Offres contact centre manager à BootleCréer des alertes d'emploi

\n \n ROLE: Children's Contact Centre Deputy Manager \n LOCATION: Sefton \n RESPONSIBLE TO: Contact Centre Manager Manager \n Salary: £27,982.50 \n Working hours: 39.5 hours per week \n Working days: Tues-Fri 10:00am-18:00m - Saturday 09:00m-17:00pm \n This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance. \n Please note we will only accept candidates ... \n \n\n \n ZIPC1_UKTJ

ROLE : Children's Contact Centre Assistant Deputy ManagerLOCATION : LiverpoolRESPONSIBLE TO : Contact Centre Deputy manager / Centre ManagerSalary : £14.13 per hourWorking hours : 40 hours per weekWorking days : Monday - Friday 9-6 with one hour unpaid lunchThis is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.Please note we will only accept candidates with the following qualifications:NVQ Level 3Heath and Social CareSocial WorkEarly Years Care and EducationBTEC Level 3Heath and Social CareChildren and young Peoples WorkforceApprenticeship Level 3Childrens Care, Learning and DevelopmentCACHE Level 3Children and Young Peoples workforceSpecialist support for Teaching and Learning in schoolsTeaching AssisantPearson Edexcel Level 3Heath and Social careDegrees (BA, MSC)Chilhood and Youth StudiesSocial WorkSocial CareSocial StudiesSocial Work and Welfare StudiesFamily WellbeingPsychologyCounsellingSocial Care and CriminologySocial Welfare and CommunityEducationEarly Years EducationEducation and Professional StudiesWorking with Children and FamiliesPGEMain Objectives:The Assistant Deputy Manager supports the Deputy Manager and Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements.The Assistant Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required.Key Responsibilities:GeneralProactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and prioritiesMaintain at all times strict confidentiality of information relating to any sensitive informationCommunicate information effectively using the correct channels;Ensure familiarisation and adherence with Swan Familys policies and procedures at all timesMeet obligations in respect of Health and Safety, primarily not putting self and others at risk of harmCarry out responsibilities effectively, accurately, promptly and in a well-organised wayObserve and work to the Swan Familys Core ValuesDispose of confidential paperwork appropriately using secure methodsTo uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.Principal DutiesTo assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence.To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered.To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met.To ensure the centre is a safe environment to work in and visit.Ensuring timely flow of information between Swan Family, its clients and workers.To conduct Safeguarding (Warner) interviews with candidates where required.To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required.To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required.To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews.To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager.To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety.To resolve daily operational problems and queries efficiently and effectively.To promote a professional service at all times.To provide feedback and reporting to the Contact Centre Manager on a regular basis.To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.To ensure the centre standards are maintained and the centre is always clean and tidy.To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff.Performance MeasurementThe jobholders commitment to, and success in, their Personal Development Plan. Improvement in the quality and content of service provided.Ability to cope with periods of high workload and prioritise tasksContribution to the overall team effortAchievement of goals indicated in monthly performance reviewsAchievement of all areas of minimum performance standardsStrict ConfidentialityDue to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal.SupervisionThe jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior.Decision MakingThe jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager.Job Types: Full-timeBenefits:Company pensionWork Location: In personTPBN1_UKTJ

Financial Planning and Analysis Manager - Milton Keynes - About The Role - SALARY: From 49,354 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time permanent CLOSING DATE: 24/8/26 We reserve the right to close the advert earlier If we receive a high volume of applications. Were looking for a Financial Planning & Analysis Manager who will p lay a key part in driving financial performance across the VWFS UK Group, delivering insightful forecasting, planning, reporting, and budget management that supports informed decision-making. As a champion of data and continuous improvement, youll leverage BI tools to streamline processes, enhance performance analysis, and deliver high-quality financial insights that maximise efficiency and focus on value-added activities. What youll be doing: - Youll lead and challenge cost centre budgeting and expenditure reviews, promoting accountability, efficiency, and value for money. - Develop and enhance financial forecasting and planning models, leveraging BI tools to improve accuracy, automation, and decision-making. - Provide meaningful analysis and commentary on financial performance and key business metrics, translating data into actionable insights that drive results. - Partner with colleagues across Controlling to support strategic planning, forecasting, and financial modelling activities. - Conduct ad hoc financial analysis and business performance reviews to support senior leadership decision-making. - Act as the data and reporting subject matter expert, ensuring data quality, consistency, and confidence across UK and international stakeholders. - Develop and enhance financial forecasting and planning models, leveraging BI tools to improve accuracy, automation, and decision-making - Maintain compliance with regulatory and governance requirements, including FCA, ECB, E-OHB, and internal policy standards. What youll bring: Youll be at least p art-qualified ACCA/CIMA (or equivalent) with experience in Financial Planning & Analysis, Management Accounting, or Controlling within a complex corporate environment. Youll have a passion for data, process improvement, and delivering high-quality insights. And, be able to turn financial analysis into clear business actions and measurable results. Essential experience & skills - Youre a confident business partner with a track record of challenging and influencing stakeholders at all levels, including senior leadership, to support effective decision-making and cost optimisation. - Well-organised and process-driven, with the ability to manage multiple priorities, projects, and deadlines within a fast-paced environment. - Proactive and solution-focused, demonstrating initiative, sound judgement, and a continuous improvement mindset,with a commitment to ongoing professional development. - You have experience working within regulated environments and applying accounting standards, forecasting methodologies, and governance requirements. - Youll have proven experience developing and maintaining financial models, forecasts, budgets, and performance reporting, ideally within financial services, automotive finance, or a similarly regulated industry. - Strong analytical and commercial acumen, with the ability to translate complex financial data into meaningful insights and recommendations that drive business performance. - Advanced data literacy with experience championing data quality, governance, and reporting improvements through automation and business intelligence tools. - Strong systems capability, including SAP BW, Power BI/Tableau, and advanced Excel skills. - Excellent communication and presentation skills, with the ability to explain complex financial concepts clearly to both financial and non-financial audiences. Whats in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. - About You - About Us - Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be The Key to Mobility. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

I'm working with a large housing organisation who are looking for an experienced Contact Centre Manager to provide interim leadership across a high-volume customer contact operation. Interim Contact Centre Manager. This is a hands-on leadership role where you'll oversee a high-volume customer contac

Children's Contact Centre Assistant Deputy Manager.

Interim Contact Centre Manager £27 - £30 per hour PAYE + Holiday Pay 3-Month Contract Monday to Friday | No Weekend Working I'm working with a large housing organisation who are looking for an experienced Contact Centre Manager to provide interim leadership across a high-volume cus

Children's Contact Centre Deputy Manager.Contact Centre Manager Manager.Tues-Fri 10:00am-18:00m - Saturday 09:00m-17:00pm.This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.Please note we will only accept candidates w

Financial Controller Liverpool City Centre Permanent /Office based Salary: £45,000 - £60,000 Monday to Friday (office hours) Join a Growing Property Business as a Financial Controllerin Merseyside What's on Offer? Competitive salary of £45,000 - £60,000. Opportunities for training and professional development. Career progression within a growing business. Team events and recognition programmes. The opportunity to work closely with senior leadership and influence business growth. Modern City Centre offices - this is a 5 day per week 100% office-based role Our client is an ambitious and expanding property management business based in Liverpool City Centre, managing a diverse portfolio of residential developments across the UK. Due to continued growth, we are seeking an experienced Financial Controller to lead their finance function and play a key role in supporting the business's future success. Working closely with the Directors and Senior Management Team, you will be responsible for financial reporting, budgeting, cash flow management, payroll, statutory compliance, and the ongoing development of the finance team. What You'll Be Doing Leading, managing and developing the finance and accounts team. Producing accurate monthly management accounts and financial reports. Managing cash flow forecasting, budgeting and financial planning. Overseeing payroll, VAT returns and statutory reporting requirements. Monitoring business performance against budget and identifying key variances. Maintaining robust financial controls and ensuring data integrity. Managing supplier payments, reconciliations and financial processes. Supporting annual accounts preparation and liaising with external accountants. Partnering with operational teams to deliver accurate financial reporting. Identifying opportunities for process improvement and increased efficiency. Providing financial insight to support strategic business decisions. You will ideally have: Previous experience as a Financial Controller, Finance Manager or similar senior finance professional. Qualified, part-qualified, or qualified by experience status. Strong experience producing management accounts, budgets and cash flow forecasts. Excellent knowledge of VAT, payroll and year-end accounting procedures. Experience managing and developing finance teams. Strong financial controls and balance sheet reconciliation experience. Advanced Excel skills and experience using accounting software, ideally Xero. The ability to manage multiple priorities and meet deadlines. Strong communication skills with a proactive and professional approach. Desirable Experience: Experience within property management, block management or residential property would be highly advantageous, particularly knowledge of: Residential service charge accounting. Client money and service charge bank accounts. Section 20B requirements and industry best practice. Resident and Sage property management systems. Multi-company and intercompany accountingenvironments. Apply Now If you're a driven finance professional looking to make a real impact within a growing organisation, we'd love to hear from you . If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in ourPrivacy Policyand by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time. TPBN1_UKTJ

Customer Onboarding Manager The Customer Onboarding Manager will own the end-to-end onboarding experience, ensuring new contractors receive a professional, personalised and seamless introduction to Workwell from first contact through to go-live. This role is accountable for driving revenue and conversion, improving customer outcomes and embedding consistent service standards across the onboarding journey. Working closely with cross-functional teams, the role will balance commercial performance with customer experience, compliance and continuous improvement. What youll be doing: • Own the end-to-end onboarding experience, ensuring new contractors receive a professional, personalised and seamless introduction to Workwell from first contact through to go-live., • Lead, coach and develop the onboarding team, setting clear daily, weekly and monthly performance expectations and supporting team capability development., • Drive revenue and conversion performance across the onboarding funnel, including lead-to-registration, registration-to-active conversion and Workwell Plus uptake., • Embed agreed quality standards, undertaking regular reviews of onboarding conversations to ensure consistency, compliance, customer experience and commercial effectiveness., • Maintain structured lead management and follow-up cadences, ensuring accurate CRM usage, pipeline tracking and timely customer contact., • Track, analyse and report on key performance indicators, including activity levels, conversion rates, customer feedback, service trends and Workwell Plus penetration., • Use data-led performance management to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership., • Analyse customer feedback and service trends to identify improvement opportunities and enhance conversion and customer outcomes., • Identify, prioritise and lead process improvements across onboarding journeys, systems and communications to improve efficiency and customer outcomes., • Develop and refine call frameworks, scripts, service standards and customer communications to ensure consistency and quality across onboarding conversations., • Act as the onboarding subject matter expert and represent the onboarding function in cross-functional initiatives, ensuring customer journeys, processes and communications deliver a consistent customer experience., • Collaborate closely with Customer Success, Sales, Marketing, Payroll, Operations and other business areas to support seamless onboarding and service delivery., • Provide feedback to Marketing and other teams on lead quality, customer insight and opportunities to test and optimise new approaches., • Take ownership of quality assurance, service standards, process improvement, customer experience during onboarding and cross-functional customer journey improvement. Wed love to hear from someone that: • Has experience managing customer onboarding, customer success, sales development or contact centre operations., • Understands how to balance commercial outcomes with customer experience and regulatory requirements., • Has a strong track record of delivering against conversion, revenue or customer outcome targets., • Has experience implementing service improvements, quality frameworks or performance management initiatives., • Is comfortable using CRM systems, dashboards and operational reporting to drive decision making., • Has experience managing, coaching or developing a performance-driven team., • Communicates clearly and effectively, with strong influencing skills and a collaborative approach., • Brings energy, resilience and accountability to a fast-paced, target-driven environment, with a strong focus on continuous improvement. Whats next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. What we can offer you: • 25 days annual leave (increasing with service) + bank holidays, • Pension, • Health Assured, • Life Assurance, • Cycle to Work Scheme, • Awards, • Long Service Recognition, • Spectrum life, • Annual Pay Review, • Employee Referral JBRP1_UKTJ

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre • Achieve personal KPIs and revenue objectives with target customers, • Accurately identify parts to meet the customer sales requirements, • Utilise all product promotions effectively to achieve specific targets set, • Identify and leverage potential sales opportunities within customer base, • Maintain own product knowledge and awareness of competitor activity, • Build strong working relationships with customers through regular contact with them on the phone and via face to face visits, • Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice, • Provide timely communication to customer on their credit status, • Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service, • Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales, • Handle incoming calls and customer enquiries within KPIs, using the approved greeting, • Ensure the proper and accurate use of all systems to search and order parts, • Complete all required documentation accurately and promptly, • Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? • A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment, • Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment, • Passion for providing a great customer service experience, • Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders, • A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis, • Excellent attention to detail and accurate record-keeping, • IT literate, preferably with a good working knowledge of MS Excel, • A passion for the automotive industry JBRP1_UKTJ

Sales Team Manager (Contact Centre). Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead and develop a high-performing sales team.

Job Title: Customer Service Claims Handler Location: Liverpool City Centre Salary: £26,938 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours Per week; Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am-5.00pm. About the Role: The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect. As an Customer Service Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI'sWhat we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Good sales, negotiation and persuasion skills Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurersGrow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered

Interim Contact Centre Manager £27 - £30 per hour PAYE + Holiday Pay 3-Month Contract Monday to Friday | No Weekend Working I'm working with a large housing organisation who are looking for an experienced Contact Centre Manager to provide interim leadership across a high-volume customer contact operation. This is a hands-on leadership role where you'll oversee a high-volume customer contact operation handling around 30,000 calls per month, leading a team of approximately 60 employees across reception, contact centre and back-office functions. The organisation is looking for an experienced manager, ideally from a housing background, who can quickly establish credibility, provide visible leadership, manage performance and keep a critical customer service operation running effectively. The Role Lead and manage a team of approximately 60 staff Directly manage 2 Senior Team Leaders and 4 Team Leaders Oversee a high-volume contact centre environment handling around 30,000 calls monthly Manage service delivery against key KPIs and SLAs Drive service improvements and operational efficiencies Support and improve performance across teams Monitor workforce planning, productivity and customer outcomes Analyse and report on performance data and service metrics Ensure excellent customer service standards are maintained across both telephony and back-office functionsApproximately 80% of the role is focused on contact centre operations, with the remaining 20% supporting customer service administration and back-office teams. About You Proven experience managing a contact centre or customer operations function Strong people management and performance management skills Experience leading through Team Leaders and management layers Comfortable working in a fast-paced, KPI-driven environment Strong reporting and data analysis capability Ability to identify and implement service improvements Housing sector experience would be highly desirable, although candidates from large-scale customer contact environments will also be consideredSystems Experience (Desirable) QL Housing Management System Netcall Telephony SystemWhat's on Offer? £27 - £30 per hour PAYE plus holiday pay Immediate start available Monday to Friday working pattern No weekend working required Opportunity to make an immediate impact within a busy customer-focused serviceThis is an ideal opportunity for an experienced Contact Centre Manager, Customer Services Manager or Operations Manager who can hit the ground running and provide strong leadership from day one! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company A well-established professional services organisation is seeking an experienced Payroll Manager or strong Payroll supervisor / Assistant Manager to join their growing payroll function in Liverpool. Supporting a diverse portfolio of clients across a range of sectors, this business prides itself on delivering a high-quality, customer-focused payroll service while investing heavily in its people, technology and continued growth. This is an excellent opportunity for a payroll professional who thrives in a fast-paced environment and enjoys leading teams while maintaining exceptional service standards. Hybrid work is available. You will be expected to work from their modern offices 2-3 days per week. Your new role As Payroll Manager, you will take responsibility for overseeing a portfolio of client payrolls while leading and developing a small team of payroll professionals. Working within a busy, multi-client environment, you will ensure payrolls are processed accurately, compliantly and to strict deadlines, whilst acting as a key escalation point for complex payroll queries and legislation matters. You will play a pivotal role in driving service excellence, improving processes, managing client relationships and supporting the continued growth and success of the payroll function. This position requires a proactive leader who can balance operational delivery with team development and stakeholder engagement. What you'll need to succeed To be successful in this position, you will have substantial end-to-end UK payroll experience, ideally gained within a payroll bureau, managed payroll service, accountancy practice, professional services environment or shared service centre where you have managed multiple payrolls simultaneously. You will possess a strong understanding of UK payroll legislation, including RTI, statutory payments, pensions and year-end processes, alongside proven experience leading or supervising a payroll team. You will be highly organised, commercially aware and comfortable working in a fast-paced environment where client service and accuracy are paramount. Strong communication skills, leadership capability and the ability to manage competing priorities are essential. A payroll qualification would be advantageous, as would experience managing high-volume or multi-frequency payrolls and driving continuous process improvements. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

As Principal Product Marketing Manager for Sprinklr Service, you will be the strategic owner of one of Sprinklr's most critical and fastest‑growing business lines. Define and own the global positioning and messaging architecture for Sprinklr Service – articulating a differentiated "Platform + AI

Deliver person centred care that promotes dignity and independence.

To request an alternative application pack or require further assistance to attend and/or participate in an interview, please contact the HR Recruitment Team on 01475 712740 or email Human Resources at:.

Act as the main point of contact for store management.

For this role you must have proven experience leading a customer-focused motor claims: intervention, capture or contact-centre team in a target-driven environment. You’ll take ownership of team performance, claims workflow, customer contact, intervention, conversion, quality and customer outco

Middlesbrough | £42,000–£55,000+ DOE | Bonus.Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?.A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Pr

A well-established and highly respected insurance business in Liverpool is looking to appoint a Team Manager who can combine strong people leadership with sound technical insurance knowledge. Alongside the management responsibilities, there is scope to handle a small portfolio of larger commercial

We are recruiting Support Workers to provide high-quality, person-centred care and support to children with complex needs, including autism, learning disabilities, mental health needs, and behaviours that may challenge. A compassionate, reliable and person-centred approach.

Serve as a critical point of contact for key customers, building strong relationships and ensuring high levels of customer satisfaction.

Category Manager - Operations & Infrastructure.

Liverpool City Centre - 2 days office.

Proven experience in an Operations Manager, Senior Operations Manager or similar leadership role. A leading UK infrastructure and logistics organisation is seeking an experienced Operations Manager to join its senior leadership team at a large, high-profile operational facility in Kent. Reporting to

Operations Manager (On-site, Devon) | Own production, ERP discipline and supplier performance in a growing engineering business. Act as joint MRPEasy superuser (alongside the Customer Liaison Manager).

MedGen Healthcare is seeking compassionate, resilient, and dedicated.This role involves supporting children and adolescents with conditions such as.Autism Spectrum Disorder (ASD), ADHD, emotional and behavioural difficulties, and other additional needs.You will play a vital role in helping young peo

Lead, co-ordinate, plan and support the delivery of first line support to colleagues and managers on all areas of the employee life cycle including recruitment, on-boarding, performance management, learning and development, payroll and system administration, advising on people policies and processes

Supported Accommodation Support Worker.We are recruiting on behalf of our client for.Supported Accommodation Support Workers.In this role you will support young people to develop the skills and confidence they need to live independently, including budgeting, cooking, maintaining a home, accessing ed

This service in Stockton-On-Tees provides consistent, person centred support to individuals with a learning disability and/or mental health support needs.

WAREHOUSE OPERATIVE – NIGHT SHIFT.We are currently recruiting for.Operatives may also be required to work within a.This is a physically active and fast-paced warehouse role, requiring reliability, good attention to detail and the ability to work effectively as part of a team.Voice picking and LLOP

Job Title: Container Unloader – Snetterton (NR16 2JU) Pay Rate: £12.Hours: 07:30 – 16:00, up to 4 days per week About the Role: Straight Forward Recruitment are looking for reliable and hardworking people to join one of our clients based in Snetterton.This is a han

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful care

This role is NOT open to applications from those who will require sponsorship or a visa switch.At Glenelg Support, we provide exceptional care for individuals with autism, learning disabilities, physical disabilities, and mental health needs in a supported living environment.We pride ourselves on wo

Role: Extrusion Operator/Team Leader Location: Knowsley Shifts: Monday to Thursday, 6:00am - 4:00pm (moving to permanent nights following induction: Monday to Wednesday, 6:00pm - 6:00am) Salary: Depending on experience Job Type: Permanent Are you an experienced Extrusion Operator looking to ta

We are seeking an experienced Production Team Leader to oversee and coordinate day-to-day manufacturing activities, ensuring production targets are achieved safely, efficiently, and to the required quality standards.The role combines hands-on shop-floor leadership with responsibility for machine set

Senior Environmental Health Officer Hertfordshire £50-£55 an hour 6-Month Contract A Council in Hertfordshire are looking for an experienced Senior Environmental Health Officer to join their team on a 6-month initial contract, paying £50-£55 an hour.This is a varied role

Part Time/Full time - Commission Based - Pays extremely well - Flexible hours.We’re currently looking to work with a small number of motivated, open-minded individuals who want to build an additional income stream alongside what they already do.This is a flexible, self-employed opportunity that

We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centred approach.

Working closely with the Duty Catering Managers and Head of Catering, you will have the opportunity to develop the café offer and enhance the customer experience.

CUSTOMER SERVICE/SALES ADVISOR – ORMSKIRK – PERMANENT – £27k An exciting opportunity has arisen to join an award-winning Travel business in the Ormskirk area who are recruiting due to continued growth and success.The company offer a modern, friendly working environment with

A fast-paced food manufacturing business is looking for a strong hands-on Production Team Leader to join the night shift team.This is a great opportunity for someone who enjoys leading from the front, running a busy production line and managing teams in a high-volume FMCG environment.You'll be r

Operations Manager - Cladding & Facade RefurbishmentLocation: Birchwood (with travel across the North of England) A well-established refurbishment and building maintenance contractor is seeking an experienced Operations Manager to lead the delivery of high-rise residential cladding and façad

As a Care Team Leader (Deputy Manager), youll lead by example, supporting and mentoring care teams to deliver person-centred care that enables residents to live fulfilled, enriched and dignified lives. Working closely with the General Manager and Care Manager, youll help ensure the home operates saf