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QC Group Customer Service Manager Department: Finance and Corporate Support Section: Business Support and Customer Contact Salary: Grade 9, £58,490 - £61,462 Contract: Full-time, Permanent Hours: Monday - Friday, 35 hours per week Role Overview Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Following an internal promotion, we are looking to appoint a Customer Service Manager to lead customer service across the Queens Cross Group. Reporting to the Director of Finance and Corporate Support, you will be responsible for delivering our Customer Service Strategy, ensuring every customer receives an outstanding experience regardless of how they choose to contact us. Working closely with colleagues across the organisation, you will use customer insight, performance data and feedback to drive continuous improvement, influence decision-making and support the ongoing digital transformation of our customer services. You'll lead our frontline customer service and business support functions, developing high-performing teams while embedding a culture that puts customers first. Key Responsibilities • Lead the delivery of the QC Group Customer Service Strategy, ensuring an excellent and consistent customer experience across all services., • Manage and develop frontline Customer Service and Business Support teams, promoting high performance, engagement and continuous improvement., • Use customer feedback, complaints and performance data to identify trends and drive service improvements across the organisation., • Champion digital transformation by developing customer-focused processes and maximising the use of CRM and other digital technologies., • Work collaboratively with managers and stakeholders to influence service delivery, improve customer outcomes and embed a customer-first culture., • Monitor customer service performance, ensuring service standards, KPIs and regulatory requirements are consistently achieved., • Produce and present reports and insights to senior leaders, using data to support decision-making and shape future customer service improvements. Essential Criteria We're looking for an inspiring leader who is passionate about delivering exceptional customer experiences and leading positive organisational change. You will bring: • Significant experience leading customer service or contact centre operations., • A proven track record of improving customer satisfaction and service performance., • Experience leading and developing high-performing teams., • Strong analytical skills with the ability to turn customer insight into meaningful service improvements., • Experience implementing digital solutions and improving customer journeys., • Excellent communication and stakeholder management skills with the confidence to influence at all levels., • A collaborative approach and a genuine commitment to delivering excellent outcomes for customers., • Experience within social housing is desirable but not essential. We are interested in candidates who can demonstrate transferable leadership, customer service and change management experience from any sector. Full details of the role is available in the job description on our website, please click the Apply button now. We Will Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. How to Apply Please click the Apply button now. Please note there is no fixed closing date for this vacancy. Applications will be considered as they are received, and we reserve the right to close the advert early if a suitable number of applications is received. Early application is therefore encouraged.

Location: Remote (home/field-based covering Central and South regions including London, Birmingham, Bristol, and Cardiff Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the West Midlands to help scale this area of the business. This role will cover Central and South including London, Birmingham, Bristol, and Cardiff. You will ideally be based in the West Midlands, providing central driving access to England and Wales and a manageable monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

A dynamic and supportive commercial property management firm is seeking a Commercial Property Manager to join their team in Glasgow. The firm manages a diverse portfolio of commercial properties across the UK, including city centre Class A offices, local retail units, and industrial estates. This role offers a varied and exciting work environment with a strong emphasis on personal and supportive client relationships. Role Overview: The successful candidate will be responsible for developing and growing their knowledge and experience in commercial property management. They will take responsibility for their own clients, be a real team player, and be willing to travel regularly throughout Scotland and occasionally the wider UK. Qualifications Required: • Full driving licence, • At least 2 years’ experience in a similar role within the commercial property sector Skills Required: • Good communication skills (written and verbal), • Strong organizational, planning, and multi-tasking abilities, • Excellent interpersonal skills for maintaining and developing client relationships, • Attention to detail, • Team working, • Proficient in using IT equipment and software packages (e.g., MS Office) Responsibilities: • Serve as the primary point of contact for clients and tenants regarding day-to-day commercial property management, • Support the Client Finance team with utilities, service charges, invoicing, and billing, • Conduct site management and safety inspections, • Contribute to internal operations, such as process improvement and office management Career Progression and Development: Our client values continual professional development and is committed to enhancing the skills and knowledge of its team members. The successful candidate will be assigned a personalized career development plan. This plan will include both internal on-the-job training and external formal training and certification as needed. Salary: £35,000 to £40,000 (depending on experience) plus benefits Hours of work: Full Time (37.5 hours per week) Benefits: • 33 days’ holiday per year, • Flexible and/or hybrid working opportunities, • Employee healthcare assistance program, • Tailored career progression - in line with your aspirations, • Life Assurance (4x annual salary), • Income Protection (4x annual salary), • Workplace Wellness Support Service, GP access, and mental health consultation and support, • Cycle to Work scheme, • Early Finish Fridays, • Extra day off on your birthday Application Process: If you are looking to advance your career in commercial property management and join a dynamic and supportive team with excellent career progression and benefits then get in touch today

Project Manager – Major Projects Main Contractor Permanent Location - Glasgow Salary: £65,000 - £75,000 + benefits package Ref: GR1527 Gibson Recruitment Limited Job Description: A major Building contractor who are known as a real market leader in their field, delivering large scale new build construction projects the length and breadth of the UK. Complimenting the Project Director and Construction Manager, the successful Project Manager will help form the delivery team for the construction of a new £150m+ flagship development in Glasgow. This position would suit established Project Managers, or experienced Senior Site Managers with extensive relevant experience who are keen to progress into Project Management. HIGH-RISE experience is essential for this role. Responsibilities: · Act as the point of contact for client. · Formulate and present progress reporting structure both internally and to the client. · Assist Project Director in Formulating and agreeing main contract programmes. · Assist Project Director in setting the agenda for the construction process and the design information co-ordination to achieve that process. · Ensure site team manage and maintain required standards in relation to site health and safety, security and fire policies. · Manage company administration procedures and maintain accurate records. · Delegate work packages to build team. · Work with Quantity Surveyors in relation to distribution of contractual correspondence. · Ensure that the team conduct regular meetings with stakeholders in line with agreed schedule and that those meetings are recorded correctly and distributed as required. · Build and maintain strong relationships between all stakeholders including build, commercial and design teams and make sure that regular and appropriate meetings take place as required. · Maintain regular communication with line manager and escalate issues and risks as required. · Manage, maintain and share a risk register and identify mitigations as required. · Attend and fully participate in all pre-order and pre-start meetings. · Liaise with client, architect, structural engineers, Building Control, NHBC and other organisations as required. · Ensure design is progressed in line with the programme requirements. · Ensure procurement orders are placed in a timely manner. Essential Criteria: · Proven track record of working on high-rise new build projects for a main contractor or residential builder. · Degree in Construction Management or Civil Engineering · A respectable leader with organisational skills and the ability to maintain relationships with internal and external stakeholders. · CSCS, SMSTS & First Aid · Applicants must reside within commuting distance of Glasgow City Centre. What To Do Now: Please apply now with your most up to date CV or call Graeme on the details below for more information. If this role is not for you but you would like to have a conversation regarding your next career move, don't hesitate to give us a call, in confidence.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Future proof your career!, • REMOTE. UK ONLY., • £50k-£60k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS | CCaaS Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions. If you are looking to future proof your career and be on the pulse of modern SaaS & AI technology, please read on. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 5+ years in a Technical Servcies role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP), • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. You must be based in the UK and be eligible for security clearance. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Account Manager - SaaS, VoIP, SIP If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: • 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology., • Sound technical knowledge of TCP/IP networking and VoIP technology., • A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP), • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony Salary & Benefits: • Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support. Security Clearance: Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years. To be considered for this opportunity, please share your CV and covering information by hitting apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - SaaS | Contact Centre Work at the forefront of CX Solutions. Leverage AI and modern technology. Future proof your career! Our client is a market leader in Customer Experience Engagement and AI technology. They are gorwing their team and looking for talented, enthusiastic and ambitious Technical Account Managers to join their global customer team. If you are looking for an exciting job opportunity that will future proof your career, read on. The role of Technical Account Manager (TAM) is part of a professional services team and is a post-sales focused technical support and advisory role. You will join a talented global team with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 2+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem-solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Position: Production Manager (Creative, Marketing, Digital, Content and Channels) Hours: Full-time, 35 hours a week Contract: 12-month fixed term contract, Maternity Cover Location: Office-based in London N4 with the flexibility to work remotely Salary: Starting from £35,825 per annum plus excellent benefits Salary Band and Job Family: Band 2, Profession/Technical You’ll start at the entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. About the Employer This charity makes sure that people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Our client is looking for a proactive Production Manager to drive the planning, coordination and delivery of digital, creative and content projects that support their engagement goals. This is a key delivery role within the Digital delivery and planning team as part of the Engagement department. You will help to traffic and coordinate a wide range of small‑to‑medium projects, ensuring work is well‑planned, on track and clearly communicated. You’ll play an important role in stakeholder management, keeping projects within agreed timeframes and resourcing constraints, while supporting the smooth flow of work across the department. You’ll work closely with digital project managers and specialists within the team and with stakeholders across the organisation, helping turn ideas into high‑quality output. This is an exciting time to join this team as it continues to develop ways of working and delivering an ambitious engagement roadmap. This is are a supportive and vibrant team, who is dedicated to making a difference for people with MS. What you will do You’ll be responsible for: • Reviewing incoming briefs and leading an effective triage rocess to ensure work is prioritised, scoped and resourced appropriately, • Working closely with people across the team to ensure effective communication with teams who commission work with this team, from across the organisation, • Account management and monitoring of progress, ensuring clear communication with stakeholders at every stage, • Managing the day‑to‑day traffic, the production inbox and updates, scheduling and coordination of projects, working together with people across our department and external suppliers, • Supporting the digital project managers and senior leads by:, • Developing and maintaining project plans and scope of work outlines, • Writing up meeting notes and actions, • Undertaking basic risk assessments and reporting, • End‑to‑end coordination and management of smaller projects where relevant, • Effective resource management, reporting and evaluation to inform better planning, • Driving continuous improvement in production workflows, helping to embed consistent, efficient and scalable processes across the team, • Supporting with the running of the quarterly planning cycle, including team coordination and communications to all relevant stakeholders across the organisation, • Monitoring and reporting on progress Who they are looking for • Experience coordinating or managing digital, content or creative projects, • Confidence juggling multiple workstreams and keeping projects on track, • Strong organisational skills and attention to detail, • Experience working with project management or workflow tools, • Clear, professional communication skills, both written and verbal, • Experience working collaboratively with creatives and stakeholders, • An interest in digital delivery, planning, content production and continuous improvement Please note this is a 12-month fixed term Maternity cover contact. Closing date for applications: 9:00 on Monday 11th May 2026 Interviews for shortlisted candidates will take place on 20th and 21st May 2026. You may currently be working in roles such as Digital Production Manager, Creative Producer, Junior Project Manager, Content Project Manager or Traffic Manager, particularly within digital, content, marketing or charity environments. Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they are committed to promoting equality and diversity. You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: This employer has a wide range of employee benefits including (but not limited to): Encouraging work life balance • 38 days paid annual leave (including bank holidays), pro-rata for part-time, • More annual leave entitlement, based on length of employment, • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them), • Flexible working options Caring for you and your family • Generous sick pay entitlement, • More sick pay entitlement, based on length of employment, • Opportunity to buy and sell annual leave in each calendar year, • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis, • Enhanced leave for new parents, • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information, • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year), • 10 days paid disability leave a year, pro-rata for part-time, • 10 days paid carers’ leave a year, pro-rata for part-time, • Cycle to work scheme, • Death in service scheme, • New family-friendly benefits, including paid leave:, • in the event of miscarriage or still birth, • to support fertility treatments, • for antenatal appointments for both parents Thinking about your finances • Enhanced salary sacrifice pension scheme, • Discounted season ticket loan and interest-free emergency loans, • Give as you earn to support other charities of your choice before tax, • New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager, • Yearly internal apprenticeship opportunities, • New, modern offices that embrace working together both in-person and remotely, • Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups), • Active and supportive internal employee networking groups for collaboration and peer support, • 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community), • 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. No agencies please.

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre.

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at _! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa, we collaborate to provide outstanding support to customers across the financial industry — with responsible lending at the heart of what we do. The Auto Account Manager plays a key role in this, working alongside the Head of Sales and broader team to grow and maintain strong partnerships with Zopa’s network of dealer and broker partners. This role will support continued growth by taking ownership of key accounts and delivering excellent service. Building and nurturing long-term relationships will be a central part of your success here. • Serve as the main point of contact for assigned partner accounts, • Build trusted, consultative relationships with key accounts and stakeholders, • Grow the Zopa Auto Finance programme by developing new accounts within your network, • Ensure timely and effective delivery of solutions aligned with partner goals, • Communicate progress of monthly/quarterly initiatives with stakeholders, • Lead regular business reviews with partners to evaluate performance and opportunities, • Monitor key account metrics such as volume, credit quality, and pricing, • Maintain accurate records and insights in Salesforce, • Collaborate across the sales team to identify growth opportunities, • Address partner needs and manage escalations professionally, • Help shape the Auto Ops team by contributing industry knowledge, • Host webinars and training workshops for partners, • Ensure compliance with internal processes, audits, and controls, • Work closely with the Commercial Team to support the Auto Partner Success strategy, • You bring a strong network of dealers from your experience in the auto finance industry, • You have experience in account management and understand auto trade language and processes, • You’re an empathetic and confident communicator, committed to delivering seamless service, • You’re skilled in stakeholder management and comfortable working with people at all levels, • You hold a full UK Driving Licence (with fewer than 6 points)Please note this role will be based "remotely" but will require regular travel to clients around the North East. #LI-LK1 We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍London, Cardiff or Remote | 💰 £60,000 - £75,000 (depending on experience) + | ✨ ⭐Our Compliance Assurance team We’re looking for a Compliance Assurance Manager to join our second line of defence (2LoD). You’ll help to provide oversight and check and challenge to the first line of defence (1LoD), providing assurance over how Monzo manages conduct risk. At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We operate a “three lines of defence” model of risk management at Monzo: you’ll be working in the 2LoD as part of our Risk and Compliance Collective, in the Compliance Assurance Team. 🔑You’ll play a key role by... • Supporting teams at Monzo to understand the compliance and conduct risks in their area through timely delivery of the Compliance Assurance Plan., • Conducting end to end assurance reviews of key regulations, processes and controls with high attention to detail. You’ll provide stakeholders with clear feedback to further strengthen Monzo’s control environment. You take a pragmatic approach to really focus on the issues that matter., • Challenging policies and procedures to ensure that Monzo’s providing good customer outcomes and meeting regulatory requirements., • Providing subject matter expertise to strengthen the Risk and Compliance function and to support Monzo in growing safely., • Independently delivering clearly written, impactful reports and compliance assurance management information in a range of formats to audiences across the business. Both of these are delivered with high attention to detail., • Tracking and validating closures of actions stemming from compliance assurance reviews., • Exploring new ways to streamline, automate and enhance Monzo’s approach to compliance assurance., • Providing oversight of/support to the work of other Compliance Assurance Managers/Analysts., • Delivering other Compliance team activities including the compliance risk assessment, maintenance of the Compliance Assurance methodology and annual planning., • Inspiring a proactive, positive culture towards regulation and legislation across the bank., • Delivering continuous improvement to the function and helping to create a ‘centre of excellence’. 🤩We’d love to hear from you if… • You have experience working in a compliance monitoring, compliance assurance or audit role within a regulated financial services environment. You have practical experience of delivering end to end assurance reviews on a variety of products and regulatory topics., • You're self-motivated, highly organised and focused on executing well. You’re able to work independently at pace and with changing priorities. You can balance timely delivery of an assurance review alongside other tasks., • You have a strong knowledge of Monzo’s conduct risks and the FCA Handbook (particularly BCOBS, CONC, SYSC, ICOB and DISP). You also have a great knowledge of other important rules and guidance such as the Consumer Duty and Vulnerable Customers guidance., • You have the ability to analyse large amounts of information to draw clear, conclusions., • Experience in a Fintech, data driven or highly automated environment would be a plus., • You have in depth knowledge of the role of the Risk and Compliance function., • You have great stakeholder management skills at various levels of seniority. You’re able to build strong, mutually respectful relationships with diverse teams and deliver findings and issues with kindness., • You are a compliance assurance SME and recognise the value of compliance being a competitive advantage in a business like Monzo., • You’re excited about the future of banking and want to work with us to shape it safely. 🙌What’s in it for you 💰£60,000 - £75,000 ➕ share options. 📍This role can be based in our London or Cardiff offices, or be distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! _. 🌈 The application journey has 4 key steps: • Recruiter call - 30 mins, • Initial video interview with hiring manager - 30 mins, • Technical video interview with hiring manager & stakeholder - 60 mins, • Behavioural video interview with two stakeholders - 60 mins Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on _ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TK1 #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Location: Remote (home/field-based covering the North of England and Scotland, including Manchester, Leeds, Liverpool, Edinburgh and Glasgow) Hours: 37 hours per week Salary: £35,000 DOE + car allowance + commission (OTE £70,000) We are growing our presence in the Purpose Built Student Accommodation (PBSA) and Build to Rent (BTR) sectors and are looking for a commercially driven Business Development Manager in the North of England to help scale this area of the business. This role will cover Scotland and Northern England, including Manchester, Leeds, Liverpool and Edinburgh and Glasgow. You will ideally be based in Greater Manchester or West Yorkshire, allowing efficient driving access across Northern England and Scotland and a practical monthly drive to Sheffield HQ. UniHomes is the UK’s go to student accommodation marketplace, supporting millions of students’ searches every year and delivering high quality enquiries to accommodation providers nationwide. As demand for varying formats of accommodation continues to rise, we are working with a wider range of PBSA and BTR operators to help renters find their perfect home and the operators improve their visibility and fill rooms. In this role, you will take ownership of developing new PBSA and BTR partnerships, working primarily with individual buildings and smaller portfolios. You will identify opportunities, win new partners, and manage relationships end to end through onboarding, performance, and renewal. You’ll act as a trusted commercial contact throughout the advertising term, ensuring partners see ongoing value from UniHomes. Where appropriate, you’ll also support partners as they explore more strategic ways of working with us as their portfolios grow. This is a field based role with a high level of autonomy, offering the chance to make a tangible impact in a growing segment of the business, alongside strong earning potential through uncapped commission. Key responsibilities: • Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios., • Proactively research and approach new operators aligned to the UniHomes proposition., • Spend significant time in the field meeting prospective partners across your territory., • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance., • Manage the full commercial lifecycle from initial outreach through to close., • Support new partners through onboarding, ensuring listings are well set up from launch., • Build strong, long-term relationships, acting as the main commercial point of contact., • Use performance insight and market context to lead renewal discussions., • Identify opportunities for relationships to deepen or evolve over time., • Keep CRM records, pipeline activity and reporting up to date., • Stay close to PBSA and BTR market trends, student demand, and competitor activity., • Represent UniHomes professionally at meetings and relevant industry events., • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required. Skills and experience: • Proven experience in a field-based sales or business development role., • Experience within PBSA, BTR, student accommodation or property portal sales is highly desirable., • Strong communication, presentation, and negotiation skills., • Comfortable with frequent travel, long drives and managing a national territory., • Self-motivated, target driven and resilient., • Ability to build rapport quickly and develop long term relationships., • Full UK driving licence and access to your own vehicle. About us: At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen What do you get when you work here?_ With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. _Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Senior Design Manager - Shape the Future of Critical UK Infrastructure VolkerStevin, part of the renowned VolkerWessels UK Group, is searching for an exceptional Senior Design Manager to join our industry-leading civil engineering team. If you're driven by complex challenges, inspired by multidisciplinary collaboration, and ready to influence some of the UK's most vital infrastructure projects, this role will feel like home. From maritime engineering to flood risk management, defence, energy, water, and major regeneration, our work transforms communities and protects the nation. You'll be joining a business known for delivering innovative, integrated engineering solutions - and you'll be at the heart of one of our long-term frameworks, working between our Glasgow City Centre office and our project location in Helensburgh. Security Clearance This role requires the successful candidate to achieve and maintain BPSS / SC security clearance. Eligibility may be influenced by nationality, place of birth, and residency history. Further details can be found via UK Security Vetting. Why This Role Matters As Senior Design Manager, you will be the driving force behind the design coordination and technical excellence of the project. You'll guide multiple design consultants, collaborate closely with clients and project teams, and ensure every design package is robust, buildable, and aligned with project strategy. Your leadership will shape tender approaches, influence procurement strategies, and ensure that innovation and value engineering are embedded into every stage of the design journey. Key Responsibilities Lead the integrated design process across pre-construction and construction phases. Challenge technical assumptions to strengthen pre-contract strategy. Conduct technical design reviews ensuring compliance and quality. Define consultant scopes, responsibilities, and fee agreements. Drive value engineering and identify opportunities for value creation. Analyse Employer's Requirements to clarify obligations and design direction. Monitor design quality across all deliverables. Manage design deliverables to procurement and construction teams. Lead and document Design Liaison Meetings. Coordinate design interfaces across all disciplines. Manage stakeholder relationships throughout the design process. Secure client approvals for design solutions and deliverables. Control internal scope changes. Promote innovation and cost-effective design thinking. Review subcontractor design proposals. Maintain drawing and specification registers. Facilitate the design risk register. About you Relevant knowledge and experience in site management and construction techniques Knowledge of design processes Design Managers need to be Chartered Engineer MICE or equivalent Commercial awareness Preference for marine or M&E works experience Have an understanding of different Client procurement routes Experience of site/contract procedures would be an advantage Ability to organise, plan, programme and manage workloads Bidding experience would be desirable Contractor or Engineering practice background If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. TPBN1_UKTJ

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP.

Senior Customer Success Specialist - Technical Account Manager • Software, SaaS, B2B, • Frankfurt, Remote, German Speaking Our client is a market leader in Unified Communications & Contact Centre (SaaS) solutions. The role of Senior Technical Account Manager (Customer Success) is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. A great opportunity to join a fast growing, successful company and develop your career. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within SaaS/Software, APIs, Database etc Experience Requirements: • 3+ years in a customer facing role such as Customer Success, Account Manager, Pre-Sales Support, etc., • Knowledge of end user technical support & troubleshooting - Web APIs, Software, Scripting, Database, • Bonus points for experience with Contact Centre solutions, VoIP, SIP etc, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. This is a great opportunity to develop your career with an ambitious and fast growing company. There will be a lot of opportunity to grow your career, learn and develop. Applicants must be located in Germany and have strong German language skills. C1 and above. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

I require an experienced Mechanical Project Manager to work on a project in Dublin, Ireland on a long term basis (2 years +) for an established client. Paying a salary based on experience between £600 - 650 a shift + Outside IR35 + 2 year duration + Monthly payments The Project Manager will be responsible for overseeing sub contractors installing mechanical systems into a large data centre. Responsibilities will include: - Working alongside a professional engineering team in the creation and execution of project delivery strategies. Chair weekly meetings with the client Understanding the stages and milestones of the project life cycle, working alongside the design, delivery and commercial teams. Ensuring the project program, documentation is being correctly administered and maintained. Overseeing sub contractors and liaising with the client throughout the project adhereing to the clients standards. Good knowledge of Health and Safety requirements. Delivering these projects in accordance with a program of works. Foreseeing any issues and working with all stakeholders to resolve them. Reporting into the project director. This role will allow a project manager to take a lead role working for an experienced engineering company. Payments are £600 - 650 a day with weekly payments, Outside IR35 and long term durations of works. Please send your CV or contact William on the number provided to discuss this role in more detail. Keywords // Mechanical // Mechanical Project Manager // Dublin // Data Centre TPBN1_UKTJ

Office Manager Location: Glasgow Hours: Full-time, Office-Based Monday - Thursday: 8:30am - 5:30pm | Friday: 8:30am - 3:30pm An established and highly respected engineering consultancy is seeking an experienced Office Manager to join its Glasgow headquarters. With a strong reputation for delivering innovative and cost-effective solutions across a diverse range of projects, the business is entering an exciting period of growth and is looking for an organised, proactive professional to play a key role in its continued success. This is a fantastic opportunity for an experienced Office Manager who enjoys being at the centre of a busy professional environment and takes pride in ensuring the smooth day-to-day running of an office. Reporting directly to the senior leadership team, you will take ownership of office operations and provide administrative support across the business. This is a varied position requiring strong organisational skills, attention to detail and the ability to manage multiple priorities. Responsibilities will include: Managing the day-to-day operations of the office Coordinating facilities, suppliers and office resources Supporting senior management with administrative and organisational tasks Assisting with HR administration and employee records Managing company documentation and maintaining accurate records Coordinating meetings, diaries and office communications Supporting finance processes including purchase orders, invoicing and general administration Ensuring company procedures and compliance requirements are maintained Acting as a key point of contact for staff, clients and external stakeholders We are looking for an experienced Office Manager who can work independently and confidently within a professional services environment. You will ideally have: Previous experience in an Office Manager or Senior Administrator role Excellent organisational and multitasking abilities Strong communication and interpersonal skills A proactive and solution-focused approach High levels of accuracy and attention to detail Proficiency in Microsoft Office applications Experience working within engineering, construction, consultancy or other professional services environments would be advantageous Due to the nature of some projects undertaken by the business, applicants must be eligible for security clearance or willing to undergo the clearance process, with support provided by the employer. To apply or discuss this opportunity in confidence, please submit your CV today Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Senior Design Manager - Shape the Future of Critical UK Infrastructure VolkerStevin, part of the renowned VolkerWessels UK Group, is searching for an exceptional Senior Design Manager to join our industry‑leading civil engineering team. If you're driven by complex challenges, inspired by multidisciplinary collaboration, and ready to influence some of the UK's most vital infrastructure projects, this role will feel like home. From maritime engineering to flood risk management, defence, energy, water, and major regeneration, our work transforms communities and protects the nation. You'll be joining a business known for delivering innovative, integrated engineering solutions - and you'll be at the heart of one of our long‑term frameworks, working between our Glasgow City Centre office and our project location in Helensburgh. Security Clearance This role requires the successful candidate to achieve and maintain BPSS / SC security clearance. Eligibility may be influenced by nationality, place of birth, and residency history. Further details can be found via UK Security Vetting. Why This Role Matters As Senior Design Manager, you will be the driving force behind the design coordination and technical excellence of the project. You'll guide multiple design consultants, collaborate closely with clients and project teams, and ensure every design package is robust, buildable, and aligned with project strategy. Your leadership will shape tender approaches, influence procurement strategies, and ensure that innovation and value engineering are embedded into every stage of the design journey. Key Responsibilities Lead the integrated design process across pre‑construction and construction phases. Challenge technical assumptions to strengthen pre‑contract strategy. Conduct technical design reviews ensuring compliance and quality. Define consultant scopes, responsibilities, and fee agreements. Drive value engineering and identify opportunities for value creation. Analyse Employer's Requirements to clarify obligations and design direction. Monitor design quality across all deliverables. Manage design deliverables to procurement and construction teams. Lead and document Design Liaison Meetings. Coordinate design interfaces across all disciplines. Manage stakeholder relationships throughout the design process. Secure client approvals for design solutions and deliverables. Control internal scope changes. Promote innovation and cost‑effective design thinking. Review subcontractor design proposals. Maintain drawing and specification registers. Facilitate the design risk register. About you • Relevant knowledge and experience in site management and construction techniques Knowledge of design processes Design Managers need to be Chartered Engineer MICE or equivalent Commercial awareness Preference for marine or M&E works experience Have an understanding of different Client procurement routes Experience of site/contract procedures would be an advantage Ability to organise, plan, programme and manage workloads Bidding experience would be desirable * Contractor or Engineering practice background If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all

Field 1 Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. Field2 Planning Manager - Marine & Civil Engineering Project | Helensburgh, Scotland Join VolkerStevin and help deliver a major long-term infrastructure project that combines complex marine and civil engineering works. This is an exciting opportunity for an experienced Planning Manager to lead planning activities from tender stage through to project delivery while working across our Helensburgh project offices and Glasgow city centre office. Reporting to the Head of Planning , you will manage a team of Senior Planners and Planners, ensuring programmes are developed, maintained and delivered in line with VolkerStevin Planning Standards and business management systems. You will play a key role in driving project performance, managing programme risks, and supporting successful delivery on a nationally significant project. What You'll Be Doing Tender Stage: Lead all planning activities throughout the bid lifecycle. Develop and maintain compliant tender programmes. Identify programme constraints, risks, opportunities and contractual requirements. Establish construction methodologies, sequencing and delivery strategies. Work closely with estimators, operational teams and bid managers to develop robust programmes. Apply resource planning and levelling techniques across labour, plant and materials. Support value engineering initiatives and programme optimisation. Lead programme presentations and ensure effective tender handovers.Contract Delivery: Develop, manage and maintain contract programmes. Lead collaborative planning sessions with project teams. Produce programme updates, dashboards and monthly reports. Monitor progress, productivity, change control and programme risk. Analyse performance data to support informed decision-making. Manage recovery programmes and planning requirements arising from project change. Ensure accurate reporting and communication with clients and stakeholders. Leadership Responsibilities You will also: Lead, mentor and develop planning teams. Manage planning resources across projects and workstreams. Drive continuous improvement and planning best practice. Deliver training and support the wider VolkerStevin Planning Community. Provide strategic planning insights and reports to senior leadership. Security Clearance The successful candidate must be able to obtain and maintain BPSS and SC Security Clearance. Eligibility may be affected by nationality, citizenship, residency history and other security vetting requirements. Why VolkerStevin? This is an opportunity to work on a landmark infrastructure project, lead talented planning professionals, and help deliver complex engineering solutions that leave a lasting legacy. At VolkerStevin, safety, collaboration, innovation and continuous improvement are at the heart of everything we do. If you're ready to lead planning on one of Scotland's most exciting marine and civil engineering projects, we'd love to hear from you. About you About You We're looking for a planning professional with: A Degree or HND in a relevant subject is desirable, as is Professional membership of one or more of the following: RICS/CIOB/RIBA/ICE/CIBSE. Significant experience in civil engineering, marine, infrastructure or major construction projects. Proven leadership experience managing planning teams. Strong expertise in programme management, risk management and project controls. Excellent communication and stakeholder management skills. Advanced knowledge of planning software and construction methodologies. A collaborative approach and commitment to delivering high-quality outcomes.If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-DL1

Role: Contact Centre Advisor Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period) Salary: £24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teamsPlease follow the link to apply for this Contact Centre Advisor role based in Glasgow. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail