Contact centre manager jobs in LiverpoolCreate job alerts

Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Responsible for all day-to-day HR activities required to support in local site/business area, • Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies, • Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported, • Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support, • Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches, • Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business, • Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities, • Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service, • Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks, • Continually identifies new opportunities to add value to local and wider business area, • Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders, • Supports the HR function as a whole in shaping the People Strategy and delivering it’s objectives, • Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area, • Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas, • Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed, • Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice, • Attends internal meetings as required to represent the HR function, • Completes all administration associated with HR responsibilities, • Provides essential support to the Head of HR Business Partnering as needed, • Supports and drives a culture of high employee engagement across your area, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, working with the Head of Engagement & Retention to ensure successful delivery, • Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Formal qualification in a HR-related area, such as: o Certificate in Human Resource Practice, or o Degree in HR Management, or similar, • OR equivalent experience, • Membership of CIPD, or similar, is preferable, • Up to date employment law knowledge, • Republic Of Ireland employment law knowledge desirable Work Experience, • 2 years of solid HR experience in a contact centre environment, or, • 3 years HR generalist experience in another high-paced industry, or Special Certifications, • Lean Six Sigma certification at Yellow Belt level, preferred Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others, • Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar Competencies and Specific Skills • Takes responsibility for own performance, • Works on own initiative, • Commercially aware, • Strategic mindset, • Compassionate, • Achievement driven, • Excellent analytical ability, • Exceptional attention to detail, • Excellent communication skills – verbal and written, • Excellent influencing skills, • Flexibility, • Resourceful Committed, • TP brand ambassador, • Lives and breathes the company values, • Self-motivated, • Team player, • Creative thinker, • Confident to challenge, • Advanced levels of resilience and focus, • Excellent facilitation and presentation skills, • Continuous improvement mindset, • Excellent organisation skills, • Priority Management skills, • Credible, • Trustworthy, • Dependable, • Courageous, • Empathetic

Set in the heart of Liverpool city centre, Quirky Quarter is a popular visitor attraction well loved by locals and tourists alike. As we continue to grow with a new corporate events space almost ready to market, we're looking for a driven Sales & Events Manager to promote, lead and coordinate all aspects of sales and event management across the business. This is a newly created and unique role with the opportunity to work both independently and as part of a small team to establish a new event space within the city centre. A realistic and achievable bonus scheme will also be included. The Role: This is a hands-on, multi-skiled position where you’ll take full ownership of the events process, from initial enquiry and conversion to on-the-day execution. You'll work closely with the general manager to ensure each event runs smoothly, while hitting sales targets and maximising revenue opportunities. The role will also include all marketing and promotion of both sides of the events and visitor attraction businesses. It is essential that you have a knowledge of the city and its corporate market. Responsibilities Key Responsibilities: • Drive and manage inbound and outbound sales for private hires, parties, corporate bookings, and seasonal events, • Coordinate all event logistics, acting as the main point of contact from enquiry through to delivery, • Work closely with the venue manager and operations to ensure exceptional customer service and smooth execution, • Create and update event packages and promotional materials, • Manage database, follow-up processes, and booking systems, • Create regular content and posts for social media account, • Produce accurate forecasting and monthly reports for senior management, • Represent the business at industry events and networking opportunities What We're Looking For: • Proven experience in sales and event coordination, within hospitality, • Ability to manage multiple sites and adapt to varying venue styles and client needs, • Strong organisational and communication skills, • Target-driven mindset with a customer-first approach, • Proficiency in using booking systems and Microsoft Office, • Opportunity to earn commission from a generous bonus scheme, • Autonomy and support to grow your own sales Work Location: In person Qualifications Additional Information: Proof of eligibility to work within the UK is required and applicants must live within easy travelling distance from Quirky Quarter. Job Types: Full-time, Permanent Benefits: • Company pension, • Employee discount, • Monday to Friday, • Sales: 3 years (Essential)

Business Development Manager – CAMHS / NHS Acute Salary: £50,000 + Car Allowance + Bonus Location: Remote Compass Associates are delighted to partner with a renowned complex provider to recruit a Business Development Manager. This hire will be responsible for driving engagement with NHS commissioners and colleagues to ultimately promote referrals. You will developing strategic relationships to maximise contracting opportunities. The role plays a crucial part in supporting the provider’s goal of being a leader and provider of choice for patient pathways back home or into community services. Reporting into the Service Development Director this role will work collaboratively with Hospital Directors and Priory’s Service Development team to identify service development opportunities now and in the future that are in line with the NHS’s 10 year plan. Responsibilities include but are not limited to: • Building and maintain relationships with NHS Clinical Commissioning Groups, inclusive of NHS Trusts, Foundation Trusts, Commissioning Support Networks, Bed flow and Community Mental Health Teams, Integrated Care Services, Provider Collaboratives and other stakeholders which may require support in NHS services or pathways to ensure effective and collaborative relationships., • Promote opportunities for referrals into hospital sites, working closely with Hospital Directors and other personnel., • Research and provide market intelligence to all relevant colleagues, • Supporting service development projects to ensure we align ourselves with the NHS current demands including working closely and proactively with the marketing team to promote services in the region., • Work collaboratively when needed with internal functions such as the Central Service Centre Team, Regional SMT’s, Finance, HR, Estates and Service Development Team to maximise utilisation., • Support service alignment in area for opportunities for growth of services within the region (primarily Healthcare but also Adult Care)., • Develop a close working relationship with all external stakeholders to ensure day-to-day links between stakeholders and the operational team/respective hospitals within the region., • Ensure appropriate action is taken to understand and mitigate adverse movement in contract activity/financial positions and provide reports for the Regional Managing Director as directed. We’re looking for: • Experience of working with a range of stakeholders, delivering both transactional and consultative sales in order to sell existing services, but also to have the initiative and confidence to explore and develop new opportunities., • Experience of working with partner organisations to ensure delivery of high quality healthcare to the people who use our services., • Understanding the importance of provider/commissioner relationships in the delivery of high quality healthcare to the people who use our services., • Knowledge of the NHS systems and processes including contracting processes would be an advantage., • Ability to relate at a senior level to all elements of the customer base as well as internal senior representatives., • Able to articulate clearly and succinctly in high pressure and challenging situations. Package: Salary of £50,000 + Bonus + car allowance Contact Details If this exciting opportunity sounds like the right fit for you, please contact Adam Brenton on 01616676555 Alternatively, email an updated CV to . Recommendations Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £200 John Lewis voucher for successful referrals following the completion of probation.

Business Development Manager – Civil Litigation Location: Liverpool City Centre (Hybrid-working flexibility negotiable) Employment Type: Full Time, Permanent The Role We are seeking a highly motivated and commercially astute Business Development Manager with a proven track record of sourcing, onboarding, and managing external introducers for civil litigation instructions. This is a pivotal, results-driven role focused on driving consistent revenue growth by maintaining valuable referral relationships and ensuring compliance with regulatory standards. You will work closely with Directors and Senior Management to execute strategic growth initiatives for the firm. Key Responsibilities: • Sourcing & Acquisition: Identify, research, and proactively source new high-quality introducers of civil litigation work, including referral agencies, claims management companies (CMCs), other law firms, and relevant professional services., • Relationship Management: Develop, maintain, and nurture long-term relationships with introducers, serving as the primary point of contact to ensure a consistent flow of high-volume, quality instructions., • Sales & Negotiation: Lead all commercial negotiations and formalize contractual agreements with new introducers, ensuring the firm's profitability and adherence to the SRA Code of Conduct on referrals., • Performance & Reporting: Establish and meet rigorous KPIs and new instruction targets on a monthly and quarterly basis. Track and analyze the performance, conversion rates, and profitability of all introducers, providing regular, detailed reports to senior management., • Financial Oversight: Monitor and actively manage all contractual clawbacks with introducers as and when they fall due, working closely with the Finance team to minimize risk and manage cash flow., • Process Improvement: Collaborate with the Directors, Senior Managers, and First Response Team to ensure a seamless transition from initial enquiry to fee earner allocation., • Market Strategy: Conduct continuous market research and competitor analysis to identify new growth opportunities, sectors, and changes in the civil litigation landscape. About You: • Experience: Significant, verifiable experience (5+ years preferred) in business development or a senior client relationship role within a legal environment, specifically focused on high-volume or multi-track civil litigation (e.g., PI, consumer claims, debt litigation, or similar)., • Network: A strong, demonstrable network of existing contacts and introducers in the civil litigation sector is highly desirable., • Commercial Acumen: Clear commercial astuteness with a proven ability to analyze data, negotiate favorable terms, and understand the Lifetime Value of a Client (LVC) and instruction profitability., • Regulatory Knowledge: Clear understanding of the SRA regulatory framework and compliance requirements regarding client referrals and claims handling., • Skills: Excellent interpersonal and presentation skills, with the ability to build trust and rapport quickly with senior external partners., • Work Ethic: Proactive, target-driven, and able to work effectively and independently to achieve ambitious targets., • Technical Proficiency: Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Excel for detailed data analysis and pipeline management. Offer Outline • Competitive base salary of (dependent on experience)., • A structured, highly competitive performance-based bonus scheme directly linked to new instructions and profitable revenue generation., • Opportunities for professional growth and development., • Flexible working arrangements., • A dynamic and collaborative environment in the heart of Liverpool City Centre.

Job Title: Junior Account Manager Job Type: Full-time, Permanent Pay: £25,000-£30,000 per year, dependent on experience Location: Liverpool City Centre (hybrid) Job Description: Qair is a leading force in the European renewable energy industry, with one of the largest portfolios of renewable energy projects in the UK. We are committed to investing in sustainable energy solutions that benefit the planet and its future. We are seeking a proactive and detail-oriented Junior Account Manager to join our growing UK team in our Liverpool office. This is a hybrid role that combines client relationship management with hands-on project support. You’ll be a key point of contact for landowners, partners, and stakeholders, supporting projects from the initial enquiry through to delivery - while working closely with our internal development, marketing, and legal teams. The role will involve, but is not limited to: • Act as the first point of contact with landowners via phone call and email., • Build and maintain professional relationships, ensuring clients are supported throughout the project lifecycle., • Assist in evaluating new project opportunities, reviewing site suitability, and compiling key details for the development team., • Support the preparation and management of land agreements, contracts, and project documentation., • Identify suitable land for renewable energy projects across the UK using online mapping platforms, initiating contact with landowners to discuss potential development opportunities., • Coordinate internal communications between marketing, development, and legal teams to keep projects moving efficiently., • Manage and update project tracking systems to ensure an accurate overview of the development pipeline., • Provide clear, timely updates to clients and stakeholders as projects progress., • Participate in internal meetings to review new leads, assess project potential, and track development progress. Skills and Experience: · Excellent communication and relationship-building skills. · Strong organisational abilities and attention to detail. · Confidence handling phone calls and client-facing interactions. · Proficiency in Microsoft Office (Excel, Word, Outlook). · A proactive mindset and willingness to learn about renewable energy development. · Ability to manage time effectively and adapt to changing priorities. · Experience in account management, administration, or coordination (1 year preferred). · Familiarity with CRM systems would be an advantage. · Interest in renewables, property, or rural land use (advantageous but not essential). · Minimum A-level or equivalent qualification (preferred). Benefits: • Salary: £25,000-£30,000 per year (depending on experience)., • 28 days holiday + bank holidays., • Pension contribution., • Office-based 4 days, work from home 1 day., • Casual Dress.

Company Description OptusApp is a UK-based innovator providing disruptive solutions across consumer engagement in multiple sectors/verticals. Now launching our innovative AI voice services for outbound & inbound consumer calls, OptusApp will significantly reduce client operating costs, while adding intelligent human-like AI conversations, across multi-concurrent phone calls, with instant language translations and local accents. Role Description This is a full-time remote role for a Sales Manager -- delivering new logos and multi-year contracts. Your little black book of contacts will be an important part of what you bring to the role. For the correct candidate, the role will carry a strong salary, uncapped commission, and an option for equity stake in the company. Qualifications • You will currently be working in a senior sales or sales management role, with one of the the larger providers of Contact Centre (ie CCaaS) services to 3rd parties in UK markets., • Demonstrate success in closing significant contracts for outsourced contact centre services, • Ideally have experience of delivering such contracts in several distinct sectors (eg utilities, hospitality, logistics, etc..), • Excellent communication and interpersonal skills, • Ability to analyze sales data and performance metrics, • Ability to work independently and remotely, • Must be UK (or Ireland) based, and legally entitled to work in the UK.

Midmarket Sales Executive (UK) About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: Intermedia is seeking a Midmarket Sales Executive to work with one of Intermedia’s strategic partners along with our UK Channel Account Manager to sell cloud communication services to mid-market and enterprise customers headquartered within the United Kingdom. A successful Midmarket Sales Executive will have experience in selling business solutions in one or more of the following or closely related categories: PABX, UCaaS, Contact Centre, SaaS and must have a proven track record of meeting revenue quotas on both a monthly and annual basis. The ideal Field Account Executive must be customer-facing, technically proficient and demonstrate self-sufficiency. In particular, they should be able to conduct their own demos without the need of a presales resource and have sufficient technical skills to qualify more complex midmarket opportunities. Proficiency in managing the sales process working in conjunction with an indirect sales channel is preferred. This role is in the United Kingdom and will require travel approx. 3 days/week. Key components of the role: • Serve as the sales expert on the Intermedia Cloud solutions with sufficient technical skills so that no support from presales is needed, • Supporting the strategic partner within the assigned region with what their customers’ needs are, • Meet, primarily on-site, with customers and serve as the subject matter expert (SME) for the solutions jointly created by Intermedia, • Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy, • You’ll become the resident expert on Intermedia’s UC and CC solutions and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business, • You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes, • Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem, • Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities, • Conduct one-on-one and/or group sales presentations and solution demonstrations, • Track customer information, forecasts, and reports, • Work with the partner to manage contract sign-off, while working in conjunction with the legal department, • Pipeline creation – campaigns, joint partner events, prospecting with partners, • Joint Selling – lead customer meetings, demos, quotes, proposals What you will bring to the role: • 8+ years of Channel and Direct Selling Experience Preferred., • Proven track record of successful solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony) in the SMB & Midmarket segment., • Proficient and consultative-selling-skills, • Demonstrable track record of personal development and closure of business, • Experience selling to corporate clients and/or Telecom Service Providers, • Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position., • Competent closer, • Capable of representing the company at the most senior levels., • Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com, • Collaborative, solutions, consultative selling, • Technical Proficiency – an ability to learn and present Intermedia’s UC and CC solutions to the right audience at the correct altitude, • Bachelor’s Degree or equivalent combination of education and experience Target

Are you passionate about building strong client relationships and driving business growth? We’re looking for a Senior Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships. Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes. About the Role As Senior Customer Success Manager, you’ll be the trusted advisor and primary point of contact for a portfolio of high-value clients. You’ll ensure they achieve their business outcomes using our technology, from onboarding and adoption through to renewal and expansion. You’ll work closely with Product, Implementation, and Commercial teams to translate client needs into actionable insights, identify opportunities for account growth, and shape how we deliver success across our customer base. Key Responsibilities: • Own customer outcomes: Develop and execute success plans that ensure clients achieve measurable ROI and value from our platform., • Drive retention and growth: Proactively manage renewals and identify opportunities for expansion, upsell, and cross-sell., • Stakeholder management: Build trusted relationships with senior client stakeholders (C-suite, Operations, Compliance, etc.) and act as their strategic advisor., • Customer advocacy: Represent the customer voice internally, influencing product roadmap and prioritisation based on real-world use and feedback., • Adoption and engagement: Analyse usage data to identify adoption gaps and create strategies to drive engagement and maximise impact., • Collaboration: Partner with Implementation and Product teams to ensure a seamless onboarding-to-value experience., • Executive reporting: Prepare and deliver quarterly business reviews (QBRs) demonstrating outcomes, ROI, and alignment to client goals., • Operational excellence: Contribute to the ongoing improvement of customer success processes, playbooks, and metrics. About You You’re an experienced, commercially minded customer success professional who thrives on helping clients succeed with complex SaaS solutions. You’re as comfortable in data-driven discussions as you are in boardroom conversations. You’ll bring: • Extensive experience in Customer Success, Account Management, or Consulting for a B2B SaaS company (enterprise/strategic accounts preferred)., • Proven track record of delivering retention, expansion, and customer value., • Strong commercial acumen - able to identify opportunities for growth and negotiate renewals., • Excellent relationship management skills with senior stakeholders., • Ability to translate technical capability into business outcomes., • Strong analytical and problem-solving skills; comfortable using data to drive decisions., • Experience in financial services, fintech, or AI technology is advantageous but not essential., • Excellent communication and presentation skills. What We Offer • A collaborative and innovative work environment with awesome career growth opportunities, • 34 days holiday plus your birthday off (inclusive of bank holidays), • Share options – we believe in shared success, • Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do, • Remote and flexible working – remote, co-working spaces, or a mix of both, • Life insurance, income protection and private health care, • Freebies and discounts at a range of retailers, • Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support), • Cycle to work scheme, • Pension scheme (employer contribution matched up to 5%) Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI!

Our client, one of the UK’s newest and inspirational names in travel is looking for a highly experienced Business Development Manager with a strong background in travel industry franchise recruitment. The Business Development Manager will be responsible for the recruitment, vetting, onboarding, training, and ongoing support of new Travel Partners across the UK. This role will play a pivotal part in establishing and growing our client’s travel homeworking network by attracting high-calibre professionals, ensuring a smooth induction process, providing continued coaching to help Travel Partners thrive. The successful candidate will bring both strategic vision and hands-on execution, with a strong background in travel recruitment, onboarding, and partner engagement. Salary and benefits are highly competitive and negotiable, reflecting the calibre of candidate they’re looking to attract. This is a fully remote role with occasional visits to Head Office. If this role is of interest to you, please apply online. Role of Business Development Manager: • Lead the recruitment and onboarding of new Travel Partners, promoting through multi-channel campaigns., • Manage the end-to-end recruitment process., • Represent the company at industry events, conferences, and roadshows to boost visibility and attract new talent., • Design and implement a comprehensive onboarding programme covering systems, compliance, supplier access, brand values, and sales tools., • Deliver engaging online and face-to-face induction sessions., • Support new Travel Partners during their first 90 days to ensure a confident and compliant start., • Ongoing coaching, support and engagement including training sessions, webinars and performance reviews., • Tracking and reporting performance metrics Skills required for the role: • Previous experience in a similar role within travel (e.g., homeworking recruitment manager, business development manager, or training/onboarding lead)., • Demonstrable track record of recruiting, onboarding, and developing travel homeworkers or travel consultants., • Proven experience in recruitment, onboarding, or business development within the travel industry., • Excellent communication and interpersonal skills, able to engage and motivate people remotely., • Strong understanding of the homeworking travel model and the challenges/opportunities within the sector., • Confident public speaker and trainer, with the ability to inspire and lead group sessions. If you’re interested in learning more about this Business Development Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

The Role Scendea is seeking a high-performing, self-motivated, Regional Business Development Manager, UK & Europe, to join our global team, based in the UK and affiliated to our Bishop's Stortford office, who can demonstrate an excellent track record of success in a Life Sciences environment. The role will require close collaboration with the internal team to develop new sales opportunities and deliver prospective clients for product development and regulatory strategy services. At Scendea, we believe that a successful salesperson establishes strong connections with new customers, understands, and helps define client requirements, and builds long-lasting, customer-focused relationships. As the Regional Business Development Manager, it will be your responsibility to penetrate new target accounts, owning and hitting/exceeding annual sales targets within your assigned territory, as an individual contributor. Experience and competence in selling consulting services or solutions to the Life Sciences industry is required. Our ideal candidate is someone with a good working knowledge of the therapeutic product development process from early development to market approval and a strong understanding of the context of how regulatory strategy informs development. This role offers an excellent opportunity for career development within the Business Development Team at a rapidly growing Regulatory Consultancy. Role Requirements • Develop and execute strategic plans to achieve sales targets and expand the customer base in conjunction with Scendea's sales strategy., • Build C-level relationships within new client accounts, acting as the primary point of contact between key clients and internal teams., • Develop a thorough understanding of the key needs, challenges, and requirements of prospective clients, and prepare/present customised proposals as needed, with the support of the wider team., • Work closely with internal stakeholders on applicable planning and performance reporting requirements., • Maintain records and up-to-date client information on all prospects, target accounts, and new clients through the CRM tool., • Manage existing Scendea client relationships within your region and as needed, be a strong steward/advocate for Scendea within our existing client base., • Maintain and develop the highest standards of client relations and engagement., • Ensure revenues are in line with company objectives/targets., • Provide frequent reports on account progress, goals, and forecasts to Scendea leadership., • Negotiate contracts/SOWs with new clients and ensure Scendea can meet established deadlines for the fulfilment of each client's long-term goals., • Identify industry-specific landscapes and trends and use this intelligence to inform and build differentiation into marketing and proposal collateral., • Collaborate with Scendea's internal operational team to ensure new business/projects have a successful handover and client satisfaction., • Under limited supervision, plan, implement and manage agreed sales, programs/initiatives/events and conferences for Scendea, within the UK & Europe region., • Willingness to work flexible hours to accommodate cross-functional meetings and calls., • Approximately 50% of time to be spent undertaking routine business travel across the UK and Europe for conferences and client visits, with additional local travel to key Life Sciences hubs within the UK, and the UK Head Office. Skills and Experience • At least 5 years’ experience working in or selling to the Life Sciences industry, preferably in either Pharma/Biotech or Consulting/CRO/CDMO sectors., • Minimum qualification includes a Bachelor’s degree in a relevant field of Life Sciences or Engineering, with an additional business/marketing qualification considered advantageous., • To be successful, you should be proficient in building lasting strategic relationships with clients, particularly at Senior Level, and be comfortable discussing a range of topics including technical, regulatory, industry and business., • Demonstrated ability and proficiency are required in identifying, managing, and closing new business opportunities encompassing lead generation, contract agreement, and resolution of key customer challenges., • The ability to manage and serve multiple accounts, without compromising on the quality of services provided, is essential., • Additionally, you must demonstrate a proven capability to understand client needs and build practical solutions to address them, including effective management of client scoping meetings., • You must be a proactive, self-motivated and highly flexible individual with excellent written and verbal communication skills., • You should have strong negotiation, leadership, and interpersonal skills., • Proficient in effectively managing budgets and timelines., • Experienced and proficient in working with MS Office, SharePoint, and CRM systems., • An ability to plan and organise meetings and travel is required to efficiently operate within the territory. Benefits Package • A competitive salary., • Generous bonus program, which rewards success., • 26 days’ holiday plus discretionary additional days for birthday, work anniversary and public holidays., • Private Healthcare provision., • Enrolment into pension scheme., • Access to Employee Assistance Programme., • Employee Ownership Trust Scheme., • A challenging and stimulating position for a dynamic and competent individual, passionate about contributing to a growing business and a rapidly expanding team., • Support of your professional development within a highly professional, internationally recognised, dynamic team., • A unique working environment driven by strong company values and a very high level of employee engagement across the international organisation. The Company Scendea is an international product development and regulatory consulting group delivering market-leading scientific expertise & regulatory solutions, to advance healthcare innovation worldwide. We are passionate about delivering strategic and operational support to clients, with a strong commitment to problem-solving and redefining customer service. Our goal is to streamline the product development process, reduce time-to-market, and minimise overall development costs. With a current team of over 50 staff based in the UK, Netherlands, Australia, and the US, Scendea is undergoing a period of significant growth, with the addition of new office locations and service lines to facilitate the delivery of expert and strategic global regulatory consulting services to our rapidly growing client base. We are equally committed to making a positive impact on society by managing our environmental impacts and contributing to a low-carbon economy. Our inclusive work culture values transparency, ethical collaboration with clients, and employee involvement in key decision-making processes, ensuring that our team is respected, supported, and engaged. As a Scendea Employee Part of what makes Scendea successful is the highly motivated people who work for us and their enthusiasm for what we do and stand for. We recruit individuals whose passion, drive, integrity and customer orientation shines through. You are a motivated individual who can instil trust and confidence in our customer relationships whilst having a natural aptitude for getting the best out of people internally. You will inspire others through your commitment, motivation, expertise, professional manner and always placing the customer at the centre of everything you do. Eligibility & Conditions Applicants must reside and be eligible to work in the UK without the requirement for sponsorship now or in the future. Closing date for applications is 30th September 2025 and candidates will be notified of the outcome of their application by no later than 6th Oct 2025.

For further details / informal visits contact: Name: Lindy Gee Job title: Clinical Eye Research Centre Business Manager Email address: Telephone number: 015 706 3873. The Clinical Eye Research Centre within Ophthalmology at the Liverpool Foundation Trust is a purpose built unit facilitating Clinica

You will currently be working in a senior sales or sales management role, with one of the the larger providers of Contact Centre (ie CCaaS) services to 3rd parties in UK markets. Demonstrate success in closing significant contracts for outsourced contact centre services. This is a full-time remote r

Contact Centre Manager - About the role: Responsible for the effective management of a UK Contact Centre by coordinating managing and directing operations and to ensure that the unit meets its financial, quality and customer service targets. Foster a customer focused culture within the Contact Centr

You will currently be working in a senior sales or sales management role, with one of the larger providers of Contact Centre (CCaaS) services to third parties in UK markets. Demonstrate success in closing significant contracts for outsourced contact centre services. Get notified about new Sales Cent

We offer hybrid working in our Support Centre; the majority of our Contact Centre team work from home. Outsourced Supplier Partnerships Manager (Contact Centre). We are now seeking a Supplier Partnerships Manager to oversee all commercial and contractual aspects of our technology, systems, and outso

Supplier Partnerships Manager (Contact Centre). We offer hybrid working in our Support Centre; the majority of our Contact Centre team work from home. Own the governance framework for technology and outsourced resource suppliers supporting the Contact Centre.

Are you a people-focused leader who thrives on improving team performance and creating great customer outcomes? We're looking for a passionate and hands-on Contact Centre Performance Manager to join a well-established organisation going through an exciting period of change and stabilisation. Proven

My leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. If you are interested in this Contact Centre Vendor Manager position and meet the above requirements please apply immediately. P

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

You will provide support to the Assistant / Contract Manager in relation to the team compliance of company procedures and policies. Manage your attendance via the TMS system; report any absences/ holidays to your line manager. To supervise and work as part of the team with the aim of ensuring produc

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

We are looking for a permanent GARDENER/TEAM LEADER.We are a small North London business, busy 12 months a year carrying out work in our residential gardens, the work consists of regular garden maintenance, seasonal and one off makeovers.We also carry out hard and soft landscaping.You must have good

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment. Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment. Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment. Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

About the roleAre you ready to take the helm of a dynamic security team and shape the future of our cyber resilience? We’re looking for a strategic and hands-on Security Operations Manager to fortify our defences, drive compliance, and lead proactive risk mitigation across the organisation. Ensuri

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Retail Operations Manager - Milton KeynesAbout The RoleSALARY: From £34,080 pa dependent on experienceLOCATION: Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

If you love the smell of freshly baked bread and always work with a smile, then please read on!.We are looking for Head Bakers who have a passion to join the GAILs family and for training and.With no day being the same, you must be organised and.You will be proving and baking items for our beautiful

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Team Leader vacancy at GAIL's East Dulwich!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAILs family and for supporting and.With no day being the same, you must be organised and.As ap

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Team Leader vacancy at GAIL's East Dulwich!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAILs family and for supporting and.With no day being the same, you must be organised and.As ap

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Assistant Manager vacancy in GAILs!. We are looking for an Assistant Bakery Manager who has a passion to join the GAILs family and use a hands-on approach to be a. As appreciation for being an Assistant Manager with efficient leadership, we will treat you to amazing benefits including:.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As a Team Leader, you’ll work closely with our Service Manager to ensure our service runs smoothly and reflects our core values of respect, dignity, and person-centred care. Championing person-centred support that celebrates individuality and promotes independence.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Part Time Team Leader vacancy at GAIL's Petersfield!.Please note that this role requires some weekend availability as part of the regular working pattern.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passi