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Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Lounges are pretty special places, and what makes them so special are the brilliant people who run them.As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy.You'll support t

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

Role of the Commercial Assistant:. The Commercial Assistant will support purchasing, stock control, and supplier/customer coordination across a broad product portfolio.

Assistant Manager | Outdoor Retailer | Manchester | Up to £30,000. Store Manager with the running of the daily store operations, driving sales leadership, team management, and customer service excellence while ensuring a top-tier shopping experience. Responsibilities as Assistant Manager:.

As Assistant Manager you will be working as an integral part of the companys retail management function. Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction.

Retail Assistant Manager | Manchester | Up to £29,000 + Bonus. Do you thrive in a fast-paced retail environment where no two days are the same?. This is a fantastic opportunity to develop your retail management career with a brand known for its creativity, energy, and exceptional customer experienc

Sales Assistant Manchester - Fashion. Are you passionate about fashion and delivering exceptional customer experiences?We're partnering with a prestigious fashion brand in Manchester, seeking talented Sales Assistant , both full and part time to join their team. As a Sales Assistant, you'll act as a

Optical Assistant - Manchester.Fancy working in a beautiful high end independent opticians based in Manchester where customer service and patient care is highly important as well as making sure their team members have a great work life balance as they are only open Monday - Friday with no late night

F680; We’re Hiring: Assistant Buyer.Location: Onsite at Manchester HQ.Full-time | Competitive Salary + Perks.Join one of the fastest-growing retailers in the UK and be part of something extraordinary.With exponential year-on-year growth, a loyal and rapidly expanding customer base, and a produ

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s

🚀 We’re Hiring: Stylist 📍 Location: Manchester HQ 🕒 Full-time | Competitive Salary + Perks Join one of the fastest-growing retailers in the UK and be part of something extraordinary. With exponential year-on-year growth, a loyal and rapidly expanding customer base, and a product range that’s turning heads across the UK, we’re on a mission to make style, quality and value accessible for every home. Reporting to the Studio Manager, we are looking for a talented Stylist to join our studio team. You will be responsible for planning, styling, and delivering high-quality content for product, lifestyle, and campaign studio and location photography and video. Working closely with photographers, stylists, and the wider creative/buying team, you will bring our brand vision to life while ensuring our styling inspires and engages our customers. 🛍️ What You’ll Be Doing: • Style homeware products for e‑commerce, outdoor and marketing shoots., • Translate creative briefs into compelling visual stories that reflect our brand aesthetic., • Ensure sets are styled to highlight key product details and maximise commercial appeal., • Source, prepare, and organise props, textiles, and accessories for shoots., • Collaborate with photographers and the buying team to create cohesive room sets., • Work efficiently on set to meet daily shoot schedules and content deadlines., • Work closely with the marketing team to align styling with product launches and campaigns., • Communicate clearly with retouchers to ensure image consistency., • Assist the Assistant Studio Manager in prop management and maintaining studio standards., • Ensure all styling reflects the brand’s visual identity, tone and values., • Keep up to date with UK interior design and lifestyle trends., • Contribute ideas for fresh, engaging content that resonates with our customers. 💡 What You’ll Bring: • 2–4 years’ experience as a stylist within interiors, homeware, fashion, or e‑commerce., • Strong eye for composition, colour, and detail., • Experience in a busy studio environment, working to tight deadlines., • Ability to interpret and deliver against creative briefs., • Excellent organisational skills, with the ability to manage props and multiple projects., • Confident team player with strong communication skills., • Desirable: A background in interiors or design education. If you love turning products into inspiring home stories and want to play a key role in shaping how customers experience our brand, we’d be delighted to hear from you. Benefits: • A creative and collaborative studio environment., • The chance to shape the look and feel of a leading UK home brand., • Casual dress, • Company events, • Company pension, • Employee discount, • Free parking 👀 Sound Like You? At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK. 📩 Apply now!

Retail Training Manager | North West | Athleisure The Retail Training Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You'll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus. Retail Training Manager Key Responsibilities Service Excellence • Define and roll out the service standards across all stores, ensuring every customer gets a best-in-class experience., • Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity., • Carry out service audits and in-store observations to spot opportunities and coach on the spot., • Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers., • Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps., • Work with merchandising and retail operations to remove barriers to selling - whether that's stock flow, product presentation, or staff deployment., • Lead conversion uplift projects for underperforming stores and track the results., • Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural., • Oversee a retail excellence team whose aim is to deliver industry leading service, • Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching., • Work with Retail Operations to ensure service and selling are built into daily store routines., • Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences., • Background in athleisure or trainers is desired, • Strong analytical skills to interpret performance data and take decisive action., • A confident coach with the ability to inspire and influence at all levels., • Experience delivering measurable improvements in service, conversion, and customer loyalty. BBBH34397

🚀 We’re Hiring: Senior Homeware Buyer 📍 Location: Manchester HQ 🕒 Full-time | Competitive Salary + Perks Join the fastest-growing retailer in the UK and be part of something extraordinary. We’re not just growing — we’re exploding. With exponential year-on-year growth, a loyal and rapidly expanding customer base, and a product range that’s turning heads across the UK, we’re on a mission to make style, quality and value accessible for every home. We’re looking for a Senior Homeware Buyer to help lead the charge — building commercially powerful ranges, leading a brilliant team, and owning the journey from concept to customer. 💥 Why Join Us? ✅ Unmatched Growth – We’re one of the UK’s fastest-growing retailers. That’s not just a statement — it’s a fact. ✅ Big Impact, Real Ownership – You’ll lead ranges from day one and see your work come to life nationwide. ✅ Incredible Team Culture – We hustle hard, support each other, and love what we do. ✅ Innovation-Focused – We thrive on trend, creativity, and customer-first thinking. 🛍️ What You’ll Be Doing: • Create and develop commercial homeware ranges tailored to our fast-moving consumer base, • Lead and inspire a talented team including merch, buyers, assistant buyers and admin assistants, • Own sales performance: analyse data, identify winners and take swift action on under-performers and build a strategy based on sales performance, • Oversee the entire sample process from lab dips to final sign-off, • Collaborate with Far East suppliers to ensure deadlines are smashed, • Bring bold, trend-led ideas to our brand mix while aligning with customer needs, • Conduct regular competitor analysis and report on market shifts, • Support our Ecommerce team on campaigns and shoots — ensuring the product tells a strong story, • Work cross-functionally to ensure we hit launch dates, every time 💡 What You’ll Bring: • 4+ years buying experience, ideally within homeware or a related category, • A strong understanding of value retail and the UK high street, • Creative mindset with commercial smarts — you know what sells and why, • Confident leading end-to-end product development, from sketch to shelf, • A love for data and the ability to make informed, strategic decisions, • Fantastic organisational and communication skills, • Experience managing and motivating a fast-paced, high-performing team, • Excel-savvy, detail-obsessed, and trend-curious 👀 Sound Like You? At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK. 📩 Apply now!

At, Align were leaders in the sales and marketing sector, specialising in creating impactful campaigns and experiences that connect brands with their customers. As a Sales & Marketing Assistant, youll:. Are you passionate about sales, marketing, and delivering exceptional customer experiences?.

Sales Assistants are the heartbeat of our business. As a Sales Assistant, you will be involved in creating a first-class shopping experience for our customer through your exceptional service, attitude and behaviours.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). - Full training is provided and is conducted as local to you as possible. - Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us. - To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years - Have not been banned from driving in the last 4 years - Have no more than 6 points on your licence.

The Role Permanent Fulltime Were looking for a dynamic Assistant Branch Manager, known internally as an Assistant Insite Manager, to join our team on a well established customer site.

Previous experience in a relevant, commercially focussed Buyer role. Leadership skills, able to line manage Assistant Buyer(s). Reporting to the Senior Buyer, you’ll be an expert in buying customer focused products at the right price to deliver profit through collaborative working with internal an

Assistant Store Manager – Manchester.This is your chance to be part of something big! We’re looking for an ambitious.Manchester – a premium womenswear destination that blends gorgeous product, beautiful store design, and a truly elevated customer experience.As ASM, you’ll be hands-on with ev

Job Description Sales Assistant - Immediate Start - Weekly rate commissions £300 plus bonus /n Are you a friendly, hardworking and reliable person, able to provide our clients with a great customer experience? /n We are recruiting for full-time Sales Assistants for our office in Manchester.

Job Description Sales Assistant - Immediate Start - Weekly rate commissions £300 plus bonus /n Are you a friendly, hardworking and reliable person, able to provide our clients with a great customer experience? /n We are recruiting for full-time Sales Assistants for our office in Manchester. Yo

If you come from a Retail Store, Assistant or Deputy Store Manager background and put the customer first in everything you do, inspiring and developing your team to go the extra mile, this is your opportunity to own your store and your team with creative autonomy. Arndale Concession Store, based wit

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. We are seeking an i

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Counter Sales, Beauty, Skincare, Sales, Retail, Counter Sales, Consultant, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Part time, Full-Time, Sales Assistant, Retail Assistant, Medicine, Medicines, Spe

Job Description Sales Assistant - Immediate Start - Weekly rate commissions £300 plus bonus /n Are you a friendly, hardworking and reliable person, able to provide our clients with a great customer experience? /n We are recruiting for full-time Sales Assistants for our office in Manchester. Yo

Join us as an Assistant Fraud Strategy Manager at Barclays UK. To be successful as an Assistant Fraud Strategy Manager, you should have fraud expertise and/or operational experience, such as working in a frontline telephony team or in fraud customer care, previous experience in an investigative role

Job Description Sales Assistant - Immediate Start - Weekly rate commissions £300 plus bonus /n Are you a friendly, hardworking and reliable person, able to provide our clients with a great customer experience? /n We are recruiting for full-time Sales Assistants for our office in Manchester.You

Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an env

Job Description Sales Assistant - Immediate Start - Weekly rate commissions £300 plus bonus /n Are you a friendly, hardworking and reliable person, able to provide our clients with a great customer experience? /n We are recruiting for full-time Sales Assistants for our office in Manchester. Yo

An experienced customer service professional, well-versed in delivering premium experiences to customers. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required t

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Our ideal Customer Services Assistant will:. Preparing delicious, high-quality food that delights our clients and customers.

As a Lidl Customer Assistant, no two shifts are the same. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. Be a Lidl expert, helping our customer

Our ideal Customer Services Assistant will:. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Display passion for delivering excellent customer service.

Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services.

Follow the company's policies on credit, collection and customer service.

Assistant Manager, CIB Customer Experience at Lloyds Banking Group.

The Assistant Customer Service Manager will need: Essential:. Fortem are currently seeking a Assistant Customer Services Manager to join our established Birmingham branch. This is a new position supporting our Customer Service Manager in the management of the department, with a focus on the quality

Assistant Manager, CIB Customer Experience page is loaded## Assistant Manager, CIB Customer Experiencelocations: Bristol: Edinburgh New Uberior House Head Office: Birmingham 125 Colmore Row: Manchestertime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 24

We're looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Defence on a part time basis, contracted to 30 hours per week. As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Serv

This role combines team supervision, customer liaison, and operational excellence across ventilation cleaning, fire safety, and compliance works.

As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer. We know that a friend

Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you. Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Customer Relationship Management: Build relationships with prospective residents, providing them with information and support throughtout the pre-opening phase. Our Cu

At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in

An extraordinary level of attention to detail is one of the key skills for our future assistant housekeeping manager - do you have the eye that'll push our standards to the next level?.

Good communication skills with a focus on great Customer Service.