Trabajos contact centre manager en OxfordCrear alertas

Role: 2 Line Engineer Location: Abingdon Salary: £30,000 - £36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; • Providing support to our clients, • Help the Helpdesk Management Team with continued business improvements, • Provide support to the apprentice, and 1st Line, engineers, • Manage/Maintain all escalations from the apprentice, and 1st line, engineers, • Work alongside 3rd line engineers to escalate more problematic tickets, • Communicate daily to clients with open tickets, • Managing the client's expectations with ongoing tickets, • Ensure all client related problems are logged correctly, • Inform the Desktop Team Lead of any tickets requiring escalations, • Working with client's 3rd party suppliers and vendors when appropriate, • Adhere to all company policies and procedures, • Ensuring that all role related KPI's are met, • Logging, managing, and resolving client IT issues, • Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities • Being the first point of contact for all incoming support calls, emails, and sessions - when necessary, • Being an escalation point for all escalations coming from apprentice, and 1st line, engineers., • Ensuring all forms of support call are logged in the system and the client is kept updated., • Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: • Proven experience with: Active Directory, • Microsoft 365 Admin Centre, • Intune Admin Centre, • Sophos Endpoint, • Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre, • 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell, • Conditional Access, Unifi Wi-Fi, Sophos Firewall, • Apple Business Manager, Azure Autopilot, • Strong knowledge of Windows 11 installation and configuration, • Good understanding of MacOS setup and configuration, • Experience with Google Suite administration, • Exposure to email management across Azure, Office 365, SharePoint etc., • At least 2 years' experience supporting medium-large businesses, • Full UK driving licence and access to own transport Desirable: • Exposure to Microsoft Server OS - 2008/2012/2016, • Comptia A+, • Comptia N+, • Wireless management - Ubiquiti, Meraki, Netgear, etc, • Mimecast, Barracuda, Sophos Email Gateway Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Grants & Finance Manager, Hybrid, £39,000 - £47.000 + Great Benefits Your new companyThis exciting new post has been created in response to the ongoing success in funding applications. You will be responsible for managing several large grants and the funding, including budgeting, forecasting and reporting. Your new role • Lead financial management across major research programmes, covering both pre‑ and post‑award activity., • Ensure full compliance with University, funder and legislative requirements., • Develop and refine financial processes to improve accuracy, efficiency and best practice., • Support strategic planning through financial modelling and analysis of future funding opportunities., • Advise programme teams on financial structures, set‑up and processes for future funding bids., • Prepare forecasts, budgets, reports and year‑end submissions in collaboration with programme teams., • Manage financial reporting to funders and internal stakeholders., • Oversee invoicing, income tracking and financial arrangements with external partners and colleges., • Administer student funding, including stipends, hardship support and leave‑related payments., • Manage day‑to‑day financial operations, including procurement, expenses and accounts payable/receivable via SAP Concur. What you'll need to succeed • Degree‑level education or equivalent professional experience., • Extensive financial management experience within the higher education sector., • Strong ability to prepare, manage and monitor complex budgets, forecasts and financial models., • Proficiency with Oracle R12 Financials and advanced Excel skills., • Exceptional communication skills, with the ability to present financial information clearly to senior stakeholders., • Strong organisational skills, able to work accurately under pressure and meet strict deadlines., • Strategic thinker with sound judgement and the ability to make well‑reasoned decisions independently., • Ability to work both autonomously and collaboratively within a team environment., • Experience liaising with a wide range of stakeholders, including funders, industry partners and internal departments., • A proactive approach to improving financial processes and ensuring compliance with regulations., • Experience of X5 research costing tool is desirable., • Experience of SAP Concur. What you'll get in return • Annual salary ranges from £39,000 - £47,000 (based on experience)., • Offers a 38day Annual Leave, • Generous pension scheme, • Hybrid working: 3 days in the office, 2 from home, • Travel discounts include salary sacrifice schemes for bicycles and electric cars and other discounts., • Staff can access a huge range of personal and professional development opportunities., • As part of our wellbeing offering, staff get free access to Health Assured, a confidential employee assistance programme, available 24/7, 365 days a year., • Offers free use of the companies' social, sporting, and hospitality facilities., • Discounts to the fitness centre, powerlifting room, and swimming pool., • The Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4773787

You will be reporting into the Customer engagement manager in the Adult Social Care service. I am looking for the following: * Adults Social Care Team - Specialist Customer Service Officer - Locum position * Based in Oxfordshire Contact Centre - HYBRID Working (You will need to attend the cent

Role: 2nd Line Engineer Location: Abingdon Salary: £30,000 - £36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or managementINDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

Sales Manager Red Recruitment is recruiting a Sales Manager to drive operational excellence and manage a team of Business Development Leads to deliver an optimum level of service to their customers. You will have a proven track record of engaging with, motivating, and proactively managing a sales team, and confidence with working in a busy sales environment. Benefits and Package for a Sales Manager: Salary: Up to £38,000 per annum + an uncapped commission structure Hours: Monday - Friday, Office Hours Contract: Permanent Location: Banbury Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of a Sales Manager: Leading, inspiring, and developing a team of BDL to achieve and exceed performance targets Monitoring and optimising Contact Centre metrics to deliver exceptional customer experiences Weekly meetings with CEO and key senior stakeholders to discuss team performance and ongoing targets Providing hands-on coaching and development to enhance team performance and individual growth Holding training sessions for raw talent candidates Driving results for ambitious KPIs and service standards Utilising your commercial acumen to identify opportunities for improvement and innovation Collaborating with other departments to align strategies and achieve business goals Key Skills and Experience of a Sales Manager: 3+ years as a Sales Team Manager Experience managing a team of 10 or more Team and side-by-side coaching experience is advantageous A proven track record of engaging with and managing a sales team Be inspired to drive excellence with your own targets and your teamsIf you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

This is a fantastic opportunity to work primarily on a greenfield programme working with enterprise architects, solution architects, product owners and engineers in agile delivery teams in the design and development of our new Salesforce centred insurance and customer platform.

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. We are seeking an experienced and proactive Contact Centre Manager to join our leadership team. Ensure the effecti

Lead and motivate the contact centre team to deliver consistent, patient-focused service. Contact/call centre operations experience. This is more than a typical Contact Centre role - its a leadership position with real impact.

Unified Communications & Contact Centre Product Manager. Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.

This is more than a typical Contact Centre role - it’s a leadership position with real impact. Lead and motivate the contact centre team to deliver consistent, patient‑focused service. You’ll take ownership of service quality, carrying out regular call audits and quality control checks to ensu

Are you a commercially driven Contact Centre leader who thrives in a high-performance, sales-focused environment? My Client is seeking an experienced Contact Centre Manager (Sales) to take ownership of a critical function within the business. As Contact Centre Manager (Sales), you will hold full acc

Contact/call centre operations experience. This is more than a typical Contact Centre role - its a leadership position with real impact. Lead and motivate the contact centre team to deliver consistent, patient-focused service.

Act as the first point of contact for visitors, clients, and suppliers. Provide general administrative assistance to the wider team and support in the absence of the Office Manager. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential di

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Shift details: 07:00 - 19:30 or 19:30 - 07:00.This position is to work on the Memory Care floor.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us,

Your role will be to lead and inspire a dedicated staff team, ensuring the delivery of person-centred support that promotes dignity, independence, and wellbeing.

Being involved in the person-centred care planning process, by implementing, monitoring, and undertaking monthly evaluations. Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any

To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on or apply online with a covering note of your experience and suitability referencing the job ID number.

Shift details: 08:00 - 20:00, 3 days a week.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' liv

Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Deputise for the Registered Manager, leading by example to deliver high standards of care.

Join Nurseline Community Services to provide compassionate, high-complex mental health care at home for people with behavior that challenges and personality disorders.We are looking for dedicated HCAs to lead the delivery of person-centered mental health services directly in people’s homes, ensuri

Veterinary Receptionist - Oxford.If you enjoy delivering excellent service and working as part of a team, we have the perfect opportunity for you at our Oxford practice.Please note that while this role is contractually based at Abingdon Vets for Pets, the successful applicant will work across all th

Als Reception Supervisor fungeer je als Duty Manager bij het leiden van het receptieteam om onze leden te verwelkomen en een eersteklas ervaring te bieden.

Bath, North Somerset & Surrounding Areas (community based & hybrid working).Fixed term until September 2027 (extension possible subject to funding).Community-based delivery with hybrid working.We are recruiting an experienced.

ENGINEERING TEAM LEADER – FOOD MANUFACTURING.Competitive Salary + Career Progression.Tired of firefighting with no backing? Carrying a team but getting nowhere? Let's change that.A well-established food manufacturer in Scunthorpe has.They're looking for an Engineering Team Leader ready t.

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of

Team Leader vacancies to be based in Enfield.Join Our Team: Team Leader (Enfield and surrounding waterways (Lee & Stort)).We're excited to welcome a new Team Leader at our London & South East location, to supervise teams of Volunteers.This role follows a 37 hours, over a 7 day working pattern.The po

As the first point of contact for staff and visitors, you will ensure the reception area runs smoothly.

At British Gypsum we are looking for a Warehouse Operative to join our Warehouse Team at Sherburn, helping to deliver safe, accurate and on-time orders to our customers while maintaining the highest standards of safety, quality and service.This is a great opportunity for someone who enjoys variety,

Forde Automotive, a leading provider of car delivery drivers across the UK, are seeking competent and customer-oriented individuals to join their team.Their clients, prominent players in the automotive sector, require car delivery drivers on a national scale.As a car delivery driver, you will work i

The starting salary for this role is £36,873 per annum for working 36 hours per week plus enhanced rates of pay for weekends, bank holidays and sleep in duties.Are you ready to take the next step in your career in residential children's care?.We have a great opportunity for a.Children's Residential

Responsibilities * Lead and supervise teams of riggers and seasonal staff on-site * Take responsibility for the installation and de-rig of marquee structures at various locations across the UK * Ensure all work is completed safely, on time, and to the required standard

Weekend Lodge Porter (Receptionist).Lady Margaret Hall is a constituent college of the University of Oxford and is located in peaceful, spacious gardens beside the University Parks.Our team of Porters are responsible for welcoming people to the College, providing advice, assistance and support to st

Contact Thorne & Wait on 01869 866448.

Deputise for the Service Manager in partnership meetings and borough-wide substance misuse forums.

Job Title: Refrigeration / Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 1 Refrigeration / Warehouse Operative for an ongoing temp to perm assignment in Swindon, SN3.The role would be split in refrigeration 80% and Warehouse 20%.

Your new role As the first point of contact for staff and visitors, you will ensure the reception area runs smoothly.

My Client is a well established group of high end private orthodontic dental practices; they have gone through great expansion over the past few years and looking to grow even more into 2026 and strengthen their front desk reception area.They have a really low staff turnover as people enjoy working

Redline has been retained by a leading process instrumentation manufacturer who are looking for a Engineering Manager to join their R&D team based in Surrey.