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Mortgage Operations Specialist Newcastle Upon Tyne (hybrid) We’re looking for a Mortgage Operations Specialist to help support the the end to-end handling of mortgage applications, liaising with internal and external stakeholders and customers. It’s a role at the heart of our Lending Operations team, where you’ll be responsible for assessing and progressing mortgage applications through detailed case assessment, credit file review and policy-led decision making. What you’ll be doing • Assessing and progressing mortgage applications – you’ll undertake detailed case assessment of mortgage applications, including review of customer circumstances and their credit files, property details and supporting documentation. You’ll own and progress cases through the mortgage pipeline without oversight where no policy exceptions are identified, and escalate exceptions to suitably mandated colleagues where needed. You’ll process and manage post-offer mortgage documentation, legal queries and our completion pipeline – it’s an end to end role., • Acting as a key contact for lending operations – you’ll manage contact with customers, brokers and third parties using a variety of methods to resolve queries relating to legal, credit or operational aspects of cases. You will be a point of contact with respect to servicing live loans, supporting effective handover of completed cases and resolving post completion issues as required. You’ll monitor and manage shared pipelines, inboxes and workflow queues, ensuring cases are progressed efficiently and within agreed SLAs, maintaining accurate and complete case notes within associated systems, and log any complaints in line with our policies and procedures Your skills and experience. Here are the skills and experiences you could bring to Perenna that would make a great impact: • You will need to demonstrate knowledge and experience of residential mortgage lending processes, including underwriting, within a regulated banking or financial services environment. Any similar role experience in mortgage lending will be advantageous., • You’ll need to have a basic understanding of credit assessment principles, including interpretation of credit files, affordability considerations and risk indicators. Familiarity with lending policy frameworks and the application of policy-based decision making is a good indicator of this., • Some awareness of legal and conveyancing processes relevant to residential mortgage completion, including Certificates of Title is a strong capability to have for this role., • Experience of working within structured service environments with defined SLAs, quality standards and controls is essential. You need to demonstrate that you can manage cases to a high level of accuracy, judgement and attention to detail, maintaining high standards of record keeping and data quality over multiple systems and tools across a range of shared workflows and processes., • Confidence in engaging with a range of stakeholders, including internal teams, brokers, solicitors and service providers is important for this role. We need people with the ability to handle sensitive customer interactions, including complaints, in a professional and compliant manner., • We are positive, energetic, and focussed as a team, and we enjoy finding pragmatic ways to do new things that change the status quo. We value transparency and collaboration, and we like to own outcomes but share successes. If these are the kind of behaviours that you value in your colleagues, you will enjoy the pace and style of work we do here. It’s a dynamic place to work, and everyone gets stuck in to whatever needs to be done. Rewards & Benefits at Perenna • A competitive base salary, • 30 days of annual leave, with Public Holidays on top., • 10% company contribution to your pension, • Fully comprehensive private healthcare cover for you and your family. Our plan includes cancer cover and mental healthcare, access to a GP 24/7 and additional wellbeing benefits. You pay no contributions to any healthcare cover, just tax on the benefit in kind through payroll each month (no P11Ds to worry about)., • Security for life events through our Income Protection Scheme (if you’re incapacitated and can’t work) and our Life Assurance Plan (worth 8 times your salary)., • We offer support through our confidential Employee Assistance Programme whenever you need it, and access to fully trained Mental Health First Aiders across the company., • Commitment to your development, with access to training and learning opportunities to support your growth and access to thousands of free to use courses through our on-demand learning platform. Things you should know. Our selection processes are quick, but thorough. After a short initial chat to get some extra information about you, you'll have 2 more structured interviews, but we won’t hang around, and if you aren’t successful, we’ll make sure you get feedback. We're a regulated bank, so if you're successful, our pre-employment process will include ID verification, a DBS records check, adverse credit checks (not scoring) and employment history referencing before your start date is confirmed. All applicants need to be fully eligible to work in the UK without any restrictions. We can't support Visa sponsorship. Things that matter to us all. The fantastic people we have here at Perenna come from a very wide range of backgrounds and communities, but we all share the same belief that mortgages should be better, and we all want to make that happen together. We’re passionate and proud of our unique proposition, our products and our mission. We collaborate and we support each other, and our culture is inclusive and open. Diversity of all kinds is valued and respected here, and whatever your background, your voice will be heard. That’s not just because it’s the right thing to do – we believe our diversity makes us better for our customers and helps us think big about our goals. If you need any accommodation or adjustment to participate in our selection process, please let us know, and we’ll make it happen.

Trainee Recruitment Consultant - Polish language required Permanent Opportunity Newcastle Upon Tyne - close to central station Tenth Revolution Group are looking for someone with fluency in Polish to join our highly successful Polish team based from our Global HQ in Newcastle. This is a fantastic opportunity if you are looking for a long term, professional career with fast tracked progression and high earning potential. If you thrive in a competitive environment, have a passion for sales and building relationships with people please keep reading! We’re Tenth Revolution Group (TRG), and over the past 20 years we've grown to become one of the top agencies within the Cloud Tech industry, with offices all over the world. We are hiring ambitious people who have the drive and determination to become high-performing recruitment consultants. Your role: You'll be working with clients and candidates across Poland, responsible for the full end to end recruitment process. From, winning clients, sourcing and screening candidates, handling interviews, and closing the offer, and acting as a single point of contact for both your clients and candidates, offering them a more streamlined, personalized, and efficient experience. You'll do this by: • Making outbound business development calls (sales calls) to prospective clients to sell our services and win their business, • Developing and maintaining strong relationships with organisations and key decision makers., • Sourcing, screening and recruiting specialist cloud tech candidates for your clients, • Building and managing relationships with both parties, providing updates, booking interviews and delivering feedback, • Working to daily targets and KPIs What we want from you: • Fluency in Polish (written and spoken), • Experience working in a fast paced, customer centric environment - retail, hospitality, call centre, or sales (for example)., • Competitive - whether this is through competitive sports, or working in a target driven role, • Resilience & Determination – you will need to be able to handle rejection, • Professional communication style, able to build rapport easily and quickly Why join us: At Tenth Revolution Group, you'll step into the booming world of Cloud Tech recruitment – a high-demand, high-growth industry where every day is different, exciting, and full of opportunity. You'll be joining one of our most successful teams, working under the mentorship of a top-performing manager. This is your chance to learn from the best and carve out a career with no limits on your progression. What we offer you: • Starting salary £26,500 + Uncapped Commission, • No Commission Thresholds – Start earning straight away, • Fast-Tracked Career Progression – Promotions based on performance, not time served, • Industry-Leading Training – Learn from the best with our expert in-house L&D team, • 23 Days’ Annual Leave + Bank Holidays + Your Birthday Off!, • Work from Abroad for 10 Days Per Year, • Central Newcastle HQ – Easily accessible from the metro & central station Applicants must hold full independent legal authorisation to live and work in the UK both now and in the future. We are not able to provide sponsorship. Tenth Revolution Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates.

Our Client We’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit a Learning & Development Manager to lead, design, and deliver high impact learning initiatives across the business. This is a hands-on role ideal for someone who enjoys shaping LD strategy while also delivering engaging training sessions for employees and leaders. The successful candidate will bring a blend of strategic thinking, exceptional facilitation skills, and a passion for developing people at all levels. The role The Learning & Development Manager will: • Develop and own the organisation’s Learning & Development strategy, • Conduct training needs analyses across teams and roles, • Design blended learning solutions including workshops, coaching, virtual sessions, and e learning, • Build learning frameworks for onboarding, leadership, performance and capability development, • Personally deliver high-quality, engaging training and leadership programmes, • Tailor content and delivery style to suit a variety of audiences and learning needs, • Coach managers to apply learning effectively in the workplace, • Oversee L/&D programmes from concept through delivery, measurement, and evaluation, • Use data, feedback, and performance metrics to continuously improve learning, • Manage learning budgets and external training suppliers, • Partner with HR and senior leaders on talent development and succession planning, • Promote a strong learning culture across the organisation, • Support the delivery of business communications linked to Quality Service insights Who we are looking for • Strong presentation, communication, and group facilitation skills, • Excellent stakeholder and relationship management capability, • Confident, credible, and engaging in front of groups, • Practical, commercial mindset with a focus on business outcomes, • Genuine passion for developing people and capability, • Highly organised and able to manage multiple projects, • Collaborative and approachable style, • Proven experience in a Learning & Development Manager (or similar) role, • Demonstrated experience delivering training, not just designing it, • Experience creating learning programmes for both individual contributors and leaders Desirable • Experience using Learning Management Systems (LMS), • Coaching or facilitation certifications, • Experience in change management or organisational development Benefits This role offers the chance to take ownership of the full L&D agenda and make a real impact on how learning influences performance, culture, and growth. It’s an excellent opportunity for a skilled facilitator who enjoys both strategy and hands-on delivery. For further info please get in touch with Shona - /07714133485

Company We’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit an experienced Operations Manager to lead their Customer Service function. This role is ideal for a hands on leader who thrives in a dynamic environment and knows how to get the best from people. Role • Lead day to day customer service operations to hit service, quality, and productivity targets, • Coach and develop Team Leaders and frontline teams, • Use real time and historical data to drive performance and improve customer outcomes, • Build a positive, high performing team culture, • Work closely with Quality, Training, Workforce Planning, and HR, • Support continuous improvement initiatives and operational change, • Provide clear reporting and escalations to senior leadership Experience What We’re Looking For • Strong leadership experience within a contact centre, • Proven track record managing teams of 30+ people, • Excellent coaching, communication, and people development skills, • Confident working with data and operational performance metrics, • Calm, decisive, and able to lead effectively under pressure, • Customer focused mindset with a drive for results and continuous improvement Desirable Experience • Managing Team Leaders, • Knowledge of WFM and scheduling tools, • Experience delivering change or operational transformation, • Familiarity with CRM and contact centre systems

Our Biomedical Scientists cover a range of services in blood sciences including haematology, clinical chemistry, blood transfusion and the Jersey Blood Donor Service, meaning the roles are interesting and diverse. We are investing in our people and are devoted to build on our excellent scientific centre to deliver outstanding pathology services to our island community. Government of Jersey is looking to recruit qualified Biomedical Scientists for new roles, including a 12‑month contract Specialist Biomedical Scientist for Haematology and Blood Transfusion (working day shifts only), a permanent Biomedical Scientist Team Manager position for Haematology (working day shifts only) and a permanent Multidisciplinary Biomedical Scientist (rotation shifts including out of hours). This is your invitation to embrace a life that’s far from ordinary in Jersey whether you are ready for a fresh start or simply desiring a change of scenery. Step into a world where breath-taking scenery unfolds, where safety and inclusivity thrive and where miles of sandy beaches beckon during warm summers and mild winters. Jersey is a unique place to live and work and being a Biomedical Scientist in Jersey is different. As a crown dependency, we are an Island nation which includes our own healthcare Service. It is a service on the move. With our patients and health professionals at the centre of all we do, as a Biomedical Scientist you have more time to deliver your role and we give more time to you, for your development and wellbeing. And as with many aspects of Island life, our healthcare system is familiar enough for comfort but offers variances that mean our Biomedical Scientists have a different experience. To read more about our Biomedical team - ___ To find out more about relocating to Jersey - ___ Play a pivotal role in patient care by delivering expert analysis across haematology and transfusion. You'll provide specialist guidance on diagnostic techniques, helping to shape clinical decisions, support treatment strategies, and evaluate therapeutic outcomes. This is an exciting chance where you’ll take the lead in delivering high‑quality, patient‑focused diagnostic services. If you are a specialist biomedical scientist with large experience in haematology we would like to hear from you. Step into a collaborative and forward‑thinking environment where your leadership will help shape patient care and accelerate scientific progress. Step into a key role at the heart of Jersey’s blood sciences service, supporting vital patient care during out of hours operations. You’ll work across haematology, blood transfusion and biochemistry, and if your expertise is focused in only one of these areas, we’ll provide full training to help you confidently cover the wider service. Our shift pattern includes a full week off, giving you the chance to relax, explore the island, or travel further afield. This role suits someone who enjoys working autonomously, thrives in a varied environment and is keen to broaden their skills while making a meaningful impact on patient care. Please note that you need to be HCPC registered to apply to any of those positions. If you are interested by these opportunities and would like to discuss further our positions, please contact

Reporting into the VP of Global Contact Centre, you will work with our BPO and Customer Experience teams within Service Delivery, you will lead a multi-functional team focused on delivering exceptional customer experiences and efficient outsourced operations. Senior Manager, Customer Experience. We

A global leader in customer management is looking for a Senior Contact Centre Manager in Newcastle upon Tyne.

The Private Care Contact Centre Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it i

A leading entertainment venue in Greater London is seeking a Contact Centre Manager to lead the operations of its Contact Centre. Ideal candidates will have a strong background in customer service and familiarity with contact centre systems.

A leading healthcare provider in Greater London is seeking an experienced operational manager for their Private Care Contact Centre.

We're looking for a delivery-focused manager, ideally from a contact centre outsourcer or managed service environment, who is comfortable driving performance through Team Managers and Team Leaders. Background in a contact centre outsourcer or managed service environment. Leading a high performing co

As a Contact Centre Manager, you will have full operational responsibility for one or more functions within the centre, including direct line management of Team Leaders and their teams. We are seeking an experienced and proactive Contact Centre Manager to join our leadership team. Ensure the effecti

Contact Centre Manager page is loaded## Contact Centre Managerlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 20, 2026 (30 days left to apply)job requisition id: JR100755Contact Centre ManagerRole: Contact Centre Manager *

Contact Centre Operations Manager, Customer Services Manager, Repairs Customer Services Manager, Call Centre Manager. We have a fantastic new job opportunity for a Housing Repairs and Maintenance Contact Centre Manager to lead the day-to-day operation of a busy customer contact centre delivering rep

Ensure every Contact Centre touchpoint reflects our O2 Experience Principles: Make every moment count, Bring the energy, Make it seamless, Beat every expectation. Familiarity with Zendesk, Netcall or similar contact centre systems. Lead the day‑to‑day operations of The O2 Contact Centre, includi

Lead, coach, and support Contact Centre Team Managers to deliver high performance and service quality. Interim Contact Centre Manager – Repairs. Are you an experienced contact centre leader who thrives in fast-paced, customer-focused environments? Do you have a strong track record of leading manag

Lead on the strategic development and operational delivery of services within the Private Care Contact Centre. Day-to-day management of the Private Care Contact Centre Team, ensuring that staffing matches demand. Previous experience in managing a contact centre or similar setting.