Recepcionist - Hosco

About the job As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day • Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events)., • Prepare and send quotations, contracts, and personalized proposals in accordance with hotel standards., • Coordinate with internal departments (banquets, F&B, rooms, housekeeping, front office, revenue management) to ensure flawless execution of events., • Accurately produce and revise all sales contracts, rate agreements, and banquet / catering event orders., • Follow up on group payments, deposits, and invoicing in line with hotel policies., • Monitor compliance with contractual deadlines and cancellation policies., • Update the hotel management system (PMS/CRM) with reservations, changes, and group logistics details., • Conduct site inspections with prospective clients and attend planning meetings., • Maintain the highest service and hospitality standards in line with a five-star property., • Achieve personal and team goals as assigned., • Maintain group blocks, rooming lists, and reservations in the system., • Work closely with other hotel departments to facilitate services agreed upon by the sales office and clients., • Negotiate guest room rates, meeting room rentals, function space, and/or hotel services within approved booking guidelines., • Follow up with clients regularly before, during and after departure to ensure satisfaction and secure future bookings., • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system., • Support the Director of Sales in commercial strategies and group acquisition campaigns. Qualifications & Skills • Bachelor's degree in hospitality or related field., • Previous +2 years' experience in group sales, event coordination, or hospitality sales, ideally within a luxury hotel environment., • Must be fluent in local language and English, additional languages will be highly valuable., • Experience with entertainment groups will be highly valuable., • Strong communication and negotiation skills., • Excellent organizational skills and attention to detail., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service., • Ability to work and manage multiple projects simultaneously., • Knowledge of hotel management systems (PMS/CRM, Opera, Delphi, or similar). What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool Department: Sales The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.

About the job Desde CATALONIA HOTELS & RESORTS precisamos incorporar AYUDANTES DE COCINA para nuestros hoteles del centro de la ciudad de Barcelona. TAREAS PRINCIPALES: · Colaboración con el equipo de cocina en los procesos de recepción de materias primas, almacenaje, descongelación, control de temperaturas, manipulación y limpieza y desinfección. · Realización de las tareas pautadas de elaboración y presentación de platos. · Realización de las limpiezas periódicas establecidas en el plan elaborado. · Manipulación de alimentos en cumplimiento de la normativa vigente. · Revisar y controlar el material de uso en la cocina, comunicando cualquier incidencia al respecto. · Colaborar en la ejecución de menús y cartas · Controlar y cuidar de la conservación y aprovechamiento de los productos puestos a su disposición. REQUISITOS: · Experiencia en hoteles con alto volumen de trabajo. · Proactividad, dinamismo y flexibilidad. · Actitud positiva, trabajo en equipo, Iniciativa, orientación a resultados. OFRECEMOS: · Contrato de 40h semanales. · Estabilidad laboral y salario competitivo. Number of positions: 2 23.000€ - 24.000€ brutos anuales Department: F&B kitchen The company Founded by the Vallet brothers, after an initial focus on the real estate sector, the company inaugurated its first establishment in 1983, becoming in a few years one of the country's leading hotel chains and a leader in the city of Barcelona. Our chain currently has 80 establishments, of which 69 are in Spain, 4 in Europe (Brussels, Porto, Berlin, and Amsterdam), 10 resorts located in the Caribbean (4 in Riviera Maya, 1 in Costa Mujeres, 2 in Punta Cana, 2 in Bayahibe, 1 in Jamaica), and one city hotel in Santo Domingo. Several new projects are also planned for the coming years. The business structure of Catalonia Hotels & Resorts is based on the principle of quality in service management, with its own distinctive style. Our philosophy is to offer an excellent value for money, following strict professionalism criteria, thus ensuring comfort and quality in all our hotels. We are the leading chain in the city of Barcelona, where we have 29 hotels, with over 3000 rooms, a large part of which are located in the historic and commercial center of the city.

About the job ¿Cuál será tu misión? Como Recepcionista, serás responsable de atender las necesidades de los huéspedes a su llegada y salida así como de proporcionarles una experiencia excepcional en general durante su estancia, en línea con la visión y los valores del hotel sobre la satisfacción del cliente. ¿Qué tendrás que hacer? Recibir y completar el proceso de check-in de todos los huéspedes y grupos que lleguen de forma puntual y profesional, así como completar el proceso de check-out de los huéspedes y grupos que se marchen. Gestionar la asignación de habitaciones en función de las características de los huéspedes (VIP, tradicionales, nuevos clientes, etc.) con el departamento correspondiente. Gestionar si es necesario, y asegurarse de mantener a la recepción y al equipo directivo plenamente informados de las peticiones, consultas, quejas y/o sugerencias de los huéspedes, tanto de los huéspedes como de otros departamentos. Conocer todos los productos y servicios del hotel, tarifas, promociones disponibles y paquetes de descuento, así como los eventos especiales y VIP diarios. Conocer y comunicar los servicios disponibles en el hotel (tales como reservas en restaurantes) e información general sobre seguridad. Maximizar la ocupación de habitaciones con las mejores tarifas (esto incluye cerrar ventas y extranets si es necesario). Utilizar técnicas de up-selling (promocionar el programa de fidelización de la empresa y Rewards, otros destinos, comidas y bebidas, transporte e instalaciones del hotel). Gestionar las reservas de habitaciones de los huéspedes. Proporcionar información a los huéspedes sobre la propiedad y los alrededores (museos, monumentos), incluidos eventos especiales, lugares de interés, restaurantes, actividades, etc. en la ciudad. Responder a las solicitudes de los huéspedes de servicios o preparativos especiales (por ejemplo, transporte, reservas, limpieza en seco) organizándolos o identificando a los proveedores adecuados. Seguir las normas de la marca de la empresa. Asistir a otros departamentos, según sea necesario. Informar y proporcionar servicios nocturnos a los huéspedes (por ejemplo, llamada despertador). Gestionar los pagos de facturación y las operaciones de caja durante el turno de noche. Hacer rondas, comprobar si hay irregularidades, cerrar ventanas, puertas, etc. Responsable de los informes de auditoría nocturna. ¿Qué buscamos? Experiencia previa en el departamento de Front Office, preferiblemente en un hotel de tamaño y complejidad similares. Licenciatura o diplomatura en Dirección Hotelera o equivalente. Imprescindible dominio del idioma local y nivel alto de inglés. Conocimiento de varios programas informáticos (Microsoft Office, TMS, etc.) y sistemas de Front Office. Orientación al servicio al cliente. Flexibilidad para responder a diversas situaciones de trabajo. Gran capacidad de comunicación. Orientación comercial. Capacidad para trabajar de forma independiente y en equipo. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa. Department: Reception The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

About the job ALMAHOTELS, es una Compañía de ámbito internacional cuyo objetivo esencial es el desarrollo de un nuevo concepto hotelero: desde la elección del emplazamiento hasta el cuidado diseño del hotel más la ejecución de un servicio impecable en un marco de discreción y confort. Buscamos buena presencia, trato con clientes directo y experiencia en el sector hotelero., para una jornada de 40h/semanales con inglés y carnet de conducir imprescindibles. Si quieres formar parte de la familia Alma, estas buscando sumar experiencia en Front Office, tienes vocación de anfitrión y conectas con los valores Honestidad y Dedicación será un placer conocerte. 22.000€ Comida o cena incluido Buen ambiente de trabajo Promoción interna Department: Reception About you Dedicación y honestidad Profesionalidad Orientación al servicio y cliente Carnet de conducir Language required: English. The company A 5-minute walk from Passeig de Gràcia metro station, this sophisticated hotel is a 3-minute walk from Gaudi's Casa Milà and 1.5 km from Sagrada Família church. The contemporary rooms come with free Wi-Fi, flat-screen TVs and minibars. Upgraded rooms with city views are individually decorated. Suites add separate living areas, and there's 1 with a balcony. Room service is available. The hotel has a chic restaurant, a cafe/bar and a garden terrace. A spa area features an indoor pool and an exercise room.