT or hardware support role. Instead, you’ll become an expert in our specialist applications and build strong relationships with our clients. What You’ll Be Doing • Providing clear, professional support to clients via telephone and email., • Investigating and resolving software-related queries., • Using our ticketing system to track, manage, and follow up on client issues., • Learning our software so you can confidently deliver training, demos, and webinars., • Working with a supportive team in a fast-paced but friendly environment. What We’re Looking For • Strong communication skills and a customer-first approach., • Previous experience in customer service or software support., • Good time management and problem-solving skills., • Confidence with Microsoft Windows, Word, Excel, and Outlook., • Strong numeracy and analytical skills (e.g. compiling reports)., • Ability to work well in a team and handle client-facing situations. It would be great if you also have: • Experience with Microsoft SQL Server (writing/troubleshooting queries)., • Knowledge of software testing and defect logging. Why Join Us? • We’re committed to your growth and offer plenty of opportunities to develop your skills and career, including:, • Running client training (in-house & on-site)., • Leading demos and webinars., • Gaining experience in software testing., • Working with Windows Server and networking., • Getting involved in product design, manuals, and even marketing campaigns. This role is ideal if you’re ambitious, proactive, and want to build a career in software support with real progression. Additional Information • Applicants must have previous commercial experience in a professional customer service or software support role., • This role is based at our Oxford office — applicants must be able to commute., • We welcome applicants from all backgrounds and are an equal opportunities employer.