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Building Safety Manager Location: Manchester Salary: £50,723 You will support the operational delivery, safety and management of our clients portfolio by providing a high quality, efficient, safe and secure environment for our clients customers, residents, and visitors. Particular emphasis of the role will centre around the operational support for safety case management, supporting gateway processes, risk management and delivering an effective inspection and assurance system. What you’ll be doing • Advise and assist the Head of Building Safety to co-ordinate effective and high-quality building safety management, to a strong and secure position of legal compliance, but also to understand and meet the requirements of the Building Safety Act 2022, British Standards, the Fire Safety Order, Fire Safety Act 2021 and the Fire Safety (England) Regulations 2022., • To address the needs and regulatory requirements associated with in-scope blocks of flats, playing a key role in supporting safer buildings through inspections, audits and assurance methods., • To provide a first point of contact for the Building Safety Regulator, Primary Authority Partners, Fire & Rescue Services and others to manage concerns and ensure positive two-way communication with regulatory bodies., • Advise and assist the Head of Building Safety with projects, activities and building safety / fire incidents across the whole of GPHG’s property portfolio, including specific assistance in areas of risk management and risk mitigation., • Work with a team of fire safety professionals and Building Safety Officers in ensuring compliance with all customer safety legislation, guidance and recommendation to maintain the portfolio in a safe condition, • Provide technical advice and guidance to frontline staff and contractors to ensure compliance with legislation, statutory requirements and the Group’s internal strategies, policies and procedures., • Represent our client on regional and national building safety groups., • Keep up to date with all changes in legislation, building regulations, policies and best practice and ensure we are compliant with legislation and good practice to include any training identified as appropriate, • Supporting the framework for effective building safety contract management, including reviewing and collating reports for compliance assurance through policies and processes, toolbox talks, site visits, Service Excellence Groups and other management and leadership practices such as performance appraisal objectives. What you’ll need • Relevant professional qualifications/ memberships (ASCP Building Safety in Social Housing Management Level 4, competency qualification in any compliance area) OR working towards Level 6 BSM CIOB qualification, • Willing to undertake further training to a level 6 qualification in an appropriate discipline, • BAFE or other fire related qualification, • Member of IFSM / CIOB or equivalent body, • NEBOSH Fire Certificate (D), • Managing Safely IOSH (D), • Experience of customer safety management in a building safety environment, • An understanding of understanding customer safety in a building safety environment, including fire safety, gas and heating installations, electrical safety and Lift maintenance., • Excellent knowledge of building safety legislation and regulations What we need from you • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing, • A passion to advocate on behalf of people and communities, • A commitment to work in partnership with others for the benefit of our client, • A commitment to continuous learning and improvement, • Ability to work flexibly and when needed outside normal working hours to ensure service continuity, • An ability to work in uncertainty. What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and our client), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 29th March 2026 Shortlist date: 30th March 2026 Interview date: TBC

Audit Manager required for Top 10 firm. Your new company Our client is a global top 10 accounts firm with offices in Manchester city centre. Your new role A Top10 firm with offices in Manchester city centre is looking to appoint an experienced Audit Manager to their growing audit team. This role is an excellent opportunity to work with a vast range of clients, as well as grow your career within the firm. What you'll need to succeed You will join an already-established audit team, and will be responsible for overseeing entire audit engagements, planning the project and also delegating work to the rest of the team. You will ensure deadlines are met and work is completed to the highest standard, alongside playing an active role in the development of junior staff within the team. Additionally, you will ensure that you build strong client relationships, always looking at ways you can add value to your already exceptional service. What you'll get in return The firm is seeking an experienced Chartered Accountant (ACA/ACCA) with a strong working knowledge of IFRS. You will be a seasoned manager, having had experience of managing both clients and staff. You should also be personable and confident, able to develop strong professional relationships. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. # 4681508

Accounts Senior job for a well-renowned independent firm in Manchester City Centre Your new company A well-renowned accountancy practice based in Manchester City Centre are looking to appoint a newly Qualified Accounts Senior to their growing Accountancy Services team. This firm specialises predominately in tax, audit, accounts, assurance, and transaction services. This is the perfect opportunity to join a firm that gives you exposure to a wide variety of clients, including OMBs, HNWI’s, professional investors and more. With plans to extend their success and their constant internal growth, this is an exciting opportunity to join a firm that offers great training and progression schemes in the heart of Manchester. Your new role Working alongside the team Manager, you will join the Accountancy Services team, which has a spread of experience from trainee through to qualified. You will be exposed to a number of professionals to both learn and grow from, whilst reporting to the director of Accountancy Services. You will be preparing and reviewing management and statutory accounts, completing VAT returns and bookkeeping duties, as well as any ad hoc financial tasks that your client may require. You will support the Manager and Director of Accountancy Services to help support and train juniors, as well as review their work. You will also work with clients to create and maintain relationships and liaise and assist with them daily to ensure their success, whilst identifying new opportunities to potentially cross-sell other services within the firm.In time, you will be able to take ownership of your own portfolio as you progress within the team and firm. What you'll need to succeed In order to succeed in this role, you must have prior experience within an accountancy practice, whilst being a newly qualified ACCA or ACA accountant. You must also have experience with accounts software such as Xero, Sage or Quickbooks. You must also be able to work independently, without supervision, and be confident in dealing with client queries and taking ownership of work. You will have a high attention to detail, a strong analytical approach to detail, be proactive, and performance driven, as client service is at the heart of what they do. What you'll get in return In return, you will be offered a competitive salary ranging from £38,000 to £41,000, whilst having the opportunity to be a part of a well-renowned firm that has plenty of opportunities to progress and develop. You will also be offered a bonus holiday scheme, with company and social events, and your birthday off. Other benefits will be offered upon employment. You will work in nice offices in Manchester City Centre and have hybrid and flexible working arrangements available for you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4611011

Client Portfolio ManagerIndependent Accountancy Practice | Manchester City Centre | Hybrid Working Your new company An excellent opportunity has arisen for a Client Portfolio Manager to join a highly regarded independent accountancy firm based in Manchester city centre. Known for its low staff turnover, supportive culture, and high‑quality client work, this firm offers a genuinely positive working environment where people are valued and developed long‑term.This role is ideal for an experienced practice professional who enjoys managing client relationships and wants to work for a firm that prioritises flexibility, training, and career progression. Your new role As Client Portfolio Manager, you will take ownership of a diverse portfolio of clients, acting as their main point of contact and ensuring a high standard of service delivery. Your responsibilities will include: • Managing a portfolio of owner‑managed businesses and SMEs, • Reviewing statutory accounts and management accounts, • Overseeing compliance for corporate tax and personal tax matters, • Building trusted, long‑term relationships with clients, • Managing workflow and deadlines across your portfolio, • Supporting, mentoring, and reviewing the work of junior team members, • ACA or ACCA qualified (or qualified by experience), • Currently working in an accountancy practice environment, • Experienced in managing a client portfolio with minimal supervision, • Confident communicating with clients at all levels, • Organised, proactive, and commercially mindedWhat you'll get in return, • Join a well‑established independent firm with a strong reputation and low staff turnover, • Hybrid working with flexibility around office and home working, • City centre location with excellent transport links, • A supportive, close‑knit team culture, • A structured training and development programme, including ongoing CPD, • Clear opportunities for career progression, • Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4767081

Are you an experienced audit professional seeking an exciting interim opportunity? Your new company Are you an experienced audit professional seeking an exciting interim opportunity? We are hiring a Senior Audit Manager to join a leading Top 20 Accountancy Firm on an interim basis. Your new role As Interim Senior Audit Manager, you will oversee audit engagements, manage client relationships, and ensure compliance with regulatory standards. You'll work closely with senior stakeholders, providing strategic insights and driving efficiency across the audit function. Key responsibilities will include : leading audit assignments for a diverse portfolio of clients, reviewing financial statements and ensuring regulatory compliance, managing audit teams, providing mentorship and technical guidance, building and maintaining client relationships at a senior level, identifying process improvements and driving operational excellence. What you'll need to succeed ACA/ACCA-qualified with extensive audit experience. Strong leadership and project management skills. Exceptional stakeholder management and communication abilities. A proven track record in a similar senior audit role within practice is essential. This role is for 12 months. What you'll get in return Work with a prestigious firm in a dynamic, fast-paced environment. Gain invaluable experience leading high-profile audit engagements. Competitive remuneration package. Hybrid working. Amazing office in Manchester city centre. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. # 4693187

Financial and Strategic Advisory job - Top 10 firm in Manchester, with secondment opportunities in industry. Your new firm An exciting opportunity has arisen for a Top 10 firm to join a new national service line within the business, from their Manchester office, where you will be a key member of the financial accounting and advisory services team. As an Accounting & Advisory senior you will work across a broad range of technical accounting, financial reporting and business advisory assignments. Working with established OMBs through to large and complex group structures and international businesses. Your new role You will be responsible for taking the lead on delivering complex accountancy related projects for clients as they arise. Work includes working with AIM / Listed clients to advise and support with controls accounting, support businesses with legislative and technical accounting changes, advising how this will affect their financial position. As an Accounting & Advisory Senior you will manage your own portfolio of clients and be the main point of contact, ensuring you are always looking at ways that you can add value to their business. The role also includes the preparation of statutory accounts in line with IFRS and FRS 101. What you'll need to succeed The firm are seeking an ACA / ACCA qualified accountant who can demonstrate a strong understanding of UK GAAP and IFRS accounting principles. Candidates who have trained within audit are sought after due to their technical grounding and exposure to large clients. The firm will also consider practice trained individuals who have moved to industry but miss the client facing nature and diversity of working within a practice or accounting focussed individuals who have exposure to consolidated accounts preparation. You must also have excellent communication skills, ensuring your clients receive the highest level of service. It's important that you have a passion for technically challenging projects. What you'll get in return You will be working in a rapidly growing service line, part of a wider Top 10 firm who have big growth plans. You will get exposure to a wide range of industries, and also have the opportunity to undertake secondment on client site, which would be a great steppingstone in to the industry world if of interest. There are opportunities to progress through to manager as you develop a wider portfolio of clients. The firm offer a competitive salary of up to £48000 and a range of benefits including 25 days holiday + bank holidays, private pension scheme, flexible working hours, hybrid working amongst other benefits. You main office will be in Manchester City Centre with modern offices. What you need to do now If you're interested in this Manchester based Accounting & Advisory Senior role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this Manchester based job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4282857

Client Services Manager Your new company Hays are recruiting for a permanent Client Services Manager to lead and inspire a high-performing client services team. This pivotal role ensures exceptional service delivery across multiple channels, balancing immediate business needs with long-term capability development. You will combine strategic leadership, operational excellence, and stakeholder collaboration to drive outstanding client outcomes. This role is based in Manchester city centre. Your new role We are partnering with a leading UK business undergoing significant growth and transformation. As part of its expanding pensions and retirement portfolio, the organisation is seeking an exceptional SIPP Client Services Leader to elevate standards, strengthen operations, and build a centre of excellence within its Manchester hub.This is a newly created leadership role, positioned to have significant influence across operations, client experience, and the future evolution of the SIPP proposition.You will: • Provide clear, influential leadership to multi‑disciplinary SIPP teams., • Build a high‑performance culture grounded in accountability, inclusion, and continuous improvement., • Develop leaders and specialists, strengthening capability and confidence across the function., • Drive standards across all SIPP processes, ensuring consistency, resilience, and regulatory compliance., • Optimise and modernise workflows, leveraging automation and technology to enhance efficiency and client experience., • Oversee KPIs, SLAs, and resource planning, ensuring teams can scale effectively with demand., • Act as a key escalation point for complex or sensitive SIPP enquiries., • Partner with Technology, Risk, Compliance, Oversight, and Product teams to enhance journeys and shape the evolving SIPP proposition., • Use data insights to inform decisions, identify trends, and influence retirement operations' strategy., • You will be a high calibre people leader with experience, uplifting performance and driving cultural transformation., • You will have a strong background in SIPP operations, pensions administration, and the UK regulatory landscape., • Experience within platform environments or high growth financial services operations., • Exceptional communication skills with the ability to simplify complexity and steer teams with clarity., • A track record of leading through change and embedding best practice operational standards., • Industry qualifications (e.g., CII, PMI) What you'll need to succeed, • You must have extensive SIPP experience., • Significant leadership experience within a financial services contact centre or operational environment., • Strong knowledge of financial services and regulatory requirements; investment product knowledge is desirable., • Proven ability to coach, develop, and lead teams to success., • Skilled in designing and executing business plans that improve performance and client outcomes., • Excellent communication and stakeholder management skills., • Strong organisational and prioritisation abilities, with experience managing multiple initiatives. 4734403

Audit & Accounts Senior Manager job to join a UK leading firm, at a flagship office in Manchester City Centre Your new company This UK leading Accountancy Firm with an impressive flagship office based in Manchester City Centre is looking to appoint an experienced Audit and Accounts Senior Manager to their growing team. You will join a dynamic, forward-thinking and technology-embracing firm who are looking to continue to solidify their presence in Manchester, but also the wider North West business. This is a Top 20 firm offers a market leading benefits package, as well as career opportunities both internally, and in future across the wider business. Your new role Working closely with the Partners, you will lead and oversee a sector-agnostic corporate client portfolio, ensuring regulatory requirements and professional standards are adhered to. You will continue to develop and maintain client relationships, being a true business adviser for all matters relating to your portfolio. You will act as a leader to your team of 30+ Audit & Accounts staff, which ranges from apprentices through to managers within the team. You will be responsible for on the job coaching and training, highlighting areas for continuous development, and being the go-to technical lead when required. Reporting directly to the Partners, you will regularly collaborate with colleagues across the firm to recognise cross-selling opportunities within other departments. Additionally, you will have an impact on the firm's vision, and you will have the opportunity to bring both your experience and ideas to the table as the firm undergoes a continuous transformation project. You will get involved in business development, attend networking events, and be able to identify areas for potential opportunity and growth in the market. What you'll need to succeed Client service will be at the heart of everything you do, so stakeholder management and exceptional communication is essential. You will be a highly experienced Audit & Accounts Manager, ready to take that next as an Audit & Accounts Senior Manager, or be a current Senior Manager who is looking to grow into this opportunity as the firm continues to develop and enhance. You will have excellent staff management experience, and be able to lead and coach through members of your team at varying levels of experience. Acting as the main point of contact for your portfolio, you must be able to build a strong rapport with your clients and ensure you are able to enhance your delivery and service to meet their financial requirements. As an ACCA or ACA Qualified Accountant, you will have a strong track record of delivering in this role, as well as a forward-thinking and strategic mindset to support the business as it continues to thrive. You must have a dynamic, flexible and open-minded approach as the business continues to solidify itself in the market, both across the UK and in Manchester. What you'll get in return You will join an already established Audit & Accounts team, but one that is continuing to grow organically due to continued growth. Flexible working and hybrid work policies are available to take advantage of, as well as a benefits package reflective of a Top 20 firm. You will also have unrivalled progression opportunities as both your role and the firm continue to develop. You will work closely with a team of Partners who are supportive and highly experienced. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us at Hays Public Practice in Manchester. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4135445

Finance Manager – Manchester City Centre - £65,000 hybrid - Legal Business Your new company A prestigious, award winning international legal firm is seeking a Senior Financial Accountant to join their high performing finance team based in Manchester City Centre. In this key role, you will work closely with both the Finance Director and Financial Controller, playing a key part in shaping the financial strategy of the business. This is an exceptional opportunity for an experienced Financial Accountant looking to take their career to the next level, with the autonomy to lead, develop, and drive the performance of your own team. Your new role In this role, you will lead the preparation of key financial statements including the Balance Sheet, Income Statement (P&L), and Cash Flow Statement. While ensuring all reporting complies with relevant standards such as GAAP or IFRS. You’ll drive budgeting and forecasting activities, analysing financial performance to identify trends, assess profitability, and provide insightful guidance to senior management. Alongside managing tax-related information and submissions, you will support both internal and external audits to maintain strong financial integrity. As a team manager, you’ll guide and develop your finance team, fostering high performance, accuracy, and continuous improvement across all financial processes. What you'll need to succeed Fully qualified (ACCA, CIMA, or ACA). You will have demonstrable experience producing Balance Sheets, P&L statements, and Cash Flow reports, with strong technical accounting knowledge. Key qualities we value: • Clear and confident communication skills, • Ability to translate complex financial data into meaningful insights for stakeholders, • Strong organisational skills and the ability to manage multiple priorities If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4762769

Senior Audit Manager (not-for-profit) to join a reputable firm in Manchester with a national presence Your new firm This longstanding accountancy and business advisory firm, with a large national presence is seeking to appoint a Senior Audit Manager to join their already large and established audit team based in Manchester City Centre. This Senior Audit Manager job within the not-for-profit team is vacant due to an extended period of company growth, as well as succession plans within the firm. This presents an excellent opportunity for a proactive and ambitious individual to take their career to the next level, working alongside and reporting to some of the industry's highly renowned Audit Partners. Overall, this is a fantastic choice for an experienced Senior Audit Manager who is looking to continue to work in the not-for-profit space, with a portfolio ready to be handed over from day 1, at a firm that truly values its workforce, making your career a priority and ensuring you develop as an audit professional. Your new role As a Senior Audit Manager in the not-for-profit team, you will be responsible for: • Managing an already large portfolio of not-for-profit clients, with an opportunity for that portfolio to continue to expand in time., • Get involved in the strategic planning of your team as well as the wider audit business, where you will be encouraged to bring your ideas to the table., • Pitching for work, and getting involved in business development and networking opportunities., • You will lead the planning and decision-making of the engagements within your portfolio., • Managing a portfolio, you will ensure you are building solid client relationships, as well as looking at opportunities to add value with other services areas from across the firm. Therefore, collaboration across the firm’s departments will be vital to your individual role and the firm’s development., • Looking at ways to improve audit efficiencies, and improve internal processes at all times., • Reviewing your team's work, giving constructive feedback where appropriate., • Coaching and training will be an important part of your role, to ensure the development of the trainees within your own direct team and the wider audit division., • A desire to specialise in a portfolio that is wholly not-for-profit. You may already have a mixed portfolio with some NFP experience, or delivering on a specialised portfolio already., • Looking to excel in your career – there will be a progression pathway ahead of you from day 1., • You must display leadership qualities, and have excellent interpersonal skills in order to develop both internal and external relationships., • You must have strong attention to detail and excellent analytical skills to complete reviews, ensuring you adhere to financial regulations and standards., • You must display a strong commitment to providing professional excellence to help you to build strong client relationships., • You will be ACA/ ACCA qualified. 4470739

Credit Controller required for a leading professional Services firm based in Manchester. £30-32k+bonus. Hybrid Hays are proud to be partnering with a leading organisation within the professional services sector, who are experiencing sustained growth and are now expanding their finance team. As a result, we are seeking a highly experienced and proactive Credit Controller who possesses a stable career history (preferably within a Professional Services background) to join their high-performing division.This role offers an excellent platform to develop your career within a respected firm, with flexibility, autonomy, and clear progression opportunities. Your New RoleIn this highly engaging and impactful position, you will take ownership of a designated portfolio, ensuring effective credit management and strong stakeholder engagement. Key responsibilities include: • Assessing and reviewing aged debt against established KPIs, using data insights to guide your approach, • Taking proactive ownership of overdue accounts and keeping Partners and Managers informed of progress, • Ensuring accurate and timely maintenance of client records within Workday, documenting all communications and actions, • Managing the allocation of cash receipts, resolving any discrepancies to minimise unallocated payments, • Handling complex queries and disputes, escalating matters when required to ensure swift resolution, • Applying the organisation’s debt provisioning framework consistently across your portfolio, • Coordinating the completion of daily, weekly, and monthly reporting to provide visibility of ledger status, • Working closely with stakeholders through scheduled in‑person meetings to review outstanding balances and agree next steps, • Identifying higher‑risk or problematic balances that require escalation and collaborating with the Credit Control Manager as appropriate, • Maintaining robust credit control processes and promoting consistency across all accounts, • Administering the smooth transition of cases requiring legal action, ensuring all documentation and processes are followed, • Experience within the professional services sector (Workday experience highly advantageous), • Strong working knowledge of Excel, • Excellent written and verbal communication skills, with the ability to present confidently to senior stakeholders, • Strong interpersonal skills, with the ability to positively influence colleagues and manage performance concerns professionally, • Competitive salary of £30,000–£32,000 DOE, • Attractive performance-based bonus scheme, • Manchester City Centre location, • Hybrid working with flexible hours (1-2 day per week in the office)Monday to Friday 9am-5.15am 37.5hour per week (flexibility on start considered), • The opportunity to join a growing team within a respected professional services firm, • Contemporary offices 4750313

Head of Compliance General Insurance Location: Manchester (Office-based) Salary: £75k - £85k + bonus + benefits What’s in it for you? Your first Head of Compliance role, that’s what. And a clear path to the SMF16 role when you’re ready. It’s been a frustrating market for anyone looking to step up into a Head of Compliance role, with most employers tending to replace like with like, focusing on those already experienced at this level. But this forward-thinking client sees this position as an ideal opportunity for you to make that step up. You’ll be reporting into a very highly respected Chief Risk & Compliance Officer who’ll provide you with all the support you need to be successful. Come in as Head of Compliance, without the added responsibility of the SMF16 function. And then take on the SMF16 position when you’re happy and ready to do so. Yes, you can have your cake and eat it! What you’ll be doing Working for an established, successful Insurer and managing a small team of 5, you’ll be responsible for designing, implementing and maintaining a future-proof compliance framework that actively enables strategic, compliant growth. You’ll design and oversee a proportionate Compliance Monitoring Plan and will provide oversight of Consumer Duty, including outcomes testing and Board reporting. You’ll advise on any regulatory change and support any appropriate implementation across the business. You’ll also act as the primary point of contact for the FCA and PRA, including submissions, notifications and supervisory engagement. What we’re looking for You’ll be an experienced Compliance Manager from the Insurance arena, with a strong working knowledge of relevant regulations including ICOBS, PROD, SYSC, DISP and Consumer Duty. You’ll have a proven track record of managing and developing small teams and will be able to demonstrate the ability to act as a trusted and pragmatic business partner with experience of successfully challenging senior management as and when required. Experience of working with the PRA would be advantageous. Please note this is a fully office based role and so you must be able to commute into the firm's Head Office in Manchester City Centre 5 days a week. Interested? If so, click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on 0121 274 0357 for a confidential discussion or email me at letting me know that you’re interested. We’ll pick it up from there.

💥 Account Manager – Creative Branding Agency 💥 £30k–£35k 💥 Manchester City Centre – Hybrid ThePlaceToBe are excited to be working closely with an award-winning creative branding agency based in Manchester, partnering with global luxury lifestyle and FMCG brands This agency is renowned for beautifully crafted, design-led work across brand strategy, identity, packaging, activations and spatial/event design. With a collaborative culture and seriously cool city-centre studios, they’re known for delivering creatively ambitious work that truly elevates brands. About the role... As Account Manager, you’ll sit at the heart of the agency, managing client relationships and ensuring design-led projects are delivered seamlessly from brief through to completion. You’ll work across brand identity, packaging, and activation projects, supporting the creative process while keeping timelines, budgets, and communication on track. What you’ll be doing day to day... • Managing day-to-day client relationships and acting as a key point of contact, • Overseeing multiple branding and design projects, ensuring work is delivered on brief, on time and on budget, • Translating client objectives into clear internal briefs for creative teams, • Collaborating closely with designers, strategists and production partners to deliver high-quality output, • Supporting project planning, budgets and workflow while identifying opportunities to add value About you... This Account Manager role would suit someone who thrives in a creative agency environment, loves brand and design, and enjoys balancing strong client relationships with hands-on project delivery. What we're looking for... • Experience working as an Account Manager within a branding, design or creative agency, • Strong understanding of brand identity, packaging or activation projects, • Confidence managing multiple projects in a fast-paced environment, • Excellent communication skills with the ability to brief and guide creative teams, • Highly organised, proactive and detail-oriented Sound like you? Or interested in having a chat about your next career move? Get in touch 💌 *

Aftercare Relationship Manager Location: Manchester City Centre Salary: Competitive base salary Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy. If you’re looking for a place where your ideas matter, your growth is supported, and your achievements are celebrated, you’ll fit right in. Join a team that values collaboration, ambition, and doing the right thing, while having a lot of fun along the way. The Role As an Aftercare Relationship Manager, you’ll own and manage strategic relationships with our panel lenders and key external system providers. Acting as the senior operational and commercial contact, you’ll protect and grow funding partnerships, drive continuous improvement, and ensure seamless end-to-end deal processing. This is a highly cross-functional, commercially driven role that blends relationship management, operational oversight, systems coordination and performance insight. What you'll be doing • Owning and managing strategic relationships with panel lenders, acting as the primary contact for operational, commercial and escalated matters., • Overseeing the Lender Invoice & Reconciliation process, ensuring accuracy, transparency and timely resolution of discrepancies., • Managing relationships with external system providers (e.g. finance platforms, decisioning systems, integration partners)., • Acting as the key liaison between business stakeholders and technology partners., • Supporting commercial negotiations, funding line renewals and onboarding of new lender partnerships., • Analysing lender performance data and market trends to increase funding penetration and improve conversion. What You’ll Need We’re looking for a commercially astute Relationship Manager with strong operational understanding of car finance and funding processes. • Proven experience managing lender or financial services partnerships, ideally within automotive finance or a regulated environment., • Strong understanding of funding processes, SLAs, payout mechanics and commercial performance metrics., • Experience overseeing reconciliation processes and managing escalations professionally and commercially., • Confidence working cross-functionally across Sales, Operations, Compliance, Finance and IT., • Experience working with external system providers or finance platforms., • Strong analytical skills, with the ability to translate performance data into clear action plans., • Excellent stakeholder management and negotiation skills., • A proactive, commercially driven and solutions-focused mindset. Why Join Zuto? At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special: Financial Wellbeing • Pension scheme, life assurance & income protection, • Access to free independent financial advice, • Lifestyle, restaurant & shopping discounts, • Cycle to work scheme, • Season ticket loans and discounted travel options Physical & Mental Wellbeing • GP Anytime service for you and your family, • Health cash-back plan & access to wellbeing apps (including Thrive), • Discounted gym memberships & free digital fitness classes, • Free counselling sessions & mental health first aiders, • Dedicated menopause policy & wellbeing support network Family Friendly • Enhanced caregiver leave (primary & secondary) from day one, • Flexible and shared parental leave, • Fertility and foster-friendly policies Culture & Perks • Birthdays off and volunteer days, • Bring your dog to work and free in-office massage days, • Free drinks fridge, fruit, snacks, and regular social events — from nights out to hikes, • Regular gifting and celebrations throughout the year, • Active ESG groups supporting wellbeing, inclusion, community and planet initiatives Apply Today Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it. Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.

💥 Senior Account Executive – Creative Agency 💥 £29k 💥 Manchester City Centre – Hybrid ThePlaceToBe are thrilled to be partnering with an creative agency based in Manchester, working with global luxury lifestyle and FMCG brands. This agency is renowned for beautifully crafted work across brand strategy, identity, packaging, activations, and experiential. With a collaborative culture and seriously cool city centre studio, they deliver creatively ambitious work that truly elevates brands. About the role As a Senior Account Executive, you’ll be at the heart of the agency, supporting Account Managers and the wider team to ensure integrated projects are delivered smoothly from brief to completion. You’ll work across a range of campaigns and brand projects, supporting creative and strategic processes while keeping timelines, budgets, and communication on track. What you’ll be doing day to day • Supporting Account Managers in managing client relationships and acting as a key point of contact, • Assisting on multiple integrated projects, ensuring work is delivered on brief, on time, and on budget, • Helping translate client objectives into clear internal briefs for creative and strategy teams, • Collaborating closely with internal specialists and external partners to deliver high-quality output, • Supporting project planning, budgets, and workflow while spotting opportunities to add value About you This Senior Account Executive role is perfect for someone who thrives in a creative agency environment and enjoys working across integrated projects. You’ll be proactive, organised, and ready to take the next step in your career while continuing to develop your skills. What we’re looking for • Experience as an Account Executive within a creative or integrated agency, • Exposure to delivering integrated campaigns across multiple channels, • Confidence managing multiple projects in a fast-paced environment, • Strong communication skills and the ability to brief and collaborate with internal teams, • Highly organised, proactive, and detail-oriented, • A desire to grow towards an Account Manager role Sound like you? Or curious to chat about your next career move? Get in touch 💌

Senior Sales Manager Salary - Competitive salary + uncapped commission Why Zuto? The UK's Top 25 Best Large Companies to Work For Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Our journey began in 2006, and we're thrilled to have achieved significant milestones along the way. However, we're not resting just yet. We're continuously striving to reach new heights and achieve even greater successes with our team of over 450 Zutonites. Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on. We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story. From our very beginnings, we have always known that we were creating something special at Zuto; redefining what success looks like and leaving a legacy that we could all be proud of. Benefits of being a Senior Sales Manager at Zuto: · Competitive basic salary · Uncapped commission · Award winning training and development · Award dinners, regular social events, and team nights out to celebrate success. What does a day to day look like as a Senior Sales Manager at Zuto? · Deliver sales results within set timescales · Keeping track of KPI's and data for multiple sales team within the Contact Centre · Being part of the Senior Management team and being apart of the journey · Attending meetings with key stakeholders across the business Requirements of a Senior Sales Manager at Zuto: ·Track record in managing teams to achieve KPI's and delivering high quality team performance · Has individual high standards and expects the same from the people they work with · Commercially focussed, balanced with high levels of emotional intelligence · Experience of monitoring and managing individual's and team performance · Experience and awareness of how to motivate colleagues and drive performance Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! STORE MANAGER - MANCHESTER CITY CENTRE — Leading all aspects of store management, the Store Manager builds and leads a high-performing team focused on driving the business. The role is accountable for achieving operational budgets and developing and maintaining a proactive business plan. Major Responsibilities include but are not limited to: People • Inspire, lead, and coach the store team to foster a culture of performance and accountability, • Recruit, train, and develop top talent to build a team of Jet Set Ambassadors, • Drive retention through effective Talent and Succession planning, • Support and follow up on all training and onboarding initiatives, • Conduct regular performance evaluations, providing ongoing feedback and coaching, • Proactively manage HR matters in partnership with HR, ensuring grooming and image standards align with brand policy • Partner with DM to review PTS integrity and identify improvement opportunities, • Collaborate with retail partners on sales strategies, product knowledge, brand standards, and service • Role model company behaviors and ensure effective use of the Service behavior toolkit, • Lead the team to deliver exceptional customer experiences that drive loyalty and repeat business, • Ensure consistent client communication through all clienteling tools, • Actively manage the client database to drive sales growth, • Maintain a strong floor presence and lead by example, • Coach and empower teams to resolve customer service issues in the customer’s best interest, • Drive incremental revenue through local customer events, • Build strong relationships with the District Manager, corporate partners, mall offices, and peer stores to drive district-wide performance Sales • Meet and exceed sales goals, holding self and team accountable, • Analyze reports and implement action plans to achieve or exceed targets, • Partner with the team on Quarterly Planners to support strong business outcomes, • Communicate business results and opportunities, driving sales and product knowledge, • Set and clearly communicate sales and unit goals for Jet Set Ambassadors Operations • Ensure store maintenance and audit programs align with brand standards, • Control expenses and continuously seek cost-saving opportunities, • Maintain inventory integrity through bi-annual inventories, • Prioritize loss prevention, taking swift action on risks in partnership with LPRM, • Optimize scheduling to ensure the right people are in the right place at the right time, • Partner with DVM to execute visual merchandising directives and strategies, • Collaborate with logistics and product teams to maintain optimal assortment, size, and style integrity • Ensure effective use of all company communication platforms and follow-up on required actions Job Requirements • Proven retail management experience in a fast-paced environment, • Charismatic, inspirational leadership style, • Strong technology proficiency to drive sales and customer experience, • Ability to thrive under pressure in a dynamic environment, • Excellent organizational, interpersonal, and follow-up skills with strong attention to detail, • Proficiency in Retail Math, KPIs, and Microsoft Office, • Fluent in English The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .

Our Biomedical Scientists cover a range of services in blood sciences including haematology, clinical chemistry, blood transfusion and the Jersey Blood Donor Service, meaning the roles are interesting and diverse. We are investing in our people and are devoted to build on our excellent scientific centre to deliver outstanding pathology services to our island community. Government of Jersey is looking to recruit qualified Biomedical Scientists for new roles, including a 12‑month contract Specialist Biomedical Scientist for Haematology and Blood Transfusion (working day shifts only), a permanent Biomedical Scientist Team Manager position for Haematology (working day shifts only) and a permanent Multidisciplinary Biomedical Scientist (rotation shifts including out of hours). This is your invitation to embrace a life that’s far from ordinary in Jersey whether you are ready for a fresh start or simply desiring a change of scenery. Step into a world where breath-taking scenery unfolds, where safety and inclusivity thrive and where miles of sandy beaches beckon during warm summers and mild winters. Jersey is a unique place to live and work and being a Biomedical Scientist in Jersey is different. As a crown dependency, we are an Island nation which includes our own healthcare Service. It is a service on the move. With our patients and health professionals at the centre of all we do, as a Biomedical Scientist you have more time to deliver your role and we give more time to you, for your development and wellbeing. And as with many aspects of Island life, our healthcare system is familiar enough for comfort but offers variances that mean our Biomedical Scientists have a different experience. To read more about our Biomedical team - ___ To find out more about relocating to Jersey - ___ Play a pivotal role in patient care by delivering expert analysis across haematology and transfusion. You'll provide specialist guidance on diagnostic techniques, helping to shape clinical decisions, support treatment strategies, and evaluate therapeutic outcomes. To qualify for this role we require demonstrated experience in haematology and blood transfusion with desirable BBTS or specialist portfolio in blood transfusion. This is an exciting chance where you’ll take the lead in delivering high‑quality, patient‑focused diagnostic services. If you are a specialist biomedical scientist with large experience in haematology we would like to hear from you. Step into a collaborative and forward‑thinking environment where your leadership will help shape patient care and accelerate scientific progress. To qualify for this role we require IBMS Higher specialist diploma in haematology or equivalent. Step into a key role at the heart of Jersey’s blood sciences service, supporting vital patient care during out of hours operations. You’ll work across haematology, blood transfusion and biochemistry, and if your expertise is focused in only one of these areas, we’ll provide full training to help you confidently cover the wider service. To qualify for this role we require IBMS specialist portfolio in one of the blood sciences areas (haematology, transfusion or clinical biochemistry) or equivalent. Our shift pattern includes a full week off, giving you the chance to relax, explore the island, or travel further afield. This role suits someone who enjoys working autonomously, thrives in a varied environment and is keen to broaden their skills while making a meaningful impact on patient care. Please note that you need to be HCPC registered to apply to any of those positions. If you are interested by these opportunities and would like to discuss further our positions, please contact

We’re hiring: Service Delivery Manager (Teleradiology) | HCPC Radiographer Location: UK, home-based (occasional travel to London) Reports to: Head of Clinical Operations Salary: £36,000–£44,000 About the Company Apollo Radiology International (ARI) is a global leader in diagnostic imaging services and part of the Apollo Hospitals Group. ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers across more than 30 countries, supported by an expert team of radiologists trained to international standards. Combining clinical excellence with innovative technology, including AI-driven diagnostic tools, ARI operates 24/7 to provide timely, accurate, and patient-focused reporting. Through continuous investment in education, research, and collaborative partnerships, ARI is committed to advancing radiology practice and improving patient outcomes worldwide. ARI is strategically focusing on expanding its services and partnerships within the UK market, building strong collaborations with the NHS and private healthcare providers to deliver innovative and scalable reporting solutions Apollo Radiology International (ARI) is expanding in the UK. We are looking for an HCPC registered radiographer who wants to step into a service delivery management role. You will lead the Service Delivery Team (SDT) and take day-to-day ownership of turnaround time (TAT) performance against contractual KPIs, while keeping quality and patient safety at the centre of delivery. What you’ll do Performance delivery (TAT ownership) • Be accountable for daily reporting performance, with a primary focus on TAT delivery against contractual KPIs., • Monitor workload and performance in real time, share daily status, and intervene early to prevent breaches., • Own prioritisation, allocation discipline, ageing controls, escalation, and recovery actions when performance is at risk., • Engage reporters/radiologists and stakeholders directly where required to secure delivery within KPI., • Build good working relationships with our reporters and use those relationships to manage capacity in real-time Team leadership and standards • Lead, coach and develop the SDT, setting clear expectations and embedding standardised SOPs., • Build a culture of accountability, ownership, and continuous improvement. Operational workflow and stakeholder management • Own operational handling of rejects, splits, queries, and blocked workflow items to maintain safe, consistent standards., • Lead daily operational calls and act as a key point of contact across SDT, radiologists, clients, and platform/PACS vendors., • Support peer review administration and governance responses with clear evidence and action tracking. Essentials (please only apply if you meet these) • HCPC registered Radiographer (essential)., • Clinical experience in imaging services, ideally with cross-sectional exposure (CT/MR) and understanding of clinical pathways and reportability requirements., • Understanding of reporting workflows and operational processes that impact TAT., • Evidence of service improvement or operational problem-solving (measurable impact preferred)., • Comfortable leading day-to-day delivery in a fast-paced environment (formal line management helpful, not essential). Desirable • Teleradiology / imaging operations experience., • PACS/RIS familiarity and awareness of DICOM/HL7., • Exposure to governance, incidents/complaints, or peer review processes. Recruitment Process • Stage 1 Interviews 18/03 - 20/03 (Interviews scheduled for 60 mins via MS Teams), • Stage 2 Interviews 25/03 (Interviews scheduled for 45 mins via MS Teams)

Accounts Senior / Manchester City Centre / Excellent Package / Permanent About the Firm Our client is a leading UK Top 60 accountancy and advisory firm with a strong presence across the North West and a growing national footprint. With over four decades of experience, the firm has evolved from a regional practice into a multi-office advisory business employing over 200 professionals. The firm operates across Audit, Accounts, Tax and Advisory, delivering tailored, relationship-led services to a diverse client base ranging from owner-managed businesses to larger corporate groups. Alongside strong organic growth, the business has completed multiple strategic acquisitions in recent years and continues to expand its service offering and geographic reach. The firm prides itself on delivering bespoke, end-to-end support to clients — from start-up through to exit — underpinned by a people-first culture and a commitment to high-quality advisory services. Recognised nationally for its workplace culture, the firm has received multiple employer awards in recent years, reflecting its focus on professional development, employee wellbeing and career progression. Role Overview An opportunity has arisen for a proactive and technically strong Accounts Senior to join the Accounts team. This role is suited to a qualified accountant who enjoys managing client relationships, overseeing compliance work, and supporting junior team members. You will manage a portfolio of clients, ensure high-quality delivery of accounts and tax work, and play an active role in team development and workflow management. Key Responsibilities • Prepare statutory accounts files and associated working papers to manager/director review stage, • Prepare corporation tax computations and director personal tax returns where applicable, • Review work prepared by junior team members, providing clear feedback and ensuring review points are addressed, • Liaise directly with clients to discuss accounts, resolve queries and maintain strong working relationships, • Ensure accounts and tax returns are submitted in line with internal compliance and statutory deadlines, • Assist in managing workflow and client deadlines to ensure timely and budget-conscious delivery, • Monitor fee recovery and highlight any concerns to senior management, • Act as a key point of contact for a portfolio of clients, keeping them informed of progress, • Support and mentor junior colleagues from apprentice through to senior level, • ACA or ACCA qualified (or equivalent), • Minimum 3 years’ post-qualified experience within practice, • Strong technical knowledge of FRS102, FRS102 Section 1A and FRS105, • Experience preparing consolidated accounts, • Proven experience managing client relationships, • Experience reviewing and mentoring junior staff, • Strong organisational skills and ability to manage multiple deadlines, • Competitive salary, • 23 days annual leave plus birthday off, • Option to purchase additional annual leave, • Discretionary bonus scheme, • Health cash plan (post-probation), • Employee benefits platform, • Professional membership support, • Cycle to work scheme, • Company sick pay, • Enhanced parental leave policies, • Employee Assistance Programme We are committed to diversity and inclusion. We welcome all applicants of identity, personal characteristics, or background.

FP&A Manager / Manchester City Centre / Salary £70,000 -£75,000 Accountable Recruitment are proud to be partnering with our client who are a high-growth retail business based in Manchester City Centre to recruit an experienced FP&A Manager . This is a fantastic opportunity to join a dynamic, collaborative environment where finance plays a key role in commercial decision-making. You'll own budgeting, forecasting, consolidations and group reporting - and work as a valued business partner across the UK operations. If you enjoy variety, autonomy and working in a supportive, collaborative team this role could be a brilliant next step. Key Responsibilities * Lead budgeting, forecasting and long-range planning cycles for UK operations. * Own financial consolidations and reporting submissions into European Head Office. * Produce insightful analysis, commentary and performance reviews for senior leadership. * Develop dashboards, KPIs and forward-looking reporting to support decision-making. * Work closely with commercial and operational leaders on financial performance, risks and opportunities. * Drive continuous improvement across planning processes, reporting quality and data integrity. * Provide hands-on support with month-end, variance analysis and management information. * Enhance system usage and reporting capability - experience in SAP is highly desirable. About You * Fully Qualified (ACCA/CIMA or equivalent) with strong FP&A or commercial finance experience. * Background in retail, consumer, product-focused or multi-entity environments. * Experience preparing consolidated reports for group / overseas HQ. * Highly analytical with excellent modelling, forecasting and Excel capability. * Comfortable working in a fast-paced, high-growth environment. * Strong communicator with the confidence to challenge, influence and collaborate. * Hands-on approach and appetite to improve processes and reporting. To discuss this fantastic opportunity in more detail, please contact Lauren Harrison from Accountable Recruitment on 07731 356 287 TPBN1_UKTJ

The University of Salford is looking to appoint a skilled and reliable Electrician to join its in-house Estates Maintenance team. This is an excellent opportunity to work within a large, diverse university estate, helping to keep buildings safe, compliant and fully operational for staff, students and visitors. Estates & Facilities provides a comprehensive service across the University, covering maintenance, compliance, capital projects, cleaning, security and caretaking. The maintenance team plays a critical role in ensuring the campus is safe, welcoming and fully functional every day. There is no specified closing date for this advert, it will close when a suitable candidate is identified. The Role As qualified electrician with a strong practical background and a positive, customer-focused approach, you will carry out a wide range of planned preventative and reactive electrical works across a varied and interesting estate, including teaching, research, residential and specialist facilities. The role is varied, covering everything from routine inspections, fault finding, repairs and minor installation projects. You will be part of a professional in-house maintenance team consisting of plumbers, electricians and joiners and supported by handypersons, as and when necessary. Typical duties include: • Planned preventative maintenance of electrical systems and equipment 415v/230v, including visual substation inspections., • Reactive electrical repairs and fault diagnosis across electrical systems (predominantly small power and lighting)., • Minor installation works such as new electrical supplies, single phase/ 3 phase circuitry., • Supporting the wider University with regards to electrical safety & controls through safe maintenance practices, • Working independently or as part of a wider trades team, depending on the task, • Collaborating with plumbers, joiners, handypersons and external contractors where required, • City & Guilds NVQ Level 3 in Electrical Installations, • Successfully completed AM2 assessment, • Ability to work competently on both planned and reactive maintenance tasks, • Ability to carry out installation works on single and three phases electrical systems, • Good understanding of Health and Safety practices, • Willingness to undertake and support minor joinery and plumbing tasks where required, • Ability to work independently, manage workloads and prioritise tasks effectively, • Strong communication skills and a professional, courteous approach when dealing with building users, • Competitive salary, • Excellent pension scheme, • Benefit from generous 32 days annual leave, plus bank holidays, plus complementary leave over Christmas, plus the option to purchase additional annual leave, • Ongoing training and professional development, • On-site leisure centre with discounted staff rates, • Cycle-to-work and travel schemes The University of Salford is committed to creating an inclusive and welcoming environment. We encourage applications from all backgrounds and expect all staff to contribute positively to an inclusive culture where everyone feels respected and supported. Further information on this role If you are interested in this role and would like to discuss it in more detail, please contact the Hiring Manager, ___ – Building Services Manager (Electrical). One of these vacancies will be predominantly based over at Media City UK. If you are interested in this role and would like more information please contact ___ -Facilities Manager MCUK

??About the Role: Join our busy auction centre team! As a Yard Operative, youll assist with daily operations by driving and parking various types of vehicles around the yard. This role involves a lot of walking and working outdoors in all weather conditions. ??What Youll Do: ??Move a high volume of vehicles around the yard ?? Jump-start vehicles when needed (training provided) ?? Refer any issues or complaints to the relevant manager ?? Support other yard tasks to meet operational needs ??Who You Are: ??Hold a valid UK Driving Licence - minimum 2 years ??Must be over 21 years ?? Physically fit and able to work on your feet all day ?? Able to follow instructions and meet tight deadlines ?? Flexible and willing to assist other departments when required If you are Interested , please contact us to discuss further ?? 01827726330 TPBN1_UKTJ

Job Reference: JJ ManRSALocation: Manchester, Greater Manchester, United KingdomType of Contract: PermanentSalary: £ to £ per month Resident Services Associate – Botanica, Dandara Living At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica. Botanica is one of Dandara Living’s flagship Build‑to‑Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high‑spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on‑site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open‑air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24‑hour on‑site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet‑friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester. If you're looking to step up your career: Dandara Living is the perfect professional home. Working at Botanica, you’ll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you’ll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours. Working Pattern (Rolling rota) * Hours : 45 per week (including 1 hour unpaid lunches) * Shifts: various * Shifts : 5 over 7 days What you will do: • Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact., • Assist with Parcelsafe deliveries and collections for our busy residential community., • Handle resident and guest enquiries, ensuring timely and effective communication., • Manage bookings for resident amenity spaces, including our communal lounges and event areas., • Conduct move-in appointments, inventories, and meter readings for new residents., • Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for., • Log maintenance issues and coordinate with the team to ensure timely resolutions., • Issue keys for new move-ins and manage key replacements as needed., • Keep communal spaces clean, presentable, and inviting for residents and their guests., • Manage vehicle parking records and address any noise complaints, escalating where necessary., • Update site-wide communications and the residents' portal with relevant updates., • Assist with open days, resident events, and community-building activities., • Conduct security walks as required to ensure a safe and secure environment., • Collaborate with the wider team to cover additional shifts when needed., • Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases., • A strong understanding of health and safety requirements on site., • A passion for delivering excellent customer service to enhance our residents' experience. As part of the Dandara Living team, you’ll receive: • £28,184 per year, • 33 days holiday + option to purchase up to 5 extra days, • Employee Assistance Programme (EAP), • Health Hero digital doctor – 24-hour virtual medical support, • Health Assured Wisdom App, • My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more, • Cycle-to-work scheme, • Employer matched pension scheme up to 5%, • Life assurance x3 (with the option to extend to x4), • Competitive parental leave

This role is a brilliant opportunity for experienced senior sales leader to accelerate their earnings in a fast-paced, fun, and challenging contact centre sales environment.

A reputable business in the contact centre industry is seeking experienced Sales Managers to join their growing team in Manchester. Candidates must have at least 2 years of sales management experience, preferably in a contact centre, and demonstrate strong coaching capabilities.

Sales Manager – Contact Centre. Sales Managers solely due to their growth!.

A large, complex organisation in Manchester seeks an experienced Change Manager to drive change and improvement initiatives within contact centres. Ideal candidates will have a strong background in change management and experience in contact centre environments.

Your new company We are seeking a proactive and commercially minded Client Services Manager to lead our client servicing function, optimise internal processes, and support business growth through effective account management and upselling. This role is ideal for someone who thrives in a dynamic environment, combines strong operational oversight with excellent people skills, and can ensure our clients receive first‑class service at all times. This role is based in Manchester city centre and is fully office-based. Your new role Key ResponsibilitiesClient Account Management Serve as the primary point of contact for a portfolio of clients, ensuring a seamless end‑to‑end service experience. Build strong, long‑term client relationships through regular communication, reviews, and proactive issue resolution. Understand client needs and financial goals to deliver tailored recommendations in partnership with advisors. Upselling & Revenue Growth Identify opportunities to introduce clients to additional services. Collaborate with advisors to support conversion of warm opportunities into increased revenue. Use client insights to shape value‑add proposals that enhance retention and lifetime value.Team Leadership & Management Lead, motivate, and develop the client services team, ensuring consistent delivery standards. Allocate workload, monitor performance, and support professional development. Champion a high‑performance, client‑focused culture.Process Improvement Review and refine internal processes to improve efficiency, reduce operational risk, and enhance client experience. Collaborate with management to implement new systems, automation workflows, and service enhancements. Track KPIs, identify bottlenecks, and drive continuous improvement initiatives.Operational Excellence Ensure all client documentation, onboarding steps, compliance requirements, and communication are completed accurately and on time. Work closely with advisors, paraplanners, and administrators to maintain strong workflow coordination. Monitor SLAs and ensure any service issues are resolved promptly.What you'll need to succeed Proven experience in client services, account management, or customer success Strong interpersonal and relationship‑building skills. Experience leading or mentoring team. Excellent organisational skills with the ability to manage multiple priorities. Problem‑solving mindset and commitment to continuous improvement. Strong commercial acumen with the confidence toupsell appropriate services. Experience in regulated environments. Knowledge of FCA‑regulated processes. Experience implementing CRM or workflow improvements.What you'll get in return £45,000 annual salary Performance‑based bonus structure Opportunity to shape and grow the client services function Collaborative, supportive working environment Career development and leadership opportunities Manchester city centre, office based 5 days a week What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Solutions Specialist Salary up to £28,000 Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! If you have good customer service background and want a new challenge, apply today and we'll be in touch! Day-to-day responsibilities: • Provide an excellent customer service to our new and existing clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to the companies business goal of migrating all HRonline users to the new software system * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times. * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment. * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits: • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * Free On site Gym * Bright Exchange perks INDMANJ 51114LFR1 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Site Manager Manchester £55,000 – £65,000 + Car / Allowance + Bonus Tier 1 Main Contractor If you’re a Site Manager who knows how important the external envelope is to a programme, this will interest you. This Site Manager role sits on a £29m multi-storey student accommodation scheme in Manchester city centre. A high-profile build with a structured leadership team and clear responsibilities. As Site Manager, you will take ownership of the traditional brickwork package on the project. Reporting into the Senior Site Manager, you’ll run the externals phase, managing subcontractors, sequencing works and ensuring the brickwork package progresses in line with programme. You don’t need to be a façade specialist. But you do need to be a Site Manager who has previously managed brickwork or envelope packages and understands the coordination required between scaffold, SFS, windows and follow-on trades. The Opportunity This Site Manager position gives you full responsibility for a major trade package within a structured project environment. The Senior Site Manager oversees the overall build strategy; you as Site Manager will drive the day-to-day delivery of the brickwork package. You’ll chair subcontractor meetings. You’ll push productivity. You’ll protect quality. You’ll keep the programme tight. They are looking for a practical, organised Site Manager who understands the commercial importance of keeping the envelope on track. Responsibilities As Site Manager, you will: • Manage the traditional brickwork subcontractor from start to completion, • Coordinate scaffold, windows and structural interfaces, • Maintain quality inspections and tolerances, • Drive programme and short-term sequencing, • Maintain health & safety standards across the externals package, • Report progress and risk to the Senior Site Manager What’s In It For You • £55,000 – £65,000 + Car / Allowance, • High-profile Manchester city-centre scheme, • Clear route from Site Manager to Senior Site Manager, • Strong regional pipeline beyond this project, • Structured site leadership, not chaos management This is a Site Manager role with real accountability and clear progression. If you’ve managed brickwork packages before and want to step into a major scheme with proper support above you, this is worth a conversation. If you’re ready to bring your experience in site management to a forward-thinking company, we want to hear from you. Apply today, and we will contact you within 3 working days if your application has been shortlisted. Services advertised by ProBuild Recruitment Solutions Ltd are that of an employment agency/business

Job Title: Overhaul Team Member - Dual Skilled Fitter (Electrical Bias) Overview: You will be based in Manchester, joining a team of over 80 professionals working on a major overhaul project for the Class 390 Avanti High Speed Trains. IF you have not worked with rolling stock, this is an excellent opportunity to be part of a world-leading organisation responsible for maintaining and ensuring the reliability of this iconic, globally recognised fleet. Rullion has a strong long-standing partnership with our client and we place great importance on contractor welfare. Your well-being is our priority, with an experienced on-site account manager available to support you throughout the project. This role not only offers an enjoyable working environment, but also the chance to develop valuable skills to progress further in your career. Purpose of Role: You will be working as part of the overhaul team to service, maintain, repair and overhaul rolling stock and equipment, including the latest generation in train technology to laid down Vehicle Maintenance Instructions Ensuring all Overhaul activities are carried out in a safe, efficient and cost-effective manner, whilst constantly seeking to improve quality. Location: Manchester Train Care Centre, Longsight, M12 4HR Shift Rotation - 2 Weeks of Days / 2 Weeks of Nights Pre 12 weeks: PAYE £22.26 per hour (28 days accrued leave) / Umbrella £28.80 per hour Post 12 weeks: PAYE £22.26 per hour (33 days accrued leave) / Umbrella £30.40 per hour An additional retainer £1.00 per hour on all hours will be payable on condition that tooling is returned in a satisfactory condition and you have completed the project. Benefits: PPE provided by Rullion Tooling provided by the client On-site mess room and kitchen facilities Free coverall cleaning service available Changing facilities with lockers and showers Free onsite car parking Qualifications and Skills required: Time Served Apprenticeship or equivalent with associated technical qualification NVQ/SVQ Level 3 in Electrical Engineering or Maintenance (Or equivalent general qualification with electrical inclusion) Good verbal and written communication skills Technical and IT Skills Experience * Rolling Stock (Experience on locomotives or other rail vehicles) * Military (REME or other Military Engineering) * Aerospace * Automotive vehicles such as HGV's, Buses, Lorries, Electric Vehicles, Automobiles * Other industries will also be considered (Candidates will be trade tested prior to offer) Requirements * You must live within a reasonable travelling distance to our client's facility in Manchester City Centre * You must have the right to work in the UK and be able to provide proof of technical qualification Responsibilities Work as directed by the Overhaul Production Manager, will comply with: * All depot protection procedures * Understand and abide to safety notices, rules and regulations and follow safe working practices, HASAW (Health and Safety at Work) and COSHH (Control of Substances Hazardous to Health) * Will adhere to and work within Quality Systems to the current standard Will be responsible for: As part of a team, complete or assist in any of the team's activities to ensure work is completed on time to specification and overhaul activities in line with VMI (Vehicle Maintenance Instruction) documentation, including. * Corrective maintenance (Electrical & Mechanical) * Preventative maintenance (Electrical & Mechanical) * Component exchange * Final work and process inspection as required (peer checks) * Fault finding and reporting * General depot duties e.g. Line of Route audits * General housekeeping / 5s activities * SAP and SES input (Training dependant) * Crane driving and lifting equipment where training has been provided & competent * Mentoring others as and when required * Work in conjunction with our client's lifesaving rules * Comply with and enforce our clients Health and Safety policy Due to working in a safety critical environment, you will be subject to Drugs and Alcohol Testing and will follow strict Health & Safety controls and guidelines. Please apply or contact for further details. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

Construction Manager Manchester Up to £75,000 + Car Allowance + Package Leading Construction Main Contractor Opportunity An excellent opportunity has arisen for a Construction Manager to join a leading construction main contractor delivering a flagship £35m hotel development in Manchester. This high-profile scheme will create a large-scale city centre hotel and represents a major investment within the regional construction market. The successful Construction Manager will play a key role on site, operating in a position similar to a Senior Site Manager while reporting directly to the Project Manager. This Construction Manager role offers the chance to work on a landmark hospitality project while developing leadership experience on a major build. If you are an experienced Construction Manager looking to take ownership of a significant package on a large-scale project, this role offers the platform to showcase your leadership, coordination and delivery skills within a respected construction environment. Responsibilities As Construction Manager, you will be responsible for ensuring the project progresses safely, efficiently and to programme. You will work closely with the Project Manager and wider delivery team to ensure the highest standards of construction delivery. Key responsibilities include: Managing day-to-day site operations as Construction Manager on a £35m hotel scheme Coordinating subcontractors and site teams to maintain programme targets Ensuring all health and safety standards are upheld on site Monitoring quality control and ensuring works meet specification Supporting the Project Manager with planning, logistics and reporting Leading site meetings and maintaining clear communication with stakeholders Identifying risks and proactively resolving construction challenges This Construction Manager role requires strong site leadership and the ability to drive progress across multiple workstreams on a busy city centre construction project. What’s in it for the candidate This Construction Manager opportunity offers excellent career progression within a contractor known for delivering high-quality projects across the UK. Benefits include: Salary up to £75,000 Car allowance and competitive benefits package Opportunity to deliver a major £35m hotel project Strong career progression into Project Manager roles Collaborative and supportive project team Long-term pipeline of major construction projects For an ambitious Construction Manager, this role provides exposure to large-scale hospitality developments and the chance to take a senior role within a highly regarded construction delivery team. Application Process If you’re ready to bring your experience in construction management to a forward-thinking company, we want to hear from you. Apply today, and we will contact you within 3 working days if your application has been shortlisted. Services advertised by ProBuild Recruitment Solutions Ltd are that of an employment agency/business

Managing Quantity Surveyor Manchester £80,000–£90,000 + car allowance + package Leading Tier 1 Construction Contractor Are you an experienced Managing Quantity Surveyor ready to take commercial leadership on a landmark project? This is a rare opportunity to lead commercial delivery on a flagship £100M+ city centre build with a highly respected Tier 1 contractor. As the Managing Quantity Surveyor, you will be the #1 commercial lead, shaping outcomes on a project with a 2‑year+ programme and strong ongoing pipeline potential. Opportunity As the Managing Quantity Surveyor, you’ll be entrusted with full commercial accountability from inception through delivery. You’ll work collaboratively with project directors, design teams and subcontractors to drive cost certainty, commercial strategy and risk management. Your performance will be visible at the highest level, and this role is a true platform for future Regional Commercial Manager progression. Responsibilities • Lead all commercial activities for a high‑profile £100M+ project in Manchester city centre, • Prepare and refine cost plans, forecasts, valuations and commercial reports, • Manage contractual risk, procurement strategy and subcontractor engagement, • Drive commercial decisions and provide clear recommendations to senior leadership, • Ensure accurate measurement, variation control, and cost reporting throughout the programme, • Mentor and develop junior commercial staff, embedding best practice What’s in it for You This Managing Quantity Surveyor role provides a competitive salary of £80,000–£90,000 plus a car allowance and comprehensive benefits. You will take a genuine lead on a programme that is part of a larger phased development, giving you long‑term project security and exposure to strategic commercial leadership. You will work within a collaborative team that values integrity, delivery excellence and career progression — with strong potential to evolve into a Regional Commercial Manager position. You’ll be recognised as the commercial authority on site, with autonomy to influence cost performance and commercial outcomes. Access to senior stakeholders and future opportunities across the contractor’s regional portfolio make this role ideal for someone aiming to step up into a regional leadership role. Application Process If you’re ready to bring your experience in commercial quantity surveying to a forward‑thinking company, we want to hear from you. Apply today, and we will contact you within 3 working days if your application has been shortlisted. Services advertised by ProBuild Recruitment Solutions Ltd are that of an employment agency/business

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being a point of contact. You will be keeping in regular contact via calls both inbound and outbound and on Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! With a clear progression pathway and regular salary increases, this is an amazing opportunity for someone with good experience in customer service looking for a new challenge. Day-to-day responsibilities: • Provide an excellent customer service to our new and existing clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to the companies business goal of migrating all HRonline users to the new software system * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times. * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment. * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business BrightHR Benefits: • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service * Private health care cover after 5 years' service * New business referral scheme * Access to Health Shield * Access to the EAP service * Refer a friend scheme * Paid birthday leave * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service * Group life insurance * Eye care contribution * Free fruit (office-based staff) * Travel Season Ticket loan scheme * Milestone recognition * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the park Inn) discounted gym membership and spa treatments * Park Inn 20% off food and drink * New Century food and drink discount * Revolution De Cuba food and drink discount * Cycle 2 Work scheme* after probationary period * Free On site Gym * Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Job Title: Sales Floor Manager Location: Manchester Company: BrightHR Job ID: 51107 Salary: up to 42k + 15k Commission Sales Floor Manager - Contact Centre Competitive salary + commission + incentives Office-based | Full-time We're hiring an experienced Sales Floor Manager to lead and develop a high-performing inbound/outbound sales team within a fast-growing B2B SaaS environment. This is a hands-on leadership role focused on coaching, performance management, and driving KPIs in a fast-paced, target-driven setting. What You'll Do Lead, motivate and develop a team of sales agents Drive daily, weekly and monthly KPI performance Deliver 1:1s, coaching sessions and performance reviews Analyse sales data and implement action plans Ensure compliance and CRM standards are maintained Foster a high-energy, high-performance sales culture What We're Looking For 2+ years' experience managing a sales/contact centre team Strong understanding of inbound & outbound sales environments Confident using CRM systems (Salesforce preferred) Data-driven with strong coaching and leadership skills Organised, professional and decisive What's On Offer Competitive basic + commission Daily, weekly & monthly incentives 25 days' holiday + bank holidays + birthday off Pension, life insurance & wellbeing support Company discount scheme 51107GB INDPSAL Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy

Customer Solutions Specialist Salary up to £28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied usersKey requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the businessBenefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy