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Your new company \nAre you an experienced team leader who leads from the front? \nIf so, I want to hear from you!\nMy client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional team leader to join their expanding business. \nWorking from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed. \n\nYour new role \nThe position is offered full time from Monday to Friday with a hybrid model in place. \nHours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. \nThe main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.\nSome of your duties will include but not limited to \nProvide cover when the Team Manager is absent\nLiaise regularly with the Team Manager to align priorities\nSupport day-to-day management of team rotas and work distribution\nLiaise with internal teams to support timely resolution of complex cases.Contact customers who have requested management escalation\nCarry out quality control checks on completed cases and calls.Provide feedback and coaching to improve performance and compliance\nStrong understanding of Business Support policies, processes and operations.\nUnderstanding of regulatory requirements, including Consumer Duty and complaints handling\nAwareness of operational risk \n\nWhat you'll need to succeed \n\nProven history of working within financial services or an office-based team leader position\nStrong communications skills \nPersonable and professional \nPassion for going that extra mile and developing staff\nExceptional eye for detail \n\nWhat you'll get in return \nCompetitive salary at between £33,000 and £35,000 per annum \nHybrid working \nGreat city centre location \nFriendly and supportive team \n25 days holiday plus bank holidays \n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

About The Company\nA well established fit out and refurbishment contractor in Liverpool City Centre who specialise in delivering high spec projects to clients in the retail, leisure & hospitality sectors, education and commercial sectors.\n\nAbout The Role\n\nAs Project Manager, you will oversee multiple fit-out and refurbishment projects simultaneously, reporting directly to the Construction Director.\n\nEach project team will typically include:\n\n * Site Manager\n\n * Quantity Surveyor\n\n * Direct and subcontracted workforce\n\nYou will take overall responsibility for the safe and successful delivery of projects, acting as line manager to Site Managers and ensuring projects are delivered from pre-construction through to final handover.\n\nThis is primarily an office-based role with site visits as required, and you will serve as the main client contact throughout the project lifecycle.\n\nRole & Responsibilities\n\n * Manage multiple fit-out and refurbishment projects concurrently from pre-construction through to completion and client handover\n\n * Develop and maintain project programmes, budgets, and resource plans\n\n * Coordinate with the Construction Director, Quantity Surveyors, Site Managers, and design teams to ensure projects run to schedule\n\n * Provide leadership and line management to Site Managers, including performance support and problem resolution\n\n * Ensure all projects are delivered in line with health & safety legislation, company policies, and CDM regulations\n\n * Monitor project progress, risks, and costs, taking corrective action where necessary\n\n * Chair and attend client meetings, progress meetings, and internal project reviews\n\n * Act as the primary client contact, maintaining strong working relationships and managing expectations\n\n * Review and approve method statements, risk assessments, and project documentation\n\n * Support the procurement process, including subcontractor selection and coordination with the commercial team\n\n * Ensure quality standards and specifications are met across all projects\n\n * Oversee snagging, commissioning, and final handover processes\n\n * Produce regular progress reports for senior management\n\n * Contribute to continuous improvement of project delivery processes\n\nRequirements\n\nTo succeed in this role, you should have:\n\n * Minimum 5 years’ experience in a senior management role within the fit-out/refurbishment sector\n\n * Experience delivering projects for retail, leisure, commercial clients\n\n * Strong organisation and multi-project management skills\n\n * Excellent people management and client-facing communication skills\n\nWhat’s on Offer\n\n * Competitive salary\n\n * Pension scheme\n\n * 25 days holiday + bank holidays\n\n * Discretionary bonus\n\n * Vitality health cover\n\n * Medicash plan\n\n * Death in service benefit

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The National Trust is renowned for its food and hospitality.We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job descrip