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At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters. What You'll Do: • Lead Audits – Manage a portfolio of audits for Public Sector across local government, NHS, and central bodies, delivering accurate, compliant and high-quality work., • Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly., • Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met., • Professional Qualification – ACA / ACCA / CA (or equivalent)., • Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations., • Leadership Experience – Ability to take the lead multiple external audits, you'll work closely with senior managers and supervise/mentor team members., • Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act. Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: ___ – Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots. Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!

Inspire and motivate your team of Sales Team Managers and their teams to convert leads from industry leading partners. Extensive operational experience leading sales team managers in a fast-paced and high-activity telephone-based sal.

CUSTOMER ONBOARDING SPECIALIST Business Community: Education & Training, supporting the UK, EMEA, and North America Location: UK Remote Reports to: Training Manager This is an exciting opportunity to join and be the first UK based Customer Onboarding Specialist! You’ll bring your passion for providing exceptional customer experiences to our customers, and play a pivotal role in our international expansion. As a pioneer for Customer Onboarding, this is a chance to build something new and make a difference. The Team: The Education and Training team is behind the University and customer training. Using our diverse skill set, we transform complex and technical subject matter into thoughtful and approachable content for customers and the broader quality community. Education provides value through increased adoption of the product suite. Our content promotes knowledge and application of product features, informs our customers about test automation strategy, empowers them to use our products confidently as part of our Synergy customer onboarding methodology, and raises visibility within the Salesforce testing community. The Role: The Customer Onboarding Specialist role will be the centre of enablement and product education in the UK, EMEA, and North America. You’ll guide customers through the configuration and implementation of our products, ensuring they swiftly see real value from them. You’ll use technical expertise, project management and consulting skills to deliver onboarding programs that meet each customer’s requirements. You’ll work across our Sales, Success and Service teams to provide solutions that drive customer adoption. Additionally, you’ll interact with customers in the Community forum by answering questions and sharing content. You’ll be training and certifying new consulting partners and internal hires, and working cross-functionally with other teams to keep content and materials updated. Key Responsibilities and Accountabilities: You’ll be responsible for: • Working with Sales to scope projects pre-contract and set clear onboarding expectations, • Planning and delivering end to end onboarding for new customers, acting as their primary point of contact, • Proactively identifying opportunities for customers to maximise ROI, • Hosting kick-off meetings with key stakeholders to agree project objectives, • Monitoring progress at checkpoints to ensure adoption and troubleshoot issues, • Enabling internal technical team members to provide external training to new and existing customers, • Staying current with updates and share these with customers and the community as appropriate, • Proactively take ownership of training materials and work with cross-functional teams to create training content as needed (i.e., Product and Engineering), • Continued self-growth and learning new topics relevant to customers (i.e., DevOps, integrations, AI, new technologies)., • Contributing largely to knowledge content and customer enablement through Forum engagement Required Capabilities: • Experience of onboarding customers remotely and on-site, • Background in customer-facing roles, and a Customer First approach, • Excellent communication, presentation and training skills, • Strong understanding of Quality Assurance and/or application Testing and its need, • Strong understanding of the Salesforce platform and experience working with it regularly, • Interpersonal and teamwork skills, able to establish strong working relationships with key stakeholders, • Ability to work proactively, • Ability to lead and own a project from start to finish Desired Capabilities: • DevOps knowledge, especially in the Salesforce ecosystem, • Want to make AI a reality for our customers, • Testing and/or QA experience, • product suite experience, • Salesforce experience

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? • Responsibility across major incidents that directly influence customer satisfaction, • Leadership and development opportunities to manage and mentor a growing team, shaping a team culture to your liking!, • Hybrid working model with 3 days per week based in a modern Manchester office, and 2 from home allowing for flexibility and a great work/life balance, • Continuous training to enhance both your technical and leadership skills, leading to stellar personal and professional development, • On-call rotation once every 4 weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: • Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response, • Communicate clearly and confidently with customers, executives, and internal teams during major incidents., • Refines the companies’ incident management processes – with autonomy to change and improve protocol, • Manage and support a team of 1st first-line engineers within the 24/7 operational support centre., • Hold regular one-to-ones and performance reviews with your team, driving service quality and ticket management, • Identify training needs and implement development plans for continuous upskilling. We are looking for candidates with: • Previous Major Incident Management experience, • Excellent written and verbal communication skills to liaise between customers and the internal team, • Experience working within an MSP Ready to lead the charge during critical incidents and mentor a talented support team? Apply Now! We will be in contact to discuss this leadership opportunity further.

Data Centre Operations Manager Permanent - £100k - £110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: • Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability., • Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians., • Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness., • Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols, • Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning, • Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed • 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management., • A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling, • Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems, • Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments, • Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits., • Hands-on experience with critical infrastructure systems and routine maintenance procedures, • Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards), • Excellent communication, organisational, problem-solving, leadership and interpersonal skills., • Strong communication skills with the ability to manage stakeholders and coordinate across departments, • Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline, • Master's degree in Engineering, IT Management, or related field, • Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return • Strong salary (Up to £110k) and benefits, • Share options and long-term incentives, • Unlimited holiday policy, • 100% remote working with flexible hours, • A culture of internal promotion and career development, • Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role: Technical Implementation Location: United Kingdom Vacancies: Senior/Junior Level X 4 Unlock Your Potential with ConnexOne:Join the AI Revolution in Contact Centres! Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence. We are looking for technical service engineers who will be the face of Connex. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe. Who We’re Looking For: ConnexAI is looking for driven Individuals who are passionate about Contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you. Why Connex? • Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide., • You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace, • You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations., • Join a company experiencing rapid expansion and advancement, with a history of promoting organically., • Work with great people who will share the same passion for creating a great work environment and customer service, • Implementing and configuring the full suite of ConnexAI products, • Providing technical onsite training, • Offering support guidance to clients, • Being an essential part of advisory and escalation functions, • Professional and confident work ethic., • Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist., • You will have strong dialer configuration skills., • You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail., • We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.

Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Salary: £65,000 Contract Type: TBC Grade: TBC The Fraud Contact Centre Manager will lead and manage the operations of the Fraud Contact Centre, ensuring that all customer interactions relating to actual or suspected fraudulent activity are handled effectively, professionally, and in line with regulatory standards. The role is accountable for fraud prevention and detection performance, customer experience, operational efficiency, and employee engagement. The postholder will drive strategic and operational improvements in fraud processes, enhance detection capabilities, and balance risk management with customer service excellence. Key Responsibilities Operational Leadership & Management • Lead the daily operations of the fraud contact centre, ensuring call handling, case management, and service levels meet defined KPIs and SLAs., • Monitor and manage fraud case workflows, ensuring timely investigations and resolutions., • Develop, maintain, and deliver effective fraud contact strategies aligned to business goals., • Ensure all fraud enquiries (e.g., payment card fraud, account takeovers, scams, identity theft, cyber-enabled fraud) are handled in line with policy and escalation procedures., • Support the identification, assessment, and mitigation of fraud risks, working with Fraud Strategy, Risk, and Compliance teams., • Proactively monitor emerging fraud trends, ensuring appropriate operational responses., • Drive improvements in fraud detection, loss reduction, and false-positive minimisation. People Leadership • Lead, motivate, and inspire a team of contact centre agents, team leaders, and fraud specialists., • Set clear objectives, manage performance, and foster a high-performance culture., • Provide ongoing coaching, training, and career development opportunities., • Promote a positive working environment that values teamwork, customer focus, and continuous improvement. Governance, Compliance & Reporting • Ensure all activities comply with regulatory obligations (FCA, PRA, PSD2, GDPR, AML regulations, etc.) and internal fraud policies., • Maintain accurate case documentation, audit trails, and MI reporting., • Produce and present regular management information, highlighting fraud trends, team performance, and operational challenges., • Act as the point of escalation for high-risk or complex fraud cases. Continuous Improvement & Innovation • Champion process improvements, automation, and adoption of new technologies to enhance fraud prevention and investigation., • Collaborate with IT, Analytics, and Risk teams to improve system capability and reporting tools., • Gather and act on customer and employee feedback to improve service delivery., • Support strategic initiatives and change programmes within the wider Fraud & Financial Crime function. Key Performance Indicators (KPIs) • Contact centre SLA adherence (average speed of answer, abandon rate, call handling time)., • Fraud case resolution time and quality., • Fraud loss prevention and recovery rates., • Accuracy of fraud detection vs. false positives., • Employee engagement and attrition rates., • Regulatory compliance (audit findings, breaches, incidents)., • Customer satisfaction (CSAT, NPS, complaint levels). Leadership & Management • Strong leadership, coaching, and people development skills., • Strong understanding of fraud typologies across banking, payments, and digital channels., • Knowledge of fraud detection tools and systems (e.g., Falcon, Actimize, SAS, internal fraud monitoring platforms)., • Proven experience in contact centre management, including workforce planning and service delivery., • Strong analytical and decision-making skills., • Strong verbal and written communication skills, with the ability to present complex data clearly., • Ability to build relationships across multiple functions (Operations, Risk, Compliance, IT, Customer Services) Customer Focus • Dedicated to balancing fraud risk management with a positive customer experience., • Strong problem-solving mindset with empathy for customers impacted by fraud. Experience & Qualifications • Significant experience managing contact centre operations, preferably within a fraud or financial crime environment., • Background in banking, financial services, fintech, payments, or telecommunications (preferred)., • Experience with fraud monitoring, detection, and case management systems., • Proven track record of delivering operational improvements and managing large teams., • Process Excellence • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship, • AI Proficiency, • Data Literacy #LI-CW1

VP Business Development Location: UK based, work from home Travel Required: Yes Department: Public Sector Services Reports to: SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. Key Responsibilities and Accountabilities: • Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood, • Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts, • Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria, • Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature., • Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award., • Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc, • Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones, • Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process, • Ability to analyse a client’s business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs., • Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas., • Ability to put complex ideas across simply in written, visual (slides) and verbal forms, • Ability to create bespoke sales, marketing and bid content, • Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector, • Ability to operate effectively within a B2B client/service provider environment, • Ability to deliver through others within a project/virtual team environment, • Ability to build and maintain effective networks – internally and externally, • Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years, • Proven track record in generating leads and identifying ‘real’ sales opportunities, • Demonstrate ability to prioritise and organise workload, • Excellent communication skills both verbal and written, • Excellent research skills, • Excellent negotiation and influencing skills, • Excellent presentation skills, • Full clean driving license and willingness to travel, • Demonstrate ability to build up and maintain excellent internal and external relationships, • Ability to build credibility both internally and externally, • Proven ability to ‘network’ and build relationships with prospects, • Significant and proven track record of pitching at Senior Manager/Board level, • Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach, • Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success, • Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions, • A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses, • A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client’s requirements, • Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements • Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical., • Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills • Takes ownership and accountability, • Commercially minded, • People focused, • Achievement driven, • Superior communication skills with ability to engage and win support of a team, • Flexibility, • Excellent reasoning & judgement, • Self-motivated and can motivate others, • Strategic and commercial thinker, • Team player and able to work within close knit team environment, • Excellent organisation skills

Job Description Our prestigious clients are hiring a highly experienced and proactive Clinical Trial Manager (CTM) to lead and manage full-cycle clinical trial operations. In this role, you will oversee the planning, initiation, execution, and closeout of Phase I–IV trials across therapeutic areas, ensuring compliance with ICH-GCP , MHRA , and sponsor guidelines. You’ll serve as a strategic point of contact for internal teams, CROs, clinical sites, and vendors — delivering high-quality clinical trials on time and within budget. This is an excellent opportunity for a professional looking to advance their leadership career in clinical research management . Job Responsibilities Oversee clinical trial planning and implementation from protocol development through final study report Lead cross-functional teams (CRA, Data Management, Regulatory, Biostatistics) and manage CRO oversight Develop and manage study budgets, timelines, and site selection Monitor trial metrics, risk mitigation plans, and vendor performance Ensure quality and regulatory compliance with ICH-GCP , EMA , MHRA , and FDA standards Serve as main point of contact for clinical sites, investigators, and stakeholders Coordinate and lead internal/external team meetings and status reports. Manage documentation and trial master files (TMF) to inspection-ready standards Requirements Required Skills Extensive understanding of clinical trial regulations, GCP , ICH , and MHRA requirements Proven experience managing global or multi-site clinical studies Excellent leadership, team coordination, and stakeholder management skills Strong command of trial budget and vendor oversight Proficient with EDC systems, CTMS, and MS Office tools Desired Skills Life sciences or health sciences degree (BSc, MSc, or equivalent) ACRP, SOCRA, or equivalent clinical research certification Experience with oncology, rare disease, or CNS trials Familiarity with EU CTR and decentralised trial models Benefits Job Benefits Competitive salary with performance-based bonus Private medical insurance pension scheme Career development pathway with leadership training Flexible hybrid working (2–3 days office-based) Opportunity to manage global, multi-centre trials Requirements Required Skills Strong proficiency in CRISPR/Cas9 genome editing Molecular cloning, PCR, gel electrophoresis, and sequencing Experience working with mammalian and bacterial cell lines Familiarity with LIMS and laboratory data management tools Excellent documentation and scientific communication skills Desired Skills PhD or MSc in Genetics, Molecular Biology, or Biomedical Engineering Experience in bioinformatics tools (e.g., BLAST, Geneious, Benchling) Knowledge of synthetic biology or mRNA therapeutics Published peer-reviewed scientific research in the field

Job Description: Company: Precision Media Group (PMG) Salary: £30,000 per annum + Commission Position: Customer Account Manager (Advertising & Partnerships) Location: Manchester City Centre (Hybrid) Working Hours: 10:00 AM – 6:00 PM / 12:00 PM - 8:00 PM (Flexibility) Employment Type: Full-time About Precision Media Group (PMG): Precision Media Group is a leading provider of innovative advertising solutions and strategic partnerships. We help brands connect with their audiences by delivering impactful campaigns underpinned by data-driven insights and creative excellence. Role Overview: As a Customer Account Manager, you will focus on building strong, lasting relationships with PMG’s advertising and partnership clients. Your role will involve ensuring client satisfaction, driving customer retention, and increasing revenue through the sale of additional services. Working as a trusted advisor, you will identify opportunities to grow accounts while delivering outstanding service. Key Responsibilities: • Account management: Oversee and manage a portfolio of customer accounts, ensuring that services/products are delivered as promised and customers are satisfied with the company’s offerings. Act as the primary liaison between customers and internal teams., • Customer Onboarding: Assist in onboarding new customers, providing welcome calls, and ensuring smooth transitions during account setup or product/service implementation., • Customer Retention: Maintain high levels of customer satisfaction, ensuring ongoing loyalty and engagement with PMG’s services., • Upselling & Cross-Selling: Proactively identify opportunities to recommend additional PMG services that align with client needs and objectives, driving account growth., • Client Relationships: Act as the primary point of contact between customers and clients, fostering strong relationships, encouraging referrals, and coordinating communication to successfully organise events., • Campaign Oversight: Manage the planning, execution, and optimisation of advertising campaigns, ensuring they deliver measurable results and exceed client expectations., • Customer Strategy: Partner with customers to understand their evolving requirements, offering creative and strategic solutions to help achieve their goals., • Performance Reporting: Use data and analytics to track campaign performance, preparing clear and actionable reports that demonstrate results and highlight new opportunities., • Collaboration: Work closely with internal teams, including Operations, Sales, Marketing, and analytics, to deliver seamless and effective campaigns., • Issue Management: Address and resolve any customer issues or concerns quickly and professionally to maintain trust and satisfaction., • Industry Awareness: Stay up to date with trends in advertising and digital media to provide clients with innovative and informed advice. Key Performance Indicators (KPIs): • Retention Rate: A high percentage of customers retained over a defined period., • Revenue Growth: Incremental revenue achieved through the sale of additional services., • Customer Feedback: Positive customer testimonials and satisfaction scores., • Campaign Success: Meeting or exceeding campaign objectives and performance metrics. Qualifications - Experience: • 3- 5 years of experience in account management, customer success, or sales within advertising, media, or related industries., • Proven ability to retain clients and drive incremental revenue., • Sales - 2 years (preferred) Education: • GCSE or equivalent (required) Knowledge: • Strong understanding of advertising, digital media, and partnership marketing., • Experience using Salesforce as a CRM for account and campaign management. Skills: • Excellent communication and interpersonal skills., • Strong analytical skills with the ability to interpret performance data and translate it into actionable recommendations., • Sales-oriented mindset with a focus on delivering value to customers., • Highly organised, with the ability to manage multiple accounts and deadlines effectively. Attributes: Strategic, proactive, goal-driven, and a collaborative team player. What We Offer: • Competitive salary with performance-based bonuses tied to retention and sales targets., • Hybrid working model, • Opportunities for professional development and career progression., • A supportive, collaborative, and innovative work environment. Benefits: • Additional leave, • Company events, • Company pension, • Opportunity to travel How to Apply: If you’re passionate about building strong customer relationships and delivering impactful results, we’d love to hear from you. Precision Media Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.

About the job DO NOT APPLY THROUGH LINKEDIN. FULL DETAILS ON HOW TO APPLY BELOW THE OPPORTUNITY Are you ready to thrive in a growing team working for one of the UK’s most innovative challenger brands within soft drinks? Are you excited to join a wider marketing team and turn the Hip Pop brand fame into online sales? If so read on… THE COMPANY Hip Pop is an exciting and multi-award-winning challenger brand of soft drinks born in Manchester destined for the World. Hip Pop exists to challenge the big pop brands with an alternative - a range of drinks with clean ingredient list that are better for you - made from real fruit, gut friendly live cultures and fibre. Hip Pop drinks are low in calories and never made with sweeteners. Most importantly though, Hip Pop tastes great. It’s a proper good pop. The brand’s attitude is refreshingly honest and light-hearted view of the world serving those who seek better, more wholesome life and good feeling that lasts by making better choices - products we consume, people we surround ourselves with and experiences we go though. Our products include multi-award-winning soda, kombucha and CBD kombucha. Today, we are available for consumers nation-wide with distribution through national retailers such as Sainsbury’s, M&S, Waitrose, Co-op, Morrisons, Booths and Bidfood, to name a few. Hip Pop has experienced remarkable year-on-year growth since launching in 2019 and we’re based in the heart of Manchester city centre (Deansgate). YOU First and foremost, you’re a good human being who shares our values. You’re ambitious, self-driven, and after researching Hip Pop® you know this is the kind of company where you can make a lasting impact. You are self-sufficient and drive projects end to end ensuring consistency and quality of our incredible product is upheld. THE ROLE As E-commerce Executive, you will: · Focus on converting new customers through multiple channels · Be involved with Marketing Campaigns to convert leads · Drive results across Paid Social and Email · Present campaign data to inform decisions · Be on top of stock management · Assist the Ecommerce Manager with day-to-day tasks · Own your areas with confidence and drive real results YOUR EXPERIENCE Essential: · 1-3 years of experience in Ecommerce · You understand Ecommerce metrics (AOV, LTV, CVR) · Commercial Acumen · Analytical Skills · Good Communication skills · Get-stuff-done mindset · Worked previously on online campaigns · Passionate about health & wellness, food & drink & challenger brands Bonus: · Shopify experience · Email Marketing experience · Paid Search / Social experience · Worked in a Challenger Brand · Amazon Experience (Ads & Optimisations) · You can design well on Canva WHAT’S IN IT FOR YOU? · Competitive starting salary with regular reviews · 25 days holiday + bank holidays + your birthday off · Upskilling & opportunity to grow your career based on your interests · Pension · Cycle to Work schemes · Unlimited Hip Pop (obviously) · Be a pivotal part of a legendary growth story BASED Ideally commutable to Manchester City Centre For the right candidate remote with few days per month in Manchester will be considered. START DATE: ASAP KEEN TO APPLY? Send your CV to with “E-commerce Executive” in the subject line (this is your first test ;-)

Job Title: Senior/ Associate Project Manager Location: Manchester city centre (hybrid) Salary: £55,000-£65,000 basic salary including car allowance + excellent benefits package Are you passionate about fire safety? Experience in leading on multimillion £ projects? Looking for an opportunity in a senior leadership/management team and opportunity to equity? Note: Experience in a construction/real estate consultancy delivering design and build/refurbishments in the real estate sector is essential. Finance/IT/Marketing/ Digital backgrounds will NOT be considered. The Company Award-winning, Building Top 150 national construction consultancy, with a national presence; South of England, Midlands, Scotland, and in the last 5 years Manchester. The North West office has already rapidly evolved into a dynamic team of Building Surveyors, Project Managers, Engineers and Architects. Led by an FRICS professional and APC Assessor they have excellent APC training programme in place. • Multi-disciplinary Excellence: Delivering across Architecture, Interior Design, Building & Quantity Surveying, Fire Engineering, Project Management, Civil & Structural Engineering, Building Services Engineering, and Town Planning., • Recognised & Respected: Featured consistently in various “Top Employer” published guides, trusted across over 40 public sector frameworks, and proud to deliver landmark projects for Homes England and the Ministry of Justice. A market leader in fire safety., • People-Focused: Accredited training schemes through RIBA, RICS, CIBSE, CIAT, APM, and CIOB, championing career growth—from apprentices to chartered professionals., • Culture-Driven: A healthy, collaborative atmosphere and a strong social culture., • A comprehensive benefits package, promoting flexibility and support. The Role • Serve as the main point of contact for clients, ensuring seamless communication., • Oversee project budgets, schedules, and design documentation., • Lead meetings, set agendas, and follow up on tasks to drive progress., • Coordinate proposals, review bids, and ensure procurement aligns with project requirements., • Monitor financials, processing invoices and change orders with precision., • Deliver timely project reports, highlighting key updates and challenges., • Handle multiple projects efficiently, identifying solutions to potential issues. Benefits: • Regular and committed training and CPD opportunities, • Regular sports & social events - BBQ’s, boat trips etc!!, • Excellent enhanced pension scheme and private healthcare and much more! Hit ‘Apply Now’ to send your CV or feel free to reach out to me directly if you have any queries/ seeking some advice on your next career move in project management within construction/real estate consultancy! Email:

Enforcement Team Administration Assistant Are you a highly organised self-starter who thrives on keeping things running smoothly behind the scenes? Do you enjoy working in a professional environment where attention to detail and clear communication really matter? Are you looking to join a supportive team where your initiative and ideas for improvement will be valued? If so, this could be the ideal opportunity for you! About the organisation – CILEx Regulation Ltd. (CRL) CILEx Regulation (CRL) is the independent regulatory body of the Chartered Institute of Legal Executives, authorising and regulating individual legal professionals and law firms. Their mission is to protect consumers, uphold high professional standards, and foster a diverse and effective legal profession. CRL ensures legal professionals meet rigorous qualification and competence standards, monitor compliance, and take action when necessary. CRL’s values guide everything they do: integrity; excellence; fairness; transparency; efficiency. This is a fantastic opportunity to join CRL at an exciting time of growth and play a key role in its development! FJWilson Talent is acting as the employment agency advisor to CILEx Regulation on this appointment. The Role You will be joining a close-knit and supportive Investigations Team, currently made up of a Manager, Lead Investigating Officer, and three Investigating Officers, each managing their own caseloads. The team is looking for a proactive, organised, and adaptable individual who can provide vital operational and administrative support to help everything run smoothly. This is a varied and interesting role, perfect for someone who enjoys being at the centre of a busy and purposeful environment. You will take ownership of key administrative and coordination tasks such as managing team calendars, scheduling panel meetings and hearings, booking venues, preparing and paginating documents, maintaining templates, and keeping our processes and documentation up to date. You will also manage client’s four SharePoint sites, respond to straightforward queries from panels and enforcement teams, and draft basic Prior Conduct reports. We are looking for someone who takes initiative and can work independently once settled in, someone who can not only get things done but also spot opportunities to improve how our client works and help implement those ideas. Experience in a legal or regulatory environment would be a strong advantage, as would confidence in handling sensitive information with accuracy and professionalism. To succeed in this role, you will need excellent organisational and communication skills, a strong attention to detail, and confidence using tools like Outlook, Zoom, SharePoint, and Excel, or the ability to learn them quickly. In return, you will join a friendly and welcoming team where you will receive a detailed induction and plenty of support as you take on your responsibilities. This is a great opportunity to make a real impact in a collaborative environment where your initiative and ideas are valued. Key facts • This is a full-time, permanent role., • Starting salary: £24,255 per annum + benefits, including generous pension contributions (8% employer contributions when the employee contributes 3%), a starting holiday entitlement of 25 days per year plus public holidays, access to healthcare plans and discount schemes, and flexible remote working arrangements., • Home-based - you can be based anywhere in the UK. Person Specification • IT literate and proficient in MS Office package (Office 365), • Strong administrative experience, including records management, preparation of papers and applying criteria accurately., • Customer service experience with the ability to liaise professionally and effectively and manage occasional challenging situations, • Able to work with large amounts of data and information with precision and maintain accurate records Interested? For a confidential conversation with FJWilson Talent (CRL’s recruitment partner for this assignment) please contact us on 0203 195 3600, or email us at Our privacy policy is available on our website: FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Senior Affiliate Marketing Manager - Marketing Agency Salary - £38,000 - £48,000 Manchester City Centre Are you an Affiliate Marketing Specialist ? Want to work for one of the UK's leading marketing agencies? About the company... Our client is on the hunt for a Senior Affiliate Marketing Manager to come on board and join their growing team within their Manchester office. This agency specialises in all things digital marketing covering channels such as SEO, Affiliate, PPC, Paid Social, Display and PR. Clients wise, this agency work with a string of exciting household named brands across retail, e-commerce and leisure. About the role... As an Senior Affiliate Marketing Manager, the focus of your role will be to take lead upon day-to-day management of tier 1 affiliate marketing campaigns for a selection the agency’s key clients. You’ll plan strategy across traditional affiliate campaigns, content creators, influencer-affiliates and media partner activations. You’ll take ownership of the agency affiliate marketing team, with an account manager and executive reporting into this role. With this role being senior within the team, you’ll take lead upon client contact meetings to ensure clients are kept up to date on campaigns progress. This role reports directly to the Head of Paid Media with you working alongside the PPC, Display and Paid Social specialists. About you... To be considered for this Senior Affiliate Marketing role, you’ll need to have strong experience within an Affiliate Marketing role. We’re looking for someone who is confident in managing junior members of the team and has the ability to account manage key clients. A strong budget management skillset is also really important as you’ll need to be able to plan strategically to ensure KPI’s are achieved. This role requires 2 days in the office which is based in Manchester City Centre. This is one of many roles here at ThePlaceToBe so if you're interested in having an informal discussion about taking the next step in your career, don't hesitate to reach out!

SOC Analyst Location: Home based/ Remote – Must be Based in the United Kingdom Salary: Up to £35,000, shift based role with 24/7 coverage Qualifications: Must be eligible for SC Clearance The company An exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and managed service security provider, delivering in to mid and large enterprise clients. This is a fantastic opportunity for a SOC Analyst to continue their development at an established Microsoft Partner. The business has a keen focus on developing their staff by providing support for training and earning certifications. You will also gain exposure to cutting-edge technologies, working across security operations and cyberspace. This is a predominantly remote role; you must however be based in the UK to be considered. This role will also require eligibility to gain SC Clearance due to government-based customers. About The SOC Analyst Role As a SOC Analyst, you will support the SOC Manager, acting as an escalation point and technical SME for stakeholders within multiple key clients. This is a hands-on role, that gives you the opportunity to work in a customer-facing capacity as a first point of contact between the customer and security operations centre. As SOC Analyst you will have the opportunity to develop consultancy skills, whilst offering insight into the best technical solutions to secure and report on their client technology stack. Day-to-day tasks include: • Security monitoring and first response., • Incident handling and management., • Vulnerability testing, threat hunting., • Microsoft technology stack experience. Skills and Experience Required for the SOC Analyst Role: • Minimum 2 years’ experience within a similar support based role, ideally in the managed services space across the Microsoft technology stack, • Experience in Entra ID, Intune, and Azure., • Knowledge of Sentinel, and Microsoft Defender., • Experience working within a SOC environment would be advantageous., • Demonstrable experience in forming collaborative working relationships with customers and other internal stakeholders., • Confidence in effectively communicating technical incidents or security threats to non-technical stakeholders., • Previous experience of working with SIEM and log monitoring tools., • SC-200, SC-900 or equivalent certification would be beneficial but not essential. To be considered for this role, you must be UK based and eligible for SC Clearance. JOB ID: #3107759

A well-known, well respected multi-disciplinary Construction company based in key UK locations, are seeking a Quantity Surveyor to join their team in Manchester. The Company A well-known, well respected business based in key UK locations, are seeking a Quantity Surveyor to join their team in Manchester. Having secured a strong pipeline of work, in both public and private sectors, this progressive and forward-thinking organisation are seeking a Quantity Surveyor who can hit the ground running and work towards progressing their career to the next level. The Role The successful Quantity Surveyor will be responsible for: • Cost estimating, • Regular reporting to clients, • Cost control from inception through to completion., • You will work predominantly in the Data Centre sector. About you : • The successful Quantity Surveyor needs to have at least 3 years experience as a Quantity Surveyor, • Exceptional client facing skills are prerequisite as is the ability to manage projects ranging in value., • You will be resilient and assertive., • MRICS preferred but not essential About the salary: • Up to £60,000, • Generous pension contribution, • Generous annual leave entitlement with annual increase, • Performance based bonus, • Private Healthcare, • Hybrid working If you are a Project Manager or Quantity Surveyor of any level and seeking a new role, please contact Damian Eatwell

We’re working with a world-renowned sports venue in the North West, recognised for delivering exceptional hospitality. You’ll play a key role in shaping commercial strategy, motivating your team to exceed targets, and ensuring the venue remains the destination of choice for premium sporting expe

Our client, one of the UK’s newest and inspirational names in travel is looking for a highly experienced Business Development Manager with a strong background in travel industry franchise recruitment. The Business Development Manager will be responsible for the recruitment, vetting, onboarding, training, and ongoing support of new Travel Partners across the UK. This role will play a pivotal part in establishing and growing our client’s travel homeworking network by attracting high-calibre professionals, ensuring a smooth induction process, providing continued coaching to help Travel Partners thrive. The successful candidate will bring both strategic vision and hands-on execution, with a strong background in travel recruitment, onboarding, and partner engagement. Salary and benefits are highly competitive and negotiable, reflecting the calibre of candidate they’re looking to attract. This is a fully remote role with occasional visits to Head Office. If this role is of interest to you, please apply online. Role of Business Development Manager: • Lead the recruitment and onboarding of new Travel Partners, promoting through multi-channel campaigns., • Manage the end-to-end recruitment process., • Represent the company at industry events, conferences, and roadshows to boost visibility and attract new talent., • Design and implement a comprehensive onboarding programme covering systems, compliance, supplier access, brand values, and sales tools., • Deliver engaging online and face-to-face induction sessions., • Support new Travel Partners during their first 90 days to ensure a confident and compliant start., • Ongoing coaching, support and engagement including training sessions, webinars and performance reviews., • Tracking and reporting performance metrics Skills required for the role: • Previous experience in a similar role within travel (e.g., homeworking recruitment manager, business development manager, or training/onboarding lead)., • Demonstrable track record of recruiting, onboarding, and developing travel homeworkers or travel consultants., • Proven experience in recruitment, onboarding, or business development within the travel industry., • Excellent communication and interpersonal skills, able to engage and motivate people remotely., • Strong understanding of the homeworking travel model and the challenges/opportunities within the sector., • Confident public speaker and trainer, with the ability to inspire and lead group sessions. If you’re interested in learning more about this Business Development Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Midmarket Sales Executive (UK) About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: Intermedia is seeking a Midmarket Sales Executive to work with one of Intermedia’s strategic partners along with our UK Channel Account Manager to sell cloud communication services to mid-market and enterprise customers headquartered within the United Kingdom. A successful Midmarket Sales Executive will have experience in selling business solutions in one or more of the following or closely related categories: PABX, UCaaS, Contact Centre, SaaS and must have a proven track record of meeting revenue quotas on both a monthly and annual basis. The ideal Field Account Executive must be customer-facing, technically proficient and demonstrate self-sufficiency. In particular, they should be able to conduct their own demos without the need of a presales resource and have sufficient technical skills to qualify more complex midmarket opportunities. Proficiency in managing the sales process working in conjunction with an indirect sales channel is preferred. This role is in the United Kingdom and will require travel approx. 3 days/week. Key components of the role: • Serve as the sales expert on the Intermedia Cloud solutions with sufficient technical skills so that no support from presales is needed, • Supporting the strategic partner within the assigned region with what their customers’ needs are, • Meet, primarily on-site, with customers and serve as the subject matter expert (SME) for the solutions jointly created by Intermedia, • Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy, • You’ll become the resident expert on Intermedia’s UC and CC solutions and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business, • You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes, • Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem, • Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities, • Conduct one-on-one and/or group sales presentations and solution demonstrations, • Track customer information, forecasts, and reports, • Work with the partner to manage contract sign-off, while working in conjunction with the legal department, • Pipeline creation – campaigns, joint partner events, prospecting with partners, • Joint Selling – lead customer meetings, demos, quotes, proposals What you will bring to the role: • 8+ years of Channel and Direct Selling Experience Preferred., • Proven track record of successful solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony) in the SMB & Midmarket segment., • Proficient and consultative-selling-skills, • Demonstrable track record of personal development and closure of business, • Experience selling to corporate clients and/or Telecom Service Providers, • Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position., • Competent closer, • Capable of representing the company at the most senior levels., • Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com, • Collaborative, solutions, consultative selling, • Technical Proficiency – an ability to learn and present Intermedia’s UC and CC solutions to the right audience at the correct altitude, • Bachelor’s Degree or equivalent combination of education and experience Target

Our client, a world renowned football team is seeking an ambitious, focussed and sales focused executive to join their expanding team. Based in the Supporter Services Centre you will be at the heart of football club’s relationship with its global fanbase, supporting their valued fans, members, season ticket holders and prospective customers. They provide first-class assistance across ticketing, membership, hospitality, match day information and more. As a Sales & Service Executive, you’ll represent the club with professionalism, enthusiasm and pride. You will handle supporter enquiries across multiple channels, ensuring every interaction reflects our commitment to world-class service. You’ll play a vital role in achieving our wider business goals, driving revenue through intelligent product promotion while delivering an outstanding experience to each of their 5 million+ annual customer interactions. Key Responsibilities: • Lead by example, consistently meeting and exceeding personal and team sales and service targets., • Deliver exceptional customer service in every supporter interaction, ensuring professionalism, empathy and accuracy., • Take ownership of enquiries across all channels (telephone, email and face-to-face), ensuring first-contact resolution wherever possible., • Handle complaints and complex issues with sensitivity and efficiency, maintaining the high standards expected of the club., • Identify opportunities to cross-sell and promote products such as memberships, hospitality and merchandise., • Work collaboratively with the management team to identify and implement service improvements and business efficiencies., • Take responsibility for your own performance, seeking training and development opportunities to continuously improve., • Maintain up-to-date knowledge of all club products, services, and match day operations to provide informed, accurate responses. Skills required: • Previous experience in a high-volume, fast-paced contact centre or a similar customer-facing environment., • Proven ability to deliver exceptional customer service and resolve queries effectively and efficiently., • Strong communication skills, both verbal and written, with the confidence to engage with a diverse global fanbase., • Target-driven with the ability to remain calm and professional., • Self-motivated, enthusiastic, and able to contribute fresh ideas to improve team performance., • Flexible and adaptable, with a positive attitude towards change and continuous improvement. What They Offer: Their employees are at the heart of their success. They offer a range of rewards designed to support your professional and personal wellbeing, including: • Annual incentive scheme, • Wellness support with access to Aviva Digicare+ Workplace, including digital health checks and mental health resources, • Exclusive discounts via our Rewards platform, • Access to onsite gym facilities, social events and team-building activities, • Enhanced family leave benefits and the option to purchase additional holidays Lily Shippen is a leading recruitment agency, specialising in executive support and business support recruitment. We connect top talent with exceptional opportunities across the UK and internationally. Our expertise spans Executive Assistant, Personal Assistant, Office Manager, Chief of Staff, and HR recruitment, offering tailored solutions for businesses across various industries. We recruit for permanent, temporary, and fixed-term contract roles across London, Manchester, Birmingham, Leeds, Cheshire, and beyond. Whether you’re seeking a new opportunity or looking to hire top talent, we’re here to help. If you’re an experienced Executive Assistant looking for a new challenge in a strategic, data-driven role, we would love to hear from you.

Call Centre Sales Manager 📍 Location: Manchester / Hybrid 💼 Full-time |Permanent | £30,000 - £35,000 + 15k OTE + Benefits Are you a dynamic leader who knows how to motivate teams and drive results in a B2B Environment? We’re looking for an experienced Call Centre Sales Manager to lead our growing sales operation, inspire a high-performing team, and take our customer engagement to the next level. Do you have any experience working in the Utilities or Telco sector? This isn’t essential but very desirable About the Role As our Call Centre Sales Manager, you’ll be responsible for the day-to-day management of our sales team, ensuring targets are met and exceeded while maintaining exceptional service standards. You’ll lead from the front — coaching, motivating, and empowering your team to deliver outstanding results. You’ll work closely with senior management to develop strategies, analyse performance data, and implement initiatives that boost conversion rates and customer satisfaction. Key Responsibilities • Lead, coach, and motivate a team of sales advisors to achieve daily, weekly, and monthly targets., • Monitor call quality, conversion rates, and team performance through regular reviews., • Develop and deliver sales training and development plans., • Drive a positive, performance-based culture within the team., • Prepare and present performance reports to senior leadership., • Collaborate with marketing and operations to optimise lead flow and campaign effectiveness., • Ensure compliance with company policies and industry regulations. About You You’re a confident, commercially-minded leader with a passion for sales and customer excellence. You know how to get the best from people and thrive in a fast-paced, results-driven environment. Essential Skills & Experience: • Proven experience as a Call Centre / Contact Centre Sales Manager ( B2B)., • Strong leadership, coaching, and motivational skills., • Excellent understanding of sales metrics, KPIs, and call centre technology., • Data-driven approach with the ability to analyse performance and implement improvements., • Outstanding communication and organisational skills. What We Offer ✅ Competitive base salary + uncapped commission structure ✅ Bonus incentives for top-performing teams ✅ Comprehensive training and career development ✅ Supportive, energetic work environment ✅ Additional perks (e.g., healthcare, pension, staff discounts) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Position: Manchester Showroom Manager Location: Manchester, Centre Full Time: Onsite Flokk, a leader in workplace seating solutions, is looking for a Showroom Manager to take ownership of our Manchester showroom. You’ll be the face of our brand, ensuring the showroom runs seamlessly day-to-day, maintaining an inspiring, professional environment that delivers an exceptional customer experience. From managing facilities and coordinating events to supporting sales and brand activity, this role combines operational excellence with creativity. If you’re passionate about space and delivering exceptional experiences, we’d love to meet you. Does this sound like you? Who we are Flokk is the leading European manufacturer of high-quality seating solutions, with a growing portfolio of global brands with more than 40% of our sales outside Europe. Committed to sustainability for decades, we are pioneers in developing eco-friendly seating solutions for both the private and public sector. Through organic growth and successful acquisitions, we aim to expand into new markets and offer a wide range of seating solutions for modern work environments. Trusted worldwide for our cutting-edge designs, we blend Scandinavian heritage with innovation. With production sites across the European continent, the UK, China and the USA, and products sold in over 80 countries, our employees work with one shared vision Inspire Great Work Purpose of Role The Showroom Manager plays a critical role in ensuring the smooth daily operation of the showroom and representing the business as the first point of contact for all visitors. This role is responsible for maintaining a professional, engaging environment that attracts customers, drives footfall, and supports the business brand through exceptional customer experience, facilities management, and event execution. Key Responsibilities: Customer Experience & Front of House • Act as the face of the showroom, greeting all customers and visitors with professionalism and warmth., • Ensure the showroom always reflects the company’s brand standards, is welcoming, and presents products and services in the best possible light., • Provide assistance to customers, directing them to relevant teams or resources as required., • Conduct showroom tours for ad-hoc visitors and effectively communicate the Flokk value proposition., • Manage visitor check-ins, hospitality (refreshments, materials, seating), and maintain a polished client experience. Event & Engagement Management • Plan, coordinate, and host events, open days, and workshops to drive engagement and customer footfall., • Ensure events are well-executed, on brand, and deliver a positive customer experience., • Liaise with internal teams and external partners to support promotional campaigns. Showroom Operations & Facilities • Oversee the day-to-day running of the showroom, ensuring all operational aspects are managed efficiently., • Act as main key holder, ensuring opening and closing procedures are consistently carried out., • Manage facilities contracts and relationships with external vendors (cleaning, security, maintenance, catering, etc.)., • Conduct regular checks to ensure the showroom is safe, clean, and fully operational., • Ensure compliance with health & safety standards and procedures. Data & Customer Relationship Management • Capture and maintain accurate CRM data from showroom visitors and event attendees., • Support the marketing and sales teams by sharing customer insights and feedback., • Track visitor numbers, enquiries, and outcomes to inform strategy and improve showroom performance. Key Skills & Attributes • Strong interpersonal and communication skills – approachable, professional, and customer-oriented., • Highly organised and detail orientated, with the ability to manage multiple priorities simultaneously., • Confident in facilities management and delivering exceptional visitor experience., • Experience in event planning and execution., • Comfortable using the Microsoft Suite, recording data and creating presentations., • Reliable and trustworthy as the main on-site key holder., • Interest and experience in Interior Design is advantageous but not essential. What we offer: • Competitive Salary, • Company Pension, • Life Insurance, • Employee Assistance Programme with 24/7 support, • Enhanced Maternity and Paternity pay, • Company Events, • Cycle to Work Scheme Flokk is committed to fostering a diverse, equitable and inclusive workplace where all employees feel valued, respected, and supported. We believe diversity drives innovation and creates an environment where everyone can thrive. As an equal opportunity employer, we welcome individuals from all backgrounds to join our team.

Manager, Front End Developer – DE – TC – UKI. Manager, Front End Developer – DE – TC – UKI. Experience in both back office and front office/contact centre‑based client environment is a prime requirement.

The Telesales Manager will be responsible for leading and motivate a dynamic telesales team within a fast-paced contact centre environment.

Manager, Front End Developer - DE - TC - UKI. EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. Experience in both back office and front office/contact centre-based client environment is a prime requirement.

Customer Solutions Design Specialist (Cisco Call Manager). Provide end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life‑cycles. Extensive experience in design, delivery and deployment of voice and contact centre solutions.

Manager, Front End Developer - DE - TC - UKI. Experience in both back office and front office/contact centre-based client environment is a prime requirement.

Contribute to the maintenance of positive contact between the centre and the families/carers of every user and encourage their active participation in plans. Our homes are specialist mental health services and are established, offering adults person-centred care. This primarily involves support usin

A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

We have an exciting opportunity for an individual to lead our Contact Centre in providing an excellent customer experience whilst offering first point resolution to meet the demands of RBH customers. Ability to, and experience of to manage managing a multi-channel Contact Centre Team in a challengin

A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks

Our Assistant Managers act as a role model to our Cosy Clubbers and can spot when your attention is required from the corner of your eye and act on it. As an Assistant Manager you need to be passionate, professional and personable.

This role is a brilliant opportunity for experienced senior sales leader to accelerate their earnings in a fast-paced, fun, and challenging contact centre sales environment. Inspire and motivate your team of Sales Team Managers and their teams to convert leads from industry leading partners. Extensi

What we offer our Assistant Managers:. What an Assistant Manager does at JW Lees:. You will be a key support for the General Manager, taking the helm when they are not around and taking the lead on some areas of the business.

Experience as a Store Manager (or equivalent), ideally with exposure to multi-site or area management. Cluster Manager - Weston Super Mare. Leading a group of stores remotely, fostering a ‘one team’ culture with Store Leaders, Post Office Managers, and colleagues.

What an Assistant Manager does at JW Lees:. You will be a key support for the General Manager, taking the helm when they are not around and taking the lead on some areas of the business. Assistant Manager - Ashton-under-Lyne.

As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. Fitness Manager - Oldham - Oldham. Fitness Manager (Flex contracts available).

General Manager who is passionate about creating a world class environment for learn to swim, in bespoke learn to swim centres. This is an integral role to not only the day to day operating of the centres, but the bigger vision to change the way learn to swim is delivered in the UK.

As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets. Acting as Duty Manager when the Store Manager is unavailable. If you're passionate about pets, you'll love ou

Reporting directly to the Head of Contact Centre, you will be responsible for leading, motivating, and developing a team of contact centre agents, driving performance, and. This role plays a key part in ensuring operational excellence and outstanding service delivery across our inbound and outbound

One 10 hour and one 7 hour, may include weekends and overtime.We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group.To be employed in this role you must be over the age of 18 and complete a safeguarding check.Day Post Office Counter Training.C

Join us as a CX Root Cause Manager at Barclays, where you'll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. To be successful as a CX Root Cause Manager, you should have experience with:.

Leading a group of stores remotely, fostering a ‘one team’ culture with Store Leaders, Post Office Managers, and colleagues. As a Cluster Manager, your leadership will play a critical role in developing talent, achieving KPIs, and ensuring each store is a vibrant, customer-centric hub on the hig

Title: Contact Centre - Outbound Sales. Location: Manchester City Centre - Office based. Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.

We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group.To be employed in this role you must be over the age of 18 and complete a safeguarding check.Day Post Office Counter Training.Covers Introduction, Processes, Practical Skills & Systems.Trai